Alcatel tribe 3000G User Manual page 29

Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the network is
not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card
valid, etc.)
• Make sure you have not barred outgoing calls (see page 39)
• Make sure that your phone is not in flight mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card
valid, etc.)
• Make sure you have not forwarded incoming calls (see page 38)
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller's name/number does not appear when a call is
received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone is
clean
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service
• Make sure this feature does not require an ALCATEL ONE TOUCH
accessory
key
key
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When I select a number from my contacts, the number cannot be dialed
• Make sure that you have correctly recorded the number in your file
• Make sure that you have inputted the country prefix when calling a
foreign country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files
or save the files in the phone contacts
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator's voicemail number is correctly entered in
"Messages\Voicemail"
• Try later if the network is busy
The flickering icon is displayed on my standby screen
• You have saved too many short messages on your SIM card; delete
some of them or archive them in the phone memory
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
I am unable to download new files
• Make sure you have inserted microSD card
• Make sure there is sufficient microSD card memory for your
download
• Check your subscription status with your operator
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3 hours)
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain an
exact indication
• Switch on the backlight upon request
(1)
User Data Format ALL user phone data: Contacts, messages
and files will be lost permanently. Please store phone data in SIM
card before you want to format
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