Section 10 - Limited Warranty; Section 11 - Customer Support Information - ACR Electronics ResQFix 406 Product Support Manual

SECTION 10 – LIMITED WARRANTY
This product is warranted against factory defect in material and workmanship for a period of five years from date of
purchase or receipt as a gift. During the warranty period ACR Electronics, Inc. will repair or, at its option, replace at
no cost to you for labor, materials or return transportation, provided you obtain a Return Authorization from ACR
Electronics, Inc., 5757 Ravenswood Road, Ft. Lauderdale, Fl. 33312-6645. To obtain a Return Authorization, call
our Customer Service Department at (800) 432-0227. This warranty does not apply if the product has been
damaged by accident or misuse, or as a result of service or modification performed by an unauthorized factory.
Except as otherwise expressly stated in the previous paragraph, the COMPANY MAKES NO REPRESENTATION
OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OR ANY OTHER MATTER WITH RESPECT TO THIS PRODUCT. The Company shall
not be liable for, consequential or special damages. In order to place the warranty in effect, the accompanying
registration card must be returned to ACR Electronics, Inc. within ten days of purchase.
SECTION 11 – CUSTOMER SUPPORT INFORMATION
For general product support information, returns or battery replacements, please contact ACR Customer Service:
Email: customersupport@acrelectronics.com
Tel: +1 (954) 981-3333
Fax: +1 (954) 983-5087
Address: ACR Electronics, Inc. Attn: Customer Service
5757 Ravenswood Road
Fort Lauderdale, FL 33312 U.S.A.
For a battery replacement center near you, please visit
How to return equipment to ACR for repairs or battery replacement
1. It does not matter why you want to return the equipment, visit
Email, Fax or Telephone. (Detail above.)
Explain why you want to return the equipment, give your contact information, your equipment and the cause of
return.
2. Attach a label securely to the equipment. On the label mark clearly your name and address, your preferred
contact details (email, fax, and telephone).
3. Enclose with the PLB a letter describing the reason for the return; give as much information as possible about
the problem, as this will help to improve our service to you.
4. Products that have been designed to generate distress signals need to be carefully packaged and secured to
ensure that they do not accidentally activate during transit. If possible, use the box in which the product was
supplied. Use padding (i.e. bubble wrap, newspaper, foam, etc.) to protect the product from further damage
inside the box.
5. Ship the package to the address above. ACR does not insure your package, please contact your local
shipping company for shipping insurance information.
www.acrelectronics.com/brcloc/
www.acrelectronics.com
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or contact ACR using
Y1-03-0215 Rev. B