Troubleshooting - Digi-Frame 15” VIVA model User Manual

Problem
Unable to insert Memory
Card.
My pictures won't show on
the screen.
My videos won't play.
My music won't play.
Will not read my Memory
Cards or my USB flash
drive?
My remote control won't
work.
Unit will not turn on.
Unit will not turn on with
my remote control.
No sound coming out.
Cannot copy file(s) to unit

Troubleshooting

Cause
Card inserted in wrong side.
Card not supported.
Incorrect picture format or size.
Incorrect video format.
Incorrect music format.
Memory card not formatted
correctly or memory card files are
corrupted.
Battery low/dead.
Sensors on remote or unit is
blocked.
Adapter not plugged in properly to
the Photo Frame or wall outlet.
Adapter not plugged in.
On/Off Switch on unit is turned off.
(o)
Volume level is low or "0".
Memory full or invalid file format.
Re-insert memory card with the label
facing towards the back. Make sure
memory card is compatible with unit.
(See page 4)
Check that the pictures are in the correct
format (see page 4)
Check that the videos are in the correct
format (see page 4)
Check that the music files are in the
correct format (see page 4)
Check memory with a computer or the
digital device it came from to make sure
it can be read by that device, if not
memory card needs to be formatted.
Replace battery of the remote control.
Make sure there are no objects blocking
remote control sensors.
Make sure both connections are properly
secure.
Make sure the unit is plugged in and the
switch is turned on. (I)
Check and adjust volume level using Vol
+/- on the remote.
Make sure that there is enough memory
in the unit. Make sure file(s) are
compatible with unit.
11
Solution