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Broadconnect M7208 User Manual

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IP O ce

M7208 Telephone User Guide

- Issue 02a - (03 October 2011)

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Summary of Contents for Broadconnect M7208

  • Page 1: M7208 Telephone User Guide

    IP O ce M7208 Telephone User Guide - Issue 02a - (03 October 2011)
  • Page 2 The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support M7208 Telephone User Guide Page 2 IP Office - Issue 02a (03 October 2011)

  • Page 3: Table Of Contents

    12.8.18 Last Number Redial ................70 6.3 Adding a New Contact ..............39 12.8.19 Page Group ................70 6.4 Add a Contact from the Call Log ..............39 M7208 Telephone User Guide Page 3 IP Office - Issue 02a (03 October 2011)
  • Page 4 13.28 Short Codes ..............77 13.29 Small Community Network ..............77 13.30 System Administrator ..............77 13.31 System Phone User ..............77 13.32 Twinning ..............77 Index ................79 M7208 Telephone User Guide Page 4 IP Office - Issue 02a (03 October 2011)

  • Page 5: Telephone Overview

    Chapter 1. Telephone Overview M7208 Telephone User Guide Page 5 IP Office - Issue 02a (03 October 2011)

  • Page 7: M7208 Telephone

    1.1 M7208 Telephone On IP Office, the M7208 telephone is supported by IP500v2 IP Office systems running IP Office Release 7.0 and higher software. This guide is for IP Office Standard Version mode, separate user guides exist for other IP Office operation modes.

  • Page 8: Button Functions

    The function for each programmable button can be set by you or by your system administrator. Display Group Pickup Hold Feature Release Transfer Last Number Redial Page Group Conference Call – Volume Call M7208 Telephone User Guide Page 8 IP Office - Issue 02a (03 October 2011)

  • Page 9: Feature Codes

    #, to delete the entry press Hold. Each of these feature codes above can be assigned to a programmable button . The feature can then be invoked using a single button press. M7208 Telephone User Guide Page 9 IP Office - Issue 02a (03 October 2011)
  • Page 10 · This feature code causes the phone's ringer to sound for a short period during which its volume can be adjusted using the phone's volume controls. M7208 Telephone User Guide Page 10 IP Office - Issue 02a (03 October 2011)

  • Page 11: Short Codes

    *14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. M7208 Telephone User Guide Page 11 IP Office - Issue 02a (03 October 2011)
  • Page 12 Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. M7208 Telephone User Guide Page 12 IP Office - Issue 02a (03 October 2011)

  • Page 13: Status Letters

    If the system does not have music on hold configured, this repeated double tone is used to inform you that your call has been put on hold by the other system user. M7208 Telephone User Guide Page 13 IP Office...

  • Page 14: Key Lettering

    Other Phones The M7208 is one of a range of similar phones that are supported by the telephone system. Most of the Feature codes supported by the M7208 can also be used on these other phones.

  • Page 15: Making Calls

    Chapter 2. Making Calls M7208 Telephone User Guide Page 15 IP Office - Issue 02a (03 October 2011)

  • Page 16: Setting A Callback

    . This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off). 1. To redial the last number called, press Feature 5. M7208 Telephone User Guide Page 16 IP Office...

  • Page 17: Making A

    (on or off). 1. Press Feature 69. 2. Dial the target user extension number. M7208 Telephone User Guide Page 17 IP Office - Issue 02a (03 October 2011)

  • Page 18: Using Speed Dials

    · Use the # button button to advance the text entry cursor to enter the next character. · Use the * button button to delete the current character. 6. When complete, press Hold again. M7208 Telephone User Guide Page 18 IP Office - Issue 02a (03 October 2011)

  • Page 19: Account Codes

    (answered incoming calls) and Out (outgoing calls). · Use the up and down buttons to scroll through the records. 2. When the required entry is shown, press #. M7208 Telephone User Guide Page 19 IP Office - Issue 02a (03 October 2011)

  • Page 21: Answering Calls

    Chapter 3. Answering Calls M7208 Telephone User Guide Page 21 IP Office - Issue 02a (03 October 2011)

  • Page 22: Divert A Call To Voicemail

    You can be paged if you have no call in progress or only held and or parked calls. After a single tone, the page is heard through the phone's speaker. If you are currently on a call or set to do not disturb your phone is not paged. You cannot answer a page call. M7208 Telephone User Guide Page 22 IP Office...

  • Page 23: Call Pickup

    Pickup a call ringing a user's extension number (N). · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. M7208 Telephone User Guide Page 23 IP Office...

  • Page 25: Call Controls

    Chapter 4. Call Controls M7208 Telephone User Guide Page 25 IP Office - Issue 02a (03 October 2011)

  • Page 26: Adjust The Call Volume

    If you have an idle call appearance, you can still make another call. 1. Press the idle call appearance. Your current call is automatically put on hold. 2. Make the call as normal. M7208 Telephone User Guide Page 26 IP Office...

  • Page 27: Transferring Calls

    For details of conference speaker phones supported by your phone system, contact your system administrator. M7208 Telephone User Guide Page 27 IP Office...

  • Page 28: Headset Operation

    Release button ends the current call. If the call is connected on the phone's handset, replacing the handset will end the call. The duration of a call is briefly shown on the display after a call is ended. M7208 Telephone User Guide Page 28...

  • Page 29: Groups

    Set a group into night service status by entering its extension number (N). · Night Service Status Off: *21*N# Take a group out of night service status by entering its extension number (N). M7208 Telephone User Guide Page 29 IP Office...

  • Page 30: Holding And Parking Calls

    Parks the held call using the park number dialed in place of N. · Unpark Call: *38*N# Unpark the call parked using the park number N. M7208 Telephone User Guide Page 30 IP Office - Issue 02a (03 October 2011)

  • Page 31: Holding Calls

    When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference. M7208 Telephone User Guide Page 31 IP Office - Issue 02a (03 October 2011)

  • Page 33: Conference Calls

    Chapter 5. Conference Calls M7208 Telephone User Guide Page 33 IP Office - Issue 02a (03 October 2011)

  • Page 34: Starting A Conference

    This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system will cause that conference to hear your system's music on hold. M7208 Telephone User Guide Page 34...

  • Page 35: Viewing Conference Details

    When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference. M7208 Telephone User Guide Page 35 IP Office - Issue 02a (03 October 2011)

  • Page 37: Directory

    Chapter 6. Directory M7208 Telephone User Guide Page 37 IP Office - Issue 02a (03 October 2011)

  • Page 38: Viewing Contacts Details

    (Note: If done during a call or while alerting, this will also adjust the call or ring volume). 2. When the required entry is highlighted, press Detail to display the name and number. M7208 Telephone User Guide Page 38 IP Office...

  • Page 39: Make A Call From The Directory

    · If you are configured as a system phone user, you can add a contact to either your own personal directory ( Personal...) or to the system's external directory (External...). Use the key to select which. 4. Press # M7208 Telephone User Guide Page 39 IP Office - Issue 02a (03 October 2011)

  • Page 41: M7208 Telephone User Guide Ip Office

    Chapter 7. Call Log M7208 Telephone User Guide Page 41 IP Office - Issue 02a (03 October 2011)

  • Page 42: Accessing The Call Log

    2. Pressing # or lifting the handset will make a call to the number stored with the currently displayed record. 3. To exit the call log, press the Feature button. M7208 Telephone User Guide Page 42 IP Office...

  • Page 43: Viewing Call Details

    4. While you are in the details of a call record, the following functions are available: · Call the Number: Press #. · Add to Your Personal Directory: Press 0. · Return to the Calls Display: Press *. M7208 Telephone User Guide Page 43 IP Office - Issue 02a (03 October 2011)

  • Page 44: Making A Call

    · If you are configured as a system phone user, you can add a contact to either your own personal directory ( Personal...) or to the system's external directory (External...). Use the key to select which. 4. Press # M7208 Telephone User Guide Page 44 IP Office - Issue 02a (03 October 2011)

  • Page 45: Voicemail

    Chapter 8. Voicemail M7208 Telephone User Guide Page 45 IP Office - Issue 02a (03 October 2011)

  • Page 46: Message Waiting Indication

    You can redirect a call to voicemail without answering the call. This only applies for call to you, not calls to a group of which you are a member. 1. If your phone is idle, press the Release button. The call is redirected to voicemail. M7208 Telephone User Guide Page 46 IP Office - Issue 02a (03 October 2011)

  • Page 47: Logging In/Out

    Chapter 9. Logging In/Out M7208 Telephone User Guide Page 47 IP Office - Issue 02a (03 October 2011)

  • Page 48: 9. Logging In/Out

    However this only applies when moving between 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phones. Other phone types store the information on the phone and that information does not move with you when you login or out. M7208 Telephone User Guide Page 48 IP Office...

  • Page 49: Logging In On A Phone Already In Use

    . If you have a login code, to logout dial *36. M7208 Telephone User Guide Page 49...

  • Page 51: Redirecting Calls

    Chapter 10. Redirecting Calls M7208 Telephone User Guide Page 51 IP Office - Issue 02a (03 October 2011)

  • Page 52: 10. Redirecting Calls

    Group Internal External Voicemail Follow Me Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning M7208 Telephone User Guide Page 52 IP Office - Issue 02a (03 October 2011)

  • Page 53: Follow Me

    *14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. M7208 Telephone User Guide Page 53 IP Office - Issue 02a (03 October 2011)

  • Page 54: Forwarding Calls

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 M7208 Telephone User Guide Page 54 IP Office - Issue 02a (03 October 2011)

  • Page 55: Forward Unconditional

    Switch on forward unconditional. A destination must have been set. · Switch Forward Unconditional Off: *02 · Include Group Calls in Forward Unconditional: *50 · Exclude Group Calls from Forward Unconditional: *51 M7208 Telephone User Guide Page 55 IP Office - Issue 02a (03 October 2011)

  • Page 56: Forward On Busy

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 M7208 Telephone User Guide Page 56 IP Office - Issue 02a (03 October 2011)

  • Page 57: Forward On No Answer

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 M7208 Telephone User Guide Page 57 IP Office - Issue 02a (03 October 2011)

  • Page 58: Do Not Disturb

    Remove a number (N) from your list of do not disturb exceptions. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. M7208 Telephone User Guide Page 58 IP Office - Issue 02a (03 October 2011)

  • Page 59: Twinning

    You can assign a programmable button to turn twinning on or off and to set the number to which you are twinned. M7208 Telephone User Guide Page 59 IP Office - Issue 02a (03 October 2011)

  • Page 61: Phone Settings

    Chapter 11. Phone Settings M7208 Telephone User Guide Page 61 IP Office - Issue 02a (03 October 2011)

  • Page 62: Contrast

    2. Use the soft and loud volume buttons to change the volume to the level required. 3. The function will automatically cancel after a 5 seconds. M7208 Telephone User Guide Page 62 IP Office - Issue 02a (03 October 2011)

  • Page 63: Button Programming

    Chapter 12. Button Programming M7208 Telephone User Guide Page 63 IP Office - Issue 02a (03 October 2011)

  • Page 64: Button Inspection

    You can check the current function set on a programmable button. 1. Press Feature *0. 2. Press a button. The button's function , if any, is displayed. M7208 Telephone User Guide Page 64 IP Office - Issue 02a (03 October 2011)

  • Page 65: Default Buttons

    1. Press Feature *3. · If a security code is requested, enter your phone login code and press #. 2. Press * twice. 3. Press #. The following are the default buttons for a M7208 telephone. Display Group Pickup Hold...

  • Page 66: Auto Dial Button

    3. Enter the extension number of the user for who you want a button. · The button deletes the last digit entered. 4. As soon as a valid number is entered, the value is saved and the button set. M7208 Telephone User Guide Page 66 IP Office - Issue 02a (03 October 2011)

  • Page 67: Function Button

    Last Number Redial · Call Park : 74 Contrast : *7 · · Page : 60 · Call Pickup Group : 75 · Retrieve Messages : 65 · M7208 Telephone User Guide Page 67 IP Office - Issue 02a (03 October 2011)

  • Page 68: Button Functions

    A button set to this function starts a conference between your current call and any calls you already have on hold. 12.8.7 Contrast A button set to this function adjusts the phone's display contrast. M7208 Telephone User Guide Page 68 IP Office...

  • Page 69: Direct Pickup

    · The forward on busy and forward on no answer options both use the same separate destination number. However if that number has not been set, they use the same destination as set for forward unconditional. M7208 Telephone User Guide Page 69...

  • Page 70: Group Listen

    If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the system will call you when the other user next uses ends a call. When you answer the callback, the system will automatically make another call to the user. M7208 Telephone User Guide Page 70 IP Office...

  • Page 71: Issue 02A (03 October

    12.8.32 Voicemail A button set to this function accesses your voicemail mailbox. If the button has an icon, the icon is shown when you have new messages in your mailbox. M7208 Telephone User Guide Page 71 IP Office - Issue 02a (03 October 2011)

  • Page 73: Glossary

    Chapter 13. Glossary M7208 Telephone User Guide Page 73 IP Office - Issue 02a (03 October 2011)

  • Page 74: Abbreviated Ring

    · You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. · N = No Calls (Do Not Disturb) An N is shown on your phone's idle display when you have do not disturb enabled. M7208 Telephone User Guide Page 74 IP Office - Issue 02a (03 October 2011)

  • Page 75: Do Not Disturb Exceptions

    · The forward on busy and forward on no answer options both use the same separate destination number. However if that number has not been set, they use the same destination as set for forward unconditional. M7208 Telephone User Guide Page 75...

  • Page 76: Group

    For example by a user with a call coverage button set for your calls. If this mode is enabled, it will also include calls that were answered by your voicemail. M7208 Telephone User Guide Page 76...

  • Page 77: Missed Group Call

    Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning mobile twinning M7208 Telephone User Guide Page 77 IP Office - Issue 02a (03 October 2011)

  • Page 79: Index

    Erase Release Feature Codes Ride Flash Hook Speed Dial Forward All System Speed Dial Forward on Busy Transfer Forward on No Answer Unpark Forward Unconditional Volume M7208 Telephone User Guide Page 79 IP Office - Issue 02a (03 October 2011)
  • Page 80 Dialing Code 23, 29, 30, 34, 46, 48, 53, 54, 55, 56, 57, 58, Forward Unconditional Button Direct Call Pickup 23 Short Codes 11, 54, 55 Direct Pickup Forwarding 13, 55, 75 Button M7208 Telephone User Guide Page 80 IP Office - Issue 02a (03 October 2011)
  • Page 81 Personal Speed Dials 38 Status Phone Line Appearance 76 Mute Line Preference Pickup Idle Line Preference Button Ringing Direct Listen Direct Pickup Button Group Listen Group Group Button M7208 Telephone User Guide Page 81 IP Office - Issue 02a (03 October 2011)
  • Page 82 11, 23 Unpark 11, 30 Voicemail 11, 46 Slot Number 30, 77 Small Community Network 77 Sound 62 Speaker 27 Group Listen 28, 70 Mute Volume Speech M7208 Telephone User Guide Page 82 IP Office - Issue 02a (03 October 2011)
  • Page 83 M7208 Telephone User Guide Page 83 IP Office - Issue 02a (03 October 2011)
  • Page 84 This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. © 2011 Avaya Inc. All rights reserved. M7208 Telephone User Guide Page 84 IP Office - Issue 02a (03 October 2011)

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