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Summary of Contents for O2health Help at Hand
- Page 1 Help at Hand User guide...
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Page 2: Table Of Contents
• Frequently asked questions Page 37 We’ve created Help at Hand – a service that What your Help at Hand handset can do makes caring for, and being cared for, easier. •... -
Page 3: Getting Started
Getting started Your Help at Hand handset You’ll need these before Next steps you start Over the page there’s a summary of the steps you’ll need to take to get you up and • Your Help at Hand handset. running. You’ll find more details on each of •... - Page 4 , you’ll need minutes. a GPS signal. to register a new account). That’s it. Go through the You’re ready to use Help at Hand. four stages on the site (there will be a guide on each screen) and pay for your subscription.
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Page 5: In More Detail
There are two steps to Prepare your handset Once you’ve charged the handset for 24 Help at Hand uses GPS to send your location hours, leave the handset in clear view of the to the support centre. GPS is accurate up to setting up. - Page 6 Set up your account online Paying for months and minutes You need to be subscribed to get in touch Welcome to O2 File Edit View History Bookmarks Tools Help with our support team using your handset. Go to https://helpathand.o2.co.uk https://helpathand.o2.co.uk You can choose how long you subscribe for –...
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Page 7: Using The Website
‘Last known • Change how your handset works. location’. This lets you keep track of where • Find your Help at Hand handset. your handset is. • Pay for your service (or top up your minutes). - Page 8 Updating your Personal details Your name. Your address. And everything information else we need to know to help you when you call us. There are five tabs about halfway down the page. If you want to update any of your details, you’ll need to click on the Handset details section you want to change.
- Page 9 Changing when we alert The blue support button You can use the support button to call us your helpers and we’ll get in touch with your chosen helpers. We can call your chosen helpers whenever your handset leaves a safe zone, if your Fall alert handset detects a fall or when you press the You can choose whether to alert us if...
- Page 10 Safe zones and no-go zones Low battery reminder You can set your handset to alert us if you We can tell your chosen helpers when your battery is low. We automatically take it somewhere that you or your chosen send an email and a text message to helper have decided is unsafe –...
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Page 11: Using Your Handset
On the list of tabs, click ‘Payment plan’ at the end. You can see how long you have left with Help at Hand. Make a new payment. Or check your payment history. If you want to use your handset to make calls, you’ll need to buy minutes on top of... - Page 12 And this is what you’ll see on the screen: Vibration symbol Your handset is set to vibrate. Signal symbol Your handset won’t ring. This is how much network signal you have. Headphone symbol You’ve got headphones plugged in. GPRS symbol When you can see this, your handset is sending and receiving data.
- Page 13 Moving around the menu Calling 999 To get into the menu, press the green circle. You can make a 999 call on your handset. It’s the first option in the To move between the menu options, use the handset menu two buttons on the right side of the handset.
- Page 14 Calling for help Sensing a fall In the FAQs section, in the back of this guide, you’ll find more specific information on using the call button, for example when You can set your handset so it calls us With your handset you can ring our support you should press it.
- Page 15 Your personal safety net Checking your battery You can set your handset to alert us As well as a symbol on the screen, we can if you take it too far away from home. tell your chosen helpers when the battery Or into an area you’d rather avoid.
- Page 16 To hang up Just press the red cross. As long as you’re subscribed to Help at Hand, 1. Press the to hang up you’ll always be able to reach our support To check your call history centre by pressing the support button.
- Page 17 Reading texts To read a text Go into the menu. Use the side buttons to go to ‘Messages’. 2. Press the to go to You can get texts on your handset like Go into the Inbox. ‘Messages’ you would on a normal mobile – but Pick the text you want to read you can’t send any.
- Page 18 • The time it takes before the keypad can check to see the status of your low battery is locked. alert and zones on the Help at Hand website. • How it automatically answers a call. • Whether to lock the sim to this handset.
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Page 19: Frequently Asked Questions
Help at Hand handset. You can use your out by making a test call. Let the team Turn it up by pressing the top button. - Page 20 There are two things you’ll have to pay for. use the mobile network to look up the If the resend button is displayed, click it. 1. Your Help at Hand subscription – so you handsets location. Using the mobile Wait for about 20 minutes then can get help from the support centre.
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