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tera-byte VoIP phone User Manual

Voip phone
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VoIP
Services
User Guide

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Summary of Contents for tera-byte VoIP phone

  • Page 1 VoIP Services User Guide...
  • Page 2 Table of Contents Overview of Services Service Numbers Line Services and Codes Voice Mail...

  • Page 3: Overview Of Services

    Linksys PAP2-NA and RT31P2-NA devices, while others are available to all customers. If you need more information on which services are available on your line, please contact Tera-Byte at 413- 1868 or 1-877-Tera-Byte, or 611 from your VoIP phone.

  • Page 4: Service Numbers

    Service Numbers With your VoIP phone line, there are special numbers you may dial for services from Tera-Byte or other agencies. These numbers are available to all customers except where noted. Extra charges, if any, for these numbers are also noted.

  • Page 5: Call Forwarding

    These services are available to customers which use our services for a home or business with a Linksys PAP2-NA5. All of these services are activated from your VoIP phone line by dialing the respective code. Some codes require further information (such as call forwarding), but most codes will respond with a series of tones, a voice message, or return you to a dial tone.
  • Page 6 Line Services and Codes General Call Forwarding Instructions When activating call forwarding, you will need to enter another number to forward calls to. The process is as follows: 1. Dial the activation service code (such as *72). 2. You will hear a second dial tone, which is higher in pitch than a regular dial tone. 3.
  • Page 7 Line Services and Codes Call Forwarding On No Answer *92 Forward calls to another number when you have not answered your VoIP line. Please note that if you have voicemail, this service may go to voicemail before the call is forwarded for no answer. *93 Deactivate forwarding on no answer.
  • Page 8 Line Services and Codes Caller*ID Settings You are able to enable or disable incoming Caller*ID on your line, as well as Call Waiting Caller*ID by using these service codes. These service codes affect both incoming and outgoing Caller*ID. Incoming Caller*ID and Call Waiting Caller*ID Caller*ID display requires a phone which supports Caller*ID.

  • Page 9: Call Waiting

    Line Services and Codes Call Waiting With Call Waiting, you are able to receive another phone call while you are already on the phone. The phone will beep to indicate another call. To switch to the other call, either press the Flash button on your phone, or briefly hang-up the line (approximately 0.5 to 1 second).

  • Page 10: Distinctive Ring

    Line Services and Codes Distinctive Ring If you have special rings set for certain callers, this will enable or disable the special ringing. *26 Enable Distinctive Ring for incoming calls. *46 Disable Distinctive Ring for incoming calls. Blind Transfers and Attended Transfers If you have this service, you are able to transfer phone calls which you are currently on.
  • Page 11 Line Services and Codes Three-Way Calling To connect a three-way call, the procedure is identical to Attended Transfers in the previous section, except you do not hang up after connecting both calls together. However, if you are in a conference and hang up, the two parties you are talking with be connected together.

  • Page 12: Accessing Your Voicemail

    Accessing Your Voicemail There are two ways to get into your voicemail. You may either access it from your VoIP phone, or you can login to your voicemail remotely by calling your own number and waiting for voicemail to answer.
  • Page 13 Voicemail Voicemail Greetings Your mailbox has four different greetings available. They are used in different ways. To set the greetings, use the buttons listed for each greeting type. The list of buttons to press is from the main voicemail menu (*98). These greeting types are: Unavailable Greeting This greeting is used when you have not answered the phone.
  • Page 14 Notes:...
  • Page 15 Summary of Service Codes Call Forwarding All of the call forwarding features work independently of each other. *72 / *73 Forward All Calls Activate/Deactivate *90 / *91 Forward on Busy Activate/Deactivate *92 / *93 Forward on No Answer Activate/Deactivate *63 / *83 Selective Call Forwarding Activate/Deactivate Call Blocking *60 / *80 Block Last Caller Activate/Deactivate *78 / *79 Do Not Disturb Activate/Deactivate...