Motorola Moto E User Manual page 66

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Service & Repairs
If you have questions or need assistance, we're here to help. Service & Repairs
Go to www.motorola.com/support, where you can select from a number of customer
care options. You can also contact the Motorola Customer Support Center at 1-800-734-5870
(United States), 1-888-390-6456 (TTY/TDD United States for hearing impaired), or
1-800-461-4575 (Canada).
How to Obtain Service or Other Information
1. Please access and review the online Customer Support section of Motorola's consumer
website prior to requesting warranty service.
2. If the Product is still not functioning properly after making use of this resource, please
contact the Warrantor listed at the Motorola website or the contact information for the
corresponding location.
3. A representative of Motorola, or of a Motorola Authorized Repair Center, will help
determine whether your Product requires service. You may be required to download, or
otherwise obtain and accept software updates from Motorola or a Motorola Authorized
Repair Center. You are responsible for any applicable carrier service fees incurred while
obtaining the required downloads. Complying with the warranty process, repair
instructions and accepting such software updates is required in order to receive additional
warranty support.
4. If the software update doesn't fix the problem, you will receive instructions on how to ship
the Product to a Motorola Authorized Repair Center or other entity.
5. To obtain warranty service, as permitted by applicable law, you are required to include: (a)
a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written
description of the problem; (c) the name of your service provider, if applicable; (d) your
address and telephone number. In the event the Product is not covered by the Motorola
Limited Warranty, Motorola will inform the consumer of the availability, price and other
conditions applicable to the repair of the Product.
To obtain service or other information, please access and review the online Customer
Support section of Motorola's consumer website at www.motorola.com.
Motorola Mobility LLC Global Limited Warranty
Global Warranty
What does this Limited Warranty cover?
Motorola Mobility LLC ("Motorola") promises to the original purchaser ("you") that this
Mobile Phone, and any in-box accessories which accompany it (the "Products"), will be free
of defects for a period of 12 months from the date of original purchase ("Warranty Period")
provided that the Products are used for normal [consumer/end user] purposes (the "Limited
Warranty"). This Limited Warranty covers only a purchase of new Products from Motorola or
an authorized reseller or distributor of Motorola Products and accompanied in-box by this
written Limited Warranty. This Limited Warranty is personal to you and not transferable.
Claims under this Limited Warranty may only be made in the country of purchase. If,
following a repair, there are fewer than 90 days remaining in the Warranty Period, the
Warranty Period will be extended to end 90 days from the date of repair.
THE PROMISES MADE TO YOU IN THIS LIMITED WARRANTY ARE IN ADDITION TO,
AND DO NOT REDUCE OR OTHERWISE AFFECT, YOUR STATUTORY RIGHTS.
What will we do if you make a claim under this Limited
Warranty?
If you make a valid claim under this Limited Warranty, Motorola will (at its discretion) either (1)
repair the Product using new, used, or reconditioned replacement parts; or (2) replace the
Product with a new or 'as new' reconditioned Product; or (3) refund the purchase price. Any
refunded or replaced Product shall become the property of Motorola.
What is not covered?
This Limited Warranty does not cover the following unless they occurred because of a defect
in materials or workmanship:
(a) Batteries or any protective coatings the performance of which naturally deteriorates over
time.
(b) Cosmetic damage, including scratches, dents, cracks or other cosmetic damage from
normal wear and tear.
(c) Damage caused by use with non-Motorola products. Defects or damage that result from
the use of non-Motorola branded or certified compatible products, accessories or other
peripheral equipment and/or software.
(d) Damage caused beyond the reasonable control of Motorola, including damage caused
by (i) accident, abuse, misuse; (ii) operating a Product outside its permitted or intended uses
as defined in the Products' User Manual, Quick Start Guide, Online Tutorials, and other
documentation provided to you (including use of the Products for [commercial rental]
purposes); (iii) improper storage (e.g. subjecting the Product to extreme temperatures),
abuse or neglect (e.g. broken/bent/missing clips/fasteners/connectors); impact damage
(e.g. dropping the Product); (iv) contact with liquids, water, rain, extreme humidity, unusually
heavy perspiration or other moisture; sand, food, dirt or similar substances (except for
Products sold as resistant to such substances, but then only to the extent the damage was not
caused by incorrectly securing the phone's protective elements or subjecting a Product to