Vidao V9TAB16D User Manual page 24

11. Troubleshooting
• No Power
o Make sure the device is properly charged (Section 1.3)
• Screen is Frozen/Not Responding
o Restart the device by turning the Power OFF and then ON
again.
• Tablet is Slow
o Close any unused Apps that may be running in the background
(Section 7.1)
• Music/Movie file will not play
o Make sure the file format you are attempting to play is shown in
the Compatible Audio/Video Format list in the Technical
Specifications section of the manual (Section 13)
• Tablet storage is full
o Add more storage by inserting a microSD card (Section 1.2)
o Transfer or Delete unused files using the FileManager App
(Section 4)
• Wi-Fi reception is poor
o Make sure you are not too far from the Wi-Fi router/hotspot. We
recommend a distance between 0 – 65 Feet.
o Restart your Wi-Fi router.
• Backup & Reset
o Do not enable Factory Data Reset unless you have spoken to a
customer support person first. Doing so could result in losing all
your data stored on your device.
12. Customer Support
If you are having a problem with the operation of this Tablet – Do not return it to
the retailer!
Your Touchscreen Tablet includes Free Technical Support by Phone or Internet
and we are glad to help you with any problems.
For Technical Support by Internet, simply touch the Customer Help icon on the lower
right–side of the home screen to immediately be directed to our Technical Support
website. For Technical Support by Phone, please call 855-850-3832, Monday to
Saturday 10:00 AM to 7:00PM.
§ If the device will not respond to the Power button, insert
a thin, straight object (such as a paper clip) in the
manual reset hole to perform a soft reset on your device.
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