Warranty & Service - Baxi Brazilia F5 Installation And Owner's Manual

© Baxi Heating U.K. Limited 2010.
5.1 Standard Warranty Terms &
Conditions
The warranty is for 12 months subject to contract.
In the United Kingdom servicing can be carried out
either by a heateam service engineer or a
GAS SAFE REGISTER engineer. Outside of the
United Kingdom servicing can be carried out either
by a CORGI or GAS SAFE REGISTER engineer.
You must register your fire with heateam, the
service division of Baxi Heating UK Limited, either
by completing and returning the registration card or
calling our free telephone registration line on
0800 032 72 44.
It is also a requirement of the warranty that the fire
has an annual service (every 12 months) in
accordance with the installation and servicing
instructions, performed by a GAS SAFE REGISTER
engineer, (CORGI or GAS SAFE REGISTER
outside of UK), please call on 0844 8711 525.
5.2 Our promise to you
If you experience a fault with your new fire, we aim
to provide a safe and high quality repair service
supported by our dedicated national network of
highly skilled engineers. If your installer can't
resolve the problem for you, we will do everything
we can to get an engineer out to you as quickly as
possible. Nothing in this warranty will affect your
statutory rights.
5.3
What you need to do if you experience a
problem with the operation of the fire:
You should always contact your installer first,
because the cause of the fault may not be related to
the fire.
If your installer confirms that the fault is with the
fire and they can't repair it, our friendly customer
service team is on hand to help.
Simply call our service division heateam on
08706 090 081 to book an engineer visit or for any
general advice that you may need. Our contact
centre is open Monday to Friday 8am – 6pm,
weekends and Bank Holidays 8.30am – 2pm,
excluding Christmas Day and New Years day.
26
Owner Guide
5.0 Warranty and Service
When calling heateam, it would be helpful if you could
have the following information to hand:-
1. Fire serial number and fascia code (Located on the
information label - See figure 4 on page 27 ).
2. Date of installation
3. Your installer name and address details
4. Fire make and model number
5. Proof of purchase (if you do not have the fire serial
number)
Note: details 1 – 4 should be recorded on page
27 at the end of this guide.
5.4
What this warranty covers
Free of charge repair or replacement of components found
to be of faulty manufacture.
Free of charge replacement of the complete unit providing
the failure is related to a manufacturing fault that cannot be
repaired or is uneconomic to repair.
5.5
What this warranty does not cover
Repairs to fires which haven't been installed and
commissioned properly and as set out in the installation
instructions.
Faults caused by inadequate supply of gas or electricity
(where applicable).
Reimbursement of any third party repair or replacement
costs that we haven't been told about or agreed with you in
advance.
Compensation or consequential losses (e.g. loss of
earnings, business losses, stress and inconvenience)
arising from a production breakdown, including repair
delays caused by factors outside our reasonable control.