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HKC Circle 2.4G Configuration Manual

2.4ghz multi-line and multi-handset cordless telephone system
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HKC Technology Limited
2.4GHz Multi-line and Multi-handset
Cordless Telephone System
Configuration Guide
Version 1.10

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  • Page 1 HKC Technology Limited 2.4GHz Multi-line and Multi-handset Cordless Telephone System Configuration Guide Version 1.10...

  • Page 2: Copyright

    COPYRIGHT COPYRIGHT 2005, HKC Technology Limited. ALL RIGHTS RESERVED. This manual is the copyright of HKC Technology Limited. You may not reproduce, transmit, transcribe, store in a retrieval system, or translate into any language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, any part of this publication without the express written permission of HKC Technology Limited..

  • Page 3: Table Of Contents

    HKC Technology Limited Table of Contents COPYRIGHT ..............................2 ...............................2 ISCLAIMER INTRODUCTION ..............................6 ............................6 ACKAGE ONTENT INSTALLATION ..............................7 ........................7 VERVIEW OF ONTROL ............................8 QUIPMENT OCATION ......................8 NSTALLATION OF ONTROL ............................9 HARGING THE ATTERY ........................9 ONNECTION OF ELEPHONE MOH (M ) ..................10...
  • Page 4 HKC Technology Limited ............................22 IALING .............................22 AUSE NSERTION ..........................22 OWER AILURE RANSFER ........................22 LOCK ROGRAMMING ..........................23 ESTRICTION ..........................23 ECURITY CALL FEATURES CONFIGURATION ......................24 PC P )........24 EATURES ONFIGURATION BY OMPUTER ROGRAMMING GUIDE ..................24 EATURES ONFIGURATION BY ANDSET Start Call Features Configuration.......................24 Menu Hierarchy............................25...
  • Page 5 HKC Technology Limited Example of Multi-level IVR Application ......................61 IMPORTANT SAFETY INSTRUCTION ......................65 SPECIFICATION ..............................67 ..........................67 ARDWARE PECIFICATION : ..........................67 PERATING ONDITIONS LIMITED WARRANTY ............................68 IMPORTANT CONSUMER INFORMATION......................72 ............................74 USTOMER ERVICE 2.4G Cordless Telephone System configuration guide Page 5...

  • Page 6: Introduction

    HKC Technology Limited Introduction The Circle 2.4G Cordless Telephone System provides professional quality digital voice mail and PBX call handling capability with the convenience of a cordless phone. The configuration of the Cordless Telephone System can be accomplished by one of the following options: 1.

  • Page 7: Installation

    HKC Technology Limited Installation Overview of Main Control Base Fig.1: Overview Item Key Description Functionality LED Display Show time PAGE Recall the system’s extensions Press for the extension registration RESET System reset Line 1-3 Telephone Line Ports Phone 1-3 Single Line Telephone Port for Power Failure Transfer...

  • Page 8: Equipment Location

    HKC Technology Limited Equipment Location When selecting a location for the equipment, consider the following: 1. The location should not be subject to excessive dirt, dust, or extremes of heat and humidity. 2. Avoid a location subject to shock or vibration.

  • Page 9: Charging The Battery

    HKC Technology Limited 4. It can also be wall mounted by hooks located at the 4 corners. (256.0x154.0mm) Fig. 4: Back View 5. Plug in the power supply (use 9V/1.4A adaptor) and the clock should come on to indicate that it is working.

  • Page 10: Connection Of External Moh (Music On Hold)

    HKC Technology Limited Connection of External MOH (Music on Hold) The specifications of external MOH Audio input are: Input Impedance 47kohm Input Level Nominal 50mV Maximum Input 1 Vrms Phone Jack 3.5mm mono or stereo jack A sound source such as a Radio or CD Player can be connected to the Audio-In connector of the Base to provide music on hold as an option to the built-in internal MOH generator.

  • Page 11: Connection Of Door Phone (Option)

    HKC Technology Limited Connection of Door Phone (option) 1. Connection of Door Phone a. You can connect a maximum two door phones (optional, but available from Circle Communication Products) to the Main Control Unit (WMC). b. Each door phone is connected with a pair twisted cable.
  • Page 12 HKC Technology Limited 4. Set up via PC Click Menu Bar for Door Pone Setting Select extension assigned to answer door phone (maximum of four extensions allowed). Door phone Call Pick Up 0 1 - 0 1 1 2 : 0 0 A M...

  • Page 13: Software Installation

    HKC Technology Limited Software Installation Software Installation Requirements: 1. System Programming Software CDROM is included in the packing. 2. System Programming Software requires an IBM – Pentium 100M Personal Computer with Window 98 (or above) operating system. Minimum Ram requirement is 128M Byte.

  • Page 14: Call Features Descriptions

    HKC Technology Limited Call Features Descriptions Auto Attendant (AA) Description This feature is useful to back up the operator in receiving incoming calls. When the operator is unavailable, incoming calls will be forwarded to the voice mail system. The outside caller can press an extension number to call a desired extension or leave a message after a beep tone.

  • Page 15: Call Forward, All Calls

    HKC Technology Limited Call Forward, All Calls Description All incoming calls will be forwarded to the desired extension immediately. All calls will be redirected to the forwarded number. Conditions The extension will not receive any incoming call. Setting User Guide’s Feature Operation. (Menu Call Setting)

  • Page 16: Call Forward, To Voice Mail

    HKC Technology Limited the conversation. Setting User Guide’s Feature Operation. (Menu Call Setting) Call Forward, to Voice Mail Description Voice mail service can be set as a forwarded number (destination) in all call forward modes. Conditions Call forward operation complies with the conditions of the call forward modes.

  • Page 17: Call Paging

    HKC Technology Limited Call Paging Description Paging allows you to make a voice announcement through a PA system via the paging port of the main control base. Setting It is optional. To Connection of the Paging Port to a PA system use an audio cable with a 3.5mm plug.

  • Page 18: Dial Type Selection

    HKC Technology Limited 1 internal extension and 2 lines. The system can only facilitate one conference call at a time Operation See User Guide’s Feature Operation for details. Dial Type Selection Description The system allows users to select the desired dialing mode: pulse or tone.

  • Page 19: Dp To Mf Conversion

    HKC Technology Limited DP to MF conversion Description By pressing the [*] button in conversation mode, an extension can change the dialing signal from dial pulse to MF in subsequent dialing. The dialing signal will return to dial pulse after the call is finished.

  • Page 20: Intercom To Line Forwarding

    HKC Technology Limited or press Talk or the Speaker Key on the handheld phone (WHE ER ). Intercom to Line Forwarding Description When an extension receives an intercom call, the call can be transferred to an external destination such as a mobile phone.

  • Page 21: Music On Hold

    HKC Technology Limited Music on Hold Description Either internal or external music-on-hold will be provided for any calls on hold. Conditions No additional system hardware is required for connecting external music-on-hold. The customer has only to provide the desired music source such as a music player or radio.

  • Page 22: On-Hook Dialing

    HKC Technology Limited On-Hook Dialing Description Extension can make an outgoing call in speaker mode. If the handset is lifted when the called party answers, the system will change the talk path to handset from the speaker. Pause Insertion Description A pause can be inserted into the pre-dialing mode when needed.

  • Page 23: Toll Restriction Code

    HKC Technology Limited Toll Restriction Code Description Restricted codes can be set in the system to bar restricted extensions from dialing. Conditions The individual extension can be configured to be restricted from dialing certain numbers, e.g. Toll Call access codes.

  • Page 24: Call Features Configuration

    HKC Technology Limited Call Features Configuration Call Features Configuration by Computer (see PC Programming guide) Call Features Configuration by Handset Start Call Features Configuration System configuration can be programmed at the Extension 0. 1. Press the MENU Button and press up/down arrow to select “system config”.

  • Page 25: Menu Hierarchy

    HKC Technology Limited 4. When you finish all required setting, press the soft key “BACK” until the screen appears as shown below : 5. You have to select “Yes” to confirm “Exit Setting” and “Save new settings”. Then the new setting will upload to the Main Control Base.
  • Page 26 HKC Technology Limited 2.2.2.1 Normal (Extension Selection for receiving and making call) 2.2.2.2 Line out only (Extension for making call) 2.2.2.3 Auto Call Distribute (ACD) (Extension Selection for receiving and making call) 2.2.2.4 Line Disabled 2.3 Line to Line Forward (Forward Number Selection) 2.4 ACD Mode Selection...

  • Page 27: System Configuration Menu

    HKC Technology Limited 5.3.1 Flash Time Duration 5.3.2 Pause Time Duration 5.3.3 VM ring count / AA ring count 5.3.4 Line to Line Forward Time Limit 5.3.5 Stop Ring Hold Time 5.3.6 Tone DTMF Level Low Group 5.3.7 Tone DTMF Level High Group 5.3.8 Pulse Dial Speed...

  • Page 28: Time

    HKC Technology Limited 1.1 TIME < > 1.1.1 Set Time/Date Press “NEXT” to change the current field. Press up/down to change value. Press “OK” to confirm all settings 1.1.2 Set Time Format < < “<” show the current status. Press up/down to select and press “SELECT” to confirm.

  • Page 29: Outgoing Call

    HKC Technology Limited 1.1.4 Set Daylight Saving < < 4th Row “<” show the current status. Press up/down to select and press “SELECT” to confirm. This sets the clock one hour ahead for daylight savings in some countries. 1.1.5 CID Update <...

  • Page 30: Tone/Pulse Dialing

    HKC Technology Limited If “BACK” is pressed, then the change shall be cancelled. 1.4 Tone/Pulse Dialing < > < “<” show the current status. Press up/down to select and press “SELECT” to confirm. It is a dialing mode. Normally the operator offers the tone.

  • Page 31: Advanced Call Features

    HKC Technology Limited Default: blank 2 Advanced Call Features Press up/down arrow to select and press “Select” to confirm 2.1 Day/Night mode < > Press up/down arrow to select and press “Select” to confirm 2.1.1 Enable night mode < >...

  • Page 32: Line Mode

    HKC Technology Limited Set Night mode time Press up/down to change value, press next to change field. Press “OK” to confirm all settings in the fields. 2.2. Line Mode 2.2.1 Line Selection Press 1, 2 or 3 to toggle the Line selected.
  • Page 33 HKC Technology Limited Then the LCD will show the next line no. you selected. Repeat same procedure for settings until you complete all lines you selected. Press “OK” to confirm all settings and the following screen will appear. Press 1 to 9 to toggle extension selection. Press “OK” to confirm. Repeat same procedure for settings until you complete all lines you selected.

  • Page 34: Line To Line

    HKC Technology Limited 2.2.2.4 Disable Line 4th Row Display the selection and let user to press “OK” to confirm. 2.3 Line to Line 4th Row Prompt for number and max allowed 32 digits. Press “DEL” for backspace. Press “OK” to confirm.

  • Page 35: Voice Mail / Aa

    HKC Technology Limited 2.5.1 Restricted Extension 4th Row Press 0 to 9 to toggle the extension. .Press OK to confirm Default: all extensions are restricted. The restricted extensions will require the input of a password as set in 2.5.3 for making calls in the Toll Restricted Codes on the list everytime the extension user wants to make such a call.

  • Page 36: Voice Mail

    HKC Technology Limited 3.1 VOICE MAIL < > Press up/down arrow to select and press “Select” to confirm 3.1.1 Password Change Press up/down arrow to select extension (0-9). Input / edit a number of 4 digit password. 0000 is reserved for the system. Press “OK” to confirm. There is no default password in Ex-factory setting.
  • Page 37 HKC Technology Limited 3.1.4 Max Recording Time for Greeting < Press up/down arrow to select and press OK to confirm. Range: 10-120 sec Default: 60 Step size: 10 3.1.5 Announcement Sound Level < Press up/down arrow to select setting. Press OK to confirm.

  • Page 38: Auto Attendant

    HKC Technology Limited Press up/down arrow to select setting. Press OK to confirm. Range: 1-8 sec Default: 3 Step size: 1 3.2 Auto Attendant < > Press up/down arrow to select setting. Press “Select” to confirm 3.2.1 Afternoon mode <...

  • Page 39: Handset Manage

    HKC Technology Limited The System Administrator can use this password enter the administrator menu of the system from a remote phone call and do some global modifications on voice mail parameters. (see details in the Configuration Guide – Administration by Phone) 4 Handset Manage <...

  • Page 40: Restore Technical Default

    HKC Technology Limited 5.1 Restore Technical Default 4th Row Press “OK” to confirm. Then the following screen will acknowledge the setting restored. Press “OK” to return to previous sub-menu. 5.2 Call Setting nd / Press up/down to select different menu 5.2.1 Hold Recall Timer...

  • Page 41: Technical Setting

    HKC Technology Limited Press up/down arrow to change value. Default: on When an extension is on a line call, first hold and call the destination extension number and then go on-hook, it will activate ring-inward transfer automatically. It is not required to press transfer key.
  • Page 42 HKC Technology Limited Range: 50-950 sec Default: 500 Step size: 50 5.3.2 Pause Duration < Press up/down arrow to change value. Insert the pause time in the phone number when required. Range: 0.5-4.5 sec Default: 3.0 Step size: 0.5 5.3.3 VM / AA Ring Count <...
  • Page 43 HKC Technology Limited 5.3.6 DTMF level Low Group < Press up/down arrow to change value. Range: 0-31 Default: 23 Step size: 1 5.3.7 DTMF Level High Group Press up/down arrow to change value. Range: 0-31 sec Default: 31 Step size: 1 5.3.8 Pulse Dial Speed...
  • Page 44 HKC Technology Limited 5.3.10 PCM Incoming gain - from PSTN to PCM Press up/down arrow to change value. Range: 0-15 Default: 8 Step size: 1 5.3.11 PCM Outgoing gain - From PCM to PSTN Press up/down arrow to change value.

  • Page 45: Voice Mail Configuration

    HKC Technology Limited Voice Mail Configuration Introduction The Interactive Voice Response (IVR) function is a built in feature in the Cordless Telephone System. It integrates voice mail, auto attendant, and day / night modes solutions. The target of IVR is to meet all the voice processing requirements in today’s SOHO communications.

  • Page 46: Voice Mail

    HKC Technology Limited Voice Mail Related Setting by Computer (See PC programming Guide) Mailbox The System provides 10 mailboxes. You can attach any user’s extension to a mailbox. The mailbox number should be the same as the user’s extension number.
  • Page 47 HKC Technology Limited Password for Every Mailbox Every mailbox has a 4-digit password and the user can modify it at any time at his/her extension (Menu Voicemail Password). There is no default password in Ex-factory setting and the user has to created password. [0000] is reserved for the system.

  • Page 48: Verification Of Voice Mail Setup

    HKC Technology Limited Operation Go to next message Repeat current message Delete current message Double 0 Delete all old messages Double 8 Message Copying The system can copy a message from your mailbox to another mailbox in 2 ways: When you have listened to a message, you can copy this message to another mailbox.

  • Page 49: Voice Mail Operation Flow

    HKC Technology Limited The System should open the user menu of mailbox X for message checking. Listen to the new message. After the message is played, hang up. The System will send the new message signal to the extension X to indicate that there is no new message in mailbox X and turn off the Voice Mail Indicator.
  • Page 50 HKC Technology Limited User Retrieves Messages Message Retrieval Enter Password Echo Number of messages in mailbox Select service 6. Copy current 2. Repeat Current 3. Listen to Next message to another Message Message mailbox Input a mailbox number Message Playback 2, 3, 00 2.

  • Page 51: Administration By Phone

    HKC Technology Limited Set Auto Message Copy Fig. 9: Set Message Copy Administration by Phone There are 2 levels of administration provided by system user level and administrator level. By a phone call, provided the system is in Auto Attendant mode, user or administrator can change some parameters in the system.
  • Page 52 HKC Technology Limited There is a user menu providing selections to the normal mailbox user. Most of the selections are related to mailbox customization. Hence, the mailbox owner can control their mailbox by a phone call remotely. Mailbox owners can call directly to the system by accessing the voice prompt ((Menu voice mail voice prompt).

  • Page 53: Auto Attendant

    HKC Technology Limited Auto Attendant Day / Night / Afternoon The Auto Attendant has several modes of operation. The System can be programmed to have either ªDay, Night or Afternoon modesº. The Day and Night modes have two parameters: greeting and operator number. In day mode, there is day greeting (or normal company greeting) and day operator number for Auto Attendant operation.

  • Page 54: Other Auto Attendant Features

    HKC Technology Limited suitable after hours message can be recorded. Setting: see call features configuration 2.1 Other Auto Attendant Features Announcement Message There are 4 announcements for Auto Attendant feature. Each announcement can have a maximum recording time of 10 minutes.
  • Page 55 HKC Technology Limited Auto Attendant features memory Reset This can be accessed by system programming (see call features configuration 5.4). All the Auto Attendant features settings will return to their default values without erasing the announcement. Note: When factory default setting is restored, the Auto Attendant features memory is also reset.

  • Page 56: Multi-Level Interactive Voice Response

    HKC Technology Limited Multi-level Interactive Voice Response The Multi-level Interactive Voice Response IVR feature allows the caller to access a function via a series of key press selections. It can be a voice prompt of a product description, a message prepared by the system owner, a call transfer option to select a person, a voice mailbox, etc.

  • Page 57: Configuration Of Ivr Call Flow

    HKC Technology Limited Configuration of IVR Call Flow This feature should be set by using PC programming. Before doing the configuration of IVR call flow, you should have finished the call flow design. It is recommended that you write down the flow on a piece of paper, so that you have a clear picture of the call flow. This procedure can prevent a lot of mistakes (such as infinite close looping or long waiting without termination) in your call flow.
  • Page 58 HKC Technology Limited Functions of Announcement On the right hand side of the configuration window, you can put the function for each key press when an announcement is playing. The last row is EOM (end of message). It defines the function when there is no input from the listener upon expiration of the waiting time.

  • Page 59: Ivr Call Flow And Configuration Example

    HKC Technology Limited Announcement Recording In the lower portion of the configuration window, there are buttons for you to play, record or delete the voice message part of an announcement box. IVR Call Flow and Configuration Example Here we repeat the previous call flow diagram with announcement numbers input: Fig.
  • Page 60 HKC Technology Limited You don't need to put an announcement number to the termination box in your call flow, because the termination box is always equal to the hang up operation. You can clearly define the hang up operation in the announcement boxes prior to the termination.

  • Page 61: Termination Of Call Flow

    HKC Technology Limited Termination of Call Flow On your call flow, you should always remember to terminate a branch appropriately. Otherwise, the listener will be directed to some unknown state. The System is then unable to bring the listener back to any announcement box if the listener has entered such an unknown state.
  • Page 62 HKC Technology Limited Fig. 17 Single Digit Menu 2.4G Cordless Telephone System configuration guide Page 62...
  • Page 63 HKC Technology Limited Fig. 18: Configuration Window for Single Digit Menu 07 Box Fig. 19: Configuration Window for Single Digit Menu 08 Box Fig. 20: Configuration Window for Single Digit Menu 09 Box 2.4G Cordless Telephone System configuration guide Page 63...
  • Page 64 HKC Technology Limited Fig. 21: Configuration window for Single Digit Menu 10 Box Fig. 22: Configuration window for Single Digit Menu 11 Box The recommended voice messages for the boxes: Box number Voice Message Content Welcome to ABC company Please select a department, press [1] for the sales department, [2] for...

  • Page 65: Important Safety Instruction

    HKC Technology Limited Important Safety Instruction When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. Read and understand all instructions. Follow all warnings and instructions marked on this unit.
  • Page 66 HKC Technology Limited CAUTION: To reduce the risk of fire or injury to persons, read and follow these instructions. 1. Use only the battery(ies) specified. 2. Do not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special disposal instruction.

  • Page 67: Specification

    HKC Technology Limited Specification Hardware Specification RF Frequency Band 2.4GHz Telephone Line Hands Free Hands Free Speaker Phone LCD Display Module 4 line LCD Alpha Numeric Display Display Date and Time Display Caller ID with Call Waiting Type 1 (FSK) & Type II...

  • Page 68: Limited Warranty

    HKC Technology Limited Limited Warranty HKC Technology Limited (“HKCT”) warrants that this 2.4G Multi-line & Multi-handset Cordless Telephone (“Product”) is free from defects in material and workmanship that result in product failure during normal usage, according to the following terms and conditions: 1.
  • Page 69 The Customer shall contact HKCT Customer Service: HKC Technology Limited. E-mail : hkct@hkctech.com HKC Technology (USA) Inc. E-mail : cs@circleproducts.com b) The Customer shall include a return address, daytime phone number and/or fax number, complete description of the problem, proof of purchase and service agreement (if applicable).
  • Page 70 HKC Technology Limited 10. ANY IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR USE, SHALL BE LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY. OTHERWISE, THE FOREGOING LIMITED WARRANTY IS THE CONSUMER' S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.
  • Page 71 HKC Technology Limited HKC Technology (USA) Inc. E-mail : cs@circleproducts.com 17. The limited warranty period for HKCT supplied attachments and accessories is specifically defined within their own warranty cards and packaging. 2.4G Cordless Telephone System configuration guide Page 71...

  • Page 72: Important Consumer Information

    HKC Technology Limited Important Consumer Information When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
  • Page 73 8) Should you experience trouble with this equipment, please contact (HKC Technology Limited, 25/F., Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong.) for repair or warranty information.

  • Page 74: Customer Service

    E-mail : hkct@hkctech.com Website : www.hkctech.com Address : 25/F., Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong. HKC Technology (USA) Inc. Phone : 1-888-584-9262 E-mail : cs@circleproducts.com Website : www.circleproducts.com Address : 2554 Lincoln Blvd. #111 Marina Del Rey, Ca 90291, USA.

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