Iridium 9555 User Manual page 161

Iridium 9555 Handset
Problem
You can't receive calls
You can't make
international calls
Your phone will not
unlock
Your PIN is blocked
Your PIN2 is blocked
13 .2
I 13 Troubleshooting
• Check to see that your phone is
powered on .
• Check the antenna . Is it fully
extended and correctly angled? Do
you have a clear unobstructed view
of the sky?
• Check the signal strength indicator .
If the signal is weak, ensure that you
have a clear line of sight to the sky
and there are no buildings, trees,
etc . around .
• Check the Call Forwarding and Call
Barring settings .
• Check the Ringer setting . If it is off,
there is no audible ringer .
• Check to see if your fixed dialing list
is enabled .
Have you included the relevant codes?
Enter 00 or + followed by the
appropriate country code and the
phone number .
• Have you inserted a new SIM card?
Enter the new PIN code .
• Enter the default phone unlock code
– 1234
• Have you forgotten the unlock code?
Enter the PIN unblocking code or
contact your service provider . See Call
barring PIN on page 12 . 1 1 for additional
information .
Enter the PIN2 unblocking code or
contact your service provider . See Call
barring PIN on page 12 . 1 1 for additional
information .
Solution