Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Summary of Contents for TAA Amanda
- Page 1 Using @Work.Place Version 2.1 User’s Guide Edition 6...
-
Page 2: Copyright And Trademark Notices
90 days from the date the software is delivered. If a defect in the media should occur during this period, you may return the media to tAA and tAA will replace the media without charge. -
Page 3: Fraudulent Usage Advisory
Amanda software, is able to prevent such unauthorized usage. The Amanda software is likewise unable to prevent such uses as may constitute an invasion of privacy or other tort. tAA MAKES NO EXPRESS... -
Page 4: Conventions
Amanda The name by which this manual refers to the Aman- da@Work.Place system to make reading about the system easier. Because of the name Amanda, the system is also re- ferred to as “she.” caller Someone who calls into Amanda. A caller often obtains in- formation, leaves a message for someone, and/or provides information. -
Page 5: Table Of Contents
Introducing Amanda ........ - Page 6 Using Amanda@Work.Place Leaving a Message for Someone Else ......15 Managing Personal Mailing Lists ....... 16 Managing Guest Mailboxes .
-
Page 7: Using Amanda
Using Amanda • Introducing Amanda • Logging into Amanda • Setting Up Amanda • Controlling Calls • Managing Messages • Managing Guest Mailboxes... -
Page 8: Introducing Amanda
Amanda@Work.Place is an automated telephone attendant and voice processing system designed especially for ease of use and flexibility. To you and the people who call you, Amanda is also a voice on the telephone guiding you to people, services, and messages. -
Page 9: Logging Into Amanda
Dial: _______ (Amanda’s number) + mailbox + + security code + You can dial your security code (even though Amanda will say it is an invalid security code). Then provide your mailbox: Dial: _______ + security code + + mailbox +... -
Page 10: Setting Up Amanda
Changing your security code ensures that only you and other authorized personnel can access your messages. The first time you log into Amanda, she asks you if you want to set up your mailbox. You press to set it up or to set it up at another time. -
Page 11: Recording Greetings
+ the greeting’s number (1-3) + record greeting + When Amanda rings your extension and you do not answer, she plays a greeting. You can have up to three of these greetings. For example, you can have a daytime greeting, an after-hours greeting, and a vacation or on-the-road greeting. -
Page 12: Sample Greetings
A busy message (which callers hear when your line is busy) + record your busy message + Amanda plays either a system-wide busy message or your personal busy message whenever your extension is busy. For example: “This is Chris. I’m talking to someone else at the moment. -
Page 13: After-Hours Greeting
Using Amanda After-hours Greeting Many Amanda administrators set up each mailbox so that greeting 1 plays for routine working hours and greeting 2 plays for after-hours calls. Here is an example: “You have reached the office of Chris Wang at Homestead, Inc. after hours. -
Page 14: Changing Your Security Code
Using Amanda@Work.Place To listen to the current greeting: To change which greeting is heard: the greeting’s number (1-3) + (Optional) (to listen to the greeting) (for the system greeting) + Changing Your Security Code Your initial security code is usually your mailbox number or 997. It is a good idea to change it immediately and often. -
Page 15: Becoming Unavailable
To turn call screening on or off: Becoming Unavailable On hectic days or when you are out of the office, you can use Amanda’s Do Not Disturb to keep your extension from ringing. Callers hear your greeting immediately and can leave you a message. Your coworkers are also not disturbed by your ringing extension. -
Page 16: Managing Messages
Listening to Messages You will use Amanda primarily to listen to and send messages. Usually, Amanda plays messages in the order that they were received (oldest to newest). She makes an exception for urgent messages, playing them in newest to oldest order and prior to any other messages. -
Page 17: Forwarding Messages
Using Amanda Forwarding Messages You can forward messages left for you to any other Amanda user. For example, you might need to reroute a message to the coworker who should have received it in the first place. Adding a prefix to the forwarded message lets the other user know that you received the message first and allows you to provide instructions regarding the message. - Page 18 Using Amanda@Work.Place Options Dial Make the message urgent. Make the message private. (Private messages cannot be forwarded.) Specify a delivery date + any combination of the following: and time : Any item (day, + the month + mon., yr., hr., or min.) not specified...
-
Page 19: Replying To Messages
Replying to Messages You can reply to any messages you received from other Amanda users. To reply to the message that you just listened to: + record your reply +... -
Page 20: Sending Messages
Using Amanda@Work.Place To restore the most recently deleted message: repeat to restore additional messages This works after deleting the message, but not if you have hung up or changed menus. To delete all messages: Sending Messages When you have an announcement to make to several users or want to leave a message for a user that you know is out of the office, you can send a message to an individual mailbox or a list of mailboxes. -
Page 21: Being Notified About Messages
Using Amanda Being Notified about Messages Amanda can be configured to notify you when you have a message. She can call your pager to display the total number of messages and the number of new messages. She can use relay paging to display or forward a telephone number entered by your caller (if he pressed # while listening to your greeting). -
Page 22: Managing Personal Mailing Lists
Transfer button on your telephone.) After Amanda answers, dial works on any telephone switching system. However, if you hear Amanda say, “That was an invalid entry,” just use: Enter the mailbox to receive the message. Complete the call transfer. (Usually, you just hang up.) -
Page 23: Managing Guest Mailboxes
Managing Guest Mailboxes If your Amanda system administrator has configured the system to allow guests, you can give a guest mailbox to another person. In this way, someone working for you temporarily can receive messages. He can check for those messages using any extension that has access to Amanda. - Page 24 + + guest mailbox + hear guest’s greeting + leave message To delete a guest mailbox: + the guest mailbox to be deleted To review your guest mailboxes: Amanda plays the name and extension recordings for your guest mailboxes.
-
Page 25: Index
Amanda controlling changing current calling calls examples setting up conventions listening to user’s introduction copyright offsite auto-scheduling creating... - Page 26 Using Amanda@Work.Place modifying reviewing leaving mailing lists greetings 15, 18 messages guest mailboxes listening Name and Extension recording options greetings recording listening to names samples messages adding to employee direc- greetings lists tory scheduling creating notification call processing changes changing pager telephone...
-
Page 27: Quick Reference
Amanda@Work.Place Quick Reference Internal: Dial Ext. No. _______ External: Dial Phone No. __________ Enter + _______ + (Some systems Enabling Network Telephony mailbox skip step 2.) for the Communicating PC Enter _______ + security code Use the Main Menu Manage Lists... - Page 28 Skip ahead (fast forward) Select system greeting Rewind Pause for 30 seconds until you press again Review the current greeting Hang up from within Amanda’s menus Dial another user Return to previous menu Send New Message Send New Message (cont.) Review...