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Commander Connect Connect V6 Owner's Manual

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Summary of Contents for Commander Connect Connect V6

  • Page 1 Connect V6 Hybrid IP PBX Owners Manual...

  • Page 2: Table Of Contents

    Commander Connect Owners Manual INTRODUCTION TO YOUR COMMANDER CONNECT SYSTEM ..........9 System description ....................9 System options....................... 10 Commander Contact Details .................. 10 USING THIS HANDBOOK ......................11 INTRODUCING THE KEYSTATIONS ..................12 Standard Keystation ....................12 Executive Keystation with Console ................ 13 Executive Keystation ....................
  • Page 3 Commander Connect Owners Manual From a standard telephone, press R when on a call, place the second call and when it is answered, dial R3......................... 25 Using your Keystation with a headset ................25 To make an internal or external call when using a headset ........25 To clear down (end) a call when using headset ............
  • Page 4 Commander Connect Owners Manual To set up your system to display caller numbers received on Analogue lines (CND service)........................34 To associate a caller number with a name, and route its calls to a Station ..35 Storing and redialling caller numbers (CLI Store)............35 To programme the CLI Store to store all calls or unanswered calls only ....
  • Page 5 Commander Connect Owners Manual Station Lock ........................49 To lock your Station ....................49 To unlock your Station ................... 49 To make a call from a locked Station..............49 To change your Station Lock Password ..............49 To examine Station Lock Passwords ..............50 Tone protection ........................
  • Page 6 Commander Connect Owners Manual USING VOICEMAIL AND OTHER VOICE SERVICES .............. 64 Courtesy Service......................... 64 To have callers automatically receive a Courtesy greeting ........64 To change the ringing time before calls receive the Courtesy greeting ....65 To change the time before unanswered calls are disconnected......65 Press the Hands-free Key to finish programming.
  • Page 7 Commander Connect Owners Manual Multiple levels of Auto-attendant................82 Dialling a single Digit at 1 layer of Auto-Attendant: ..........82 Dialling Single Digit at 2 layer of Auto-attendant..........83 Recording of the 2 level Voice Prompt: ............... 83 Mapping of Voice Prompt..................84 Directory Services ......................
  • Page 8 Commander Connect Owners Manual To reset your system.................... 109 SETTING UP AND USING ISDN....................110 Multiple Subscriber Numbering (MSN) / Direct Dialling In (DDI) ........110 To Program DDI numbers with names and have them ring Stations....111 To Program MSN numbers with names and have them ring Stations ....111 Assign a specific phone number to a Station............
  • Page 9 Commander Connect Owners Manual Stations settings options ..................129 Lines settings options ..................131...

  • Page 10: Introduction To Your Commander Connect System

    The Commander Connect has remote access and maintenance capability. • The Commander Connect’s modular design allows it to grow as you grow. No matter what size system you start with, you can expand up to the maximum capacity. The base system includes either two or four lines and allows up to eight Stations to be connected.

  • Page 11: System Options

    Commander Connect Owners Manual System options The following table details the various system options available. Option Capacity Notes Analogue Lines 16 Lines total ISDN Basic Rate Accesses (2 ISDN Lines per Access) ISDN S-bus interfaces 8 ISDN Basic Rate interfaces total...

  • Page 12: Using This Handbook

    To control which numbers system users may dial, refer to ‘Class of Service’ on page 60. Your Commander Connect may be equipped with a Voice Module, in which case a number of powerful Voice Services are available. These services include Courtesy Service, Voicemail boxes, Answering Machine and an Auto-attendant Service.

  • Page 13: Introducing The Keystations

    Commander Connect Owners Manual Introducing the Keystations There are two Keystations the Executive Keystation and Standard Keystation. Both of the Keystations are highly featured display telephones for use with your Commander Connect system. Both feature a 4-line 'Display' that contains prompts and menus with selectable options. This unique menu-driven interface makes the system simple to use, and no codes are needed to program and activate features.

  • Page 14: Executive Keystation With Console

    Commander Connect Owners Manual 4 Function Keys: Executive Keystation with Console Program Message Mute Key Hands Free Volume Keys Directory Key/Light Network Handpiece Message Waiting/Ringing Indicator Data Socket and Headset Socket (underneath) DSS Console Display Keys Programmable Keys Programmable Numeric...

  • Page 15: To Adjust How Your Keystation Is Mounted

    Commander Connect Owners Manual To adjust how your Keystation is mounted The desk plinth allows you to mount the Keystation at two angles • To remove the plinth press clip down and remove • The Keystation can now be adjusted to the 35 or 20 degree positions •...

  • Page 16: Using The Keystation 'Display

    Commander Connect Owners Manual Using the Keystation 'Display' The Keystation 'Display' presents various prompts and information, and provides selectable options to the Station user. Prompts and information Prompts tell you what action to take, or warn of an incorrect action. For example, an •...

  • Page 17: Using The 'Display' Keys To Select Menu Options

    Commander Connect Owners Manual Using the 'Display' Keys to select menu options The six 'Display' Keys, located on each side of the 'Display', are pressed to select the menu option shown alongside on the 'Display'. This will either activate a feature, cause another menu to be displayed, or select items from a list.

  • Page 18: Using The Programmable Keys / Line Keys

    Commander Connect Owners Manual Using the Programmable Keys / Line Keys There are eight Programmable Keys on the Standard Keystation, 16 on the Executive Keystation and 32 on the Console. The keys on the Keystations are pre-programmed as Line Keys. Each Line Key is associated with a ‘Line’, the first key with Line 1 etc., (provided the system has lines equipped).

  • Page 19: Using The Function Keys

    Commander Connect Owners Manual Using the Function Keys There are four Function Keys located directly above the Keystation ''Display''. Particular features are grouped under these keys, as follows: PROGRAM: This key accesses the options available to customise your Keystation settings. It also accesses system programming from the Programming Station only.

  • Page 20: Getting Started - Basic Call Features

    Commander Connect Owners Manual Getting started – basic call features Making and answering calls To make an external call Lift the Handset and select a free Line in one of the following ways: • Press the Line Key 1 for Line 1, Line Key 2 for Line 2, and so on. (This is applicable •...

  • Page 21: To Make A Speed Dial Call

    Commander Connect Owners Manual To make a Speed Dial call You have access to a Personal Speed Dial list of up to 30 numbers, and a System Speed Dial List of up to five hundred numbers. Refer to page 28 for how to add numbers to your Personal Speed Dial list and page 28 to add numbers to the System Speed Dial list.

  • Page 22: To Transfer A Call To An External Number

    Commander Connect Owners Manual From a standard telephone, press the Recall (R) key on the telephone and dial the Station number. To transfer the call, replace the Handset. To transfer a call to an external number While on the call, press the Scroll Down Key () until ‘External transfer’ is displayed •...

  • Page 23: Diverting Calls

    Commander Connect Owners Manual Diverting calls To divert all calls from your Station Before you leave your Station, you can divert all your calls to ring at another Station. Alternatively, you can divert all external calls presented to your Station to an external number.

  • Page 24: To Divert Calls When Your Station Is Busy

    Commander Connect Owners Manual To divert calls when your Station is busy The ‘Divert On Busy’ feature allows you to divert all your calls to ring at another Station if your Station is busy (engaged). Alternatively, you can divert all external calls to an external number if your Station is busy.

  • Page 25: To Cancel A Divert On No Answer Diversion

    Commander Connect Owners Manual Note: If ‘Divert On No Answer’ is enabled on a Station to divert to an external number, external incoming calls will divert, but internal calls will not. Note: Diverting an external call to an external number ties up two exchange lines. Such calls are called trunk-to-trunk calls.

  • Page 26: Holding Conference Calls

    Commander Connect Owners Manual Holding conference calls This feature allows you to hold a three-way conversation between three Stations, or between two Stations and an Exchange Line, or between two exchange Lines and a Station. To hold an Internal Conference When on a call, press the Scroll Down Key () until ‘Internal Conference’...

  • Page 27: Using A Standard Telephone

    710. Station Note: If you are using an analogue/SLT phone on a Commander Connect, you can choose a specific outgoing line by dialling ‘#5xx’ where ‘xx’ is the line number you wish to use. i.e. #501 is Line 1 , #502 is Line 2 etc.

  • Page 28: Making And Answering Calls

    Commander Connect Owners Manual Making and answering calls To make an external call Lift the Handset, or use a Hands-free Key, if available on your telephone • Obtain a free Line in one of the following ways: • Dial 0, (to select a Line from Outgoing Group 1) •...

  • Page 29: Programming And Dialling Speed Dial Numbers

    Commander Connect Owners Manual Programming and dialling speed dial numbers If you have a standard telephone, you can program up to thirty Personal Speed Dial numbers. To program a Personal Speed Dial number Lift the Handset, or press the Hands-free Key , if available •...

  • Page 30: Additional Call Features

    Commander Connect Owners Manual Additional call features Redial Use the Redial feature to redial the external number you most recently dialled. A Line is selected automatically. To redial the last external number dialled From the Idle Menu, select ‘Redial last number’.

  • Page 31: To Have A Busy Station Call You Back When It Becomes Free

    Commander Connect Owners Manual To have a busy Station call you back when it becomes free When you have called a busy Station, select ‘Ring Back’ on the 'Display'. • When the becomes free, your will ring and your 'Display' will show ‘Ring...

  • Page 32: Multiple Call Park

    712 followed by the position (1 – 5) to retrieve it. Operator Services You can choose to use an operator with the Commander Connect telephone system. For example, the operator can transfer internal and external callers to internal Stations. To call the operator Dial the code (9) to ring group 11.

  • Page 33: To Add Or Delete A System Speed Dial Number

    Commander Connect Owners Manual To add or delete a System Speed Dial number Select the directory key • Press the Scroll Down Key () until ‘System Entries’ is displayed • Select ‘System Entries’ • You are prompted for a password. Enter the system-programming password •...

  • Page 34: To Cancel A 'Display' Message

    Calling Line Identity (CLI) services are ISDN services available on ISDN lines. If you subscribe to this service, your network sends the telephone number of callers to the Commander Connect (provided the caller has not elected to restrict the network from presenting their number). This number, (or name, if a name has been associated with the number), is displayed on the ringing Keystations.

  • Page 35: How A Caller Number Is Displayed At Your Station

    Commander Connect Owners Manual How a caller number is displayed at your Station The caller’s number will appear on the 'Display' of all Keystations Programmed to ring • for incoming calls If a name is associated with the number in either the system speed dial store or the •...

  • Page 36: To Associate A Caller Number With A Name, And Route Its Calls To A Station

    Commander Connect Owners Manual To associate a caller number with a name, and route its calls to a Station Up to a hundred names, each a maximum of ten characters, (including spaces), may be associated with caller telephone numbers. When a number with an associated name is received, the name rather than the number is displayed.

  • Page 37: To Programme The Cli Store To Store All Calls Or Unanswered Calls Only

    Press the Hands-free Key to finish programming. Paging You can connect a Public Address amplifier to any Station on your Commander Connect. Users can then make announcements over the PA. A PA Answer feature allows a user to respond directly to the paging Station without having to know the Station number.

  • Page 38: To Program A Station For Use With A Public Address Amplifier

    To make an announcement over a Public Address system If there is a Public Address (PA) system connected to your Commander Connect any Station can make an announcement over the PA system. From the Idle Menu, press the Scroll Down Key () until ‘Paging’ is displayed •...

  • Page 39: To Make An Announcement Over The Speakers Of All Keystations And The Pa

    Commander Connect Owners Manual To make an announcement over the speakers of all Keystations and the The 'Page All' feature allows any Station to make an announcement over the speakers of all Keystations and the PA amplifier. Only Keystations that are page-protected will not be paged.

  • Page 40: Manager / Secretary

    Commander Connect Owners Manual Manager / Secretary The Manager/Secretary feature is a set of programming options used to maximise the efficiency with which two people work together. It is typically used for a manager/secretary partnership. To activate the Manager/Secretary feature it is necessary to first combine the Manager and Secretary Stations.

  • Page 41: To Dedicate An Exchange Line To A Manager's Station

    Commander Connect Owners Manual To dedicate an exchange Line to a Manager’s Station From the Programming Station, press the PROGRAM Key • Select ‘System programming’ • Enter the System Programming Password and select ‘Lines’ • Select ‘Outgoing restriction’ • Select the Line to be dedicated to the Station •...

  • Page 42: To Divert Calls To A Secretary

    Commander Connect Owners Manual To divert calls to a Secretary When this feature is set, all calls to the Manager’s Station will be diverted to the Secretary’s Station. From the Manager's Station, press the PROGRAM Key • Press the Scroll Down Key () until ‘Key Programming’ is displayed •...

  • Page 43: Least Cost Routing Activated Automatically At Set Times

    Sending a Forward Recall while on a call A Forward Recall signal may be required if you are using certain network services on standard Analogue exchange Lines, or if your Commander Connect is connected to another telephone system (PABX) via one of the Line interfaces.

  • Page 44: Account Codes

    Commander Connect Owners Manual Account Codes A programming option can be set which allows codes of four digits to be associated with external calls, both incoming and outgoing, and these codes are presented on the Call Logging output. Two options are available. The first is that the entry of account codes is 'Optional' and the user can choose to enter the code or not.

  • Page 45: Entering Account Codes - Forced Mode

    Commander Connect Owners Manual Entering Account Codes - Forced mode In this mode the Station must enter the Account code before making an external call When Account Codes is programmed the Keystations idle menu has the Prompt 'Enter Account code' displayed.

  • Page 46: Pabx Mode

    Commander Connect Owners Manual PABX Mode The Commander Connect can be set, through system programming, to operate in either PABX or Key System Mode of Operation. The switch works in Key System Mode by default. When PABX Mode of Operation is selected a number of changes are made to the operation of the system.

  • Page 47: Button Hopping

    Commander Connect Owners Manual Button Hopping This feature allows the system user to choose if an answered call is automatically put on hold or disconnected when another line key is pressed. To choose which option From the Programming Station, press the PROGRAM Key •...

  • Page 48: To Turn On Headset Mode

    Commander Connect Owners Manual To turn on Headset Mode Turn Headset mode on and off via the PROGRAM Key From your Keystation, press the PROGRAM Key Press the Scroll Down Key () until ‘Headset Mode’ is displayed • Select ‘Headset mode’...

  • Page 49: Background Music

    Commander Connect Owners Manual Background music This feature allows a Station to have music played over the speaker of a Keystation while the Station is idle. This background music is supplied only if there is an external music source connected to the system via the Options module or a music on hold station interface. This background music is disconnected as soon as the user goes off hook or a call is presented to the Station.

  • Page 50: Station Lock

    Commander Connect Owners Manual Station Lock This feature allows you to lock your Station to prevent unauthorised users from making external calls. You use a Lock Password to lock, unlock, or to make calls from a locked Station. The default Lock Password for all Stations is 123, but each Station may change its password. Station Lock Passwords can be examined from the Programming Station.

  • Page 51: To Examine Station Lock Passwords

    Commander Connect Owners Manual To examine Station Lock Passwords From the Programming Station, press the PROGRAM Key • Press the Scroll Down Key () until ‘System programming’ is displayed • Select ‘System programming’ • Enter the System Programming Password and select ‘Stations’...

  • Page 52: Reminder Call

    Commander Connect Owners Manual Reminder Call This feature enables you to set your Station to ring at a given time. To set your Station to give you a Reminder Call at a given time From the Idle Menu, press the Scroll Down Key () until ‘Reminder Call’ is displayed •...

  • Page 53: Incoming Call Handling

    Incoming Call Handling General Calls can be presented to the Commander Connect on Analogue lines and ISDN lines. Calls can be programmed to ring Individual Stations, a Ring Group, a Hunt Group, Auto- Attendant, Courtesy Service or a Voicemail Box / Answering Machine.

  • Page 54: Incoming Calls To A Hunt Group

    Commander Connect Owners Manual Incoming Calls to a Hunt Group When an Incoming call is presented to a Hunt group the following rules apply. The call rings an idle Station in the Group depending on the Hunt option selected i.e. 'Linear', 'Circular' or 'Longest Idle'.

  • Page 55: Logging In And Out Of Hunt Groups

    The default is that all lines and Accesses ring Group 1 in both Day and Night Modes. Fax Line / Station If your Commander Connect is equipped with standard Analogue lines, and you wish to use a fax machine, it is recommended that one of the Analogue lines is allocated as a fax line with the number publicised accordingly.

  • Page 56: Restricting Outgoing Calls

    Commander Connect Owners Manual Restricting outgoing calls This feature lets you decide which lines each Station can access for outgoing calls. By default, all Stations have access to all lines. To restrict a Station from accessing a particular exchange Line From the Programming Station, press the PROGRAM Key •...

  • Page 57: Outgoing Line Priority

    To program Outgoing Line Priority If the Commander Connect is equipped with a mixture of both ISDN and PSTN lines then the option is given to set a priority on which type of line will be selected for outgoing calls if the line access code (0, 760 - 769) is dialled.

  • Page 58: Day Service / Night Service

    Commander Connect Owners Manual Day Service / Night Service The ‘Day Service’ / ‘Night Service’ feature allows you to change the Stations which ring on incoming calls, change the Class of Service at each Station, and change the voice greeting heard by callers (if you have Voicemail installed).

  • Page 59: To Have Night Service Remain On Over Weekends

    Commander Connect Owners Manual To have Night Service remain on over weekends The Weekend Service feature ensures that if ‘Night Service’ is invoked on a Friday evening, the switch remains in ‘Night Service’ until Monday morning. From the Programming Station, press the PROGRAM Key •...

  • Page 60: To Supply Music, Tone Or Silence To Callers On Hold

    Commander Connect Owners Manual To supply music, tone or silence to callers on hold From the Programming Station, press the PROGRAM Key • Press the Scroll Down Key () until ‘System programming’ is displayed • Select ‘System programming’ • Enter the System Programming Password and select ‘System’...

  • Page 61: Assigning Station Names

    Commander Connect Owners Manual Assigning Station names You may assign names to Stations. When a Station receives an internal call, its 'Display' will show the calling Station name in the place of the calling Station number. To assign a name to a Station From the Programming Station, press the PROGRAM Key •...

  • Page 62: To Set Up Class Of Service Access Tables

    Commander Connect Owners Manual To set up Class of Service access tables From the Programming Station, press the PROGRAM Key • Press the Scroll Down Key () until ‘System programming’ is displayed • Select ‘System programming’ • Enter the System Programming Password and select ‘System’...

  • Page 63: To Allow Stations Use System Speed Dials Overriding Call Restrictions

    Commander Connect Owners Manual To allow Stations use System Speed Dials overriding call restrictions You may wish to allow Stations to dial numbers entered in the System Speed Dial list, which they are restricted from dialling directly. For example, these could be numbers that Stations in Classes 2, 3 or 4 cannot dial directly.

  • Page 64: Power Failure Options

    Your Commander Connect can be equipped with an optional Battery Backup Unit (BBU). When equipped, full operation of the Commander Connect is provided for at least one hour in the event of a power failure. If your system is equipped with ISDN access, it is recommended that this BBU be installed as calls can be received and made on the ISDN lines if power fails.

  • Page 65: Using Voicemail And Other Voice Services

    Commander Connect Owners Manual Using Voicemail and other voice services A Courtesy Service greeting is available as standard on your Commander Connect. If your system is equipped with a Voice Module, a number of other voice services are available. These services are Voicemail boxes, System Answering Machine, Auto-attendant and customisation of the Courtesy Service greeting.

  • Page 66: To Change The Ringing Time Before Calls Receive The Courtesy Greeting

    Commander Connect Owners Manual To change the ringing time before calls receive the Courtesy greeting You can change the time that a call will ring before being automatically answered by the Courtesy Service, as follows: From the Programming Station, press the PROGRAM Key •...

  • Page 67: Voicemail

    Commander Connect Owners Manual Voicemail Voicemail services are available only on those systems equipped with the Optional Voicemail Module. Note: There are a number of different voice modules available, which contain different features. For more information please call Commander on 132777.

  • Page 68: Information Only Voice Boxes

    Commander Connect Owners Manual Information Only voice boxes This feature allows any voice boxes in the system to be programmed as information only voice boxes, boxes that do not give the caller the option to leave a message. The feature is designed to be primarily activated on Phantom Mailboxes as these are not associated with an station.

  • Page 69: To Access Your Voicemail Box

    Commander Connect Owners Manual To access your Voicemail box Press the MESSAGE Key • Select ‘Voice messaging’ • Enter your Station number, (which is your Voicemail box number) • Enter your Voicemail Password, (1111 by default), followed by # •...

  • Page 70: To Automatically Call The Sender Of A Message

    Commander Connect Owners Manual To automatically call the sender of a message The ‘Return call’ feature allows a user to initiate a call to the sender of a message in their voice box. When you have listened to the Voicemail message, Press the Scroll Down Key () until ‘Return Call’...

  • Page 71: To Select The Primary Or Alternate Greeting

    Commander Connect Owners Manual To Select the Primary or Alternate Greeting The greeting that is replayed to callers to any voice mailbox can be the primary or alternate greeting. The default is that the primary greeting is played. At your Station, press the MESSAGE key.

  • Page 72: To Retrieve Your Voicemail Box Messages Remotely

    Commander Connect Owners Manual To retrieve your Voicemail box messages remotely In order to access your Voicemail box remotely you must have your calls diverted to your Voicemail box, and have either a Line programmed to ring directly at your Station, or have a Line programmed with the Auto-attendant service (See page 79).

  • Page 73: Dialling # When Listening To A Information-Only Voice Mailbox

    Commander Connect Owners Manual Dialling # when Listening to a Information-Only Voice Mailbox The call is presented to the destination set in the Incoming Ringing programming for the line. Remote Notification of Voice Messages When a user turns remote notification on, a call will be made to the personal number programmed by the user to notify them that they have received a new voice mail message.

  • Page 74: Turning Remote Notification On And Off

    Commander Connect Owners Manual Turning Remote Notification on and off Press the MESSAGE key. • Select “Voice Messaging”. • Enter your Station number (which is your voice mailbox number). • Enter your voice mail password (1111 by default) followed by #.

  • Page 75: Selecting The Line Group That The Remote Notification Calls Are To Use

    Commander Connect Owners Manual Selecting the Line Group that the Remote Notification calls are to use The outgoing line group to be used for remote notification calls can be changed. From the Programming station, press the PROGRAM key. • Press the Scroll Down key () until “System Programming” is displayed.

  • Page 76: To Monitor/Pick-Up Callers As They Speak To Your Voicemail Box

    Commander Connect Owners Manual To monitor/pick-up callers as they speak to your Voicemail box You can operate your Voicemail in Voicemail Monitor Mode. In this mode, when calls are diverted to your Voicemail box and your Station is free, the call is relayed over the speaker of your Keystation.

  • Page 77: Group Mail Boxes

    Commander Connect Owners Manual Group mail boxes If Group Divert is activated to voice mail messages for the group will be recorded in the group voice box. "New group message" will be displayed on the display of all Keystations in the Group.

  • Page 78: Answering Machine

    Commander Connect Owners Manual When playback of messages has commenced Dial # Playback is paused • Dial 2 Save this message and move to the next message • Dial 3 Erase this message and move to the next message •...

  • Page 79: To Program Lines To Be Answered By The Answering Machine

    Commander Connect Owners Manual To Program Lines to be answered by the Answering Machine From the Programming Station, press the PROGRAM Key • Press the Scroll Down Key () until ‘System programming’ is displayed • Select ‘System programming’ • Enter the System Programming Password •...

  • Page 80: To Retrieve Answering Machine Messages Remotely

    Commander Connect Owners Manual To retrieve Answering Machine messages remotely Dial in on an Auto-attendant Line. (See below for information on the Auto-attendant feature) When you receive the Auto-attendant greeting, dial 711, followed by Station number 9, the Voicemail Answering Machine Password and #.

  • Page 81: To Have An Auto-Attendant Answer Calls And Allow Station Access

    Commander Connect Owners Manual To have an Auto-attendant answer calls and allow Station access From the Programming Station, press the PROGRAM Key • Press the Scroll Down Key () until ‘System programming’ is displayed • Select ‘System programming’ • Enter the System Programming Password •...

  • Page 82: Recording A Temporary Auto-Attendant Greeting

    Commander Connect Owners Manual Recording a Temporary Auto-Attendant Greeting A temporary auto-attendant greeting can be recorded and activated remotely. This is intended to allow users to temporarily change the greeting used for auto attendant day and night and courtesy service day and night.

  • Page 83: Multiple Levels Of Auto-Attendant

    Commander Connect Owners Manual Multiple levels of Auto-attendant A second level of Auto-attendant is available on the Connect. When a call is answered by Auto-Attendant, the caller can be prompted to dial a single digit, this digit will route the call to a personalised AA greeting determined by digit dialled. From here the caller can dial another single digit which can be routed to a station, group or phantom mailbox.

  • Page 84: Dialling Single Digit At 2

    Commander Connect Owners Manual Dialling Single Digit at 2 layer of Auto-attendant The following are the dial through options available when a caller is listening to a greeting in 2nd level of Auto-attendant. Digit Action Comment 1 +Pause for >2 seconds...

  • Page 85: Mapping Of Voice Prompt

    Commander Connect Owners Manual Mapping of Voice Prompt. A new menu option called “Auto-attendant Mapping” is added to Line Programming. Under “Lines” Scroll down to “Auto-Attendant Mapping “ • From the Programming Station, press the PROGRAM Key • Press the Scroll Down Key () until ‘System programming’ is displayed •...

  • Page 86: Directory Services

    Commander Connect Owners Manual Directory Services There are two types of Directory Service provided that prompt callers to the Auto attendant with a list of names and station numbers. The first is the “Simple Directory Service” and the other the “Dial-by-name service”. Only one of the services can be activated on the system.
  • Page 87 Commander Connect Owners Manual If no name is programmed the following message is played: “Station XX (thirty six as an example). If this is correct press #. For the previous name in the directory press 1, to hear the next directory name press 2, to spell a new name press 3, to exit the directory press star”.

  • Page 88: Dial-By-Name Programming

    Commander Connect Owners Manual Dial-by-name Programming There are three elements to programming the new Dial-by-name service. Turn the service on. • Program the list of names in the Directory Table. • Users should record their name in their voice mailboxes.

  • Page 89: Programming Additional System Options

    Programming additional system options Using a Door Station You can equip your Commander Connect with a Door Station. The Door Station has a button which, when pressed, rings at programmed Stations, and has a microphone/speaker for communication. With a Door Station fitted in your reception area, anyone visiting your premises can call when they arrive and you can speak to them before you let them in.

  • Page 90: Answering A Door Station Call

    Commander Connect Owners Manual Answering a Door Station call You can answer a Door Station call if your Station is programmed to ring when someone calls at the Door Station. To answer a 'Door Station' call, lift the Handset and speak. There is no code to dial.

  • Page 91: To Program How Long The Door Station Ring The Stations

    Commander Connect Owners Manual To program how long the Door station ring the stations You can program how long the door stations ring the stations From the Programming Station, press the PROGRAM Key • Press the Scroll Down Key () until ‘System programming’ is displayed •...

  • Page 92: Call Logging

    Commander Connect Owners Manual Call Logging Your Commander Connect system can be connected to a printer or PC, which will maintain a record of incoming and outgoing calls made on the system. Details are printed as the calls are completed.

  • Page 93: To Enable/Disable Call Logging

    Commander Connect Owners Manual To enable/disable Call Logging Call Logging is disabled by default on power up. From the Programming Station, press the PROGRAM Key • Press the Scroll Down Key () until ‘System programming’ is displayed • Select ‘System programming’...

  • Page 94: Portable Pin

    Commander Connect Owners Manual Portable PIN Any user, allocated a PIN number, can make a call from any station using the PIN. The Class of Service associated with the PIN applies to the call. The call logging output for the call shows the actual station the call was made from and the PIN Identifier, so the call can be traced to the user who actually made the call.

  • Page 95: Making Calls Using A Pin From A Keystation

    Commander Connect Owners Manual Making calls using a PIN from a keystation When the Portable PIN facility is activated the option 'Portable PIN' is added to the idle display of all Keystations. Select the 'Portable PIN' option or dial 799.

  • Page 96: Call Logging With Portable Pin Enabled

    Commander Connect Owners Manual Call Logging with Portable PIN enabled When the Portable PIN option is not activated the current Call logging output is retained (see section Call Logging). When Portable Pin is set on the Call Logging output is modified. A column is added which shows the Index number of the PIN used to make a call.

  • Page 97: Operation With A Parent Pabx

    Commander Connect Owners Manual Operation with a parent PABX You can connect the Commander Connect to a parent PABX via its Line interfaces. You can program any of the eleven Outgoing Groups to work with a parent PABX. When programming the Outgoing Groups as PABX groups, PABX access digits and the number of digits in a PABX Station number are entered.

  • Page 98: Miscellaneous System Configuration Options

    Commander Connect Owners Manual Miscellaneous system configuration options To change the Programming Station System programming can only be carried out at one Keystation, that is, the Keystation connected to the Programming Station. By default, Station 20 is the Programming Station. The Programming Station can be changed to any other Station if required, except for the PA station.

  • Page 99: To Configure Disconnected Stations

    Commander Connect Owners Manual To configure disconnected Stations The system assumes that all available Station interfaces have devices connected to them. If a Station interface does not have a device connected, ensure correct system operation by disconnecting the Station interface in system programming, as follows From the Programming Station, press the PROGRAM Key •...

  • Page 100: To Configure Line Key Lights

    Commander Connect Owners Manual To configure Line Key Lights When a call is placed on System Hold, you can decide if the associated Line Key Light is to flash or remain steady on all other Keystations. The default setting is that the light flashes.

  • Page 101: To Move A Faulty Station

    Commander Connect Owners Manual To move a faulty Station If a Station interface becomes faulty, you can swap its Station programming to a different Station. Calls for the faulty Station will be routed to the new Station. From the Programming Station, press the PROGRAM Key •...

  • Page 102: Flexible Numbering

    Commander Connect Owners Manual Flexible numbering The Station numbers, Line access digits, and first digit of the feature codes can be changed. This allows systems with DDI Numbers to have their Station number reflect the DDI number. When the Station numbers are changed they can only be of 3 or 4 digits.
  • Page 103 Commander Connect Owners Manual General rules: If you select Confirm without making an entry, the top line of the display changes to _ _ _ _ _ to allow the entry to be made. If you make an invalid entry Invalid shows on the top line of the display.

  • Page 104: To Program Paired Stations On Your System

    Commander Connect Owners Manual To program Paired Stations on your system A paired station is an option that allows a user to swap their original (master) station with a specified (alternate) station. This allows all of the programmed features and station number of the master to be transferred to the alternate.

  • Page 105: To Program Loop Calling On Analogue System Lines

    Loop Calling. Programming Reversal on Idle On standard Analogue lines on the Commander Connect the Reversal on Idle option is programmed. The system can then detect when callers go on hook and automatically clear down lines.

  • Page 106: Programming Cnd Detection

    Commander Connect Owners Manual Programming CND Detection On standard Analogue lines on the Commander Connect the 'CND Detection' option is programmed. The system can then detect when CND information is being sent from the network and display the number. From the Programming Station, press the PROGRAM Key •...

  • Page 107: Programming Dialtone Detection

    Commander Connect Owners Manual Programming Dialtone Detection This feature is provided as a programmable option under PSTN programming and is enabled to prevent the system from dropping the line when dial tone has not been detected. When enabled dial tone is not detected and the line is released if no digit is dialled until the expiration of the "Dialling time-out timer"...

  • Page 108: Naming Analogue Lines

    Commander Connect Owners Manual Naming Analogue lines This feature allows a PSTN line to present a name of the line to a station. The name will be presented in a similar format to the Tele-secretary feature in ISDN. So when a call is presented to a station on that line the topline of the display will read "Call for XXX", where XXX is the name...

  • Page 109: To Set System Timers

    Commander Connect Owners Manual To set system timers You can set various timers from the Programming Station to suit your requirements. From the Programming Station, press the PROGRAM Key • Press the Scroll Down Key () until ‘System programming’ is displayed •...

  • Page 110: To Reset Your System

    Commander Connect Owners Manual Call Park This is the time that elapses before a call placed on ‘Call Park’ rings back the parked call Station Ringback time duration This is the time a Station will ring when Ringback has been invoked.

  • Page 111: Setting Up And Using Isdn

    Commander Connect Owners Manual Setting up and using ISDN If your Commander Connect is equipped with ISDN access, there are a number of additional features available. Multiple Subscriber Numbering (MSN) / Direct Dialling In (DDI) Your ISDN Network Provider can allocate more than one number to each of your ISDN Accesses.

  • Page 112: To Program Ddi Numbers With Names And Have Them Ring Stations

    Commander Connect Owners Manual To Program DDI numbers with names and have them ring Stations If your switch is equipped with P-P Accesses then you can program DDI numbers. From the Programming Station, press the PROGRAM Key • Press the Scroll Down Key () until ‘System programming’ is displayed •...

  • Page 113: Assign A Specific Phone Number To A Station

    The Calling Line Identity Presentation (CLIP) service provides that, when you receive an incoming call on your ISDN lines, the caller’s number is presented to the Commander Connect. This number, (or name, if a name has been associated with the number in the system speed dial), is displayed on all Keystations programmed to ring.

  • Page 114: To Prevent Your Number Being Sent On An Individual Call

    Commander Connect Owners Manual To prevent your number being sent on an individual call MSN/DDI numbers are also sent to the network as the Calling Line Identity for presentation to the called party. You can prevent your number being presented to the called party as follows: Press the ISDN Key •...

  • Page 115: Tele-Secretary

    Commander Connect Owners Manual Tele-secretary The Tele-secretary feature allows you to use the names you have associated with the MSN/DDI numbers of your ISDN lines. Ringing Stations display ‘Call for XYZ’, where XYZ is the name associated with the MSN/DDI number being called. When the call is answered and transferred the Station will see the CLI number, (or name if programmed), as normal.

  • Page 116: Malicious Call Trace (Mct)

    Commander Connect Owners Manual Malicious Call Trace (MCT) Malicious Call Trace (MCT) is an ISDN service that may be obtainable from your ISDN Network Provider. If you subscribe to this service, you can request your provider to store the telephone number of a caller incoming on an ISDN Line.

  • Page 117: Network Divert

    ISDN Line. Note: that Network Divert differs from the divert options described on page 22. With network divert, the call never rings in to your Commander Connect. Rather, it is diverted by the network to the number you specify.

  • Page 118: Configuring Isdn On Your System

    Commander Connect Owners Manual Configuring ISDN on your system ISDN programming options, set by your Commander technician during installation, are available to configure ISDN on your system. It is recommended that you do not change the existing settings. To access ISDN configuration options From the Programming Station, press the PROGRAM Key •...

  • Page 119: To Configure Accept On Busy

    Line Programming. Set up external call diversions in the normal manner. See section on Page 22. When an external call is received for the Station the Commander Connect sends a message to the Network to deflect the call.

  • Page 120: Setting Up And Using Pri (Isdn 30)

    Commander Connect Owners Manual Setting up and using PRI (ISDN 30) When the system is equipped with a PRI interface module it provides additional line capacity to the user. A PRI module provides up to 30 ISDN channels to be used by the system, the programming and set up options available on the PRI is described below.

  • Page 121: Incoming Ringing / Auto Attendant / Courtesy Service

    Commander Connect Owners Manual Incoming Ringing / Auto Attendant / Courtesy Service If a PRI Access and no backup lines are installed then the Incoming Ringing is programmed as follows: From the Programming Station, press the PROGRAM key. • Press the Scroll Down key () until “System Programming” is displayed.

  • Page 122: Outgoing Restriction

    Commander Connect Owners Manual Outgoing Restriction Switch equipped with a PRI Access If the switch is programmed with a PRI Access only this option is not presented on the Line programming Menu. If the switch is equipped with Lines as backup 'Outgoing restriction' is programmed as follows: From the Programming Station, press the PROGRAM key.

  • Page 123: Outgoing Groups

    Commander Connect Owners Manual Outgoing Groups Outgoing Groups when PRI is programmed In this case the B channels can not be separated and therefore the PRI Access is presented as an individual option and 'Outgoing Groups' are programmed as follows: From the Programming Station, press the PROGRAM key.

  • Page 124: Answering Machine Mailbox Programming

    Commander Connect Owners Manual Answering Machine Mailbox programming Answering Machine Mailbox Programming when a PRI is Programmed System voice mailbox is programmed as follows: From the programming Station, press the PROGRAM key. • Press the Scroll Down key () until “System Programming” is displayed.

  • Page 125: Programming Reference

    Commander Connect Owners Manual Programming Reference Individual Station programming options All Stations have access to a set of options that can be programmed to suit the individual user’s requirements. You access these programming options via the PROGRAM Key on the Keystation.

  • Page 126: Accessing System Programming Options

    Commander Connect Owners Manual Accessing system programming options System programming options can also be programmed via a Keystation. However, the Keystation must be connected to the Station that is programmed to be the Programming Station. By default, the Programming Station is Station 20.

  • Page 127: System Settings Options

    Commander Connect Owners Manual System settings options If ‘System’ is selected the following screens appear: Select option Select option - Time and date - Night service - Change password - Music on hold - Programming position - Line key light...
  • Page 128 Commander Connect Owners Manual The following table lists the available ‘System’ options, with their defaults, if applicable. Feature Default Notes Time and date XX:XX xx-xx-xx See page 58 Change password 1111 See page 97 Programming position Station 20 See page 97...
  • Page 129 Commander Connect Owners Manual Class codes Not programmed See page 60 Table 2 • Table 3 • Allowed Table • Restricted Table • Reset options Not applicable See page 109 Reset to default! • Reset! • Clear VM messages •...
  • Page 130 Commander Connect Owners Manual Stations settings options If ‘Stations’ is selected the following screens appear: Select option Select option - Name programming - Page protection - Restriction classes - Open door restriction - Tone protect - 3.1kHz stations Select option...
  • Page 131 Commander Connect Owners Manual The following table lists the available ‘Stations’ options, with their defaults, if applicable. Feature Default Name programming None Programmed See page 60 Restriction classes All Stations in Class 1. See page 60 Day class of service •...
  • Page 132 Commander Connect Owners Manual Lines settings options If ‘Lines’ is selected the following screens appear: Select option Select option - Equipped Lines - Outgoing Restriction - Group programming - Incoming calls only - Incoming ringing - Outgoing Groups Select option...
  • Page 133 Commander Connect Owners Manual The following table lists the available ‘Lines’ options, with their defaults, if applicable. Feature Default Notes Equipped Lines All Lines equipped See Page 97 Group Programming All Groups with station 20 only See Page 53 Ring Group by default •...
  • Page 134 Commander Connect Owners Manual Index of Terms 3.1 kHz, 110 Busy, 22 Advice of Charge, 112 Follow Me, 21 Answering a call, 19, 24, 26 No Answer, 22 Answering Machine, 75 Do Not Disturb, 47 AOC, 112 Door Intercom, 86...
  • Page 135 Commander Connect Owners Manual Programming Extension, 95 Public Address, 36 Quick spell, 83 Record a Call, 73 Recording calls, 73 Redial, 28 Reminder Call, 49 Remote Notification, 70 Remote Notification - Personal Number, Reset Extension, 49 System, 106 Reversal-on-Idle, 102, 103...
  • Page 136 Commander Connect Owners Manual...
  • Page 137 Commander Connect Owners Manual Commander Connect Owner Manual Version 3, Release 1, January 2006 ® Commander is the registered trademark of Commander Australia Limited ACN 082 384 343 LAKE Communications Part No. 5856.09500 Commander S/I 760/71 This manual is not to form part of any order or contract. The telecommunications services described in this publication are subject to availability and may be modified from time to time.
  • Page 138 Contact Commander for more information 132 777 www.commander.com Commander Connect Owner Manual Release 4, July 2007 This manual is not to form part of any order or contract. The telecommunications services described in this publication are subject to availability and may be modified from time to time.

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