Troubleshooting - Samsung HXMU016DA User Manual

Troubleshooting

Check the USB cable connection.
Check the LED light on the HDD.
Check the power supply to S2 Portable External Hard Disk Drive.
Ticking noise is an indication of insufficient power.
If the drive is not being recognized, try plugging it into a different USB port.
FAQ
Q1. File transfer takes too long.
A1.
You will experience slow file transfer speeds if your computer does not support
USB 2.0 or if you do not connect S2 Portable External Hard Disk Drive to a USB 2.0 port.
Try connecting S2 Portable External Hard Disk Drive to a different port or, if your computer
does not support USB 2.0, purchase a separate USB 2.0 port.
Q2. The actual storage capacity of S2 Portable External Hard Disk Drive is different than
the capacity shown on the packaging.
A2.
Type of file system used for the drive, partitioning arrangement, type of operating system, and various other factors can
affect the actual storage capacity displayed by your computer. (1MB=1,000,000bytes and 1GB=1,000,000,000bytes.)
Q3. I connected my S2 Portable External Hard Disk Drive, and the computer seems to
recognize it, but the drive won't show up under Windows Explorer.
A3.
S2 Portable External Hard Disk Drive is by default formatted to FAT32 and will work normally when you
connect it to your computer. However, if the partition has been erased or the file system has been changed to
a one that's not recognized by Windows, the drive will not appear under Windows Explorer.
Try formatting the drive to FAT32 or NTFS.
(Caution: Formatting will erase all data stored in the drive.)
Q4. I am using Windows XP and cannot format the drive to FAT32.
A4.
Windows operating systems that followed Windows NT have limited FAT32 formatting to 32GB.
Therefore, if you wish to format your S2 Portable External Hard Disk Drive to FAT32, you will need to
download a format utility from our website.
(Caution: Formatting will erase all data stored in the drive. We recommend that you back up your data before proceeding.)
Q5. My computer will not boot up properly.
A5.
If you boot up your system with S2 Portable External Hard Disk Drive connected to the computer,
it's possible that your system's BIOS is attempting to boot from the external HDD.
Change the BIOS booting sequence or disconnect the external HDD from the system and then try booting again.
Q6. I formatted my S2 Portable External Hard Disk Drive and lost all the bundle software.
A6
. Bundle applications that came with your S2 Portable External Hard Disk Drive are available for
download at Samsung Electronics' customer support website.
Q7. I am using a Mac, and I can't copy files.
A7.
This could be a file system compatibility issue. By default, S2 Portable External Hard Disk Drive is
formatted to FAT32 for cross platform compatibility. If the drive has been formatted to NTFS,
data stored in the drive can only be read by Mac systems.
S2 Portable External Hard Drive
User's Manual
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