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Yeaster MyPBX SOHO User Manual

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SOHO
User Manual
Version 7.11.0.xx
Yeastar Technology Co., Ltd

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Summary of Contents for Yeaster MyPBX SOHO

  • Page 1 SOHO User Manual Version 7.11.0.xx Yeastar Technology Co., Ltd...

  • Page 2: Table Of Contents

    MyPBX-SOHO User Manual Table of Contents 1. Introduction .................... 4 1.1 Features .................... 4 1.2 Hardware Specification ................ 5 1.2.1 Exterior Appearance ..............5 2. System set up ..................7 2.1 Connection Drawing ................7 2.2 Connecting Ethernet Line ..............7 2.3 Connecting Power ................
  • Page 3 MyPBX-SOHO User Manual 3.5 Other Settings .................. 41 3.5.1 DISA ..................41 3.5.2 Conferencing ................42 3.5.3 Business Hours ................43 3.5.4 Feature Codes ................43 3.5.5 Paging Groups ................46 3.6 System Settings ................48 3.6.1 Options ..................48 3.6.2 Firewall ..................

  • Page 4: Introduction

    MyPBX-SOHO User Manual 1. Introduction MyPBX — IPPBX for Small Office and Home Office MyPBX is a standalone embedded hybrid PBX for small businesses and remote branch offices of larger organizations (1-36 users per site). MyPBX also offers a hybrid solution (a combination of VoIP applications using legacy telecom equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution.

  • Page 5: Hardware Specification

    MyPBX-SOHO User Manual 1.2 Hardware Specification 1.2.1 Exterior Appearance 1) Front Side ① ② ③ ④ ⑤ Figure 1-1 MyPBX Front Panel Picture Identifying Green LED：Indicates the power connection is normal. ① Green LED：Indicates the server system is in working order ②...
  • Page 6 MyPBX-SOHO User Manual Figure 1-2 MyPBX Back Side Picture www.yeastar.com Page 6...

  • Page 7: System Set Up

    MyPBX-SOHO User Manual 2. System set up 2.1 Connection Drawing PSTN PSTN FXO Ports IP Provider Router FXS Ports Soft Phone IP Phone Normal Phone 2.2 Connecting Ethernet Line MyPBX provides two 10/100M Ethernet ports with RJ45 interface and LED indicator.
  • Page 8 MyPBX-SOHO User Manual DC Output: 12V,1A Please follow the steps below to connect the MyPBX unit to a power outlet: 1. Connect the small end of the power cable to the power input port on the MyPBX back panel, and plug the other end of the cable into a 100VAC power outlet.

  • Page 9: Manage Mypbx

    MyPBX-SOHO User Manual 3. Manage MyPBX 3.1 Manager Log in From your web browser, input the IP address of the MyPBX server. If this is the first time you are configuring MyPBX, please use the default settings below: IP Address: http://192.168.5.150 Username: admin...

  • Page 10: Status Monitor

    MyPBX-SOHO User Manual 3.2 Status Monitor 3.2.1 Line Status Figure 3-2 MyPBX Status Description: Extensions: : Extension is unregistered : Extension is idle 3） : Extension is ringing 4） : Extension is busy in a call Trunks: VOIP Trunk: Status Unregistered: Trunk registration failed.

  • Page 11: Basic

    MyPBX-SOHO User Manual Request Send: Registering. Waiting: Waiting for authentication. FXO Trunk: Status Idle: The port is idle. Busy: The port is in use. Disconnected: The port hasn’t connected the PSTN line. More detail message, please refer to the LED identifying of front panel. Service Provider: Status Registered: Succeed registration, trunk is ready for use.

  • Page 12: Analog Extension (Fxs)

    MyPBX-SOHO User Manual 3.3.1.1 Analog Extension (FXS) Edit Analog Extension On the administration page of FXS extensions, click ‘Edit’ on the extension that you want to edit, and modify the following information on prompt window 1) General ·Extension The numbered extension, i.e. 1234, that will be associated with this particular User / Phone.
  • Page 13 MyPBX-SOHO User Manual be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code (default *4). Note: *4 is the default setting, it can be changed under Feature Codes -> General -> Call Pickup. 6) Follow me (Call Forwarding) This function sets inbound call forwarding on an extension.

  • Page 14: Voip Extension

    MyPBX-SOHO User Manual Figure 3-4 3.3.1.2 VOIP Extension A VOIP extension is an SIP Account that allows an IP Phone or an IP Soft- Phone client to register on MyPBX. 1. Add VOIP Extension Go to Extensions  VOIP Extensions  Create New Extension 1) General ·Type Extension type: SIP.
  • Page 15 MyPBX-SOHO User Manual The password for this extension, Ex: ‘12t3f6’ ·Name A character-based name for this user, EX: ‘Bob Jones’ ·Caller ID The Caller ID will be used when this user calls another internal extension. Caller ID will be used when this user calls another internal extension. ·SIP Transport This will be the transport method used by the Extension.
  • Page 16 MyPBX-SOHO User Manual e.g."192.168.5.0/255.255.255.0" means only the device whose IP address is 192.168.5.XXX is allowed to register this extension number. 6) Group ·Pickup Group If this extension belongs to a pickup group, any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code (default *4).
  • Page 17 MyPBX-SOHO User Manual Figure 3-5 2. Add Multiple Extensions Go to Extensions  VOIP Extensions  Add Multiple Extensions. 1) Choose the number of extensions that you would like to create. 2) Choose the type of extension that you would like to create. 3) Fill in the starting extension number.

  • Page 18: Trunk

    MyPBX-SOHO User Manual Figure 3-6 3. Edit VOIP Extension Click ‘Edit’ on VOIP Extension administration page or click ‘Modify Selected Extensions’ to edit extension. 3.3.2 Trunk There are three types of trunks: Analog trunks (FXO), VOIP and Service Provider trunks. Figure 3-7 3.3.2.1 Analog Trunk (FXO) 1.
  • Page 19 MyPBX-SOHO User Manual On the analog Trunk administration page, click ‘Edit’ on selected trunk and modify information on prompt window: 1）General ·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. Ex: 'Port 1' ·Volume Setting Used to modify the volume level of this trunk.

  • Page 20: Voip Trunk

    MyPBX-SOHO User Manual Figure 3-8 3.3.2.2 VOIP Trunk 1. Add SIP Trunk Input correct SIP information (provided by VOIP provider). Inaccurate information will prevent the trunk from registering. ·Type SIP – Identifies whether the trunk sends and receives calls using the VoIP protocol SIP.

  • Page 21: Service Provider

    MyPBX-SOHO User Manual Leave blank to specify no maximum. ·Outbound Proxy Server A proxy that receives requests from a client, even though it may not be the server resolved by the Request-URI. ·Transport This will be the transport method used by the SIP Trunk. This method is given by the SIP trunk provider.

  • Page 22: Outbound Routes

    MyPBX-SOHO User Manual Leave blank to specify no maximum. .DOD Setting 1) DOD – Direct Outward Dialing Number. 2) Bind Extension. Figure 3-10 3.3.3 Outbound Routes Outbound routing mainly works for guides outgoing calls to go through trunks. www.yeastar.com Page 22...

  • Page 23: New Outbound Route

    MyPBX-SOHO User Manual Figure 3-11 3.3.3.1 New Outbound Route Click ‘New Outbound Route’ and fill in the corresponding information in the popup window. 1）General ·Route Name Name of this Outbound Route. Ex: 'Local' or 'Long Distance' etc. ·Dial Pattern Outbound calls that match this dial pattern will use this outbound route. There are a number of dial pattern characters that have special meanings: X : Any Digit from 0-9 Z : Any Digit from 1-9...
  • Page 24 MyPBX-SOHO User Manual ·Strip digits from front Allows the user to specify the number of digits that will be stripped from the front of the phone number before the call is placed. For example, if users must press 0 before dialing a phone number, one digit should be stripped from the dial string before the call is placed.

  • Page 25: Delete Outbound Route

    MyPBX-SOHO User Manual Figure 3-12 3.3.3.2 Delete Outbound Route Click ‘Delete’ on selected trunk to remove the trunk. 3.3.4 Auto Provision The Auto Provision sub menu provides users a method to Auto Provision IP Phone after the Express Setup process. Note: Auto Provision functions fully test with Yealink IP Phone.

  • Page 26: Ip Phone

    MyPBX-SOHO User Manual Click ‘Create New Phone’ and fill in the corresponding information in the popup window. 1）General ·MAC IP Phone’s MAC address. ·Name Name of this Phone. ·Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call.

  • Page 27: Inbound Call Control

    MyPBX-SOHO User Manual window. Like 3.3.4.1 3.4 Inbound Call Control 3.4.1 IVR When there’s an inbound call aims at Auto Attendant, MyPBX will play an IVR recording and route the caller to the requested destination (for example, ‘Welcome to XX company, for sales press 1, for technical support press 2, for operator press 0, etc’).
  • Page 28 MyPBX-SOHO User Manual The number of times that the selected IVR prompt will be played. ·Key Timeout Wait for the user to enter a new extension for a specified number of seconds. ·Allow Dialing of Other Extensions Allow the caller to dial other extensions other than the ones explicitly defined. 2）Key Press Events A list of actions that can be performed depending on the digit dialed by the user.

  • Page 29: Delete Ivr

    MyPBX-SOHO User Manual Figure 3-15 3.4.1.2 Delete IVR Select the item that you would like to remove and press the ‘Delete’ button. 3.4.2 Queues Call Queues give users (i.e. call centers) an efficient means to have their calls answered in the order they were received to deliver top tier customer service. Call queues allow calls to be sequenced to one or more agents.
  • Page 30 MyPBX-SOHO User Manual log in or '680**' to log out. 1）General ·Queue Name A name for the Queue. ·Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue. ·Queue Password You can require agents to enter a password before they can login to this queue.
  • Page 31 MyPBX-SOHO User Manual 5) Events If a caller presses the key while waiting in the queue, this setting selects which action should process the key press. 6) Failover-Destination Defines the failover action. A failover occurs after the user reach the Queue max wait time.
  • Page 32 MyPBX-SOHO User Manual Figure 3-16 www.yeastar.com Page 32...

  • Page 33: Custom Prompts

    MyPBX-SOHO User Manual 3.4.3 Custom Prompts 1. Record new Prompt The administrator can use this screen to record custom prompts by doing the following: 1）Click ‘Record New Custom Prompt’ 2) Input the desired file name on the popup window and choose an extension to call for recording (such as 500).

  • Page 34: Create Ring Group

    MyPBX-SOHO User Manual Figure 3-19 3.4.4.1 Create Ring Group Click ‘New Ring Group’ to enter into the Manage Ring Groups page 1）General ·Ring Group Name This option defines a name for this group, i.e. ‘Sales’. ‘Ring Group Name’ is a label to help you identify this group in the group list.

  • Page 35: Delete Ring Group

    MyPBX-SOHO User Manual ‘Selected’ box. 3) Destination If No Answer When all members on this group fail to answer the call, system will handle the call according to the selected destination. Figure 3-20 3.4.3.2 Delete Ring Group Select the item you’d like to remove and press the ‘Delete’ button. 3.4.5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours.

  • Page 36: Create Inbound Route

    MyPBX-SOHO User Manual Figure 3-21 3.4.5.1 Create Inbound Route Click ‘New Inbound Route’ to enter to the Manage Inbound Routes page. 1）General ·Route Name A name for this inbound route. Ex: 'pstncallin' etc. ·DID Number Define the expected DID Number if this trunk passes DID on incoming calls. Leave this field blank to match calls with any or no DID info.
  • Page 37 MyPBX-SOHO User Manual ·Caller ID Number Define the Caller ID Number to be matched on incoming calls. Leave this field blank to match any or no DID info. You can also use a pattern match (e.g. 2[345]X) to match a range of numbers. The following patterns may be used: X : Any Digit from 0-9 Z : Any Digit from 1-9...
  • Page 38 MyPBX-SOHO User Manual ·DISA Route the incoming calls to a specific DISA. ·Queues Route the incoming calls to a specific Queue. ·Outbound Routes Route the incoming calls to a specific outbound route. Note：This function can only be used after the configuration of SIP Trunk in Service Provider.

  • Page 39: Delete Routes

    MyPBX-SOHO User Manual Figure 3-22 3.4.5.2 Delete Routes Select the item you’d like to remove and click ‘Delete’ key. www.yeastar.com Page 39...

  • Page 40: Blacklist

    MyPBX-SOHO User Manual 3.4.6 Blacklist Number Blacklist is used to block an incoming call you do not want to answer. If the incoming call number is registered in the number blacklist, the caller will hear the following: “The number you have dialed is not in service. Please check the number and try again”.

  • Page 41: Other Settings

    MyPBX-SOHO User Manual 3.5 Other Settings 3.5.1 DISA DISA (Direct Inward System Access) allows someone calling in from outside the telephone switch (PBX) to obtain an ‘internal’ system dial tone and make calls as if they were using one of the extensions attached to the telephone switch. To use DISA, a user calls a DISA number, which invokes the DISA application.

  • Page 42: Conferencing

    MyPBX-SOHO User Manual Figure 3-26 1) General ·DISA Name Give this DISA application a name to help you identify it. ·PIN # The password for this DISA. ·Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number.

  • Page 43: Business Hours

    MyPBX-SOHO User Manual 1234). Figure 3-27 3.5.3 Business Hours You can setup the business hours here. Figure 3-28 3.5.4 Feature Codes 1. General ·One Touch Record A user may initiate or stop call recording by dialing *1 during a call. (*1 is www.yeastar.com Page 43...
  • Page 44 MyPBX-SOHO User Manual default setting) ·Extension for Checking Voicemail Users can check their Voicemail by dialing *2 on their phone (*2 is default setting). ·Attended Transfer Users may transfer an incoming call by dialing *3 on their phone (*3 is default setting).
  • Page 45 MyPBX-SOHO User Manual Users may enable always forward by calling *71 on their phone (*71 is default setting) ·Disable Forward All Calls Users may disable always forward by calling *071 on their phone (*071 is default setting) ·Enable Forward When Busy Users may enable busy forward by dialing *72 on their phone (*72 is default setting) ·Disable Forward When Busy...

  • Page 46: Paging Groups

    MyPBX-SOHO User Manual Figure 3-29 3.5.5 Paging Groups Paging is used to make an announcement over the speakerphone to a phone or group of phones. Targeted phones will not ring, but instead answer immediately into speakerphone mode. Please note that this section is for configuring paging groups.
  • Page 47 MyPBX-SOHO User Manual Figure 3-30 ·Paging Group Number Defines the numbered extension that may be dialed to reach this group. ·Duplex Paging is typically one way for announcements only. Checking this will make paging duplex, allowing all users in the group to talk and be heard by all. Figure 3-31 www.yeastar.com Page 47...

  • Page 48: System Settings

    MyPBX-SOHO User Manual 3.6 System Settings 3.6.1 Options 1) General ·Ring Timeout Number of seconds to ring a device before handling the call as per the extension’s Follow Me settings. Default value is 30s. .MAX call duration The absolute maximum amount of time permitted for a call. A setting of 0 disables the timeout.

  • Page 49: Firewall

    MyPBX-SOHO User Manual ·Queue Extensions The default value is 680 to 689 Figure 3-32 3.6.2 Firewall Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet, especially intranets. All messages entering or leaving the intranet pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria.
  • Page 50 MyPBX-SOHO User Manual ·Protocol The protocols for this rule. ·Port Initial port should be on the left and end port should be on the right. The end port must be equal to or greater than start port. ·IP The IP address for this rule. The format of IP address is: IP/mask Ex: 192.168.5.100/255.255.255.255 for ip 192.168.5.100 Ex: 216.207.245.47/255.255.255.255 for ip 216.207.245.47 Ex:192.168.5.0/255.255.255.0 for ip from 192.168.5.0 to 192.168.5.255.
  • Page 51 MyPBX-SOHO User Manual ·Rate The maximum packets or connections can be handled per unit time. E.g.: (Port: 8022 Protocol: TCP Rate: 10/minute) means maximum 10 TCP connection to port 8022 can be handled per minute, the eleventh connection will be refused directly. Figure 3-34 4) SIP Defense ·Port...

  • Page 52: Music On Hold Prompts

    MyPBX-SOHO User Manual When you enable ‘Drop All’ feature, system will drop all packets or connection from other hosts if there are no other rules defined. To avoid locking the devices, at least one ‘TCP’ accept common rule must be created for port used for SSH access, port used for HTTP access and port sued for CGI access.
  • Page 53 MyPBX-SOHO User Manual ·Default Incoming/Outgoing Registration Time Default Incoming/Outgoing Registration Time: Default duration (in seconds) of incoming/outgoing registration. ·Register Attempts The number of SIP REGISTER messages to send to a SIP Registrar before giving up. Default is 8. ·Register Timeout Number of seconds to wait for a response from a SIP Registrar before timed out.
  • Page 54 MyPBX-SOHO User Manual ·Local Network Identification Used to identify the local network using a network number/subnet mask pair when the system is behind a NAT or firewall. Some examples of this are as follows: '192.168.0.0/255.255.0.0' : All RFC 1918 addresses are local networks; '10.0.0.0/255.0.0.0' : Also RFC1918;...

  • Page 55: Voicemail Settings

    MyPBX-SOHO User Manual GSM: A wireless standard codec, used worldwide, that provides adequate voice quality and consumes 13.3kbit/s in each direction (receiving and transmitting) of a VoIP call. GSM is supported by many VoIP phones. SPEEX: Speex is an Open Source/Free Software patent-free audio compression format designed for speech.
  • Page 56 MyPBX-SOHO User Manual box. ·Max Message Time Set the maximum length of a single voicemail message. ·Min Message Time Set the minimum length of a single voicemail message. Messages below this threshold will be automatically deleted. ·Ask Caller to Dial 5 If this option is set, the caller will be prompted to press 5 before leaving a message.

  • Page 57: Network Setting

    MyPBX-SOHO User Manual ·Use SSL/TLS to send secure message to server If the server of sending email needs to authenticate the sender, you need to select the check box. Note: Must be selected for Gmail or exchange server. After filling out the above information, you can click on the ‘Test Account Settings’...
  • Page 58 MyPBX-SOHO User Manual If this option is set, MyPBX will use DHCP to get an available IP address from your local network. Not recommended. ·Enable SSH This is the advance way to access the device, you can use the putty software to access the device.

  • Page 59: Dhcp Server

    MyPBX-SOHO User Manual ·VLAN Gateway Set the Gateway for MyPBX VLAN. Figure 3-39 3.6.7 DHCP Server Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given network.

  • Page 60: Pin User

    MyPBX-SOHO User Manual Figure 3-40 3.6.8 PIN User PIN User are used to manage lists of PINs that can be used to access restricted features such as Outbound Routes. If user use PIN User call out, system will auto record the PIN in the call detail records. 1) Options ·Access Code .Dial this code to access PIN.

  • Page 61: External Storage

    MyPBX-SOHO User Manual in the call records output by the system. • PIN entered are checked against those stored by the system. If an invalid PIN is entered, the PIN is requested again. • The system administrator can configure certain numbers or types of numbers to require entry of a PIN before you can continue making a call to such a number.

  • Page 62: Password Settings

    MyPBX-SOHO User Manual properly configured, MyPBX will move all qualified files to a Windows PC every 30 minutes. For the voicemail files and recoding files, they must be created before Auto-Backup has been configured. How to configure External Storage, please see. Figure 3-42 3.6.10 Password Settings The default password is ‘password’.

  • Page 63: Date And Time

    MyPBX-SOHO User Manual Figure 3-43 3.6.11 Date and Time Set the date and time for MyPBX. www.yeastar.com Page 63...
  • Page 64 MyPBX-SOHO User Manual Figure 3-44 www.yeastar.com Page 64...

  • Page 65: Backup And Restore

    MyPBX-SOHO User Manual 3.6.12 Backup and Restore Figure 3-45 3.6.13 Reset and Reboot ·Reboot System Warning: Rebooting the system will terminate all active calls! ·Reset to Factory Defaults Warning: A factory reset will erase all configuration data on the system. Please do not turn off the system until the RUN light begins blinking.

  • Page 66: Firmware Update

    MyPBX-SOHO User Manual Figure 3-46 3.6.14 Firmware Update Upgrading of the firmware is possible through the Administrator web interface using a TFTP Server or an HTTP URL. Enter your TFTP Server IP address and firmware file location, then click start to update the firmware.

  • Page 67: Reports

    MyPBX-SOHO User Manual Figure 3-47 3.7 Reports 3.7.1 Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by call time, call type and call duration and can also export CDR data to a CSV file.

  • Page 68: System Info

    MyPBX-SOHO User Manual Figure 3-48 3.7.2 System Info General: Information about hardware version, firmware version and system uptime. Network: Information about hostname, MAC address, IP address, subnet mask, gateway, Primary DNS and Secondary DNS. Disk Usage: Disk usage information. Memory Usage: Memory usage information.
  • Page 69 MyPBX-SOHO User Manual Figure 3-49 www.yeastar.com Page 69...

  • Page 70: Access Mri

    MyPBX-SOHO User Manual 4. Access MRI MRI (MyPBX Recording Interface: Check Voice Mail).Users may access MRI by logging into the MRI web interface with their username (extension number) and voicemail password. 4.1 Allow users to access MRI The extension’s hasmanager(web access) option must be checked before the associated user can log into MRI.

  • Page 71: User Login

    MyPBX-SOHO User Manual Figure 4-1 4.2 User login Users can access the MRI web interface by navigating to the MyPBX IP address using a web browser. If you are unsure of this address, please contact your network administrator. www.yeastar.com Page 71...
  • Page 72 MyPBX-SOHO User Manual Figure 4-2 4.3 Voicemail Users can check, delete, move and download voicemail files here. www.yeastar.com Page 72...
  • Page 73 MyPBX-SOHO User Manual Figure 4-3 4.4 Record Users can play, delete and download record files here. www.yeastar.com Page 73...
  • Page 74 MyPBX-SOHO User Manual Figure 4-4 4.5 settings ·Voicemail password: new voicemail box password. ·Enter again to confirm: confirm new voicemail box password. ·Email Address: Email address use to receive the voicemail or Fax. Note: Please ensure that the section 'SMTP Settings For Voicemail'(in the 'Voicemail Settings') have been properly configured before using this feature.
  • Page 75 MyPBX-SOHO User Manual Figure 4-5 4.6 Follow me Set the mode of call forwarding when there’s incoming call on this extension. Figure 4-6 www.yeastar.com Page 75...

  • Page 76: Use Mypbx

    MyPBX-SOHO User Manual 5. Use MyPBX PSTN PSTN FXO Lines IP Provider Router FXS Lines Soft Phone IP Phone Normal Phone 5.1 Make outbound call To make an outbound call, we need to add trunk first. There are three types of VoIP Trunk: ·Analog Trunk: FXO ports of MyPBX, connected to a local PSTN.

  • Page 77: Sample Routing Via Pstn Trunk

    MyPBX-SOHO User Manual 5.1.1 Sample Routing via PSTN Trunk Let’s route all inside extensions through an analog trunk by dialing 9. In Outbound Routes, add a new outbound route as below. Figure 5-1 As we can see from the outbound route of ‘pstnout’, all phone numbers starting with 9 will have their first digit stripped off (digit 9) and will be sent to the PSTN (port 1-2).

  • Page 78: Sample Routing Via Voip Trunk

    MyPBX-SOHO User Manual 5.1.2 Sample Routing via VoIP Trunk Let’s configure all inside extensions to dial ‘0’ through the VoIP Trunk. 1. Add VoIP service provider Before we do add this, please make sure you have a VoIP Trunk account. Trunks...
  • Page 79 MyPBX-SOHO User Manual Figure 5-3 Now that we have added two outbound dialing rules, any call starting with 9 will be routed to the PSTN, and any number starting with 0 will be routed to the SIP Trunk. www.yeastar.com Page 79...

  • Page 80: Incoming Call

    MyPBX-SOHO User Manual 5.2 Incoming call 5.2.1 Sample Routing to an IVR Let’s configure an incoming call to route to the IVR. In the IVR itself, let’s configure digit 0 to route the call to extension 500, and digit 1 to route the call to extension 501.
  • Page 81 MyPBX-SOHO User Manual 2. Add Inbound Routes As we can see from the Inbound Route of ‘allin’, all incoming calls will be sent to the IVR. Figure 5-5 www.yeastar.com Page 81...

  • Page 82: Appendix A Faq

    MyPBX-SOHO User Manual APPENDIX A FAQ Q1. How to Register SIP device？ 1) Register SIP soft phone Download the x-lite softphone from counterpath website www.counterpath.com After install the x-lite, right click the panel and select the SIP Account setting and then configure it. Display Name: 500 User Name: 500 Password: 500...

  • Page 83: Appendix B How To Configure Autobackup

    MyPBX-SOHO User Manual APPENDIX B How to configure autobackup Before Autobackup can be properly configured, an SMB share folder accessible from MyPBX must be set up on a Windows based machine. Once that has been set up, please follow the steps below. Step 1 Add a new folder, rename it, and set this new folder’s share Properties according to Figure B-1 Figure B-1 Set up share Properties...
  • Page 84 MyPBX-SOHO User Manual Figure B-2 Autobackup Setting Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored. Net-Disk Share Name: Change this to the name of the shared folder where backups will be stored. Net-Disk Share Username: The user name used to log into the network share.

  • Page 85: Appendix C How To Configure Nat Setting

    MyPBX-SOHO User Manual APPENDIX C How to configure NAT setting When MyPBX is behind a NAT(firewall),you need to configure NAT setting on MyPBX if you want to use a remote extension. Please follow section 1 or 2 below depending on your network configuration. 1.
  • Page 86 MyPBX-SOHO User Manual Figure C-2 MyPBX Network setting 2. MyPBX has a public IP, it means you configure MyPBX Network setting as Figure C-3: Figure C-3 Next, you should configure the NAT settings according to Figure C-4 Figure C-4 External IP Address: The public IP address of MyPBX External Host: Leave this blank if no domain has been configured External Refresh Interval: Leave this blank www.yeastar.com...
  • Page 87 MyPBX-SOHO User Manual Local Network Identification: Leave this blank NAT mode: Yes Allow RTP Reinvite: No www.yeastar.com Page 87...

  • Page 88: Appendix D How To Use Auto Provision

    MyPBX-SOHO User Manual APPENDIX D How to Use Auto Provision Step 1. Disable DHCP Server on your local network. E.g. Disable DHCP Server on Linksys Router. Figure D-1 Step 2. Enable DHCP Server on MyPBX. Login MyPBX web interface, System Settings  DHCP Server  Enable DHCP Server.
  • Page 89 MyPBX-SOHO User Manual Figure D-2 Step 3. Configure phones on MyPBX auto-provision page. 1. Login MyPBX web interface, Basic  Auto Provision  Create New Phone. Figure D-3 www.yeastar.com Page 89...
  • Page 90 MyPBX-SOHO User Manual 2. Fill in the phone detail message on the pop-up windows. Input IP Phone’s MAC address, configure Name, Call waiting, Line, Extension, Label, Line active for the phone. Figure D-4 Step 4. Turn on the power and connect the network cable to IP Phone. Remark: The factory default setting of DHCP for IP Phone is enable, so you can skip this step to step 5.

  • Page 91: Appendix E How Do I Configure Distinctive Ring Tones

    MyPBX-SOHO User Manual APPENDIX E How do I configure distinctive ring tones Step1: On your IP phone, navigate to the Phone settings web configuration page and find the Distinctive Ring Tone section. For each custom ring tone, enter the Internal Ringer Text (can be digits or text) to trigger the ring tone.
  • Page 92 MyPBX-SOHO User Manual Figure E-2 Step3. Finish. <Finish> www.yeastar.com Page 92...

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