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Dascom Tally DP-550 User Manual

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USER GUIDE – DP-550 Mobile Label Printer

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Summary of Contents for Dascom Tally DP-550

  • Page 1 USER GUIDE – DP-550 Mobile Label Printer...

  • Page 3: Fcc Part 15 Class B

    This equipment is in direct contact with the body of the user under normal operating conditions. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Part 15.21 Caution: Changes or modifications not expressly approved by Dascom, Inc. could void the user’s authority to operate the equipment.
  • Page 4 No user-serviceable parts inside. Refer service or repairs to a qualified service professional. Use of genuine Dascom replacement parts is required to warrant proper, safe operation. Any alteration or modification of this device voids the user warranty and may make the product unsafe to operate.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS Printer Operation ..............................1 Introduction ..............................1 Battery Installation and Charging ........................2 Installing Paper ..............................3 Control Panel ..............................5 Common Error Messages..........................6 Turning the Printer On and Off.........................6 Performing A Printer Self Test .........................7 Removing Printed Output ..........................8 Using the Magnetic Card Reader........................8 Belt Loop System .............................9 Printer Configuration ............................9 Unique DP-550 Features...........................10...
  • Page 6 Table of Contents Appendix F – Additional Setup Features ......................41 Appendix G – Printer Setup Menu Summary....................43 Appendix H – Mobile Setup Utility ........................47 Appendix I – Control Panel Setup........................49 Control Panel Setup Basics..........................49 Entering Setup............................50 Selecting Menus ............................50 Exiting Setup.............................50 Control Panel Setup Examples........................51 Example: Changing Print Contrast and the Default Font .................51 Example: Changing the Serial Interface Baud Rate .................52...

  • Page 7: Printer Operation

    Printer Operation Introduction Thank you for purchasing a Dascom DP-550 Series Mobile Thermal Printer. The DP-550 Series offers a variety of configurations to suit any printing environment. All models support paper and labels up to 3.12 inches wide and include “black mark” sensing capabilities on the printed side.

  • Page 8: Battery Installation And Charging

    The printer contains battery monitoring and charging circuitry so that the battery may be charged in the printer using an optional power adapter. Dascom offers a variety of optional power adapters for use with 100- 240VAC/50-60Hz and 12/24VDC for vehicle applications.

  • Page 9: Installing Paper

    Figure 3. The indicator changes from all green to all red as the paper supply is used. Note: For maximum performance and optimum print quality, use only genuine Dascom receipt paper and labels in your DP-550 Series printer.
  • Page 10 Printer Operation Refer to Figure 4 and locate the movable paper support. Move the support by pressing in the area indicated by the arrow and then locate the paper between the two supports and release the movable support. Note: Make sure the roll spins freely on the paper supports. Movable Support Fixed Support...

  • Page 11: Control Panel

    Printer Operation Control Panel The DP-550 Series printers are designed for simple operation with an easy to use control panel. As shown in Figure 6, the control panel consists of an LCD Display, five indicators, and four pushbuttons. 00251732992 LCD Display Power Indicator Error Indicator Battery Indicator...

  • Page 12: Common Error Messages

    Printer Operation Common Error Messages Check Paper This message is displayed and the Error Indicator flashes whenever the printer runs out of paper. This may also occur if there has been a paper jam that prevents paper from feeding into the print head. To clear the error, first clear the jam and/or install a new roll of paper.

  • Page 13: Performing A Printer Self Test

    Printer Operation Performing A Printer Self Test To perform a self test, press and hold the Paper Feed button while turning the printer on with the Power Button until the printer displays “Printing Current Menu Values”, and then release the Paper Feed button. A sample self test printout is shown below.

  • Page 14: Removing Printed Output

    Printer Operation Removing Printed Output In most cases, the host application program will issue a Form Feed that will eject the paper so that all the printed information is fed out of the printer and the receipt or label is ready to be torn off. If all the printing is not yet out of the printer and the host has finished sending data to the printer, the paper may be positioned for tearing by simply pressing the Paper Feed Button.

  • Page 15: Belt Loop System

    Printer Operation MCR Indicator Figure 8 - Using The Magnetic Card Reader If the card is read successfully, a short beep will sound, “Card Read Ok” will be displayed. If the card is not read successfully, a longer error tone will sound, “Card Not Read” will be displayed and the Error Indicator will begin to flash.

  • Page 16: Unique Dp-550 Features

    Printer Operation Unique DP-550 Features Dascom DP-550 Series printers support many unique features not found in other manufacturer’s printers. This includes multiple printer language emulations, generous logo storage capacity, downloadable fonts, and the ability to automatically print headers, footers, and promotional information. A brief description of some of these features follows.
  • Page 17 Printer Operation Automatic Header and Promo Printing Graphic images stored in the printer as described above may be set to automatically print at either the beginning or end of each print job. Using the automatic header feature can allow the printer to print a logo at the beginning of each print job without requiring changes to application programs.

  • Page 19: Maintenance And Troubleshooting

    For optimum performance and life, you should clean the Print Head and Platen Roller whenever you load new paper. To clean the printer areas as described below, use a Thermal Head Cleaning Pen available from Dascom, or you may use cotton swabs moistened with isopropyl alcohol. Please refer to Figure 10 for the following instructions.

  • Page 20: Battery Care

    Maintenance and Troubleshooting Battery Care Charging the Battery The printer’s battery is charged in the printer using an optional power adapter. Adapters are available for 100- 240VAC/50-60Hz and for 12/24VDC vehicle applications. Follow the steps listed below to charge the battery. An optional external four-bay charger is also available.

  • Page 21: Testing The Power Adapter And Battery

    Maintenance and Troubleshooting Testing the Power Adapter and Battery To verify that the printer’s internal battery charger is functioning properly, perform the following steps. • Test the power adapter with a voltmeter to verify that its output voltage is 9 VDC. •...

  • Page 22: Troubleshooting

    If you are still unable to solve your problem, please contact the company where you purchased your printer since they are most familiar with your systems. If they are unable to help you, you may contact Dascom Technical Support at (877) 434-1377.

  • Page 23: Other Problems

    Maintenance and Troubleshooting Other Problems Problem Possible Cause Solution Printer will not turn on. Battery not installed properly. Remove and reinstall battery making sure the battery release lever “clicks” when fully installed. Discharged battery. Recharge battery. Printer turns itself off. Auto Power Down is enabled.

  • Page 24: Obtaining Service

    Dascom Customer Service at 877-434-1377 to obtain the name of the nearest Dascom Authorized Service Center. If you wish to return your printer to Dascom for service, please contact Dascom Customer Service at 877-434- 1377 to obtain a Return Authorization Number. Units returned without a Return Authorization will not be...

  • Page 25: Appendix A - Printer Configuration

    Two methods are available to change the configuration of the printer. The preferred method is to use the ® Dascom Mobile Setup Utility, a Windows Desktop, Windows CE, or Windows Mobile based program described in Appendix H. The other method is to use the built in Control Panel Setup described in Appendix I.

  • Page 26: Image Management

    Appendix A – Printer Configuration Image Management The items in the Image Management menu affect character size and appearance. The table below lists the items available, the values that may be selected, and the factory default value. Which setup method may be used to change values is indicated by a checkmark. Note that some of these settings may be overridden by the host application software.
  • Page 27 Appendix A – Printer Configuration Default Font Possible Values: 4.2 cpi SnsSrfA 16.9 cpi SnsSrfA 5.5 cpi SnsSrfA 16.9 cpi Courier* 10.2 cpi SnsSrfA 18.5 cpi SnsSrfA 10.7 cpi SnsSrfA 18.5 cpi Courier 12.7 cpi Courier 20.3 cpi SnsSrfA 13.5 cpi Courier 20.3 cpi Courier 14.5 cpi Courier 22.6 cpi Courier...

  • Page 28: Device Settings

    Appendix A – Printer Configuration Line Spacing Possible Values: 0 … 3* … 10 Lines When printing text, this item sets the amount of spacing to be placed between lines. The height of a complete line, or line pitch, is determined by adding the Line Spacing value to the vertical size of the current font. With Line Spacing set to the default value of “3”...
  • Page 29 Appendix A – Printer Configuration DEVICE SETTINGS Setup Method Menu Item Values Default Value Control Setup Panel Utility Left Margin 0 to 1.0244” Right Margin 0 to 1.0244” Maximum Paper Speed 0.07 to 3.30 ips 3.30 ips Front Mark, Back Mark*, Gap, Form Feed Control Back Mark Distance*...

  • Page 30: Advanced

    Appendix A – Printer Configuration Form Feed Distance Possible Values: 0.0394” … 1.2608”* … 2.5216” Note: This item is only available when Form Feed Control is set to “Distance”. This item sets the distance that paper is to be moved whenever the user presses the Paper Feed Button or a Form Feed character is received from a host system.
  • Page 31 Appendix A – Printer Configuration ADVANCED Setup Method Menu Item Values Default Value Control Setup Panel Utility Auto Power Down Off, 1-15 Minute Delay Print Header No, Yes, Not Loaded Not Loaded Print Promotion No, Yes, Not Loaded Not Loaded Reprint Mode Disabled, Enabled Disabled...
  • Page 32 Appendix A – Printer Configuration This item sets whether the printer will attempt to reprint the current print job after a paper fault is corrected. MCR Method Possible Values: Always On, Host Request* Note: This item is only available when using the Mobile Setup Utility. This item sets whether the MCR is enabled only when a host request is received, or if it is enabled at all times.

  • Page 33: Appendix B - Using The Serial/Usb Interface

    Appendix B – Using the Serial/USB Interface Overview Every DP-550 is equipped with a Serial Interface. Optional cables are available to provide RS-232C or USB connectivity. The serial interface is provided using an “RJ” type connector located on the left side of the printer.

  • Page 34: Selecting The Serial/Usb Interface

    Appendix B – Using the Serial/USB Interface Selecting the Serial/USB Interface & Printing the Configuration In order to use the Serial interface, it must be the currently “selected” interface. If your printer does not have an ® ® ® optional IrDA , Bluetooth , or Wi-Fi interface installed, the Serial interface will always be selected.
  • Page 35 On, Off Emulation Possible Values: Dascom*, O’Neil, ZPL-II, Mt3, CPCL, MPL, IPL, ESim, Hex Dump This item sets the printer control language that may be used by a host application program to control the various capabilities of the printer. The printer will only respond to commands valid for the currently selected emulation.
  • Page 36 Appendix B – Using the Serial/USB Interface XON/XOFF Possible Values: Off*, On This item enables or disables the XON/XOFF (DC1/DC3) character handshaking method used to control data flow from the host system to the printer. When enabled, an XOFF character will be sent by the printer whenever the printer’s input buffer is nearly full.

  • Page 37: Appendix C - Using The Irda Interface

    ® Appendix C – Using the IrDA Interface Overview ® In addition to the standard Serial interface, your DP-550 may be equipped with an optional IrDA interface. To determine if this interface is installed in your printer, you may look at the model description on the serial number label on the back of the printer.

  • Page 38: Irda ® Interface Configuration

    ® Appendix C – Using the IrDA Interface 3. To select the IrDA interface, press and hold the Enter Button until the following is displayed. Interface Now IrDA 4. To obtain the current parameter settings for the IrDA interface, press and hold the Enter Button until the following is displayed.

  • Page 39: Appendix D - Using The Bluetooth Interface

    ® Appendix D – Using the Bluetooth Interface Overview ® In addition to the standard Serial interface, your DP-550 may be equipped with an optional Bluetooth interface. To determine if this interface is installed in your printer, you may look at the model description on the serial number label on the back of the printer.

  • Page 40: Bluetooth ® Interface Configuration

    ® Appendix D – Using the Bluetooth Interface ® Bluetooth Interface Configuration ® When using Bluetooth communications, the interface parameters set in the printer must match settings in the host computer. The table below lists the menu items available, the values that may be selected, and the factory default value. Following the table are detailed descriptions of each setup item.
  • Page 41 ® Appendix D – Using the Bluetooth Interface Pairing Mode Possible Values: Paired*, Unpaired This item allows Bluetooth pairing to occur between the printer and the connecting device whenever Security is required by either device. Pairing requires that the PIN on the printer and the connecting exactly match each other.
  • Page 42 ® Appendix D – Using the Bluetooth Interface Address Possible Values: Twelve digit hexadecimal string. This item displays the unique hardware value associated with the particular Bluetooth interface installed in the printer. This value is set by the hardware manufacturer, is guaranteed to be unique for each interface, and may not be changed.

  • Page 43: Appendix E - Using The Wi-Fi Interface

    ® Appendix E – Using the Wi-Fi Interface Overview ® In addition to the standard Serial interface, your DP-550 may be equipped with an optional Wi-Fi , IEEE 802.11a/b/g interface. To determine if this interface in installed in your printer, you may look at the model description on the serial number label on the back of the printer.

  • Page 44: Wi-Fi ® Interface Configuration

    ® Appendix E – Using the Wi-Fi Interface ® Wi-Fi Interface Configuration ® When using Wi-Fi communications, the interface parameters set in the printer must match settings in the host computer or network access point. The table below lists the menu items available, the values that may be selected, and the factory default value. Following the table are detailed descriptions of each setup item.
  • Page 45 “Waiting for Wi-Fi” while reading the current configuration from the Bluetooth interface module. Radio Pass Through Possible Values: On, Off* This item will allow direct access to the printer’s Wi-Fi module using a Telnet session. Contact Dascom Technical Support for a list of commands.

  • Page 47: Appendix F - Additional Setup Features

    Appendix F – Additional Setup Features An additional security menu is available for system administrators who prefer to “lock out” operator changes to other setup menus. This method of security can be set independently for the each of the menus. To access the Security menu, you must press and hold the Increment Button (not the Enter Button) while...

  • Page 49: Appendix G - Printer Setup Menu Summary

    Appendix G – Printer Setup Menu Summary INTERFACE MENU – Serial Selected Setup Method Menu Item Values Default Value Control Setup Panel Utility Emulation Printek, Oneil, ZPL-II, Mt3, CPCL, CPCL MPL, IPL, ESim, HexDump Baud Rate 9600, 19200, 38400, 57600 57600 Parity None, Even, Odd...
  • Page 50 Use WEP Key # IP Method DHCP Address 192.0.0.192 Subnet 255.255.255.0 Gateway 192.0.0.1 Printer Server Port 8023 Advanced Features Contact Dascom Technical Support IMAGE MANAGEMENT Setup Method Menu Item Values Default Value Control Setup Panel Utility Print Contrast -75 to +125 Default Font SansSerifA at 4.2, 5.5, 10.2, 10.7,...
  • Page 51 Appendix G – Printer Setup Menu Summary DEVICE SETTINGS Setup Method Menu Item Values Default Value Control Setup Panel Utility Left Margin 0 to 1.0244” Right Margin 0 to 1.0244” Maximum Paper Speed 0.07 to 3.30 ips 3.30 ips Front Mark, Back Mark*, Gap, Form Feed Control Back Mark Distance*...

  • Page 53: Appendix H - Mobile Setup Utility

    NOTE: If Dascom printer driver is used for TCP/IP printing, it may block access to the TCP socket. Please set the printer driver as "Use Printer Offline" in the Windows printer list. This will open the socket and allow Mobile Setup to connect to the printer.

  • Page 55: Appendix I - Control Panel Setup

    Control Panel Setup allows the user to configure most features of the DP-550. Some items may require using the Dascom Mobile Setup Utility described in Appendix H. The list below describes where in this manual you may find detailed information for each of the setup menus.

  • Page 56: Entering Setup

    Appendix I – Control Panel Setup Entering Setup To enter Setup, press and hold the Enter Button while turning on the printer with the Power Button. Continue to hold the Enter Button until “Menus Active” appears on the LCD Display. After releasing the Enter Button, “Entering Setup Menus”...

  • Page 57: Control Panel Setup Examples

    Appendix I – Control Panel Setup Control Panel Setup Examples The following examples provide step-by-step instructions for changing parameters from the factory default values. Example: Changing Print Contrast and the Default Font This example shows the steps required to change the print contrast from 0 to +10, and then continue on to change the font selection from 16.9 cpi Courier to 18.5 cpi Courier.

  • Page 58: Example: Changing The Serial Interface Baud Rate

    Serial/USB Interface” for instructions on how to make Serial Serial the currently selected interface. Emulation Dascom 4. Press the Enter Button to enter “Interface”, and continue to press the Enter Button until “Baud Rate: 57600” is displayed. Baud Rate...

  • Page 59: Appendix J - Power Considerations

    Power adapters are available for use with 100-240VAC/50-60Hz with the correct plug for several countries, and for 12/24VDC vehicle applications. Caution: Use only Dascom power addapters designed specifically for your DP-550 printer. Using a different power adapter may cause damage to the printer and will not be covered by the printer’s warranty.

  • Page 61: Appendix K - Print & Font Samples

    Appendix K – Print & Font Samples Print Samples...
  • Page 62 Appendix K – Print & Font Samples Courier Font With International Extended Character Set Courier Font PC Line Drawing Extended Character Set...
  • Page 63 Appendix K – Print & Font Samples Sans Serif Font...

  • Page 65: Appendix L - Specifications

    CE, or Windows Mobile device. Emulations: Emulates many popular printer brands and languages including O’Neil, Zebra CPCL and ZPL-II, Extech, IPL, MPL, E-Sim, TEC, EPOS, and Dascom Mt3. Can be upgraded as new emulations become available. Data Input Magnetic Card Reader:...
  • Page 66 Appendix L – Specifications Power Management Battery: 7.4 V, 2200mAH rechargeable 2 cell Lithium Ion (Not in DP-550si models) Endurance: 500 pages or more than 3500 printed inches per charge (except Wi-Fi) Internal Charging: 2 hours (requires optional power adapter). Printer may be used while charging. Battery Free Operation: DP-550 models may be used with only optional external power adapter, 100- 240VAC 50/60Hz, or 12-24 VDC vehicle adapter.

  • Page 67: Paper Specifications

    Approved Vendors: Kansaki: P300, P310, P350, P354, P390*, P530UV, TO281CA, OP200, TO381N, F180, F380, F550 Jujo: TF-50KS-E2C Honshu: FH65BV-3 *Standard Dascom Offering Labels DP-550: 0.0022 to 0.0065” (0.056 to 0.089mm) Thick 0.75”/1.00” (19/25mm) Inside Diameter Core Black Mark Sensing On Printed Side 2.625”...
  • Page 68 Appendix L – Specifications Black Mark Position The vertical position of a Black Mark is dependent on the application program that will be used to search for and print relative to the mark. The following diagram shows the optimum position when seeking the Black Mark at the beginning of a print job and will require little, if any, reverse paper motion.

  • Page 69: Supplies And Accessories

    Appendix L – Specifications Supplies and Accessories Supplies Battery: 7.4V, 2200 mAH Li-Ion Available separately or in 5 or 20 packs. Receipt Paper: 3.125” Width * Available in cases of 36. * Other sizes available on request. Accessories Power Supplies: 100-240VAC/50-60Hz Wall Adapter Available for: North America, South Africa/India, Korea, Continental Europe United Kingdom/Ireland, Australia/New Zealand...

  • Page 71: Glossary Of Terms

    Glossary of Terms 802.11 Wireless networking communication standards created by IEEE. access point An interface between a wireless network and a wired network. Ad-Hoc A Wi-Fi network consisting of only stations (no access point). Same as Peer- to-Peer. ASCII American Standard Code for Information Interchange. authentication The process a Wi-Fi station uses to identify itself to another station.
  • Page 72 Glossary Internet Protocol. A specification for packets, or datagrams, of data and an addressing method to allow the exchange of data with another system. Must be combined with another protocol such as TCP to create a complete connection with the other system. Local Area Network.

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