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Table of Contents
- 1 Specifications
- 2 Table of Contents
- 3 Removal of Front Grill and Top Cover
- 4 Incoming Power
- 5 Lamps
- 6 Flame Tube
- 7 Blower Assembly
- 8 Dual Element Heater with Fusible Link
- 9 Touch Pad Control
- 10 Temperature Pot and Temperature Sensor
- 11 Remote Control and Remote Control Sensor
- 12 Log Removal and Replacement
- 13 Electrical Drawing
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Summary of Contents for Heat Surge X5C
- Page 1 Heat Surge Model X5C Fire Place Insert Service Manual Applies to all units w/30000208 circuit board ©2012 HS M4417A BR16597R-1 HEAT SURGE 8000 FREEDOM AVE, N. CANTON, OH 44720 330-244-8161 WWW.HEATSURGE.COM...
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Page 2: Specifications
Preface This manual is intended for the servicing of the Heat Surge Model X5C fireplace insert. Only authorized trained technicians should use this manual and perform the service needed. Risk of electrical shock, burn and fire is present when performing service to the insert. The following tools are needed:... -
Page 3: Table Of Contents
Table of Contents Description Page Removal of front grill and top cover Incoming Power Lamps Flame Tube Blower Assembly Dual Element Heater with Fusible Link Touch Pad Control Temperature Pot and Temperature Sensor Remote Control and Remote Control Sensor Log removal and replacement Electrical Drawing... -
Page 4: Removal Of Front Grill And Top Cover
Removal of Front Grill and Top Cover To remove the front grill, remove 120vac power from insert, locate the 4 mounting screws, 2 on each side. Remove screws and pull front grill out towards the front. Refer to Figure 1. Front grill assembly 4 mounting screws, 2 on each side Figure 1, removal of front grill... -
Page 5: Incoming Power
Incoming Power The incoming power to the insert is 120vac/60Hz and will draw 15amps when running both heater elements at a total of 1500watts. The incoming power, L1, is protected by a circuit breaker located on the back of the insert. Also the insert is protected by a normally closed tip switch in series with the circuit breaker located inside the top left hand side compartment. -
Page 6: Lamps
Lamps There are 2 candelabra lamps each with an E-12 (small) socket base rating voltage 120vac, rating power 40watts. These lamps are located inside the bottom of the insert. Unfasten the 2 screws on the 2 sides of the bottom panel, take out the bottom panel. Refer to Figure 5. 2 Fixing Screw Bottom panel Figure 5, bottom panel screw locations... - Page 7 If bulbs refuse to light, check the 2 conductor plug for connection. To examine the plug the front glass must be removed. Locate the 6 mounting screws, 3 on each side, remove all 6 and lift off front glass. Next remove the 3 top screws holding the flame screen;...
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Page 8: Flame Tube
Flame Tube The flame tube assembly consists of the flame tube, flame tube motor and mounting brackets. If there isn’t any rolling frame the following needs performed. To access the flame tube assembly the front glass must be removed and the flame screen pulled forward. Refer to Figure 9. Look for any jams that may cause interference of the rotating tube. - Page 9 If the plug connection is good, check for 110vac between terminals FLAME and AC-N1 on the main control board, refer to Figure 1 and Figure 2 for board and terminal locations, if there isn’t any 110vac present the main control board is defective, replace with a new board. If there is 110vac replace the flame motor. Repair connection and plug in.
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Page 10: Blower Assembly
Blower Assembly The front grill and top of the insert must be removed to service the blower assembly. Refer to Figure 1 and Figure 2. Lift the top off but leave the touch pad and temperature pot plugged in, be careful not to short circuit against the insert casing. - Page 11 Next the dual heating element has 3 wires associated with it, 2 black and 1 white. The 2 black leads are the 120vac power leads landing on terminals both marked 750W on the main control board. The lower heating element terminal lands on the lower 750W terminal on the main control board and the upper heating element terminal lands on the upper 750W terminal on the main control board.
- Page 12 Remove the 4 screws, 2 on each side, holding the blower/heater assembly to the insert. Remove the 4 screws and lift blower/heater assembly off of the insert. Next locate the 4 screws, 2 on each side, attaching the dual element heater to the blower. Remove these screws and remove dual element heater from blower.
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Page 13: Dual Element Heater With Fusible Link
Dual Element Heater with Fusible Link The front grill and top of the insert must be removed to service the heater assembly. Refer to Figure 1 and Figure 2. Lift the top off but leave the touch pad and temperature pot plugged in, be careful not to short circuit against the insert casing. - Page 14 If 120vac is not present then replace the main control board. If 120vac is present then the fusible link is defective, replace the dual element/fusible heater. Next select low on the touch keypad, the blower should start running and 10 seconds later the low heat should start;...
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Page 17: Touch Pad Control
Touch Pad Control With the insert sitting up-right, plug the insert into a known good 120vac source. The insert will beep once. Turn the insert on, the lights will light up and there will be a rolling flame. If the insert doesn’t beep or the flame and lights turn on instantly or not at all, the touch keypad is defective. -
Page 18: Temperature Pot And Temperature Sensor
Temperature Pot and Temperature Sensor With the insert sitting up-right, plug the insert into a known good 120vac source. The insert will beep once. Turn the insert on, the lights will light up and there will be a rolling flame. Turn on the low heat. The blower will turn on and 10 seconds later the low heat will come on. -
Page 19: Remote Control And Remote Control Sensor
Remote Control and Remote Control Sensor The unit comes with a remote control complete with power on/off button, low/high heat selector and up/ down flame setting. Refer to Figure 24. Flame up/down Heat low/high Power on/off Figure 24, remote control description If remote control refuses to work check battery orientation and integrity. -
Page 20: Log Removal And Replacement
Log removal and replacement The front glass needs to be removed. Locate the 6 screws, 3 on each side, holding the front glass frame in and remove. Refer to Figure 27. Locate 6 screws, 3 on each side Figure 27 Locate the 4 black rubber plugs, 2 on each side of the insert. -
Page 21: Electrical Drawing
Electrical Drawing...
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Questions and answers
when heater is turned on a beep sound is heard and the heater does not start and the flame does not come on.
The beep sound indicates that power is reaching the Heat Surge X5C heater and the control board is functional. However, the heater does not start or show a flame likely because the tip-over switch or the temperature sensor has been triggered. These safety features prevent operation until the unit is reset or placed in a proper position.
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