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Clear Spot 4G+ User Manual

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CLEAR SPOT 4G+
USER GUIDE

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Summary of Contents for Clear Spot 4G+

  • Page 1 CLEAR SPOT 4G+ USER GUIDE...
  • Page 2 ATTERY CLEAR S ONNECT YOUR WI ENABLED DEVICE TO THE POT WI FI NETWORK ONNECT TO THE NTERNET CLEAR S HARE YOUR MANAGE YOUR CLEAR SPOT CLEAR S VERVIEW CLEAR S IGNAL NFORMATION CLEAR S ONNECTED CLEAR S LERTS CLEAR S...
  • Page 3 CLEAR S / LAN DVANCED ETTINGS OUTER CLEAR S DVANCED ETTINGS OUTER ORWARD CLEAR S DVANCED ETTINGS OUTER RIGGER CLEAR S / DMZ DVANCED ETTINGS OUTER CLEAR S UPPORT CLEAR S EEDBACK CLEAR S ADDITIONAL USE CASE INFORMATION CLEAR S...
  • Page 4  Use the Micro-USB Port with the Wall Charger or to connect the CLEAR Spot to your computer.  The Mute Switch is used to turn on and off sounds (such as alerts) from the CLEAR Spot. The mute switch is located on the side of the CLEAR Spot.

  • Page 5: Insert And Charge The Battery

    CLEAR Spot automatically will turn off. No battery is in the CLEAR Spot. The CLEAR Spot is connected to the Wall Charger. The CLEAR Spot is connected via the USB Cable. The battery is either charging or not inserted.
  • Page 6 When indoors, place the CLEAR Spot near a window or outside wall to receive the best signal. The CLEAR Spot wi-fi network range is 100 – 150 feet, so you don’t have to be next to the CLEAR Spot to connect your device.

  • Page 7: Connect To The Internet

    Once you accept them, your browser will display a welcome page. Click “The Internet” option. If you activated your CLEAR Spot in 4G, you’ll be directed to a webpage to review your rate plan information and set up your CLEAR online account.
  • Page 8 It’s easy to share your CLEAR Spot with up to five devices at the same time. Give your colleagues and friends your CLEAR Spot network name and password. Make sure the devices with which you desire to share are within range of your CLEAR Spot – usually within 100 - 150 feet.
  • Page 9 CLEAR Spot Home Page. To login to the CLEAR Spot Home Page, you need to enter a Password, which is factory pre-set to “admin.” When you’re logging in, you can choose “remember me” (or Automatic Login), so that each time you open the CLEAR Spot Home Page, it remembers your login credential and the page will open without prompting you to enter your password.
  • Page 10 “Excellent signal (100%)” or “Good signal (60%).” Other information (such as RSSI, Ec/lo, and CINR – which are described later in the CLEAR Spot Online User Guide) is displayed in the window, but the most important information are the type of network to which the CLEAR Spot is connected and the signal strength.
  • Page 11  4G Only: Not recommended – connection can be established only to 4G.  4G Preferred: This is the recommended setting – the CLEAR Spot automatically will search first for the CLEAR 4G signal. If a CLEAR 4G signal is not available, the CLEAR Spot will search for an available 3G signal ...
  • Page 12 CLEAR Spot Home Page. Note: To view and read alerts, you must be logged in to the CLEAR Spot Home Page. The instructions and options shown in the alert window vary depending on the alert event. Please read and follow the alert instructions carefully.
  • Page 13 CLEAR Spot to your computer, via the USB Cable. Note: To change the number or to block devices, you must be logged in to the CLEAR Spot Home Page. When you’re ready to save your settings, click “Save” and you’ll see the CLEAR Spot Home Page.
  • Page 14 “Longer wi-fi range” means the CLEAR Spot wi-fi signal range is longer, using more battery charge.  Set the standby timer to automatically turn off the CLEAR Spot, if there is no activity on the CLEAR Spot in the selected time – select the number of minutes from the drop-down box.
  • Page 15 CLEAR online account at https://www.clear.com/my_account/signin.php. Note: To change the billing cycle start date, you must be logged in to the CLEAR Spot Home Page. If you’ve changed the day you desire the billing cycle to start, click “Save” and you’ll see the CLEAR Spot Home Page.
  • Page 16 When you’re ready to enable your Micro SD Card and save your Username and Password Security Settings, click “Save”. If you don’t desire to make any changes, click “Cancel” and you’ll see the CLEAR Spot Home Page. Note: The Micro SD Card link appears on every window of the CLEAR Spot Home Page.
  • Page 17 Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Micro SD Card (continued) Follow the instructions below to access the Micro SD Card (inserted in your CLEAR Spot) from your computer. Windows: In Windows Explorer or Internet Explorer®, type \\ClearSpot\shared.
  • Page 18 Note: To change the Sounds settings, you must be logged in to the CLEAR Spot Home Page. If you desire to mute (or disable) all sounds, you can use the Mute switch on the side of the CLEAR Spot. This overrides all enabled settings on the Sounds Window of the CLEAR Spot Home Page.
  • Page 19 Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Admin Login In order to set up or make any changes to your CLEAR Spot, you need to login in to the CLEAR Spot Home Page. On the top of the page, you’ll see “Admin Login”. Enter your “Administrator” password (which is set to “Admin) in the text box and click “OK”.
  • Page 20  Change the CLEAR Spot wi-fi network name (SSID).  Set up the wi-fi security used by your CLEAR Spot (check your computer’s or wi-fi enabled device’s user manual to see what types of security are supported). You can select from: o None: No security password is required to access the CLEAR Spot wi-fi network –...
  • Page 21 Note: To make any changes, you must be logged in to the CLEAR Spot Home Page. When you’re ready to change the password and security settings, click “Submit”. If you don’t desire to make any changes, click “Cancel” and you’ll see the CLEAR Spot Home Page.
  • Page 22  Standby Timer on Battery or USB and On AC Power: Set the standby timer to automatically turn the CLEAR Spot off, if there is no activity on the CLEAR Spot in the selected time – select the number of minutes from the drop-down box. This setting is for when the CLEAR Spot is using the battery or connected via USB Cable, to help conserve the battery charge.
  • Page 23 When you’re ready to set your display settings, click “Save”. If you don’t desire to make any changes, click “Cancel” and you’ll see the CLEAR Spot Home Page. Note: The Advanced Settings Tab appears on every window of the CLEAR Spot Home Page.
  • Page 24 Micro SD Card, after which the files CANNOT be retrieved. To prevent the loss of important data, please check the contents before you format the Micro SD Card. Note: To enable the Micro SD Card Slot / change settings, you must be logged in to the CLEAR Spot Home Page.
  • Page 25 When you’re ready to change the Sounds settings, click “Save”. If you don’t desire to make any changes, click “Cancel” and you’ll see the CLEAR Spot Home Page. Note: The Advanced Settings Tab appears on every window of the CLEAR Spot Home Page.
  • Page 26  3G Information: o Total Bytes: Displays the total number of bytes transferred by the CLEAR Spot, in 3G. o ESN (DEC/HEX): The ESN (Electronic Serial Number) is the unique first-generation serial number assigned to the CLEAR Spot.
  • Page 27  Reset Device to Factory Defaults: If you have forgotten your Administrative Password, you can reset the CLEAR Spot to the factory default settings. When you do this, this also resets the CLEAR Spot wi-fi network name and password, as well as other settings, to the factory default settings.
  • Page 28 Manage your CLEAR Spot (continued) CLEAR Spot Home Page / Advanced Settings / Device / Log Logs are a great way to find out what your CLEAR Spot is doing and where it might be having problems. This window allows you to change the CLEAR Spot’s logging rules.
  • Page 29 You can view or adjust these settings, or perform the following actions: WAN Status:  Active Network: The network type (4G, 3G, or none) to which the CLEAR Spot is currently connected.  Network Operator: Displays “Clearwire,” the carrier with whom the CLEAR Spot is activated.
  • Page 30  Update 3G Profile: If you updated the 3G PRL, you also need to update the 3G Profile. Note: To change any WAN Status settings, you must be logged in to the CLEAR Spot Home Page. When you’re ready to set your WAN Status settings, click “Save”.
  • Page 31  Load 3G PRL: Update the 3G PRL.  Upload: Upload the 3G PRL data. Note: To change any settings, you must be logged in to the CLEAR Spot Home Page Note: The Advanced Settings link appears on every window of the CLEAR Spot Home Page.
  • Page 32  NAP-ID: 4G Network Access Provider ID.  BSID: Base Station ID.  Preamble: Preamble ID of the current base station to which the CLEAR Spot is connected.  Realm: Login address used for 4G service.  Certificate Information: Displays CLEAR Spot security information.
  • Page 33 SSID text box.  Max Number of Users: Set the number of devices (users) that can connect to your CLEAR Spot wi-fi network at the same time. Select 1-5 from the drop-down box. Fewer devices connected to the CLEAR Spot can improve performance.
  • Page 34 When you’re ready to set your wi-fi network settings, click “Save”. If you don’t desire to make any changes, click “Cancel” and you’ll see the CLEAR Spot Home Page. Note: The Advanced Settings Tab appears on every window of the CLEAR Spot Home Page.
  • Page 35 CLEAR Spot Home Page.  Wi-Fi Security Type: o None: No security password is required to access the CLEAR Spot wi-fi network – not recommended since anyone may access your CLEAR Spot wi-fi network, use your internet connection, and contribute toward your data usage amounts (for which you would be responsible).
  • Page 36 CLEAR Spot Home Page / Advanced Settings / Wi-Fi /Security (continued)  Wi-Fi password: If wi-fi security is enabled, a wi-fi password is required to connect to the CLEAR Spot wi-fi network. The wi-fi password is displayed here. You can change the wi-fi password on the Advanced Settings / Wi-Fi / Security window.
  • Page 37 CLEAR Spot wi-fi network.  Allow all in list: Only devices that are in the list are allowed to access the CLEAR Spot wi-fi network.
  • Page 38 When you’re ready to set your basic router settings, click “Save”. If you don’t desire to make any changes, click “Cancel” and you’ll see the CLEAR Spot Home Page. Note: The Advanced Settings Tab appears on every window of the CLEAR Spot Home Page.
  • Page 39 When you’re ready to set your basic router settings, click “Save”. If you don’t desire to make any changes, click “Cancel” and you’ll see the CLEAR Spot Home Page. Note: The Advanced Settings Tab appears on every window of the CLEAR Spot Home Page.
  • Page 40 Note: To make changes, you must be logged in to the CLEAR Spot Home Page. When you’re ready to save your DHCP Static IP Assignment List, click “Save”. If you don’t desire to make any changes, click “Cancel” and you’ll see the CLEAR Spot Home Page.
  • Page 41 CLEAR Spot Home Page / Advanced Settings / Router / Port Forward Warning: This window includes settings that could negatively impact the performance of the CLEAR Spot, if set incorrectly. It should be used only by advanced users or if directed by CLEAR Customer Care.
  • Page 42 CLEAR Spot Home Page / Advanced Settings / Router / Port Trigger Warning: This window includes settings that could negatively impact the performance of the CLEAR Spot, if set incorrectly. It should be used only by advanced users or if directed by CLEAR Customer Care.
  • Page 43 CLEAR Spot Home Page / Advanced Settings / Router / DMZ Warning: This window includes settings that could negatively impact the performance of the CLEAR Spot, if set incorrectly. It should be used only by advanced users or if directed by CLEAR Customer Care.
  • Page 44 CLEAR Spot Home Page / Support If you are connected to the internet, clicking “Support” (on the top right side of the CLEAR Spot Home Page) will open a new web browser (or window) and you’ll see the CLEAR online support page.
  • Page 45 CLEAR Spot Home Page / Feedback If you are connected to the internet, clicking “Feedback” (on the top right side of the CLEAR Spot Home Page) will open a new web browser (or window), where you’ll be able to provide feedback on your CLEAR Spot.
  • Page 46 Online Help: View and read the contextual help pages. User Guide: View and download the CLEAR Spot User Guide. Important Information: Opens a window that displays regulatory information, safety information, and other important disclosures. Note: The Help link appears on every window of the CLEAR Spot Home Page.

  • Page 47: Additional Use Case Information

    (Windows 7, Windows Vista®, Windows XP, or Mac (OS X 10.4 x or higher based) computer (also known as tethering) when:  You need to charge the CLEAR Spot battery, but you don’t desire to use the Wall Charger, or it is not available.

  • Page 48: Quick Tips

    Ensure your devices recognize your CLEAR Spot It’s easy to share your CLEAR Spot with up to five devices at the same time. Make sure you are using the correct CLEAR Spot wi-fi network name and password. They can be found on the CLEAR Spot LCD screen.

  • Page 49: F Acilitating Your Ability To Browse The Internet

    4G Only: Not recommended – connection can be established only to 4G. o 4G Preferred: This is the recommend setting – the CLEAR Spot automatically will search first for the CLEAR 4G signal. If a CLEAR 4G signal is not available, the CLEAR Spot will search for an available 3G signal.

  • Page 50: Other Information

    Micro-USB Cables, Wall Chargers, and a Car Charger. Battery Wall Charger Micro-USB Cable Car Charger  Visit any CLEAR Retail Store nationwide to learn more and to purchase the accessories you need. Technical Specifications  Dimensions: 3.15” x 3.15” x .59”  Weight: 4.5 oz ...

  • Page 51: Still Need Help

    24/7 and live telephone support between 9am and 10pm, local time, seven days a week. Questions about your bill?  When you set up your CLEAR online account, you provided CLEAR with a credit card number to which CLEAR automatically may bill your charges. However, if you desire to view your bill or to change the credit card to which your CLEAR charges are billed, it’s easy to do so.

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