Kenmore 796.3151#21 Series Use & Care Manual page 24

TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Problem
Washer will not operate Control panel has powered off due to
Washer not filling
properly
Possible Causes
inactivity.
Washer is unplugged.
Water supply is turned off.
Controls are not set properly.
Lid is open
Circuit breaker/fuse is tripped/blown.
Control needs to be reset.
START/PAUSE was not pressed after a cycle
was set.
Extremely low water pressure.
Washer is too cold.
Filter clogged.
Inlet hoses may be kinked
Energy efficiency.
Insufficient water supply.
The washer lid is open.
Hot and cold inlet hoses are reversed.
Water level is too low.
This is normal. Press the POWER button to turn
the washer on.
Make sure cord is plugged securely into a
working outlet.
Turn both hot and cold faucets fully on.
Make sure the cycle was set correctly, close the
lid and press the START/PAUSE button.
The washer will not operate if the lid is open.
Close the lid and make sure that nothing is
caught under the lid preventing it from closing
completely.
Check house circuit breakers/fuses. Replace
fuses or reset breaker. The washer should be
on a dedicated branch circuit. The washer will
resume the cycle where it stopped once power is
restored.
Press the POWER button, then re-select the
desired cycle and press the START/PAUSE
button.
Press the POWER button then re-select the
desired cycle and press the START/PAUSE
button. The washer will shut off if the START/
PAUSE button is not pressed within four minutes.
Check another faucet in the house to make sure
that household water pressure is adequate.
If the washer has been exposed to temperatures
below freezing for an extended period of time,
allow it to warm up before pressing the POWER
button. Otherwise, the display will not come on.
Make sure the inlet filters on the fill valves
are not clogged. Refer to the filter cleaning
instructions.
Check that inlet hoses are not kinked or
clogged.
This is an energy-efficient washer. As a result,
the temperature settings for this washer may be
different than non-energy-efficient washers.
Make sure that both hot and cold water faucets
are turned on all the way.
The washer will not operate if the lid is open.
Close the lid and make sure that nothing is
caught under the lid preventing it from closing
completely.
Check inlet hose connections. Make sure the hot
water supply is connected to the hot inlet valve,
and the cold water supply is connected to the
cold inlet valve.
This is a high efficiency washer. The water will
not normally cover the clothes. The fill level is
optimized for the wash motion to achieve the
best wash performance.
30
Solutions