Allworx Server User Manual
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Allworx Server User Manual

Allworx Server User Manual

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Allworx
Server User Guide
Version 7.6
Updated November 25, 2013

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Summary of Contents for Allworx Server

  • Page 1 ® Allworx Server User Guide Version 7.6 Updated November 25, 2013...
  • Page 3 ® Allworx Server User Guide Version 7.6...
  • Page 4 This is not the sale of the software or any copy of the software; all right, title, ownership of the software remains with Allworx or its vendors.

  • Page 5: Table Of Contents

    Allworx Server User Guide Version 7.6 Contents Messages ....................1 Visual Message Center ...................1 Audio Message Center ..................2 Listening to the Voicemail ................3 Sending Voicemail Messages ..............4 Changing Audio Message Center Settings ..........5 Announce Only Call Handling ..............8 Accessing an Outside Line .................9 Placing Internal Calls ................10...
  • Page 6 Allworx Server User Guide Version 7.6 Page iv 1-866-ALLWORX * 585-421-3850 wwww.allworx.com Revised: 11/25/13...

  • Page 7: Messages

    • Audio Message Center - Calls the Message Center and uses audio menus. The Visual Message Center is not available on Allworx 9102, 9112, 9202, and 9202E Note: handsets. The following features are only available in the Audio Message Center: •...

  • Page 8: Audio Message Center

    Dial 6 and the primary extension (6 + ext.). Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult the Allworx Server Administrator. Enter the extension password and the # symbol using the numeric keypad.

  • Page 9: Listening To The Voicemail

    Allworx Server User Guide Version 7.6 Use the following features to listen to the voicemail messages: Feature Listen to new voicemail messages Listen to saved voicemail messages Send a message Change your Message Center system settings Access an outside line (if enabled)

  • Page 10: Sending Voicemail Messages

    Log in to the Audio Message Center main menu and press 3 on the numeric keypad. Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult with the Allworx Server Administrator. Page 4 1-866-ALLWORX * 585-421-3850 wwww.allworx.com...

  • Page 11: Changing Audio Message Center Settings

    Change your PIN Return to the previous menu Listen to the choices again Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult with the Allworx Server Administrator. 1-866-ALLWORX * 585-421-3850 Page 5 wwww.allworx.com...
  • Page 12 Users can change the Presence Setting without accessing the Audio Message Center. Note: Press the Presence soft key (not available on Allworx 9102, 9112, 9202, and 9202E handsets) or press the Mute/DND button for more than 1 second. The Presence menu displays.
  • Page 13 Allworx Server User Guide Version 7.6 Follow the prompts to record a name, and then press the # key. Select one of the following options: Option Save your name recording Change your name recording Review your name recording Cancel changing your name recording...

  • Page 14: Announce Only Call Handling

    Users have both a PIN and a password. The PIN is for Hot Desk logins, logging into the Note: Message Center, and logging into ACD Queues. The password is for logging into My Allworx Manager, the Allworx Call Assistant, Allworx Interact and the Allworx Admin page. 1.2.4 Announce Only Call Handling Users can configure their voicemail to prevent callers from leaving messages.

  • Page 15: Accessing An Outside Line

    1.2.5 Accessing an Outside Line The Allworx Server Administrator can give configure the permission to access outside lines from within the Audio Message Center. Users can dial external calls by pressing 7 from within from the main Audio Message Center menu. This enables users to dial calls from off-site locations using the company’s outside lines and Caller ID.

  • Page 16: Placing Internal Calls

    Place Internal Calls when Leaving a Voicemail If the system directs a call to an internal extension to Allworx voicemail, users can dial another internal extension. To dial the new extension, press * on the numeric keypad plus the extension or dial “0”...

  • Page 17: My Allworx Manager

    • Phone Functions • Shared Files Items in the list above are available as tabs on the main My Allworx Manager page. Note: Permission is required to access others. Contact the System Administrator to obtain permission. Access My Allworx Manager Open a web browser and enter the Allworx server’s LAN address into the address box.

  • Page 18: Settings

    The presence is visible to other users on the My Presence Directory tab of My Allworx Manager. See “My Presence” on page 26 for information on setting the presence. Provide setup information for advanced Allworx products and indicates if the Allworx My Products Server Administrator has enabled these products.

  • Page 19: My Conferences

    Function Usage instructions for system dialing of default extensions and calling features on Phone Allworx phones If the instructions do not match the required extensions, the Allworx Functions Server Administrator has changed the system extension settings. * See the Allworx Server Administrator for access privileges.
  • Page 20 Allworx Server User Guide Version 7.6 stating, “You are not the creator or moderator of any conferences.” After creating a conference, the following information is viewable for each conference: Topic Description Conference Explain the purpose of the conference. Description Identifier with unique numerals for attendees to confirm on the system the Conference ID correct conference.

  • Page 21: Scheduling A Conference

    Allworx Server Administrator reboots the server. 2.3.2 Scheduling a Conference If the Allworx Server Administrator did not purchase or install the Conference Center, this Note: option does not display on the My Conferences tab. The Allworx Server Administrator must enable permission for the user to schedule a Note: conference.

  • Page 22: Joining A Conference

    Any callers present in the conference hear a “ding” to signal the entrance of a new caller and a “dong” if a caller leaves the conference. Extensions may vary per system. Please check the phone functions tab of the My Allworx Manager page or consult with the Allworx Server Administrator.

  • Page 23: Terminating A Conference

    Allworx Server User Guide Version 7.6 2.3.4 Terminating a Conference Scheduled conferences last the full duration and automatically extend while users are still in the conference. However, once a conference has gone beyond the scheduled end time it is subject to automatic termination.
  • Page 24 Attempt. The Destination is the handset of the primary extension and the Finally route is the voicemail inbox. Log in to My Allworx Manager. Select the My Extensions tab. The list of Presence and Call Routes displays. Locate the Presence and click the Modify link.
  • Page 25 Allworx Server User Guide Version 7.6 Locate the First connection attempt, and click the drop-down list and select from the list of available Handsets, User Extensions, Call Monitors, and the Follow Me option. Select the destination. Configure the Finally route, which is the destination of unanswered calls.
  • Page 26 Allworx Server User Guide Version 7.6 To change the current presence after configuring the call routes, click the My Presence tab. Select the appropriate presence, and then click the Update button. To configure the Call Routing for Multiple Destinations: Repeat To configure the Basic Routing through Step 6.

  • Page 27: On-Busy Routing

    Allworx Server User Guide Version 7.6 Locate the First connection attempt section, and click the add another connection attempt link. This creates another connection attempt section (ex: Second, Third, etc). Configure the connection attempt using the options discussed in previous sections.

  • Page 28: Follow-Me-Anywhere

    2.4.2 Follow-Me-Anywhere Users can forward calls to other phones outside of the Allworx System such as cell or home phones. If the recipient does not answer the call, the system directs the call back to follow the rest of the configured call route. In following the remainder of the call route, the system may direct unanswered Follow Me calls to the Finally route, which enables callers to leave messages in the default voicemail inbox.
  • Page 29 Click the Update Call Route button to save the changes. Extensions may vary per system. Please check the phone functions tab of the My Allworx Manager page or consult with the Allworx Server Administrator.
  • Page 30 • The primary phone for quick transfer is independent of your regular phone and must be set up, separately. See the Allworx Server Administrator to designate the phone for use during the Quick Transfer. The consult and transfer features are not available for some outside lines. See the Note: Allworx Server Administrator for more information.
  • Page 31 Allworx Server User Guide Version 7.6 Click the My Extension tab, and locate the Presence section. Click the add new Call Route link. Locate the Call Route for calls from section: and select the radio button for external or internal calls.

  • Page 32: My Presence

    My Presence The Presence setting controls the routing of incoming calls to your extension and displays your presence status to other users in My Allworx Manager. The system automatically routes calls to your extension based on your Presence status and configured Call Routes.
  • Page 34 1-866-ALLWORX • 585-421-3850 www.allworx.com Version: 7.6 Revised November 25, 2013...

This manual is also suitable for:

Server 7.6

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