Stephen SVX8004 User Manual

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SVX8004 IP PBX System User Guide

SVX8004 IP PBX YSTEM

User Guide

陈泽科技有限公司

www.stephen-tele.com

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Page 1 SVX8004 IP PBX System User Guide SVX8004 IP PBX YSTEM User Guide 陈泽科技有限公司 www.stephen-tele.com - 1 -...
Page 2 12 VoIP extensions 1.3. Features Full Range of PBX Features SVX8004 IP PBX offers a full range of traditional PBX features like Call ID, Call Forward, Call Transfer, Call Pickup, Call Waiting and www.stephen-tele.com 陈泽科技有限公司...
Page 3: Software Specifications
All such features are available to both analog and VoIP extensions. Auto Attendant SVX8004 IP PBX handles inbound calls with an auto attendant. Auto attendants answer all incoming calls, play a recorded message and route callers to their requested extensions. All voice prompts are fully customizable.
Page 4: Hardware Specifications
Moisture — Do not place SVX8004 IP PBX in a high-humidity environment. Heat — Never place SVX8004 IP PBX near heat sources such as radiators, floor registers or in direct sunlight. Do not stack units on top of each other.
Page 5: Front & Back Panel
Line Indicates the usage of the onboard extensions. The light is lit when the extension is ringing or off-hook. 2.5. Back Panel SVX8004 IP PBX with 2 Extensions and 2 Lines www.stephen-tele.com 陈泽科技有限公司...
Page 6: Connect The Device
NOTE: The SVX8004 IP PBX with 2 extensions and 2 lines supports power failure pass-through. In the event of a power failure or loss of power, the extension ports are able to receive and make calls through the line ports directly.
Page 7 Connect the LAN port on the device to a Router/Switch by cable. The LAN indicator will lit if connected correctly. 2.6.5. Connect the computer Connect a computer to the same Switch or Router as SVX8004 IP PBX, so the SVX8004 IP PBX can be accessed through the network. 2.6.6. Connect the telephone Connect one end of the provided RJ-11 telephone cable to the Phone jack and the other end to your phone.
Page 8: Initial Configuration
2.6.7. Connect the PSTN line Connect one end of the RJ-11 telephone cable to wall phone jack of an incoming phone line and the other end to the Line jack at the back of the SVX8004 IP PBX. WARNING! Never connect the line to the Phone jack Otherwise, the device may be damaged.
Page 9: Web Interface Overview
3.1.3. Web interface overview After successful login, the desktop screen will appear. Online Help center - Click this icon to enter the online help center of SVX8004 IP PBX Application Manage - Add, remove or update the application or software.
Page 10: Control Panel
SVX8004 IP PBX System User Guide 3.1.5. Control Panel This screen lets you change the password for the login account, modify system time and check the system information. To check system information: To change the login password: To set the system Time: There are two ways to set the system time: www.stephen-tele.com...
Page 11 SVX8004 IP PBX System User Guide Set as PC Time: Click this button. The device will synchronize time with your PC immediately. Through NTP Server: Tick the option “Auto Synchronize with Internet NTP Server”, The device will automatically synchronize time with the NTP server periodically.
Page 12 SVX8004 IP PBX System User Guide 3.1.6. Application Manage This screen lets you add or remove application(s) and update the system software. To remove an application, just click the “Delete” button under the application name which you want to remove.
Page 13: Configure Extensions
You can click the button “Reload ROXos” to restart the IP-PBX service without rebooting the device. NOTE: Only one CODEC type is supported by SVX8004 IP PBX at a time. If you want to change to other CODEC type, you should update the firmware to corresponding version.
Page 14 SVX8004 IP PBX System User Guide Number - The telephone numbers of the 2 onboard Ext ports are fixed to 101 and 102. The user can not change these. Display Name - A description name for memorization. When calling from this extension to another IP phone, the name will be displayed on the LCD screen of the phone as the caller name.
Page 15: Extension Status
2 onboard analog extensions. You can click the “Extension Status” submenu again to refresh the information. IP Address - The IP address from which the IP extension is registered to SVX8004 IP PBX. Port - The port associated with the IP address for registration.
Page 16 Just click on the number to enter the “Edit Extension” screen if a parameter change is needed. 3.3. Configure PSTN Lines SVX8004 IP PBX has 2 onboard line ports which can be connected with 2 PSTN lines. The system can be extended to up to 6 PSTN lines via FXO Gateway if more PSTN lines needed.
Page 17 SVX8004 IP PBX System User Guide Extension - The specified extension will ring immediately when the call comes in. Ring Group - The Ring Group will ring immediately when a call comes in. This option is grey if no ring group has been added yet.
Page 18 SVX8004 IP PBX System User Guide Line ID - The Line ID is the number which the gateway will use to register to the SVX8004 IP PBX. Authen ID - The authentication ID when registered to the SVX8004 IP PBX.
Page 19: Line Status
Configure the VoIP registration Each line created for the VoIP gateway in the SVX8004 IP PBX System has to be configured in the VoIP gateway’s “SIP” or “VoIP” settings section. Each line has to be configured with a SIP account including Line ID (line number), Authentication ID and Authentication Password.
Page 20: Configure Voip Lines
SVX8004 IP PBX System User Guide 3.4. Configure VoIP lines 3.4.1. Configure VoIP Provider Click the“Lines” menu, and “Add VoIP Provider” submenu. The Add VoIP Provider screen will appear. You can add a VoIP provider line group and add the SIP accounts acquired from the VoIP provider.
Page 21 “Outgoing” is selected; both incoming and outgoing calls are allowed on the line if “Both” is selected. Line ID - The Line ID is an internal number used by SVX8004 IP PBX to identify each line. Click the “Finish” button. The system will bring up the line manage page which shows all the lines including the 2 onboard lines and the lines added via gateway and provider.
Page 22 SIP server in order to be able to call each other. SVX8004 IP PBX supports connecting with other SIP devices via SIP Trunk. These SIP devices can be other SVX80004 or other third party IP-PBX, analog gateway, digital gateway, soft switch, etc.
Page 23 SVX8004 IP PBX System User Guide Name - A description name for memorization. The name will be automatically added with the prefix “tk_” by the system to clearly indicate it is a VoIP trunk. Server Address - The IP address of the other SIP device Server Port - The SIP port number of the other SIP device.
Page 24 SVX8004 IP PBX System User Guide 3.5. Configure Outbound Rules An outbound rule defines on which line an outbound call should be placed. This allows you to create a set of rules which specifies how a call should be made based on which extension is making the call and what number it is calling.
Page 25: Advanced Configuration
SVX8004 IP PBX System User Guide NOTE: 'Strip Digit' has higher priority then 'Prepend'. A caught number will be processed by 'Strip Digit' first before been processed by 'Prepend', for example, when 'Strip Digit' has value of '2' and 'Prepend' has value of '33', a caught number '123456' will be transformed to '333456' before it is route to a selected line group Calls from extension(s) - Select the extensions for which this rule applies.
Page 26: Auto Attendant
3.6.2. Auto Attendant The auto attendant feature allows SVX8004 IP PBX to answer incoming calls automatically and present the caller with a list of options. The caller can then choose the appropriate option using the numbers on his phone key pad or enter the extension number directly to be connected to an extension.
Page 27 SVX8004 IP PBX System User Guide You can implement a menu: for example, for sales, press 1; for support, press 2, etc. Recording a menu prompt Before you create your auto attendant, you must write down the menu options you wish to offer the caller, think of a suitable text and record the announcement.
Page 28: Call Queue
Usually Call Queue is used for attendants who need to handle many incoming calls. SVX8004 IP PBX supports only one call queue for attendants and up to 6 calls can be waiting in the queue at the same time. Click the “Advanced” menu, and “Call Queue” submenu. The “Attendant Call Queue Settings” page will appear. The user can modify the call queue settings here.
Page 29: General Configuration
SVX8004 IP PBX System User Guide Click “Add Pickup Group“, The “Add Pickup Group” screen will appear. Pickup Group No - Select a number for this pickup group. Up to 4 pickup groups can be added. Name - A description name for memorization.
Page 30: Ring Settings
RTP End - Specify the end port for RTP protocol. Default is 11000. External Addr. (If behind NAT) - Specify the external public IP address or domain address if the SVX8004 IP PBX is behind NAT. Domain Refresh (When using external domain) - Specify the period for the domain refresh. The SVX8004 IP PBX needs know the actual external IP address of the domain name if domain name is used in the “External Addr.”...
Page 31: Voicemail Setting
3.7.3. Voicemail Setting SVX8004 IP PBX has 16M bytes flash memory space and can store up to 3 hours voicemail messages in G.729. By default 14 voicemail box accounts are created and the space for each extension is about 12 minutes. You can decrease the number of the accounts if not all the extensions need to be voicemail box enabled, so that each account can get more memory space.
Page 32: System Restore
SVX8004 IP PBX System User Guide Ext Dial Interval - Specify how many seconds to wait for the next digit to be dialed on the onboard Ext port. If no more digits are dialed before the time expires, then the dialing will be regarded as completed and the calling will start.
Page 33: Using The Telephone
Dial the PSTN number followed by “#”. 4.1.3. Making outgoing PSTN calls via VoIP gateway Make sure the VoIP gateway has been added and the lines have been successfully registered to the SVX8004 IP PBX. Then make www.stephen-tele.com 陈泽科技有限公司...
Page 34: Receiving Calls
4.1.4. Making outgoing VoIP calls via VoIP provider Make sure the VoIP provider has been added and SVX8004 IP PBX has been successfully registered to the VoIP provider with the lines. And then make sure an outbound rule has been added for this VoIP provider line group. (For how to add VoIP provider and check the registration status, please refer to the section “Configure VoIP Provider”.
Page 35: Call Transferring
Dial “*970” followed by “#”. A voice prompt can be heard confirming the successful activation of the call waiting function. NOTE: The call waiting function is temporarily not supported by the onboard extension of the current version of SVX8004 IP PBX. To deactivate the call waiting function: Pick up your IP phone’s handset.
Page 36 SVX8004 IP PBX System User Guide Call Forwarding Busy - Incoming calls will be automatically forwarded to another number when your extension is busy. To activate call forwarding busy: Pick up your IP phone’s handset. Listen for the dial tone.
Page 37: Using Voicemail
If call forwarding on busy or call forwarding no answer is activated, the call will not be forwarded to voicemail. The SVX8004 IP PBX will play a voice prompt to users when the mailbox for the extension is going to be full.
Page 38: Copyright Notice
SVX8004 IP PBX System User Guide *888 Enter voicemail box IVR (voice menu). Following the voice instructions, you can manage your extension’s voicemail box and record your personal mailbox greeting. *970 Activate call waiting function for the extension. *971 Deactivate call waiting function for the extension...