Solitaire 2000 User Manual

1
Solitaire 2000 User Guide
Description Please Read This
Your Solitaire 2000 payphone is designed for Approval Information is shown on Page (11),
and if you are using other equipment on the
use in domestic, supervised indoor locations and
accepts 10p, 20p, 50p and £1 coins. The case same line, see Page (5). If you are providing
a payphone service to the public, see Page
design allows the Solitaire 2000 to be equally 'at
home' free-standing or fixed to a wall or shelf. (12) for the regulations that apply.
The Solitaire 2000 provides Payphone Otherwise, you do not have to read all of this
Identification Tone (Beep...Bop) to tell telephone leaflet to use your payphone. Your Solitaire 2000
operators that the telephone they have dialled is is ready to use 'straight from the box' although all
a payphone and that reverse charge calls should calls will be charged at the daytime rate, until you
not be connected. If required, this feature can be set the correct time and day - see Page (7).
switched off.

Recording Key and Serial Numbers

Calls to Emergency Services on 999 or 112
We have supplied your Solitaire 2000 with two
are always available without coins.
keys for the case lock. As well as giving access
to the cash inside the phone, they also allow you
In Basic settings, calls to 100 Operator and
118XXX Directory Enqury services are only to reprogramme the payphone. You should
record the key number here:
available to the payphone owner, in owner mode.
These facilities can be opened to payphone users.
Your payphone also has the facility to bar calls to If you lose your keys you can get replacements
by contacting our Customer Services Helpline.
particular STD codes, for example 090 is barred
www.solitairepayphones.com
in the Basic Settings.
As you become more familiar with the extensive
You will find the serial number of your phone on
facilities it offers, you can of course customise
its base. Record this serial number here as it
the settings of your Solitaire 2000 to suit your
may be needed for warranty service:
own particular needs.
Hearing Impaired Users
Your Solitaire 2000 is designed to plug into a
The Solitaire 2000 incorporates an
new modular telephone socket. If you do not
inductive coupler in the handset to
have such a telephone connection socket, you
assist users of post aural hearing aids.
should contact your local BT Payphone Sales
Future Coins
Office to arrange for one to be fitted. Contact:
In the event that the Royal Mint introduces new
0800 115511
coins, please contact our Helpline.
150
In the event of difficulties, please contact our Customer Services: telephone helpline: 0870 601 0024

Making a Payphone Call

Making an "Owner Mode" Call

The Payphone Identification Tone (Beep...Bop) As the payphone owner who knows the four-digit
will sound in the earpiece. Calls to Emergency PIN, you do not need cash to make a call.
Services are free, no coins are required.
Lift Handset
Listen for Dialling Tone
Enter your four-digit PIN
Dial Number
If the correct PIN number is entered,
the LED comes on for five seconds.
When your call is answered:
Insert Cash
Make your "Owner Mode" Call
You will not have to insert any coins.
The Insert Coin LED will light
until coins are accepted.
To return to "Payphone Mode":
Hang up for more than two seconds.
You may now Speak on your Call
NB: A follow-on "Owner Mode" call can be
made by pressing and releasing the
When only 10 seconds of call time are left, the
hookswitch briefly. You will not have to
expiry tone will sound in the earpiece and the
enter your PIN again for the follow-on
LED will start flashing to prompt the insertion of
call.
more cash.
BT Caller ID (1471) is available to
When only 2 seconds are left, a continuous tone
payphone users.
will sound to alert the user that it is now too late
Owner mode is required to access BT
to insert more coins. The call will be
Callminder (1571). To access messages
disconnected when the time expires, the line will
from BT Callminder 1571 service , enter
be broken and the dialling tone will return.
owner mode *# PIN , dial 1571, then
press * on the payphone and then follow
the voice instructions.
4

Features

(LGPM0296-2N1 RoHS)
Owner PIN Label
on Handset
"FREE" Number
- UK (except Northern Ireland)
Write-on Area
- Northern Ireland

Calling a "FREE" Number

Your Solitaire 2000 allows you to set ten UK
telephone numbers as "FREE" - that is, the user
will not have to insert coins, but the call will still
appear as normal on the payphone's bill.
Lift Handset
When one of these numbers is dialled, the user
should not insert any cash. You may wish to use
Press * then #
this feature for the numbers of family or friends.
"FREE" numbers must be programmed before
they can be used, see Page (9) overleaf.
To use the "FREE" numbers:
Lift Handset
Either:
Dial Number and
Press # and then
the store number (0-9)
for the "FREE" Number required,
Or:
Dial the "FREE" Number in full
on the keypad normally
If the number dialled in full has been
programmed as a "FREE" number, the call can
proceed without coins, otherwise the user will be
prompted to insert cash.
NB: The operator notification tone will still
sound in the earpiece to tell the called
party that the telephone they are
speaking to is a payphone.
2
Case Lock Coin Slot Insert Coin LED
S O L I T A I R E
1 1 0 0 2 0 0 0
1 0 2 0 5 0 £ 1
1. LIFT 2. DIAL 3. WAIT FOR 4. INSERT
HANDSET NUMBER ANSWER COIN
#1
#2
#3
#4
#5
1 2 3
#6
#7
#8
4 5 6
#9
#0
Solitaire Card
EMERGENCY
DIAL: 999 or 112
EMERGENCY 7 8 9
DIAL: 999 or 112
Tel. No.
Tel. No.
0 #
*
Hookswitch Keypad
www.solitairepayphones.com

Receiving a Call

Calls may be accepted normally, by lifting the
handset when the payphone rings.
The Payphone Identification Tone may sound in
the earpiece (if it is switched on) to tell telephone
operators that the telephone they have dialled is
a payphone and that reverse charge calls should
not be connected.

Changing the Ringer Volume

Unlock and open the case, then locate and
adjust the Ringer Volume Switch (high/low/off).
Then close and lock the case.
RESET

Extension Telephones

To avoid unauthorised chargeable calls being
made on an extension telephone plugged into
the same line as your payphone, you should
ensure that any extension is installed in a secure
location.
NB: Calls accepted on an extension
telephone cannot be subsequently
transferred to the payphone.
Solitaire Socket clamp which uses the
screws of the socket to retain telephone
plug available by contacting our
Customer Services Helpline on
0870 601 0024.
5
3

Installation

Owner Personal Identity Number
If your Solitaire 2000 is to be used free-standing
on a surface, ensure it is in a stable position, (PIN) label from the handset
where it cannot fall and cause injury. Remember
and record the number here:
it will be heavy when full of cash (~4Kg). Also
take care that the line cord does not present a
trip hazard.
To fix your Solitaire 2000
securely to a wall or table, open
the case, locate the fixing
positions in the back or base of
the rear case. Drill and fix as
appropriate using screws and
wallplugs strong enough to
support the weight of the
payphone full of cash. Close
and lock the case.
When providing a payphone service to the
public, in order to comply with OFCOM
Regulations, you must complete the important
information panel and display it near the
payphone: see Page (12) overleaf.

Emptying the Cashbox

The Solitaire 2000 cashbox holds approximately
four hundred 10p coins. In order to increase
security and to avoid coin jams, you should
empty the cashbox regularly.

Important Information

• If you wish to use Prepaid Calling Cards
with Freephone access then users must
dial the card access number then * on the
Your Solitaire 2000 is now
payphone ,then follow voice instructions
• The Solitaire 2000 must NOT be used in an
extension socket on a switchboard (PABX),
as all calls made could be charged
incorrectly at local rates.
Basic Settings

Ringtime Limit

Solitaire 2000 is factory programmed with the Because your Solitaire 2000 does not receive a
following basic settings, many may be changed - signal from the exchange telling it when a call
refer to appropriate section. has been answered, a Ringtime Limit is set. This
time controls how long the payphone will allow
Recommend these are set at installation
Time/Day:
an outgoing call to ring if no cash is inserted.
Local Codes: 0844/0845
National Fees: Minimum Fee 10p Unit Fee 10p The factory set value of 30 seconds is
International Calls are barred but can be
considered to be the optimum for most calls.
allowed see page 9
After this length of ringing, with no cash inserted,
International Fees Minimum Fee 10p Unit Fee 10p
the payphone will automatically hang up,
stopping the attempted outgoing call.
Ch r a g e b a n d Ch e ap Da y i t me W e e k e nd
L o c l a 6 7 67 7 6
67 67
Long Distance 43 3 43 43 4
Ringer Equivalence Number
M o i b e l 31
16 9
All items of telephone equipment have a Ringer
Eire 12 7
12
Int Band 1 7.9 Equivalence Number (REN). The REN is used to
7.9 7.9
Int Band 2 2.1 2.1 2.1 calculate how many items may be connected to
the same telephone line.
Time Period Defaults:
Mon to Fri: Cheap 00.00-08.00 & 18.00-24.00.
The Solitaire 2000 has a REN of 3. A total REN
Mon to Fri: Daytime 08.00-18.00.
of 4 is allowed on any one line. This means that
Sat and Sun: Weekend Rate all day.
Dialling Type : Set to Tone only one ordinary extension telephone may be
Personal Identification Number: On handset label
used on the same line as the Solitaire 2000.
Exception Code Defaults: However, see the notes on Extension
Telephones on Page (5).
L o n g
Fr e e L o c al M o i b e l B a r r ed
D s i a t n c e
0 5 0 , 0
1, 04,
0844, 0 , 1 0 , 2
BT Ringback Service
0 8 0 , 0 0 7 05, 06, 070
0845 03, 0870
0 8 0 , 8 076, 08, 09
To protect yourself from some possible frauds
being attempted on your payphone, we strongly
Int Band 1 003 & 004, Int Band 2 00X
recommend that you call BT on 0800 800 150
Service Numbers: 100/118XXX Operator/Directory
and ask for this service to be removed from your
Enquiry calls are barred in payphone mode.
payphone line.
Free unlimited digits 0500, 0800, 0808
We also recommend you call 0845 077 9000 to
These are factory settings. They may be
have the 0800 Reverse service blocked from
superseded by a "PIC" upgrade, in which case
your payphone line.
new settings will be supplied with that upgrade.
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1. Remove your
2. Plug it in.
S O L I T A I R E
1 0 2 0 5 0 £ 1
1. LIFT 2. DIAL 3. WAIT FOR 4. INSERT
HANDSET NUMBER ANSWER COIN
#1
#2
#3
#4
#5
1 2 3
#6
#7
#8
4 5 6
#9
#0 Solitaire Card
EMERGENCY
DIAL: 999 or 112 EMERGENCY 7 8 9
DIAL: 999 or 112
Tel. No. Tel. No.
* 0 #
3. Lift the Handset.
ready for use!