NEO Coolcam Instruction Manual
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NEO Coolcam Instruction Manual

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INSTRUCTION MANUAL

Neo Coolcam IP Camera
Revised: June 28, 2013
Thank you for purchasing from SafetyBasement.com! We appreciate
your business.
We made this simple manual to help you enjoy your new product as
quickly and easily as possible.
Be sure to check the TECH SUPPORT tab on your product page at
SafetyBasement.com for the latest available manual.

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  • Page 1: Instruction Manual

    INSTRUCTION MANUAL Neo Coolcam IP Camera Revised: June 28, 2013 Thank you for purchasing from SafetyBasement.com! We appreciate your business. We made this simple manual to help you enjoy your new product as quickly and easily as possible. Be sure to check the TECH SUPPORT tab on your product page at...
  • Page 2 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 PRODUCT REFERENCE LIGHT SENSOR FOCUS RING CAMERA LENSE IR BULBS POWER EXTERNAL CONNECTOR SPEAKER CONNECTOR ETHERNET WIFI ANTENNA EXTERNAL CONNECTION CONNECTOR ALARM CONNECTORS Page 2 www.SafetyBasement.com Phone: 877-345-2336 Fax: 888-236-2524...
  • Page 3 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 INTRODUCTION Thank you for purchase this IP camera. With it, you will be able to check in on the area it is monitoring using the Internet and your smartphone. These instructions cover the basic setup and use of this product and should be followed carefully.
  • Page 4 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 SET UP INFORMATION Please write down the info you gather on this page for your reference. Router Name: Router Password: Router Address: Subnet Mask DNS Server Camera Address Http Port Network Name...
  • Page 5 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 INFO : YOUR IP ADDRESS Each device on your network has a unique address, called an IP Address. These addresses allow the devices to talk to the network. Your PC has an IP Address, your router has one, and your camera will have one.
  • Page 6 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 INFO : YOUR IP ADDRESS Your screen may look a little different, depending on your network setup and your version of Windows. Click on your CONNECTION. This will bring up information about your connection.
  • Page 7 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 INFO : YOUR IP ADDRESS Now, click on DETAILS. This is where we’ll get the information we need. Page 7 www.SafetyBasement.com Phone: 877-345-2336 Fax: 888-236-2524...
  • Page 8 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 INFO : YOUR IP ADDRESS Your PC IP 4 - Subnet Mask 3 - Router 5 - DNS You can see your PC’s IP address. In this case, 192.168.0.13. The first 3 numbers are the same for all your devices on your network. Remember: your numbers may be different from what is shown in the examples.

  • Page 9: Connecting The Camera

    PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 CONNECTING THE CAMERA POWER CONNECTOR ETHERNET WIFI ANTENNA CONNECTION CONNECTOR Attach the WIFI antenna to the connector and screw on securely. Page 9 www.SafetyBasement.com Phone: 877-345-2336 Fax: 888-236-2524...
  • Page 10 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 CONNECTING THE CAMERA Plug the ethernet cable into the port on the camera. Page 10 www.SafetyBasement.com Phone: 877-345-2336 Fax: 888-236-2524...
  • Page 11 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 CONNECTING THE CAMERA Plug the the other end of the ethernet cable into a free port on your Router. Note: your Router may look different from the example shown. Ports are usually called LAN 1, LAN 2, and so on.
  • Page 12 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 CONNECTING THE CAMERA Now plug in your power adapter. Please allow 30 seconds for your camera to start. It will move around during the start up process. During this time, your camera will try to find a free IP address on your network.
  • Page 13 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 IP CAMERA SOFTWARE You are now going to use the software you downloaded from our site. This is called IP Camera Tool. IP Camera Tool will do one thing - it will locate your camera on your network and let you access it for the first time.
  • Page 14 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 LOG IN Your login screen should appear in Internet Explorer or your main browser. Enter the name “admin” in the User area. All lower case. Click Sign In. Page 14 www.SafetyBasement.com Phone: 877-345-2336 Fax: 888-236-2524...

  • Page 15: Internet Explorer

    PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 INTERNET EXPLORER Internet Explorer uses software called ACTIVE X to run some of the features of your camera. You should ALLOW ActiveX to run if you want all the features. After you ALLOW, you will need to LOGIN again.

  • Page 16: The Main Interface

    PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 THE MAIN INTERFACE Your camera should now be working using the initial settings. We’re going to make some quick changes to the settings. First, let’s change the resolution of the camera to a higher setting.
  • Page 17 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 SET RESOLUTION Click and choose 640x480. Page 17 www.SafetyBasement.com Phone: 877-345-2336 Fax: 888-236-2524...

  • Page 18: Camera Mode

    PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 CAMERA MODE Now change the MODE of your camera to suit your needs. In the US, this is usually 60 HZ, or Outdoor. Now, click on FOR ADMINISTRATOR, on the bottom right of the screen.

  • Page 19: Camera Settings

    PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 CAMERA SETTINGS On the right-hand side, there are several options for different features. We’re going to cover the basics in this manual. Let’s name your camera. Click on ALIAS SETTINGS. Page 19...
  • Page 20 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 NAME YOUR CAMERA Enter a name for your camera, such as MyCamera. Click SUBMIT. Now, click on DATE AND TIME. Page 20 www.SafetyBasement.com Phone: 877-345-2336 Fax: 888-236-2524...
  • Page 21 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 SET THE TIME Make a note of your camera’s Address. In this example, it’s 192.168.0.19. Your address will be different. Choose the correct time zone. Your camera can automatically sync the proper time with the United States time servers.
  • Page 22 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 A PERMANANT IP ADDRESS UNCHECK! Step 2 Step 3 Step 4 Step 5 Step 6 Your camera has been working on a temporary IP address. We will now make this address permanant. Your camera needs a permanant address for it to work properly over the internet.
  • Page 23 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 TURN OFF DDNS If necessary, log back into your camera using the address you wrote down as your camera IP address. You will do this using your browser, such as Internet Explorer.
  • Page 24 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 GOING WIRELESS If your camera is working fine while connected by wire, you’re ready to make your camera wireless. You will need to know a few things about your WIFI network before trying to add your camera to the network.
  • Page 25 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 WIRELESS INSIDE NETWORK In this step, we’re going to tell your camera to find your WIFI network and enter your security information so it will connect. This will set up your camera to work INSIDE your network.
  • Page 26 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 WIRELESS CHECK the box USING WIRELESS LAN. Click on your Network from the list. Enter your SHARE KEY, which is the password for your network. Click SUBMIT. Your camera will now REBOOT.
  • Page 27 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 ACCESS BY INTERNET The IP Address you have been using so far will only work INSIDE your network. You will not be able to use this IP Address from another location - it won’t work.
  • Page 28 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 TELL YOUR ROUTER WHERE THE CAMERA IS Your router needs to know where your camera is. It will send your request from the internet to the camera via a “Port. ” The Router will “Forward” your request to the camera via this “Port. ”...
  • Page 29 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 GENERAL ROUTER INSTRUCTIONS The following instructions are guidelines. Your router will look different from the examples shown. Please refer to your Router manual for further instructions regarding Port Forwarding. You will need a NAME and PASSWORD to access your Router. This is not the same password for your Network.

  • Page 30: Port Forwarding

    PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 PORT FORWARDING Our sample router has a section called PORT FORWARDING, and this is what the screen looks like. We do not yet have any Port Forwarding set up. We will add PORT 80 for our camera.
  • Page 31 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 PORT FORWARDING Your setup may vary! 1. We named our Port “MyCamera. ” 2. Start and Ending Port are 80. 3. Protocol is set to BOTH. You may need to enter a port for TCP and UDP, depending on your router.
  • Page 32 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 TEST INTERNET ACCESS TO YOUR CAMERA Close any browsers you may have open. Start Internet Explorer. In the area where you normally enter a WWW address, you will enter your Internet IP Adress, which you have on slot 11 of your info sheet.
  • Page 33 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 USERS / SECURE YOUR CAMERA So far, you’ve been using the default ADMIN name for your camera. Now that your camera is working, it’s time to change the login name and password.
  • Page 34 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 SMARTPHONE APPS There are many different apps available for your smartphone. We are going to use an app called “ReeCam” for the iPhone in the following example. This app is free and gives you access to the most used features of your camera.
  • Page 35 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 REECAM APP Note: in our example, the app found our camera on the local network. But we want to be able to access our camera everywhere, so we will choose MANUAL to add our camera.
  • Page 36 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 REECAM APP With your information entered, press PREVIEW to test. When you see your Live Video, click SAVE to Save this camera. Page 36 www.SafetyBasement.com Phone: 877-345-2336 Fax: 888-236-2524...
  • Page 37 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 REECAM APP On this screen, give your camera a name. In this example, we called it “My Camera. ” SAVE again. You are now back at the Camera List, in Edit Mode.
  • Page 38 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 REECAM APP Now, when you start your App, you will see your camera appear in the list. If your app can reach your camera, it will show as ONLINE. Just press the name of your camera to access your camera.

  • Page 39: Camera Features

    PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 CAMERA FEATURES EXTERNAL SPEAKER CONNECTOR EXTERNAL ALARM CONNECTORS You can connect an optional external speaker to your camera. This will allow you to use the two-way talk feature of your camera, to speak to people near your camera. We will look at how you do this in a moment.
  • Page 40 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 FEATURES WITH INTERNET EXPLORER We will give you a brief summary of the features available to you via Internet Explorer. NOTE: You must use Internet Explorer to access ALL the features available in your camera.
  • Page 41 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 FEATURES WITH INTERNET EXPLORER A: Camera Selection - You can add several camera to your network and switch between them here. To add another camera, complete the normal setup. Then, login to camera 1. Go to Administrator Options, then Multi-Device Settings and fill in the information.
  • Page 42 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 OTHER CONTROLS WITH INTERNET EXPLORER J: Camera Display K: Timestamp and On Screen Display L: Play. Pause. Photo M: Audio. Talk. Record. To access these control in Internet Explorer, you must allow Internet Explorer to install the ActiveX controls show on page 15.
  • Page 43 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 FEATURES WITH INTERNET EXPLORER J: Camera Display. If you have multuple cameras, you can tile them in this option to see them all at once. K: You can turn on the optional On Screen Timestamp and choose the color of the text.
  • Page 44 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 MAIL ALERTS Your camera can email you when the alarm goes off. You will need to fill in the correct information for this to work properly. You can get a head start on what settings to use by looking at your email program to see what settings it uses to SEND email.
  • Page 45 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 FTP PHOTOS Your camera can automatically upload photos to an FTP location when your alarm is triggered. This is an advanced feature and you will need to know about FTP, FTP locations and passwords to use it properly.

  • Page 46: Alarm Settings

    PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 ALARM SETTINGS Note: You will need to test the different settings to find the optimal settings for your environment. NOTE! The camera WILL EMAIL YOU during testing, as you set off the alarms. There may be a large number of emails until you get things set just right.
  • Page 47 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 ALARM SETTINGS A: Motion Detect. This turns on the Motion Detection Option. B: Motion Detect Setting: Use this to adjust the sensitivity of the motion detection. Please test to find the best setting for your environment.
  • Page 48 PRODUCT MANUAL NEOCAM Wireless PTZ Camera : SB-TWC360 ENJOY! We hope you found this manual helpful. If you have any questions about the camera and it’s features, please contact us. Enjoy your new camera from SafetyBasement.com! Page 48 www.SafetyBasement.com Phone: 877-345-2336 Fax: 888-236-2524...

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