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Lok8u Freedom User Manual

Personal locator and emergency alert solution
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User Guide

Personal Locator and Emergency Alert Solution
Freedom
User Guide V1.02

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  Summary of Contents for Lok8u Freedom

  • Page 1: User Guide

    User Guide Personal Locator and Emergency Alert Solution Freedom User Guide V1.02...
  • Page 2: Table Of Contents

    1. Introduction ............................5 2. Product Design and Functionality Summary ................5 3. Getting Started ..........................7 3.1 Charge Freedom & Portable RF Receiver ................... 8 3.2 Create Account and Register Freedom ..................10 3.3 Configure My Details and User Profile ..................16 3.4 Activate Freedom ........................
  • Page 3: Preface

    Smartphone or computer from anywhere in the world. At Lok8u our mission is to not only help those who need care but to enhance the quality life for those who are entrusted to give that care. This is why we are proud to introduce a new kind of freedom.
  • Page 4 Disclaimer and Limitation of Liability The content of this user guide is accurate and reliable and is provided “as is”. Lok8u makes no warranties of any kind, either express or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this document.
  • Page 5: Lok8U Ltd And Its Subsidiaries

    Lok8u Ltd and its Subsidiaries United Kingdom (UK) United States (USA) South Africa (SA) Lok8u Ltd Lok8u LLC Lok8u SA (Pty) Ltd Avon House 50 Harrison Street PO Box 4459 Buntsford Drive Suite 211B Tygervalley Stoke Heath Hoboken Western Cape...
  • Page 6: Introduction

    Its unique design features ensure that the caregiver’s / parent’s locate the at-risk wrist. individual, not the technology. Wearing Freedom, loved ones can live alone and enjoy their independence while you can enjoy peace of mind. Freedom is not only a useful watch; it allows you to set virtual boundaries. If...
  • Page 7 Freedom technology is accessible at home, abroad or on holiday from any computer or smart mobile phone. This is accessible at www.lok8u.com/freedom/portal. A “wandering alert event” or “panic button alert” will originate a priority email and SMS* alert to the caregiver, providing the date and position of the alert event, GPS location when outdoors or approximate Cell ID location when indoors.
  • Page 8: Getting Started

    3. Getting Started Freedom locator solution package is supplied in a high quality carton enclosure with information and functionality of the product, printed on the outside. The packaging contains all the equipment that is necessary for operation. The packaging includes the following:...
  • Page 9: Charge Freedom & Portable Rf Receiver

    Freedom watch and Portable RF Receiver. Remove Freedom, Portable RF Receiver, Desk-top Charger Base Station and the accessories from its packaging and place it on charge until the display on the Portable RF Receiver indicates that both battery displays are at 100%. The charging process can take up to 2 hours.
  • Page 10 Do not touch the pins of the plug when connecting or disconnecting it from a power source. When the charger is not in use, disconnect it from the power source Use only the original chargers intended for use with the Freedom Charger Base. Other chargers may not be designed to the same safety and performance standards.
  • Page 11: Create Account And Register Freedom

    3.2 Create Account and Register Freedom To create a new account and register Freedom, go to the Lok8u website, www.lok8u.com. On the home page of your country, click on the icon, Portal Login. Alternatively you can type the following URL in your web browser, www.lok8u.com/freedom/portal.
  • Page 12 Portal Main Page. Please note that details with “ * ” is mandatory. Details with “ † “ will be used as the Primary Contact for registering Freedom. The “Address Details” provided should be the physical Street Address of your home. These details will be used to display the area of your home on Google Maps, every time when logged in to your Customer Portal account.
  • Page 13 Main Portal page. To complete the registration process you will need: The serial number of your Freedom, (found on the base of the packaging) Valid debit or credit card registered at your address Telephone number of the mobile phone and email address that you want to receive alerts to...
  • Page 14 Step1: Add Devices Step2: Payment steps must completed to continue to the next step. Click on “Add” to add the details of your new Freedom. Click on “Cancel” to cancel adding a new device. Freedom User Guide V1.02...
  • Page 15 Click on “Next” to continue to the next step. Subscription Select one of the available subscription packages your Freedom, which will be most suitable for your needs. Please read through Terms and Conditions and click on “Accept” to continue with the registration.
  • Page 16 SIM card. Once this has been completed you will receive an email confirming that the SIM card has been activated together with the phone number of your Freedom. Once you have received the confirmation email you can then activate and use Freedom.
  • Page 17: Configure My Details And User Profile

    3.3 Configure My Details and User Profile My Freedom’s - Main Page To configure / change “My Details”, click on “My Details” on the navigation bar of the Customer Portal to change the default settings of your User Profile. User Profile Click on “Back”...
  • Page 18 You can select and configure your current Time Zone. You can Edit the name of your Freedom 3.3.1 Set the Current Time Zone To change / set your current Time Zone, click on the drop down box and select your current location / time zone.
  • Page 19: Activate Freedom

    3.4 Activate Freedom Before activating Freedom ensure that the batteries on both the watch and Portable RF Receiver are fully charged. To activate Freedom you MUST ensure that both the watch and Portable RF Receiver are switched ON. Freedom and the Portable RF Receiver will switch ON, when put on the Desk-top Charger Base Station.
  • Page 20: Portable Rf Receiver

    4. Portable RF Receiver 4.1 Portable RF Receiver Display Explained Proximity scan with Time Display Freedom Watch Battery Status In proximity with Freedom Watch Freedom Watch Battery Status Status Freedom Watch Portable RF Receiver Battery Status Battery Status Portable RF Receiver...
  • Page 21: Synchronizing Or Changing The Time

    Please note that it is essential to select the correct location as some time offsets have “Daylight savings” and others do not. If the Freedom watch is not within proximity of the Portable RF Receiver, no changes will be processed by either device.
  • Page 22 Press SEL to select GET TIME When the time is received, the Portable RF Receiver Freedom watch will update with the current time according to the Time Zone configured. The Display will return to the MAIN MENU screen MAIN MENU...
  • Page 23: Setting The Proximity Range Of

    4.4 Setting the Proximity Range of Freedom It is possible to change the range / radius of the proximity zone of your Freedom by changing the RF power output of the Portable RF Receiver to High, Medium or Low. This will typically alter the ranges as follows:...
  • Page 24 Select SET RANGE by moving the cursor UP or DOWN Press SEL to select SET RANGE Check current range and proximity Change the range to MED or LOW by pressing LESS or MORE Press SET when the desired range has been selected Freedom User Guide V1.02...
  • Page 25: Set Preferences

    Mute buzzer sound on “wandering alert events” or “panic button alerts” watch and Portable RF Receiver in to “Flight Safe” mode to allow travel on Set the Freedom a commercial airliner as required by FAA regulations. 4.5.1 Mute the Buzzer Sound...
  • Page 26 Select SOUND by moving the cursor UP or DOWN Press SEL to select SOUND “OFF” Press SEL to select SOUND “ON” Select EXIT and press SEL to return to the MAIN MENU screen MAIN MENU Press LOCK to lock the keypad again if required Freedom User Guide V1.02...
  • Page 27 4.5.2 Set Flight Safe Mode ON It is a requirement in all countries to disable communicating electronic devices before the doors on a commercial airliner are closed. As Freedom is a communicating device, flight safe must be selected before and during any commercial flights.
  • Page 28 Select FLIGHT SAFE by moving cursor UP or DOWN Press SEL to turn FLIGHT SAFE mode “ON” This will now put the Freedom watch and Portable RF Receiver in to Flight Safe mode until the process is repeated and Flight Safe more is turned OFF...
  • Page 29 4.5.3 Set Flight Safe Mode OFF If the Freedom watch is not within proximity of the Portable RF Receiver, no changes will be processed by either device. Follow the following steps on the Portable RF Receiver to set Flight Save mode OFF:...
  • Page 30: Display Last Address / Location

    The panic button on the Freedom watch should now be depressed and immediately released to restore normal functionality. The normal MAIN MENU will display, indicating the Freedom is Ready. MAIN MENU 4.6 Display Last Address / Location It is possible to view the last notified GPS address / location on the Portable RF Receiver, the result of an in-proximity find (wru), or in-proximity panic button alert.
  • Page 31 Press SEL to select LAST ADDRESS The following information will be displayed: - Time (24 hour clock) - Date (Month, Day, Year) - Location (Address & Zip code) Press EXIT to return to the MAIN MENU screen MAIN MENU Freedom User Guide V1.02...
  • Page 32: In Proximity Find (Wru)

    Portable RF Receiver. Follow the following steps on the Portable RF Receiver to request a location (WRU): Press UNLK to unlock the keypad Press FIND to request WRU Sending WRU request Requesting position data Refining position data Freedom User Guide V1.02...
  • Page 33 Google Maps. The location will be displayed as either a cross hair for an approximate Cell ID location when indoors or upside down teardrop for a GPS location when outdoors. Approximate Cell ID Location GPS Location See Section 8.2, Requesting “wru” from a Desk-top Computer (Customer Portal) for more detail. Freedom User Guide V1.02...
  • Page 34: Receiving Alerts On Portable Rf Receiver

    RANGE ALERT – Display flashing RED and audible buzzer alert sounding When the wearer is outside proximity of the Portable RF Receiver, the Freedom watch will connect to the GSM cellular network and request a GPS location. The requested location will also be displayed in the Secure Customer Portal as a position on Google Maps.
  • Page 35 “wru” request from the Secure Customer Portal or by sensing a “wru” SMS from a smart mobile phone, to the Freedom watch. If considered appropriate, can be configured for “live track” from the Customer Portal for regular location Freedom updates (2-30 minutes intervals).
  • Page 36 Press EXIT to return to the MAIN MENU screen MAIN MENU If the wearer is outside proximity of the Portable RF Receiver, the Freedom watch will connect to the GSM cellular network and request a GPS location. The requested location will also be displayed in the Secure Customer Portal as a position on Google Maps.
  • Page 37: Using The Freedom Watch

    5. Using the Freedom Watch It is recommended to ensure that Freedom is fully charged before use. 5.1 Wearing the Freedom Watch around the at-risk individual’s wrist by following these steps: Place and secure Freedom Remove the Freedom watch from the Docking Station charger base by lifting the release clasp on the charger base.
  • Page 38: Removing The Freedom Watch

    5.2 Removing the Freedom Watch Always use the release tool to unlock the secure locking mechanism on the Freedom watch strap. The watch lock mechanism can be forced open in an emergency situation, but this will weaken the locking mechanism and will not be as secure for further use.
  • Page 39: Panic Button Function

    5.3 Panic Button Function If the wearer requires assistance there is a panic button on the Freedom watch. If this is depressed for more than 3 seconds and then released the display on the Freedom watch will change from the time display to “Alert Sent”.
  • Page 40: Sms & Email Alerts

    To update your subscription details contact the support service of your selected country. (See Lok8u Ltd and its Subsidiaries, Page 4, for contact details.) Freedom User Guide V1.02...
  • Page 41: Customer Account - Portal Login

    6. Customer Account - Portal Login To log in to the Customer Portal, go to the Lok8u website, www.lok8u.com. On the home page of your country, click on the icon, Portal Login. Alternatively you can type the following URL in your web browser, www.lok8u.com/freedom/portal.
  • Page 42: Freedom - Main Page

    The map displayed in the Main Page will always open with the last location update received from Freedom, either from a “wru” request or from a “wandering alert event” or “panic button alert”. Freedom...
  • Page 43 6.1.1 Main Page Functions and Information: Change / Edit User Profile and register new devices Logout of Portal Maximise Map to view larger format Configuration details Icons of Freedom’s of selected Freedom configured with Alert status indication Click on the icon to select a Freedom...
  • Page 44 6.1.4 Configuration Details of Selected Freedom: Icon / Name of nu•m8+ selected In proximity or “OFF” mode indication Alert Zone indication – Out of proximity Live Track mode indication and configuration Configuration of Alert List and contact details Indication of current contact configured that can send / receive SMS and Alerts...
  • Page 45 Pan Up / Down / Left / Right Zoom In (+) Zoom In / Out Ruler Zoom Out (-) Google Map Search Function “Map” View - street map format showing street names “Satellite” View - helicopter view of the location Freedom User Guide V1.02...
  • Page 46: Forgotten Password

    “Remember my Password” as your log in details will be visible to the next user. Ensure to always “Logout” after each session, to ensure that your session is closed and details are not visible to the next or other users. Freedom User Guide V1.02...
  • Page 47: Where Are You "Wru" Request

    This can be done from either your Mobile Phone or Desk-top Computer (Customer Portal). watch is in proximity (RF mode), a “wru” Please note that when the Freedom request cannot be send from the Customer Portal or “wru” SMS request from a smart mobile phone.
  • Page 48: Requesting "Wru" From A Desk-Top Computer (Customer Portal)

    8.2 Requesting “wru” from a Desk-top Computer (Customer Portal) Log in to the Freedom Customer Portal using the Username and Password that were chosen at registration. (See Section 6, Customer Portal Login, for more detail on the Customer Portal) Login using the Username and Password that were chosen at registration and click on “Log In”.
  • Page 49 The settings have been sent to your Freedom. Please wait. It is not possible to click the “wru” button again until the Portal completed process providing location Freedom watch. Once Freedom has responded, the location will be shown as a cross hair, approximate Cell ID location, which if you place your mouse in the area will give the degree of accuracy and the time.
  • Page 50 Once a GPS location is received the image in the left hand panel will change to the image Freedom selected at registration and the GPS location will be shown on the map. wearer’s current location gives you cause for concern, select “Live Track”...
  • Page 51 “Drag Mode” will change to “Auto Update”. When dragging the map again, “Auto Update” will change “Drag Mode” again. To exit “Maximise Map”, click on “Close” in the top right hand corner of the map. Freedom User Guide V1.02...
  • Page 52: Live Track

    If the wearer’s current location gives you cause for concern, you can select “Live Track” to get a more regular position update to monitor where the wearer is going. Please note that when the Freedom watch is in proximity (RF mode), it cannot be set to “Live Track” mode.
  • Page 53 Freedom. Click on “No” to cancel the operation. following notification window will display: The settings have been sent to your Freedom. Please wait. Once Freedom has received confirmed Live Track settings, the following notification...
  • Page 54 Freedom is in Live Track mode. Waiting for the first location. Please Wait. Freedom will know request the first GPS location, to be displayed on the map. The Start location of Live Track will be indicated with a Red icon on the map.
  • Page 55 Each updated position will be linked to create a snail trail. The last updated position of Freedom will indicated with balloon GREEN icon on the map. To disable a Live Track, select “Alert Mode” in the configuration panel of the Customer Portal.
  • Page 56 To disable a Live Track, select “Alert Mode” in the configuration panel of the Customer Portal. Select “Yes” to switch the device mode to “Alert Mode” and to disable Live Track mode. Click on “No” to cancel the operation. Freedom User Guide V1.02...
  • Page 57 The settings have been sent to your Freedom. Please wait. Once Freedom has received and confirmed the settings, the main Customer Portal window will be displayed with last location received and indicating that is in “Alert Mode”...
  • Page 58: Alerts

    10. Alerts When you first registered Freedom you were asked to enter your contact details; mobile phone and email contact details, which were then saved and recorded as the primary contact. Alterations, “Add New”, “Edit” and “Change” can be made to your contact details entered at registration.
  • Page 59 You can choose to either “Set Now” or “Save to list” Alert immediately, “Set Now”, in which case the settings will be sent to Freedom “Save to list”, which will save the Alert to the list to be selected and applied later. Freedom...
  • Page 60: Edit Recipient Of Alerts

    “Alerts” drop down box. To edit an existing contact, select the individual you want to edit and click on <Edit> next to the person’s name. – Alert List Freedom window will open. Freedom User Guide V1.02...
  • Page 61 You can choose to either “Set Now” or “Save to list” Alert immediately, “Set Now”, in which case the settings will be sent to Freedom “Save to list”, which will save the Alert to the list to be selected and applied later. Freedom...
  • Page 62: Change The Recipient Of Alerts

    Freedom will be displayed in the top right corner of the Customer Portal. To select “Alerts” to set / change Alerts for Freedom, click on the “Alerts” drop down box. Now select the name of the contact that you wish to receive alerts, by clicking on the name.
  • Page 63 Confirm by clicking on “Yes” Alert will changed to the selected contact, allowing the person to issue instructions from their mobile phone. Click on “No” to cancel the operation. Freedom User Guide V1.02...
  • Page 64: Product Specification

    3 metres. Proprietary Cell ID location to 1000m (max) when no GPS signal is received, i.e. indoors All interaction with the device is from smart mobile phone or computer through Lok8u’s encrypted pinpoint services. Encrypted data sharing to ensure no un-authorised access of location, all requests for location pass through the Lok8u server infrastructure, with recorded history in portal location.
  • Page 65: Waterproof Specification

    12. Waterproof Specification is Water Resistant – Splash Proof. Freedom Freedom is resistant to minor and Accidental Splashes. Greater water contact should be avoided. Freedom User Guide V1.02...
  • Page 66: Certification And Approvals

    CE symbol also includes a number that identifies the so called Notified Body. 13.2 WEE LOK8U Ltd is registered under the WEE imitative registration number, 158864. The WEEE directive (Waste Electrical and Electronic Equipment 2002/96/EC) has been put in to place to ensure that products are recycled using best available treatment, recovery and recycling techniques to ensure human health and high environmental protection.
  • Page 67: Fcc

    The equipment is designed to transmit worst case one GSM data burst every 2 minutes. Any change or modification to the product not expressly approved by Lok8u may violate FCC RF. Exposure guidelines and void the user's authority to operate the device.
  • Page 68: Product Information, Care & Safety

    Freedom conditions or term. If it is uneconomic to repair, Lok8u may offer the customer a replacement Freedom on terms to be agreed on a case by case basis.
  • Page 69 Caring for your Freedom: Freedom is constructed of high quality materials and does not require maintenance except cleaning. Cleaning the Case: Cleaning Freedom outer casing (except for the screen) using a cloth damped with a mild detergent solution and then wipe dry. Avoid chemical cleaners and solvents that may damage the plastic components.
  • Page 70 Do not touch the pins of the plug when connecting or disconnecting it from a power source. When the charger is not in use, disconnect it from the power source Use only the original chargers intended for use with the Freedom Charger Base. Other chargers may not be designed to the same safety and performance standards.
  • Page 71: Useful Information

    15. APPENDIX II 15.1 Useful Information Freedom will check that it can get a GPS fix on the satellites to ensure that it can get the most accurate location when required. However, although Freedom uses the latest technology, including assisted GPS, there will be times, particularly indoors, on a cold start, that this may cannot get a fix, as indicated on the screen “no GPS”, the...
  • Page 72: Troubleshooting

    16 APPENDIX III 16.1 Troubleshooting Freedom does not switch ON Battery is flat. Clock shows the wrong time Adjust the time by following the instructions in the time section of this manual. Freedom does not respond to a WRU If sent by SMS check that the message has request been sent from your mobile phone.
  • Page 73 Notes: Freedom User Guide V1.02...