Table of Contents
Summary of Contents for Nicherons SpoTel ipPBX02
- Page 1 ® SpoTel ipPBX02 Phone System USER MANUAL V2.0 The information contained in this document is subject to change at any time without prior notification. If you want to learn more info about our product, please visit our web www.nicherons.com.
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Page 2: Table Of Contents
SpoTel I P P BX TABLE OF CONTENTS Chapter1 Safety Notice ....................3 Chapter2 Brief Introduction ..................... 4 2.1 Brief introduction of ipPBX02 ................4 2.2 Hardware Structure .................... 5 2.2.1 Back Panel......................5 2.2.2 Front Panel ......................5 2.2.3 Hardware:...................... - Page 3 SpoTel I P P BX 4.6 Phone Book...................... 38 4.7 Feature Codes ....................39 Chapter 5 Status......................42 5.1 Call Logs ......................42 5.2 Register Status....................42 5.3 System Info ...................... 43 Chapter 6 System......................44 6.1 Network & Country ................... 44 6.2 TroubleShooting....................
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Page 4: Chapter1 Safety Notice
SpoTel I P P BX Chapter1 Safety Notice Please read the following safety notices before installing or using this IP PBX. They are crucial for a safe and reliable operation of the device. Please use the external power supply which is included in the package. Other power supplies may cause damage to the device, affect the performance or induce noise. -
Page 5: Chapter2 Brief Introduction
SpoTel I P P BX Chapter2 Brief Introduction 2.1 Brief introduction of ipPBX02 Aim to SMEs (Small&Middle Enterprises), ipPBX02 Series IP PBX is a multi-function intelligent IP Phone system provided by SPOTEL. It doesn’t only support traditional PBX functions, but also support virtual operator, Voicemail to email, media-music on hold, monitor, and conference, etc. -
Page 6: Hardware Structure
SpoTel I P P BX Echo Cancelation/VAD Configuration By web Support Static/DHCP/PPPOE VPN Client(Support N2N) DDNS Client(Support Dyndns.org) Support NTP(Network Time Protocol) 2.2 Hardware Structure 2.2.1 Back Panel 2 Analog Port(RJ11) ... -
Page 7: Hardware
Storage temperature: -30 °C -65 °C humidity: 10-80% no dew Power: AC 100~240V 2.2.5 Packing List SPOTEL IPPBX02 IP PBX 1 Unit Power Adapter 1 Unit Ethernet cable 1 Unit SPOTEL all rights reserved... -
Page 8: Chapter3 Basic Configuration
SpoTel I P P BX Chapter3 Basic Configuration Preparation Before Operation What kind of IP Phone can be used with SPOTEL IPPBX02 IP PBX? FXS Interface Analog Phone (normal phone like TCL) SIP Extension IP Phone which supports SIP or IAX2 protocol (eg: CISCO, Grandstream, etc.) Before Making a Call 3.2.1 Login IP PBX... - Page 9 SpoTel I P P BX Enter Username and password (default username is admin, password is admin), then click “login”. Once the login is successful, the home page will be displayed: Note: 1) you have to add a network segment same with the WAN port if your PC is not at 192.168.1.XXX.
- Page 10 SpoTel I P P BX If username and password are right, the following page will be displayed: Network WAN Port IP will be displayed Storage Total storage and used storage will be displayed Channels Channel information will be based on the product model ...
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Page 11: Basic Configuration
SpoTel I P P BX 3.2.2 Basic Configuration Configure Extensions SpoTel IP PBX support SIP/IAX2 and analog extension, configure extension from this page: Basic ---- Extensions Extension Settings Item Explanation Search Search extension Show all Show all extensions Extension Be connected to the phone eg: "888"... -
Page 12: Time Based Rules
SpoTel I P P BX Dial Plan Please choose the Dial Plan for this user Dial Plan is defined under the "Outbound Routes". Voicemail This user will have a voicemail account after choosing this option. Can reinvite Set up calls directly between caller and receiver, after being connected by IP PBX system. -
Page 13: Outbound Call
SpoTel I P P BX New Time Rule: Item Explanation Rule Name Define the time rule name. Time & Date Set time segment of Month/Date/Week. Conditions Destination How to deal with the inbound call in different time segment eg: Inbound call will be forward to IVR in working time. - Page 14 SpoTel I P P BX How to add each trunk: 1) Analog Line Click Add a Dial Rule -> Analog Item Explanation Description Define description for the trunk. Lines Individual lines of the PBX eg: Analog Port #3: The third analog port of the PBX. You can configure the Analog line through SPOTEL IP PBX.
- Page 15 Username provided by VoIP Provider. Password Password provided by VoIP Provider. 3) Peer SPOTEL IP PBX will be taken as a Client when you use "Peer", it's used for outbound call by connecting to another SPOTEL IPPBX02. SPOTEL all rights reserved V2.0...
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Page 16: Outbound Routes
SpoTel I P P BX Item Explanation Peer Name Define the Peer Name, digit or letter is allowed. Protocol Choose protocol for this trunk, SIP or IAX2 Dial Plan Choose a dial plan for this trunk, define it in the submenu named Outbound Routes . - Page 17 SpoTel I P P BX On this page, you can configure basic match pattern of outbound routes and create different dial plan. Please configure by clicking Add a Dial Rule Item Explanation Rule Name Set a name for this dial rule Place this call...
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Page 18: Inbound Call
SpoTel I P P BX 3.4 Inbound Call 3.4.1 Inbound Routes When a call from outside, you want to forward this call to an extension or IVR, this Chapter will introduce you how to deal with the inbound calls. Please configure on this page: Inbound Routes General When a call from a trunk (Analog/ VoIP), it could be forwarded to an extension, call queue,... -
Page 19: Ivr
SpoTel I P P BX DID Number DID number calling into VoIP (This number is configured in the advance option of VoIP trunk) DID Extension Choose a specified extension, call queue, conference or IVR to be directed to call. -
Page 20: Ivr Prompts
SpoTel I P P BX 3.4.3 IVR Prompts Record or play IVR music from extension. Please configure on this page: IVR Prompts Click Record a new voice to display the diagram as below: File name Define a name for the recorded IVR file ... -
Page 21: Black List
SpoTel I P P BX Name Define a name for this ring group Strategy Select strategy : "Ring all" or "Ring in order" Ring Group Members Select ring group members in available channels, click ... -
Page 22: Pickup Call
SpoTel I P P BX Reference Parameters and Explanation of Blacklist: Item Explanation When the extension user (in the system) input *30 to add a blacklist number, this number will be added to the "Black List" When the extension user input *31+ blacklist number, this number will be deleted from the "Black List". -
Page 23: On The Call
SpoTel I P P BX 3.6 On The Call 3.6.1 Call Parking If you picked up a call at your seat, but it's not convenient to talk in public, you need go to the conference room to talk secretly. At this time, you can input 700 to park this call, the system will tell you a parking number 701 which you can input for continuing conversation when you go to the conference room. -
Page 24: Conference
SpoTel I P P BX Reference Parameters and Explanation of Transfer: Item Explanation Blind Transfer Default is #, it can be defined in Feature Codes Attended Transfer Default is *2, it can be defined in Feature Codes Disconnect Call Default is *, it can be used after you use function key "... - Page 25 SpoTel I P P BX Item Explanation Conference Number The number that users call in order to access the conference room, the default number is "900". PIN Code Participants enter the conference room by this code. Admin PIN Code Administrator enter the conference room by this code.
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Page 26: Settings Before Leaving Office
SpoTel I P P BX Go to conference: In the conference, admin can add new participant (extension user or external number) into the conference. Add new participant: Settings before leaving office 3.7.1 Follow Me If you don't want to lose any call, you can use this function. Please click Follow Me --- New Follow Me SPOTEL all rights reserved V2.0... -
Page 27: Voicemail
SpoTel I P P BX Item Explanation Extension Choose an extension Ring lasting for(s) Default is 20 seconds, you can define it by yourself. Always All incoming calls will be forwarded Status Busy Forward when extension is busy No answer Forward when extension not answer your... - Page 28 SpoTel I P P BX VoiceMail must be opened and VM Password must be configured before using "VoiceMail" If no answer, when default ring time is over, the system will play and ask you to leave your message, press # to end recording. If you configured email, your voice message will be sent to your defined email.
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Page 29: Call Queue
SpoTel I P P BX Listen to the message Note: 1) If you would like using this function, you must write correct email address in "extension settings" 2) You need configure SMTP and Email model in VoiceMail , please check the details in the following chapter VoiceMail 3.8 Call Queue 3.8.1 Create Agent... - Page 30 SpoTel I P P BX Ring Strategy RingAll Ring available Agents until answers(default). RoundRobin -- Take turns ringing each available Agent. LeastRecent -- Ring the Agent which was called least recently. FewestCalls -- Ring the Agent with the fewest completed calls.
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Page 31: Agent Registration
SpoTel I P P BX Leave When Empty Defining this option forces all callers to exit the Queue if New Callers are also not able to Enter the Queue. This option should generally be set in concert with the "Join Empty" option. -
Page 32: Agent Log Off
SpoTel I P P BX Agent Registration when hook on 3.8.3 Agent Log Off If agent would leave and log off, none of agent will answer calls then. Agent Log Off: SPOTEL all rights reserved V2.0... -
Page 33: Chapter 4 Advanced
SpoTel I P P BX Chapter 4 Advanced 4.1 Options Options Include local extension settings and new extension default settings. Click Option to display the diagram as below: Item Explanation Local Extensions Set up the digit of local extensions Operator Extension Set up Operator Extension. -
Page 34: Voicemail
SpoTel I P P BX VM Password Voicemail Password for this user, eg: "1234". Delete VMail Voicemail will not be checkable by phone if you chose this option. Messages will be sent by e-mail only. Note: ou must configure SMTP server for this functionality. - Page 35 SpoTel I P P BX Message Format Choose the format of the voicemail messages in this selection box. Maximum Messages Choose the maximum number of messages in this selection box. Maximum message time Choose the maximum duration of a voicemail message. (min) Message recording will be stopped when it's timeout.
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Page 36: Music Settings
SpoTel I P P BX information. Username Input username of your email box. Password Input password of your email box. Email Settings Item Explanation Attach recordings This option defines whether or not voicemails are sent e-mail to the Users' e-mail addresses as attachments. Sender Name Display the Sender name when you receive a voicemail. - Page 37 SpoTel I P P BX Please define different music file for different music folders. Music Management: Item Explanation Directory Load music in the music file. Files Display music in the music file, or you can delete it. Enter The Music File Name Input music file name which you want to upload.(GSM format)
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Page 38: Disa
SpoTel I P P BX DISA A trunk call into the PBX, and call to another trunk through outbound route of the PBX. Eg: This trunk can make international call, you are out of the office and want to contact with your customer in foreign country, now you can dial DISA number, after PIN authentication, you are connected to your customer, and you can speak to your customer now. -
Page 39: Phone Book
SpoTel I P P BX Item Explanation Paging The number users will dial to page this group. Extension Description Provide a descriptive title for this Page Group. Paging Group Selected device(s) in this page Members Device List Select Device(s) to Page. -
Page 40: Feature Codes
SpoTel I P P BX Name Add contact's name, Alphabetic or numeric only. Number Add contact's number, international phone number is supported. 4.7 Feature Codes Click Feature Codes to display the diagram as below, you can define relevant parameter. - Page 41 SpoTel I P P BX What extensions to park What extensions to park calls on, eg: (701-720) calls on How many seconds a Set the call time by second, if it's time out, system will call the call can be parked for previous extension again.
- Page 42 SpoTel I P P BX hang up the current call and return to the conference yourself Return conference The administrator can invite another person by pressing 0 without participant when he/she is in the conference. When you press 0, you will get a dialtone to enter the number of part A you also would like to invite.
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Page 43: Chapter 5 Status
SpoTel I P P BX Chapter 5 Status This chapter will introduce you the status of record list, call logs, system info, register status etc. 5.1 Call Logs Check call logs of extension by caller ID or callee ID. Click Call Logs to display the diagram as below: Call Logs Interface... -
Page 44: System Info
SpoTel I P P BX 5.3 System Info Check OS version, firmware version and memory, etc from here. Click System Info to display the diagram as below: SPOTEL all rights reserved V2.0... -
Page 45: Chapter 6 System
SpoTel I P P BX Chapter 6 System This chapter will introduce you how to configure the system of SPOTEL IP PBX. 6.1 Network & Country Configure WAN IP, and tone zone. Click Network & Country to display the diagram as below: ... -
Page 46: Ddns & Vpn
SpoTel I P P BX 6.3 DDNS & VPN After configure DDNS, you can visit by domain remotely. Click DDNS & VPN to display the diagram as below: DDNS Settings: VPN Settings: Note: 1) DDNS supports the domain provided by Dyndns.org only. 2) VPN supports N2N only. -
Page 47: Time Settings
SpoTel I P P BX 6.4 Time Settings Click Time Settings to display the diagram as below: Item Explanation NTP Server Specify the NTP server that you wish to use. You may type either the domain name or the IP address of the server, and it may be either remote or local. - Page 48 SpoTel I P P BX Change Password You can change the password of admin here (default password is admin) Set Language Set voice language of the system. And you can set the SIP & Analog channel here by clicking "Show Advanced Options" Click Management --- Access Permit to display the diagram as below: Note: After you added a permitted IP, you can only login to the system by this IP, other IP...
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Page 49: Backup
SpoTel I P P BX 6.6 Backup Backup all the settings. Click Backup to display the diagram as below: Restore Restore your selected backup file to system. Delete Delete your selected backup file. Download your selected backup file to your PC. (Note: Pl don't change ... - Page 50 SpoTel I P P BX Run TFTP server (e.g. freeware TFTP32), you will see the following interface: Go into the "update" page, and upload firmware; Enter the package name Enter TFTP Server IP address, Click Update button to finish upgrading system package after entering the TFTP Server IP.
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Page 51: Chapter 7 Operating Instruction
Switch to the LAN port of the IP PBX to enable some PC or IP Phone to access the public network.. 7.2 How to combine two SPOTEL IPPBX02 We start combining two IP PBX in the same network and then try to expand to different network. - Page 52 Password: IAX2 Log on password Advance Options: Select IAX protocol Step 2: Set up an IAX trunk in SPOTEL IPPBX02-B to connect to SPOTEL IPPBX02-A via this SPOTEL IPPBX02B Peer. In the page Trunks--> Add a Trunk SPOTEL all rights reserved...
- Page 53 SpoTel I P P BX Step 3: Set Dial Rule in SPOTEL IPPBX02-B, all calls starting with 6 will be sent to SPOTEL IPPBX02-A. In the page: Outbound Routes --> Add a Dial Rule SPOTEL all rights reserved...
- Page 54 Above is the way to route SPOTEL IPPBX02-B’s call to SPOTEL IPPBX02-A, Accordingly, if you want to call from SPOTEL IPPBX02-A to SPOTEL IPPBX02-B, continue as below: Step 5: Set Dial Rule in SPOTEL IPPBX02-A all calls starting with 8 will be sent to SPOTEL IPPBX02-B. SPOTEL all rights reserved...
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Page 55: How To Combine Two Ippbx In Different Network
601 call 801, and 801 will ring and you can pick up the call. 7.3 How to combine two IPPBX in different network The general environment for two SPOTEL IPPBX02 in different locations is: two SPOTEL IPPBX02 are both in the Internet and using the public IP. - Page 56 Step 1: Set port forwarding in the router for SPOTEL IPPBX02-A For the SPOTEL IPPBX02-A is behind the router, you need forward the IAX2 port in your router, so all the packets received on the router WAN port (Public IP/DDNS) will be forwarded to the SPOTEL IPPBX02-A (192.168.1.21:4569).
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Page 57: How To Resolve Problems About Hearing On One Side Only
Step 2: Set up the Provider Host in SPOTEL IPPBX02-B Set up the service provider and calling rule in SPOTEL IPPBX02-B to make it register to SPOTEL IPPBX02-A. This method is almost the same as above, EXCEPT you need to use the PUBLIC IP (or DDNS) as the service provider instead of 192.168.1.21. - Page 58 SpoTel I P P BX --->NAT Support External IP Replace your external IP address as your public IP or domain External Host Replace your external IP address as your public IP or domain External Refresh Set time for refresh, default is 10 ...
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Page 59: Chapter8 How To Use Skype Account Inippbx02
SpoTel I P P BX Chapter8 How to use Skype account in SPOTEL IPPBX02 Notice: The fee of your business account must be more than €50 when you use the account first time. 1. Sign in with the business account on this page: https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https://secure.sky pe.com/account/login 2.When you have signed in, please click Skype Manager at the end of this page. - Page 60 SpoTel I P P BX 3.Please click the button Features. 4. Please click the Skype connect 5. Create a SIP profile Then you can create one sip account, you need pay for € 4.95 for one channel as monthly rent and you need input the register information to our VoIP trunk blank, then you can register to skype server.
- Page 61 SpoTel I P P BX Note: Skype Channel belongs to VoIP channel, so any calls from Skype will be directed to the same destination of VoIP. Then you can see the sip account information by clicking Authentications details. SPOTEL all rights reserved V2.0...