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Ergo Elite 2 User Manual

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  • Page 1 Ergo Elite 2 User's Manual www.ergo.co.uk...
  • Page 2 Ergo Elite 2 User Manual Third Edition ã1998-2000 Ergo Computing UK Ltd Page II...
  • Page 3 Configuring Your System as explained in Chapter 11. Then you can go ahead and get started with your new Elite 2! If you have any difficulties with your Elite 2, and you cannot find the solution within this manual, please take advantage of your free lifetime telephone support. Our...
  • Page 4 NOTICE Specifications and information found in this manual are subject to change without notice. Any changes therefore will be incorporated in future editions. Ergo Computing assumes no responsibility for errors or omissions in this document. TRADEMARKS MS-DOS, Windows 95, Windows 98, Windows NT and Windows 2000 are trademarks of Microsoft Corporation.

  • Page 5: Safety Instructions

    Elite 2 User's Manual SAFETY INSTRUCTIONS Please read these safety instructions carefully. Please keep this User's Manual for future reference. Please disconnect this equipment from AC outlet before cleaning. DO NOT use liquid or sprayed detergent for cleaning. Use a clean moistened cloth.
  • Page 6 Elite 2 User's Manual If one of the following situations should arise, the equipment should be checked by an authorized technician: a. The power cord or plug is damaged. b. Liquid has penetrated into the equipment. c. The equipment has been exposed to excessive moisture.
  • Page 7 Elite 2 User's Manual THE CD-ROM/DVD-ROM IN THIS NOTEBOOK EMPLOYS A LASER SYSTEM. CAUTION a. To ensure proper use of this product, please read the relevant instructions carefully and retain for future reference. b. Should the unit ever require maintenance, contact your local dealer.
  • Page 8 Elite 2 User's Manual Standards The following standards are adopted throughout this manual: • Boldface type is used to highlight important information in this document. • The messages which appear on the Notebook screen will be boxed when they are referenced.

  • Page 9: Fcc Notice

    Elite 2 User's Manual FCC NOTICE This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC Rules. These limitations are designed to provide reasonable protection against harmful interference in a residential installation. This...
  • Page 10 Elite 2 User's Manual This page is left blank intentionally. Page X...

  • Page 11: Table Of Contents

    Elite 2 User's Manual Contents CONTENTS CHAPTER 1 INTRODUCTION ............1-1 1.1 S ..................1-2 TANDARD EATURES 1.2 S ....................1-6 PECIAL EATURES CHAPTER 2 BEFORE YOU BEGIN ..........2-1 2.1 C ..............2-1 HECKING ECEIVED 2.2 E ................2-2 XAMINING OMPUTER 2.3 T ..................2-5...
  • Page 12 Contents Elite 2 User's Manual 6.5 B , LED ..............6-4 ATTERY UTTON S AND LARM 6.6 B ...................6-5 ATTERY AINTENANCE 6.7 P ..................6-6 OWER ONSUMPTION 6.8 R ..............6-7 EDUCING OWER ONSUMPTION 6.9 R A...............6-9 EMOVING ATTERY ACK IN 6.10 I B..............6-10...
  • Page 13 Elite 2 User's Manual Contents CHAPTER 11 CONFIGURING YOUR SYSTEM ......11-1 11.1 C ................11-1 ONFIGURATION OFTWARE 11.2 R ................11-2 UNNING THE ETUP TILITY 11.3 S CMOS S ................11-3 TANDARD ETUP 11.4 A CMOS S ................11-5 DVANCED ETUP 11.5 P ................11-7...
  • Page 14 Contents Elite 2 User's Manual This page is left blank intentionally. Page XIV...

  • Page 15: Chapter 1 Introduction

    While we hope that this overview has made you aware of some the most exciting features of your new computer, there is still much more to the Elite 2. The remainder of this manual is dedicated to helping you get the most out of your new Elite 2 notebook computer.

  • Page 16: Standard Features

    Introduction Elite 2 User's Manual 1.1 Standard Features SYSTEM • Intel Celeron®, Pentium® II or Pentium® III. Microprocessor is upgradeable via IMM (Intel Mobile Module) with MMC2 (Mobile Module Connector 2). • The IMM module contains an internal (CPU embedded) 32KB L1 cache memory, and 128k (Celeron) or 256K (Pentium II/III) L2 cache.

  • Page 17: Storage Device

    Elite 2 User's Manual Introduction STORAGE DEVICE • Upgradeable hard disk subsystem: 4.1GB, 6GB, 10GB and 18GB Ultra DMA. • Industry standard 3.5 inch 1.44MB floppy disk drive. ROM DRIVE • Support 24x (max) CD-ROM, or 2x DVD-ROM. KEYBOARD •...
  • Page 18 Introduction Elite 2 User's Manual • One TV-out RCA jack (PAL/NTSC). • FIR port for wireless InfraRed connections (IrDA Compliance). • One Modem socket for Internal V90 Fax/Modem Module. POWER • Two battery slots to support Lithium Ion (Li-Ion) battery packs.
  • Page 19 Elite 2 User's Manual Introduction Warning: Do not expose your Elite 2 to excessive heat or coldness (frost). Do no drop, spill fluids or open the exterior of the case. This can damage the Elite 2 and void the warranty.

  • Page 20: Special Features

    Introduction Elite 2 User's Manual 1.2 Special Features Power Management • Power Saving can be switched to Customized or Disabled in the BIOS Setup. • System will enter Suspend-to-DRAM mode (with the LCD panel automatically turned off), when the cover is closed.

  • Page 21: Sound System

    The PCMCIA card system provides many expansion possibilities for your Elite 2. Many cards are available today such as: Fax/Modems, Network Adapter, and SCSI Adapters. The PCMCIA unit in your Elite 2 provides connections to two Type II (5mm height).
  • Page 22 Introduction Elite 2 User's Manual This page is left blank intentionally. Page 1-8...

  • Page 23: Chapter 2 Before You Begin

    Before You Begin Chapter 2 Before You Begin Please read this section before you start using your computer. 2.1 Checking What You Received Your Elite 2 packaging should contain the following items: a) The notebook b) AC Adapter c) AC Power Cord...

  • Page 24: Examining Your Computer

    Before You Begin Elite 2 User's Manual 2.2 Examining Your Computer Before you start using your computer, you need to get acquainted with your Elite 2's main features and interfaces: The Three LCD Screen Power LEDs The Five System LEDs...

  • Page 25: Before You Begin

    Elite 2 User's Manual Before You Begin Kensington Kensington Lock Port Port Lock External Printer COM1 Hard Disk Drive Port TV Out Keyboard, or Port Port Replicator Port RCA Jack PS/2 Mouse Rear View Heat DC in Venting Line In...
  • Page 26 Before You Begin Elite 2 User's Manual Cover Latch PCMCIA Ports Emergency Speaker CD-ROM (or Eject PCMCIA DVD) Drive Ejector View of the Right Panel Page 2-4...

  • Page 27: The Three Power Leds

    • This LED will be lit red when this battery pack is being recharged. • This LED will be lit green when the Elite 2 is powered by this battery pack (discharged). The Secondary Battery Pack (B) LED • This LED will be lit red when this battery pack is being recharged.

  • Page 28: The Five System Leds

    This LED should be lit when the Elite 2 is accessing the FDD. The HDD LED This LED should be lit when the Elite 2 is accessing the HDD drive. The CD-ROM/DVD-ROM LED This LED should be lit when the Elite 2 is accessing the CD-ROM, or DVD-ROM drive.

  • Page 29: Chapter 3 Keyboard

    Keyboard Chapter 3 Keyboard The Elite 2 features an enhanced keyboard that incorporates the functions of a full- featured desktop keyboard. An embedded numeric keypad, accessed via the NumLock key is included. The screen control keys are conveniently located near the right side and lower right corner of the keyboard.

  • Page 30: General View

    Keyboard Elite 2 User's Manual 3.1 General View The keyboard has a total of 87 key, with 2 x Win95 keys . Some keys have multiple symbols on them. Their functions can be accessed via different key combinations: Example: To access the “0”, press the key only.

  • Page 31: The Embedded Numeric Keypad

    The (Function) Fn key is located at the bottom-left corner of the keyboard. This key is used to access the Elite 2 system “Hot Keys” or “function keys”. For example, to change the system into a simultaneous video mode, you hold down the Fn key while pressing the F2 (LCD/CRT) key.
  • Page 32 Keyboard Elite 2 User's Manual The Ctrl (Control) Key: Both Ctrl keys have the same function. Holding down the Ctrl key together with another key can activate certain functions of an application program. The Alt (Alternate) Key: Both Alt keys have the same function. Holding down the Alt key together with another key can activate certain functions of an application program.

  • Page 33: Chapter 4 Fdd/Hdd Drives

    Elite 2 User's Manual FDD/LS120/HDD Drives Chapter 4 FDD/ HDD Drives Your Elite 2 comes with a industry standard 1.44MB Floppy Disk Drive (FDD) and a Removable Hard Disk drive. Chapter 4.4 describes how the removable HDD can be taken out.
  • Page 34 Consult Ergo Computing (Tel: 00 44 (0) 115 9144144) for more information. When the Elite 2 is accessing the HDD, the HDD LED (Chapter 2.4) would be lit. The hard disk will spin-down if there is no disk access for a user selected time duration (e.g.

  • Page 35: Removing The Hard Disk Drive

    Elite 2 User's Manual FDD/LS120/HDD Drives 4.3 Removing the Hard Disk Drive Your Hard disk drive is easily removable and can be replaced or upgraded. There are many advantages to having more than one hard disk. For example, separate hard disk for each person that uses the computer, or separate hard disks for different purposes.
  • Page 36 FDD/LS120/HDD Drives Elite 2 User's Manual This page is left blank intentionally. Page 4-4...

  • Page 37: Chapter 5 The Lcd Screen

    Elite 2 User's Manual The LCD Screen Chapter 5 The LCD Screen The Elite 2 has the following screen options: TFT (Active Matrix) with resolution/colour in 800x600 (SVGA) and 1024x768 (XGA). 5.1 Adjusting Brightness The Elite 2 uses "Hot Keys" to adjust brightness.

  • Page 38: Resolutions And Colors

    The LCD Screen Elite 2 User's Manual 5.3 Resolutions and Colours TFT: Depending on the different drivers under Windows, DOS or other operating systems; you can have different resolutions with different fonts and colours. CRT: The resolutions on the CRT depends upon both the CRT and its driver program. The VGA driver supplied can display up to 1024x768 (non-interlaced) under the MS Windows environment.

  • Page 39: Chapter 6 Batteries

    Chapter 6 Batteries 6.1 Battery Packs The Ergo Elite 2 is supplied with one high energy rechargeable Lithium Ion (Li-Ion) battery pack. In general, a fully charged battery pack can support around 2-3 hours of operation. However, different configurations (CPU, HDD, Memory etc.) and system utilization (especially I/O activities) can impact moibile operation time.

  • Page 40: Recharging The Battery Packs

    When a battery pack is being recharged, its battery LED (located right between the LCD left and right hinges) should be lit red. For detail on the LEDs, please refer to Chapter 2.3 and Chapter 2.4. While the Elite 2 is OFF, a depleted Li-Ion battery will take around two hours to recharge.
  • Page 41 The batteries will self-discharge (1% per day for Li-Ion) when they are not being recharged. To make sure a battery pack is fully charged, recharge before use. Always keep the battery inside the Elite 2 and have the AC adapter connected whenever possible.

  • Page 42: Battery Button, Leds And Alarm

    Slot B battery, the system will automatically switch to the battery pack in Slot A. All battery packs in the Elite 2 are equipped with built-in gas gauge. There is a Battery Button and four Battery LED Indicators on the Battery panel, with each LED signifying approximately 25 percent energy level.

  • Page 43: Battery Maintenance

    Slot A battery pack reaches Battery Low 2 level. Battery LOW 2 The Elite 2 is said to reach the Battery LOW 2 state, when the battery (as mentioned in Battery Low 1) is depleted to approximately 5-10% level. In this case, the system will give out a continuous beep.

  • Page 44: Power Consumption

    Elite 2 User's Manual 6.7 Power Consumption The Elite 2’s Power Management System reduces power consumption when the computer is running. Power reduction is accomplished via an activity monitor which reduces CPU’s clock speeds and puts peripheral devices during periods of "inactivity"...

  • Page 45: Reducing Power Consumption

    If Suspend-To-Disk file has not been created, system would actually perform a Suspend-To-DRAM when a Suspend-To-Disk request is issued. 6.8 Reducing Power Consumption Although power conservation is a built-in function of your Elite 2, there are measures you can take to reduce the power consumption: Ÿ...
  • Page 46 Ergo dealer. Warning: Your Elite 2 contains a Li-Ion battery pack. There is a risk of fire and chemical burn if the battery pack is handled improperly. Do not disassemble, crush, puncture, short external contact, dispose of in water or fire, or expose it to temperature higher than 60°C.

  • Page 47: Removing Battery Pack In Slot A

    Port Replicator Follow these steps to remove the battery pack. • Flip the Elite 2 upside down as shown. • Press the battery lock-latch to the left as indicated by arrow 1. • Pull the battery pack out as indicated by arrow 2.

  • Page 48: Inserting Battery Pack In Slot B

    Elite 2 User's Manual 6.10 Inserting Battery Pack in Slot B A second battery pack can be connected to the bottom of your Elite 2 through the battery holder. Follow the steps below to insert battery pack into Slot B.

  • Page 49: Chapter 7 Memory

    Memory Chapter 7 Memory The Elite 2 is equipped with a highly configurable memory sub-unit. Industry standard SDRAM S.O. DIMM memory modules, 32/64/128MB, are available for memory upgrade from 32MB up to 256MB. There are two memory banks: both on the top side of system board underneath keyboard.
  • Page 50 Memory Elite 2 User's Manual This page is left blank intentionally. Page 7-2...

  • Page 51: Chapter 8 The Cd/Dvd Rom Drive

    Elite 2 User's Manual The CDROM/DVD Drive Chapter 8 The CD/DVD-ROM Drive Depending on the configuration delivered, your Elite 2 is equipped with either a (24x max) CD-ROM drive, or a (2x) DVD-ROM drive. 8.1 The CD/DVD-ROM Drive Panel Eject...

  • Page 52: Disc Loading/Ejection

    Elite 2 User's Manual Emergency Eject Button When the Elite 2 is powered off, the Eject Button does not function. To open the CD- ROM drive, insert a metal rod (an extended large paper clip with diameter of 1.2 mm or less is suitable) into this hole, then push the rod to eject the drive.

  • Page 53: Rom Disc Maintenance

    Elite 2 User's Manual The CDROM/DVD Drive 8.3 ROM Disc Maintenance Disc Handing When removing a disc from its protective case or loading a disc to a drive, hold it by its edges as shown in figure below. NEVER touch the disc’s data surface (non labeled side.)
  • Page 54 The CDROM/DVD Drive Elite 2 User's Manual This page is left blank intentionally. Page 8-4...

  • Page 55: Chapter 9 Peripherals

    Peripherals 9 Peripherals Chapter You can attach a great variety of accessories to your Elite 2’s ports. Each port will be described below. 9.1 PS/2 Keyboard Connector The Elite 2 includes a 6-pin mini DIN Connector. You can use this connector to attach an external keyboard, or PS/2 mouse.

  • Page 56: Usb Connector

    You can attach a VGA or Super VGA Monitor (CRT) to the standard 15-pin D-type VGA Connector. The Elite 2 has the capability to display to the LCD and the external Monitor (CRT) at the same time. (The internal and external display must be at the same screen resolution and refresh rate) 9.6 TV-Out Connector...

  • Page 57: Pcmcia Port

    Just place the FIR Port of the two devices (e.g. an Elite 2 and a printer both equipped with FIR Ports) within line of sight distance (typical:1.0 meter; ±15°), and run the IR software. The FIR Port is compatible with the HP IrDA standard, and has a transmission rate up to 4Mb/s baud.
  • Page 58 Peripherals Elite 2 User's Manual This page is left blank intentionally. Page 9-4...

  • Page 59: Chapter 10 The Cd-Rom Disc

    Driver Disc Chapter 10 The Driver Disc This Elite 2 is designed to support the latest operating systems which include Windows 95/98, Windows NT 4.0 and Windows 2000. The CD-ROM Disc inside your Elite 2 package contains DOS utilities and Windows drivers for the above operating systems.

  • Page 60: Windows 95/98 Drivers

    Drivers Disc Elite 2 User's Manual 10.2 Windows 95/98 Drivers At the time of this manual is written, the following Windows 95/98 Drivers are necessary: • Audio Driver • Video Driver • Fax/Modem Driver • DVD-ROM Driver • DVD Movie Software •...

  • Page 61: Chapter 11 Configuring Your System

    Chapter 11 Configuring Your System 11.1 Configuration Software The Elite 2 can easily be configured to suit your personal needs. The built-in SETUP program allows you to setup standard and advanced parameters as well as the Power Management Features. The information is stored in a battery-backed CMOS memory;...

  • Page 62: Running The Setup Utility

    Configuring Your System Elite 2 User's Manual 11.2 Running the Setup Utility You will be greeted by this screen when you enter the Setup Utility. AMIBIOS HIFLEX SETUP UTILITY - VERSION 1.20 ( C ) 1998 American Megatrends, Inc. All Right Reserved...

  • Page 63: Standard Cmos Setup

    Elite 2 User's Manual Configuring Your System 11.3 Standard CMOS Setup You will be greeted by this screen when you enter the Standard CMOS Menu: AMIBIOS SETUP - STANDARD CMOS SETUP ( C ) 1998 American Megatrends, Inc. All Right Reserved...
  • Page 64 Configuring Your System Elite 2 User's Manual Sec Master and 32 Bit Mode: For Sec Master, you should choose the default value “Auto” to let the system automatically detect the CD-ROM or the DVD-ROM drive you have in the system. For better performance, you should choose On for 32 Bit Mode option.

  • Page 65: Advanced Cmos Setup

    There are two options to this field, Silent and BIOS. If you choose Silent, during POST, the Ergo Elite 2 Logo will be displayed. The BIOS option will result in the AMI™ screen being displayed. For a brief description on POST, refer to Appendix C.
  • Page 66 Setup, system will request user to enter password only when user tries to get into Setup. TV Out Selection: Your Elite 2 supports two TV industry standards: NTSC and PAL. Make the selection according to the standard of the television set that your Elite 2 is going to connect to. Page 11-6...

  • Page 67: Ower Management Setup

    Elite 2 User's Manual Configuring Your System 11.5 Power Management Setup You will be greeted by this screen when you enter the Power Management Setup Menu: AMIBIOS SETUP - POWER MANAGEMENT SETUP ( C ) 1998 American Megatrends, Inc. All Right Reserved...

  • Page 68: Power Savings

    Configuring Your System Elite 2 User's Manual effective, you have to create the Suspend-To-Disk file. For detail on creating this file, refer to the “*.doc” file in the CD-ROM disc. Power Savings: There are two options to this field, Customized and Disabled. If you choose Customized, the system would allow you to customize settings of the fields below in the Power Management Setup menu.

  • Page 69: Resume On Modem Ring

    Elite 2 User's Manual Configuring Your System wake (resume) itself up from Suspend Mode (Suspend-To-DRAM, or Suspend-To- Disk) to normal operation at 1:10am. Resume on Modem Ring: With this field set to Enable, the system would be able to wake (resume) itself up from Suspend Mode (Suspend-To-DRAM, or Suspend-To-Disk) to normal operation when it receives incoming calls through the Fax/Modem.

  • Page 70: Eripheral Setup

    Configuring Your System Elite 2 User's Manual 11.6 Peripheral Setup You will be greeted by this screen when you enter the Peripheral Setup Menu: AMIBIOS SETUP - PERIPHERAL SETUP ( C ) 1998 American Megatrends, Inc. All Right Reserved Ultra DMA 33 Support...

  • Page 71: Change User Password

    Elite 2 User's Manual Configuring Your System 11.7 Change User Password This option in the Setup Entry Screen allows you to set or change your system’s User Password. If you want to disable password, just press <Enter> without entering any thing when system is asking to Enter new user password.
  • Page 72 Configuring Your System Elite 2 User's Manual This page is left blank intentionally. Page 11-12...

  • Page 73: Appendix A - Connectors And Pin Assignments

    Elite 2 User's Manual Appendix A Appendix A - Connectors and Pin Assignments Keyboard or PS/2 Mouse Connector 1: Keyboard data 4: +5V 2: No connection 5: Keyboard clock 3: Ground 6: No connection Printer Port Connector Assignment Assignment Assignment...
  • Page 74 Appendix A Elite 2 User's Manual Communication Port Connector Assignment Assignment Assignment Carry detect Data Terminal Req. to send Received data GROUND Clear to send Transmit data Data Send Ring indicator USB Port Connector Assignment Assignment +5VS USBP0- USBP0+ Page A-2...
  • Page 75 Elite 2 User's Manual Appendix A Port Replicator Connector Assignment Assignment Assignment D-GREEN D-SLCT D-BLUE D-DTRA# D-SLIN#/ASB# DACGND D-RIS/D# D-INIT# D-VSYNC D-DCDA# D-ERR# DACGND D-CTSA# D-TVOUT DACGND D-USBP1+ D-PD1 D-DDCK D-USBP1- D-PD3 DOCKIN# D-PD5 +5VS OC1# D-PD7 +5VS D-RED D-TXD...
  • Page 76 Appendix A Elite 2 User's Manual D-GP7 D-PD0 D-PD2 D-MSD D-PD4 D-MSC D-PD6 VGA Monitor Connector Assignment Assignment Assignment GROUND N.C. GREEN GROUND N.C. BLUE GROUND HSYNC N.C. N.C. VSYNC GROUND GROUND N.C. Page A-4...

  • Page 77: Appendix B - Hot-Keys

    Elite 2 User's Manual Appendix B Appendix B - Hot-Keys To use the Hot Keys, press and hold down <Fn> together with the key described below: LCD/CRT/TV Switch. Press this key combination to switch between LCD+CRT (simultaneous display), LCD only, CRT only, and TV only.
  • Page 78 Appendix B Elite 2 User's Manual Contrast Decreasing. Press this key combination to decrease the contrast of the DSTN (LCD) display. Contrast Increasing. Press this key combination to increase the contrast of the DSTN (LCD) display. Brightness Decreasing. Press this key combination to decrease the brightness of the LCD display.

  • Page 79: Appendix C - Glossary

    Direct Memory Access. Your Elite 2 supports two DMA’s and both Electrical circuit within the can be used. system used to transmit data from one device to another.
  • Page 80 Suspend To Disk was invoked. Local-Bus Your Elite 2 has a AGP Integrated (or Intelligent) Drive Electronics. Standard HDD type Bus for VGA, used in notebooks. Input/Output, used for Mega Byte (1 million bytes).
  • Page 81 Elite 2 User's Manual Appendix C Mouse A pointing device to move Read Only Memory. This your cursor under certain software, memory contains the BIOS where all such as Windows, and OS/2. the information about your notebook is stored. MPEG A stands for Motion Picture Experts Group.
  • Page 82 Appendix C Elite 2 User's Manual This page is left blank intentionally. Page C-4...

  • Page 83: Appendix D - Troubleshooting Guide

    Appendix D Appendix D - Troubleshooting Guide While your Elite 2 is fully tested prior to shipping, problems may occur infrequently. Should anything seems to be operating improperly, review this quick checklist. If you are unable to resolve the problem, please contact Ergo Technical Support for assistance.
  • Page 84 TouchPad. Battery: If you think the battery pack cannot provide power your Elite 2 as long as it should be, please read the Q and A in Chapter 6.

  • Page 85: Appendix E - Port Replicator

    Appendix F Appendix E - Port Replicator The Port Replicator is a convenient device if you travel a lot with your Elite 2, and yet you would like to establish a quick connection to your external devices whilst in the office.
  • Page 86 #2. • Put the Elite 2 down as shown by arrow #3. • Push the sliding handle back to it lock positioned as shown by arrow Note: To undock your Elite 2, reverse the procedure above . Page E-2...
  • Page 87 Elite 2 User's Manual Appendix F Appendix F - Modem U.K. Modem Compliance Information This modem is approved by the secretary of state at the Department of Trade and Industry for connection to a single exchange line of the public switched telephone...
  • Page 88 Appendix F Elite 2 User's Manual This modem is only approved for use of the following facilities: • Storage of telephone numbers for retrieval by a predator mined code. • Detection of initial proceed indication. • Automatic calling/ automatic answering.
  • Page 89 Elite 2 User's Manual Appendix G Appendix G - Warranty and Support Warranty and Support, is for Ergo, a central part of all our notebook sales. Because of this philosophy we offer, as standard, the most comprehensive warranty package in the industry.
  • Page 90 Ergo’s Corporate Account 3 Year Free 24 hour Service Plan If you are a corporate account that has 5 or more Ergo notebooks on one site, we guarantee in the first 3 years to either repair your Notebook within 24 hours of its arrival at Ergo, or offer you a free loan machine.
  • Page 91 The industries record of first visit fixing of notebooks is unfortunately so bad (under 40%) that Ergo is simply unprepared to subcontract this responsibility to any of the nationwide service companies. As a result all on site warranty is generally conducted by our own degree qualified engineers directly form our Nottingham facility.
  • Page 92 G.3 What Is Not Covered? With Ergo what we don't do for free is also up front. We are not able to offer extended warranty on batteries as these are a consumable item nor does our warranty extend to accidental damage, theft, or any consequential damages.
  • Page 94 Ergo Computing UK Ltd, Unit 7 Wheatcroft Business Park, Edwalton, Nottingham NG12 4DG Sales Tel: 0115-9144144 Fax: 0115-9144155 www.ergo.co.uk Support Tel: 0115-9144160 support@ergo.co.uk...

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