Related Manuals for UltraDisk DVR14
Summary of Contents for UltraDisk DVR14
- Page 1 Telephone Voice Recording System DVR14 USB Telephone Digital Voice Recorder User Manual & Installation Guide P a g e | 1 Copyright UltraDisk™ 2010 All rights reserved ...
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Page 2: Table Of Contents
Table of Contents Basic Features: ..............................4 System Characteristics ............................5 Installation ................................6 Hardware Requirement ............................6 Recording USB BOX Installation ........................6 USB Recording Box Installation and Cable Connection .................. 6 Recording software Installation .......................... 7 Uninstalling the Software ............................ 7 Software Operating Instructions ........................ - Page 3 Software Uninstall .............................. 33 Link to SQL Server database ..........................33 Popup System Config ............................34 Appendix 1 ................................35 Connecting the Analog Recording card for a Digital Phone ................35 P a g e | 3 Copyright UltraDisk™ 2010 All rights reserved ...
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Page 4: Basic Features
Basic Features: Supports Windows 98 / NT / 2000 / XP / 2003 Provides USB device for 2 Channels ,PCI Card for 4, 8 and 16 Channels and Digital Recording for 30B+D (*30) Can monitor real time conversations on every line. Support 3 video modes or customization : Auto-recording, Voice-control and Manual recording by us- ing the keys Can list and print out all the Incoming / Outgoing / Missed calls. -
Page 5: System Characteristics
Also supports the seat Popup information for the local domain. By Double clicking the Caller ID you can add the number to the Phone Book or Customer Database. 11. Can automatically record to DVD. P a g e | 5 Copyright UltraDisk™ 2010 All rights reserved ... -
Page 6: Installation
Installation Hardware Requirement Suggested PC CPU P4 / 2.8 GHz or above Suggested Memory 512 MB or above Suggested Hard Disk 80 GB or more * Recording USB BOX Installation Insert the Recording USB BOX cable line into the PCI slot. USB Cable to PHONE LINE Installation and Cable Connection ... -
Page 7: Recording Software Installation
“10-01” and end date “10-07” and the corresponding sound path is VOCPATH. Note: the input format of holiday and festival is 2006-01-01, and the format of start date and end date must be as the picture shows P a g e | 7 Copyright UltraDisk™ 2010 All rights reserved ... -
Page 8: Software Operating Instructions
Software Operating Instructions 3.1 Main Menu (Console) Default passwords is: 88888 The system displays the main menu on execution. Products series & Software Ver- Shortcut function but- ‐ 8 ‐ ... -
Page 9: System Setting
Not record special Number : You can set some special phone numbers that should not be recorded, for example, when you access the internet or a fax call or a private call. If check here, is only record following spe- cial-Number in the list P a g e | 9 Copyright UltraDisk™ 2010 All rights reserved ... -
Page 10: Auto Backup
Only record special Number, the other call all not recording Sample: if only the record 10000 NO. setting same for this step. 1. choose the ‘Record Special Number Only 2. put in the 10000 Tel NO. Auto Backup 1. Database Auto Backup (index- main.mdb) When a call is finished, the call log data will be stored in the index-... -
Page 11: Voice Files Backup
For the FTP, the system will upload the list of voice files on the server’s port to the designated FTP path. 192.168.0.152 123456 **** D: \ Back Up\ P a g e | 11 Copyright UltraDisk™ 2010 All rights reserved ... -
Page 12: Initial Number Process (Head Code)
Note: The ZS-U2100 series products do not have this function Initial Number Process (Head code) In order to identify phone numbers from the phone book or customer database, you have to delete or cor- rect some abnormal Caller IDs and dialed numbers that have the telecom service head-code. Incoming Head-codes For example, consider Caller ID: 075528282828. -
Page 13: Disk Management
HDD space available and the remaining recording time left, so that the operator will have enough time to deal with the situation. (Note: The default value is 500 MB.) P a g e | 13 Copyright UltraDisk™ 2010 All rights reserved ... -
Page 14: Extension Management
Max. Recording Length (in Minutes) It is a good practice to avoid generating large recording files. The default value is 60 minutes for a single recording file. You can also use "FULL TIME RECORDING”, “AUTO SPLIT RECORDING” files in this size. Loop Recording (erase earliest recorded files when there is no space): Will automatically delete the first recorded files when there is no remaining space in the selected par- tition. -
Page 15: Pbx Setting
Enable Output to Call Account- ing Softwre: If User haven’t the PBX, need Charge the Phone Record, Can choose this option With Open IP channel to CAS (need install CAS) P a g e | 15 Copyright UltraDisk™ 2010 All rights reserved ... - Page 16 Setting with CAS a. System\Database file setting\ Generals Information for Digital Recorder b. System\Database file setting\Open Channel to Telephone voice Recording System c. Choose PBX Type is ZDR2000 & save it Use PBX Output info when record TRK: If the Out line Dial-No. Can’t shows accurately by TVRS, can choose this Option use the PBX Output with Call Accounting System.
- Page 17 TRK shows in Call Accounting Software). Then input into TRK col- umn. Step 4: When a call ends, wait for a few seconds, go to Search & Play and you can find the Line No. Col- umn showing the Extension number. P a g e | 17 Copyright UltraDisk™ 2010 All rights reserved ...
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Page 18: Channel Setup
Channel Setup Line No.：Input the corresponding phone numbers or characters (only numbers and English alphabets) to give indication of the channel. Types: Trunk-Line, Direct-Line, Dial. The default is Line. Available: This option is used to switch on the channel or to switch it off. Options: "Y"-Enabled and "N"- Disabled. - Page 19 On-time is the time the channel starts working and Off-time is the time the channel stops working. These two working time zones have to be set. Note: You have to restart the Telephone Voice Recording Software to activate it. P a g e | 19 Copyright UltraDisk™ 2010 All rights reserved ...
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Page 20: Password
Password The system has default password protection. If you do not want the password protection, uncheck the op- tion “Enable Password Protection”. Default Pass- User and Password The user can add and change all rights, such as System Setting , Monitor, Delete Recording, Record- ing inquiry, Exit, and Valid Date, etc., Select “Y”... -
Page 21: Seat Setup (Popup Screen)
This Function is only support With PBX If setting 010,0755 head-Code in here, All of this head-code incoming caller all The Group is can setting same name in the Channel, the line incoming caller will P a g e | 21 Copyright UltraDisk™ 2010 All rights reserved ... - Page 22 3.2.10 Advanced Setup Language: Set the Language for the interface. Default is AUTO The software detects the language from the Operating system automatically. USER: The user sets the language. (Advanced Tool- >Edit Local Language) System include support ARA，French，Hebrew，Korean，Poland，Spanish，Turkish， Portuguese，Vietnam… language Playing through the Sound Card: Use the sound card to playback the recorded files, ZS4200, D5130...
- Page 23 Key Mode: Key-code for Starting Rec. – By pressing Default Value: * Key Mode: Key-code for Stopping Rec. Default Value: # The default key for recording is * and pressing # ends the recording. P a g e | 23 Copyright UltraDisk™ 2010 All rights reserved ...
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Page 24: Setting An Alarm
Setting an Alarm The main setup window shows how to e-mail the alarm information. Enter the sender’s SMTP address, User name and password and the receiver’s email address. Input the Mail sender Username Setting the need warning If Idle-Time last out 15 minutes not record or the Busy-Time last out 30 minutes, system will send the Warning information to the mail receiver, and have sound Alarm ‐ 24 ‐ ... -
Page 25: Work Time
Play: select a recording list Click "Play” button . system will automatically play the selected file. If you want to play the voice file with the default media player (Windows media player), please click “Extract the voice files” and save using the *.wav format. Can open the Month Indexmain.mdb P a g e | 25 Copyright UltraDisk™ 2010 All rights reserved ... -
Page 26: Complex Search
Refresh: Displays the latest updated call history and shows the current recording. Notes: While monitor listening, the voice player does not work. You should exit that before running the voice player. Can transform the Voice Complex Search Complex search condition: Contains Line Number, Channel Number, User-Name, Note, Handled By, EXT, Operation Type, Password, Call Start date and End date, Call Start time and End time, etc., to search the voice files. -
Page 27: Voice File Save Location
<-> Dial No. (support 50 bit dial Number) 5. Indexmain.mdb Database is save in MDR folder, There are month indexmain.mdb & Indexmain.mdb in the Backup folder under MDR Monitoring a Conversation There are two ways to monitor a call: P a g e | 27 Copyright UltraDisk™ 2010 All rights reserved ... -
Page 28: Tools And Advanced Tools
1. Click on the Monitoring button and choose a Channel No. You can listen to an ongoing conversation in that Channel Via an earphone or speakers. Click Return to quit listening. 2. Double click the wanted channel on the status column in The monitor window. -
Page 29: Tvrs Client Player (There Are Three Ways To Hear On The Web)
4. Via Network Neighborhood to find under TVRS Server PC Shared MDR folder, running the Client.exe program, can Find & play, Monitor listening by Client 5. Create a shortcut on the Client’s desktop, Can Run the shortcut of Client.exe in the future. P a g e | 29 Copyright UltraDisk™ 2010 All rights reserved ... -
Page 30: Software Requirements For Installing Web Server ->Win 2000/ 2003/Xp
Search and play voice through the Web. Software requirements for installing Web Server >Win 2000/ 2003/XP Internet Information Service (IIS) version 6.0 Microsoft .NET Framework 2.0 Microsoft Data Access Components version 2.6 version or above Notes: All these software must be installed. Not necessary if you are using Win 2003. Installing and Configuring the Web Player software ... - Page 31 3.6.2.3 Using the Web Player After logging in, you can find the recording list and can hear the recorded files by directly clicking. Can testing by : Input Info same TVRS Pass- word\User and Password setting P a g e | 31 Copyright UltraDisk™ 2010 All rights reserved ...
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Page 32: 4. Customer Incoming Caller Id Popup System
If you are unable to open the recording list window, disable the Popup Blocker as follows: Go to Internet Explorer. Click Tools-> Internet Options->Privacy->Uncheck Block Pop ups. 4. Customer Incoming Caller ID Popup System Note: Need Out line have received Incoming Caller can use 4.1 System Basic Features: ●... -
Page 33: Software Installation
4.5.2 Connection with Access Input the Database User 1. Run the Popup.exe, Enter “System” manual, Click “Log On” option, name & password, see P a g e | 33 Select the Database and Copyright UltraDisk™ 2010 All rights reserved test connection If shows ... -
Page 34: Popup System Config
Default DEMO Password ：88888 2. Press Hot key F8, showing Database setting option, Select ACCESS & path 3. Testing Connection, if success, please save the setting 4. restart the Popup system Log on by Demo user 4.5.3 Popup Main operation Customer info will show- ing by company list Customer info will show-... -
Page 35: Appendix 1
The TVRS has a unique feature for handset recording unlike common recording software that can only do recording. The TVRS can get the dialed number and tell whether it is an incoming / outgoing type from the CAS after the call is finished.) P a g e | 35 Copyright UltraDisk™ 2010 All rights reserved ... - Page 36 "Internal Diagram of a Handset" Speaker RJ11-4 Plug T Ph Microphone Handset Recording Mode Speaker Connect to Recording Card. The recording mode should be changed to ‘Audio’ in ‘System ->Channel setting ‘ Handset Recording Mode II MIC + Speaker Speaker MIC + There are usually two types of...
- Page 37 This method of recording from a digital phone has an excellent quality, because both the SPEAKER and MIC signals are mixed and amplified. So they are very well balanced, the local voice level will not be too low and the remote voice not too high. P a g e | 37 Copyright UltraDisk™ 2010 All rights reserved ...