Dyson AM03 Operating Manual page 4

BATTERY REPLACEMENT
CAUTION:
• Switch 'OFF' and unplug the machine before replacing the battery.
• Do not install backwards or short circuit the battery.
• Do not attempt to dismantle, recharge or put the battery in a fire.
• Do not directly handle a leaking battery.
• Carefully follow all instructions and warnings provided with the new battery.
2 YEAR DYSON GUARANTEE
TERMS AND CONDITIONS
Terms and conditions of your Dyson 2 year guarantee.
• The guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust) Pty Ltd, Avery Robinson
Ltd (NZ), Singapore's authorised agent - Service @Home Pte Ltd. Indonesia's
authorised agent- PT Higienis Indonesia or their authorised agents.
• Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,
Avery Robinson Ltd (NZ), Dyson Singapore Pte Ltd., PT Higienis Indonesia.
• The repair and replacement of the fan under guarantee will not extend the
period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer. You must provide proof of purchase before any
work can be carried out on your fan. Without this proof, any work carried out
will be chargeable. Please keep your receipt.
WHAT IS COVERED
• The repair and replacement of the fan if it is found to be defective due to faulty
materials, workmanship or function within 2 years of purchase (if any part is no
longer available or out of manufacture, Dyson will replace it with a functional
replacement part).
WHAT IS NOT COVERED
Dyson shall not be liable for costs of repair or replacement of a product incurred
as a result of:
• Normal wear and tear.
• Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the fan which is not in accordance with this manual.
• Damage as a result of use not in accordance with the rating plate.
• Blockages – please refer overleaf for details on how to unblock the fan.
• Use of parts and accessories other than those produced or recommended by
Dyson.
• Damage from external sources such as transit, weather, electrical outages or
power surges.
• Repairs or alterations carried out by parties other than Dyson or its authorised
agents.
• Failures caused by circumstances outside Dyson's control.
If you are in doubt as to what is covered by your guarantee, please call the
Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 0800 397 667
Singapore 7000 435 7546
Indonesia 021 707 39766
Remember: Always disconnect plug from mains before inspecting for problems.
If the fan will not operate, first check the mains socket has electricity supply and
that the plug is properly inserted into the socket.
REGISTERING YOUR GUARANTEE
To help us ensure you receive prompt and efficient service, please register
as a Dyson fan owner. There are three ways to do this:
• Online (Australia only) at www.dyson.com.au/register
• By calling the Dyson Customer Care Helpline.
• By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson fan in the event of an insurance loss,
and enable us to contact you if necessary.
DYSON CUSTOMER CARE
If you have a query about your Dyson fan call the Dyson Customer Care
Helpline and quote your serial number, or contact us via the Dyson website.
The serial number can be found on the base of the product.
Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
If your Dyson fan needs servicing, call the Dyson Customer Care Helpline to
discuss the available options.
DYSON CUSTOMER CARE DETAILS
If there are any queries, please call the Dyson Customer Care Helpline
AU: 1800 239 766
(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST)
www.dyson.com.au
NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm)
www.dyson.co.nz
SG: 7000 435 7546 (Mon-Fri 9:00am to 6:00pm)
www.dyson.com.sg
ID: 021 707 39766 (Mon-Fri 9:00am to 5:00pm)
www.dyson.co.id
6
ABOUT YOUR PRIVACY
Dyson may use your information provided for future marketing and research
purposes (including sending commercial electronic messages) and may disclose
it to third parties for the purposes of providing the services you have requested,
or to our business partners or professional advisers. If you wish to access your
personal information or see our full privacy policy, please contact us at
customercare@dyson.com.au
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
The battery should be removed from the product before it is disposed of.
Dispose or recycle the battery in accordance with local ordinances or
regulations.
When your Dyson reaches the end of its life, we are responsible for it's safe
disposal. You can send your old Dyson back to us (at our cost) and we will
organise for it to be recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers.
Simply:
1. Box up your old Dyson.
2. Take your packaging to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
Unit 6 & 7, 7-11 Parraweena Rd
Taren Point, NSW 2229.
PRODUCT INFORMATION
Product weight 4.32kg.
Please note: Small details may vary from those shown.
Dyson Customer Care
If you have a query about your Dyson fan, call the Dyson
Customer Care Helpline with your serial number and details
of where and when you bought the fan, or contact us via the
Dyson website. The serial number can be found on the base
of the product.
AU Dyson Customer Care
customercare@dyson.com.au
1800 239 766
Dyson Appliances (Aust) Pty Ltd.,
PO Box 2835,
Taren Point, NSW 2229,
Australia
www.dyson.com.au
NZ Dyson Customer Care
dyson@averyrobinson.co.nz
0800 397 667
Avery Robinson Ltd.,
Unit F, 151D Marua Road,
Ellerslie, Auckland 1051,
New Zealand
www.dyson.co.nz
SG Dyson Customer Care
singapore@dyson.com
7000 435 7546
Service @ Home Pte. Ltd.,
2 Leng Kee Road, #04-09A Thye Hong Centre,
Singapore 159086
www.dyson.com.sg
ID Dyson Customer Care
service@higienis.com
021 707 39766
PT. Higienis Indonesia
Permata Plaza Top Floor, TF-04,
JI, M. H. Thamrin Kav. 57,
Jakarta 10350
Indonesia
www.dyson.co.id
www.dyson.com
JN.34935 PN.19242-02-02 08.04.10
QUESTIONNAIRE
Please take a few moments to answer our questions.
They will help us develop new products for the future.
1 Do you own any other air movement products?
Air conditioner Table fan
Ceiling fan Tower fan
Pedestal fan Floor fan
Humidifier Air purifier
No Fan heater
Other, please specify
2 Which brand of fan are you replacing or adding to?
Dyson Heller
Mistral Coral Breeze
Dimplex Sunbeam
IXL Don't know
Other, please specify
3 Why did you choose to buy a Dyson fan?
(Please rate each statement on a scale of 1 to 5,
1 being the least important and 5 the most important).
1 2 3 4 5
Dyson reputation ■ ■ ■ ■ ■
Smooth, powerful airflow ■ ■ ■ ■ ■
Previous experience of Dyson ■ ■ ■ ■ ■
Safety ■ ■ ■ ■ ■
Features ■ ■ ■ ■ ■
Easy to clean ■ ■ ■ ■ ■
Price/special offer ■ ■ ■ ■ ■
Store staff recommendation ■ ■ ■ ■ ■
Latest model/technology ■ ■ ■ ■ ■
Aesthetics ■ ■ ■ ■ ■
Friend/family recommendation ■ ■ ■ ■ ■
4 Where did you first hear about Dyson fans?
From friends and family
From a TV/magazine/internet advert
Saw it in a store catalogue
Saw it in a store
Recommended by salesperson
Online blog/review article
Email from Dyson
5 Where did you look for additional information?
Dyson website
Online reviews and forums
Retail staff
Retail catalogue
No additional research was done
THANK YOU FOR YOUR TIME
6 Do you own other Dyson products?
Vacuum cleaner
Handheld
Fan
No
7 Where do you intend to use the Dyson fan?
(Please tick as many boxes as applicable)
Bedroom
Lounge
Dining room
Kitchen
Study
Other, please specify
8 What is your household income?
Less than $45,000
Between $45,000 – $75,000
Between $75,000 – $100,000
Over $100,000
9 To which age group do you belong?
16 – 24
25 – 34
35 – 44
45 – 54
55 – 64
65+
10 Would you recommend a Dyson fan to your friends and family?
Yes
No
11 Do you have children?
Under 5 years
5+ years
No children
Children no longer at home
Pregnant
12 Which best describes your home?
Up to 2 beds
3-4 beds
More than 4 beds