MASTERCALL MC-4044 SERIES 5 Installation Manual

Office extender

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MASTERCALL

OFFICE EXTENDER

MODEL MC-4044 SERIES 5

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OPERATOR AND INSTALLATION GUIDE

Issue 8

AUTHOR: PETER ZEUG

AUGUST, 1998

ACA SUPPLIER'S CODE N 468

AUSTEL PERMIT NUMBER A94/05/0234

NEW ZEALAND TELEPERMIT PTC 212/96/014

__________________________________________________________________________________________________

DESIGNED AND MADE IN AUSTRALIA

DESIGN TWO THOUSAND PTY LTD

TELEPHONE + 61 3 9758 5933

FACSIMILE + 61 3 9758 5560

E-MAIL gen@design2000.com.au

HOME PAGE www.design2000.com.au

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DESIGN TWO THOUSAND IS CERTIFIED TO ISO9001

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Operator Manual for Office Extender

G/95072

Issue 8

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Summary of Contents for MASTERCALL MC-4044 SERIES 5

Page 1 __________________________________________________________________________________________________ MASTERCALL OFFICE EXTENDER MODEL MC-4044 SERIES 5 __________________________________________________________________________________________________ OPERATOR AND INSTALLATION GUIDE Issue 8 AUTHOR: PETER ZEUG AUGUST, 1998 ACA SUPPLIER’S CODE N 468 AUSTEL PERMIT NUMBER A94/05/0234 NEW ZEALAND TELEPERMIT PTC 212/96/014 __________________________________________________________________________________________________ DESIGNED AND MADE IN AUSTRALIA...
Page 2: Table Of Contents
__________________________________________________________________________________________________ THE OFFICE EXTENDER CONTENTS PAGE INTRODUCTION OVERVIEW DESCRIPTION SYSTEM FEATURES PIN Access Security Hybrid Voice Amplifier Distinctive Ringing DTMF Control Codes Hook Flash Call Progress Detection Multi-User Remote Programming Call Statistics Hold Tone Standard Two Wire Ring In/Loop Out ACA Permit INSTALLATION Power...
Page 3: Introduction
__________________________________________________________________________________________________ THE OFFICE EXTENDER INTRODUCTION The OFFICE Extender supports ‘telecommuting’ or `teleworking’ applications by extending the facilities of an analogue extension of a PABX, Centrex, CustomNet or any ACD to any remote location, without the need for dedicated lines. The OFFICE Extender has three main applications: 1.
Page 4: Description
__________________________________________________________________________________________________ DESCRIPTION The Office Extender supports telecommuting applications by extending the facilities of an analogue extension of a PABX, Centrex or ACD to any remote location, without the need for dedicated lines. The Office Extender interfaces a PABX or ACD analogue extension to either another PABX extension (with a directory number assigned to it) or to a direct PSTN exchange line.
Page 5: System Features
__________________________________________________________________________________________________ SYSTEM FEATURES PIN Access Security Unauthorised access to the Office Extender and PABX/ACD is prevented by Personal Identification Numbers (PINs) which are fully programmable by the system administrator. Hybrid Voice Amplifier The Extender has programmable insertion gain/attenuation, so that the volume of speech can be adjusted to suit both the operator and the calling party.
Page 6: Installation
OFFICE EXTENDER CONNECTION REMOTE TELEPHONE HI-4690 ALTERNATE CONNECTION VIA PABX EXCHANGE LINES ALTERNATE CONNECTION USING PABX EXTENSION PABX ANALOG VIEW OF REAR PANEL EXTENSIONS MASTERCALL SERIAL No. MC-4044 POWER RS232 RS232 12-48V DC LINE 1 LINE 2 POLARITY ALARM MIC PORT...
Page 7: Programming
__________________________________________________________________________________________________ Programming The following parameters need to be programmed by the system administrator for the Office Extender to function as required: Modes of Operation The default mode of operation is programmed as follows. (It can also be programmed on a per operator basis when programming their PIN numbers and target telephone numbers).
Page 8: Mode Of Operation
__________________________________________________________________________________________________ Total Calls Press 30 and the Office Extender displays the total number of calls received. To clear the counter, press 30 *. Operator Answered Calls Press 3x, where x = Operator number (1-8) and the Office Extender displays the number of calls answered by that remote agent (operator).
Page 9: User Operation
__________________________________________________________________________________________________ USER OPERATION These descriptions refer to user operation without the Home Interface Module (HIM). The HIM further simplifies operating procedures (See Operator Guide for HIM G/96084). 1. Dial Mode The home agent logs on by dialling line 2 of the Extender, and waits for the voice prompt to enter Operator number and PIN.
Page 10: Acd Agent Mode Without 'Log On/Off' Prompts
__________________________________________________________________________________________________ 5. ACD Agent Mode without ‘Log on/off’ prompts (Default) The agent dials line 2 of the Extender, and waits for the voice prompt to enter Operator number and PIN. The agent then enters their operator number and PIN. If the PIN is invalid, the agent hears “Error, invalid PIN, please re-enter...” If the third attempt is still invalid, the call is disconnected.
Page 11 __________________________________________________________________________________________________ TO LOG IN AND LOG OUT OF THE ACD Refer to the PABX procedures for logging in and out of the ACD. The Office Extender may be factory programmed to automatically log the caller in and out of the ACD by automatically dialling the appropriate log in/out commands at the time of Extender log on and log off (clear down).
Page 12 __________________________________________________________________________________________________ TELECOMMUTING HOME INTERFACE MODULE HI-4690 Description The Telecommuting Home Interface Module (HIM) is used in conjunction with the Office Extender for Telecommuting purposes. Without a HIM, the Telecommuter keeps the connection from the home office to the main office PABX via the Office Extender by leaving the home phone ‘off-hook’.
Page 13 __________________________________________________________________________________________________ SPECIFICATIONS Amplifier Frequency Range 300 Hz to 3.4 kHz (-3dB). Input - Output Impedance 220 ohm + 120 nF // 820 ohm (complex). Return Loss > 17 dB, 300 Hz to 3400 Hz. Insertion Gain 20 dB +/- 2 dB maximum. -10 dBm →...
Page 14: Home Interface Module
12 VDC 1A Power Adaptor 13.8 VDC Regulated 10A Supply RPS-10138 Home Interface Module HI-4690 MASTERCALL MC-4044 OFFICE EXTENDER DESIGNED AND MANUFACTURED BY DESIGN TWO THOUSAND PTY LTD TELEPHONE + 61 3 9758 5933 FACSIMILE + 61 3 9758 5560 E-MAIL gen@design2000.com.au...
Page 15 __________________________________________________________________________________________________ MASTERCALL OFFICE EXTENDER MODEL MC-4044 SERIES 5 __________________________________________________________________________________________________ TECHNICAL GUIDE Issue 5 AUTHOR: PETER ZEUG AUGUST, 1998 ACA SUPPLIER’S CODE N 468 AUSTEL PERMIT NUMBER A94/05/0234 NEW ZEALAND TELEPERMIT PTC 212/96/014 __________________________________________________________________________________________________ DESIGNED AND MADE IN AUSTRALIA DESIGN TWO THOUSAND PTY LTD...
Page 16 __________________________________________________________________________________________________ THE OFFICE EXTENDER CONTENTS System Configuration Codes Tone Detection and Amplifier Codes Activity Codes on the Monitor Display Status LED User Error Codes Remote Control To change the Master PIN Number To Access Remote Control To load PIN Numbers and corresponding Telephone Numbers To check PIN Numbers and corresponding Telephone Numbers Total Calls Operator Answered Calls...
Page 17: System Configuration Codes
__________________________________________________________________________________________________ SYSTEM CONFIGURATION CODES Using either the Extender Keypad or by Remote Control, enter System access code * 67 03 #,listen for “Please enter command” COMMANDS * nn where nn is option code number = entry = scroll down to next option number = abandon (do not save any changes) = store (save any changes) After either storing or abandoning program changes you can continue to make other programming changes, press # # to...
Page 18 __________________________________________________________________________________________________ OPERATOR OVERRIDE * 69 “69 is n, please enter command” DIAL TONE DETECT * 70 “70 is n, please enter command” 5 sec wait for dial tone and re-loop if none 3 sec wait for dial tone (blind dial) CONTINUOUS TONE DISCONNECT * 71 “71 is n, please enter command”...
Page 19: Tone Detection And Amplifier Codes
__________________________________________________________________________________________________ TONE DETECTION AND AMPLIFIER CODES Using either the MASTERCALL Keypad or by Remote Control, enter Tone Detection access code * 67 05 #, listen for “Please enter command” COMMANDS * nn where nn is tone parameter code number = entry...
Page 20 __________________________________________________________________________________________________ AMPLIFIER PARAMETER CODE DEFAULT VALUE RESPONSE SPARE * 16 “16 is nnn, enter command” DTMF Tx LEVEL * 17 010 (000 = Off, 063 - 001) “17 is nnn, enter command” SPEECH CONNECT SENSITIVITY - Transitions prior to valid ring tone * 18 005 (transitions) “18 is nnn, enter command”...
Page 21: Activity Codes On The Monitor Display
__________________________________________________________________________________________________ ACTIVITY CODES ON THE MONITOR DISPLAY 0. = Silence. 1. = Busy tone. 2. = Modulated dial tone. 3. = Number Unobtainable (NU). 4. = Speech. 5. = Steady tone. 6. = No progress or ‘random’ busy tone detected. 7.
Page 22: To Check Pin Numbers And Corresponding Telephone Numbers
__________________________________________________________________________________________________ To load PIN Numbers with corresponding Mode of Operation and Telephone Numbers: First PIN * # 1 pppp # m First Number 21 nnnn nnnn... # Second PIN * # 2 pppp # m Second Number 22 nnnn nnnn... # Third PIN * # 3 pppp # m Third Number 23 nnnn nnnn...
Page 23 __________________________________________________________________________________________________ OFFICE EXTENDER - TELECOMMUTING HOME INTERFACE MODULE HI-4690 Description The Telecommuting Home Interface Module (HIM) is used in conjunction with the Office Extender for Telecommuting purposes. Without a HIM, the Telecommuter keeps the connection from the home office to the main office PABX via the Office Extender by leaving the home phone ‘off-hook’.
Page 24 __________________________________________________________________________________________________ OFFICE EXTENDER SIEMENS GEC COMMUNICATION SYSTEMS PTY LTD DISA FACILITY (DESIGN TWO THOUSAND PTY LTD REF. No.: SCN 175) If the first operator PIN is programmed to 9999 (see Operator Manual for Office Extender G/95072 Page 4), the Office Extender functions as a Direct Inward Station Access (DISA) unit.
Page 25 __________________________________________________________________________________________________ OFFICE EXTENDER VOICE LINK REMOTE PABX INTERFACE LI-4302 (SYSTEM DRAWING NUMBER 4759) Description The Telecommuting Home Interface Module (HIM) is commonly used in conjunction with the Office Extender for Telecommuting purposes. Normally the Telecommuter is situated at a Small Office/Home Office (SOHO) where there is a single line telephone for voice calls.
Page 26 NOTES: August 19, 1996 OFFICE EXTENDER Disconnect Codes The Office Extender is able to report the reason for the disconnection of the last call. * 6705 # * 21 - nn nn = 001 Busy tone 002 Dial tone 003 Number Unobtainable tone 004 Speech 005 Continuous tone 006 Random busy tone...
Page 27 CUSTOMNET SPECTRUM TELECOMMUTING ACD AGENT LOGIN PROCEDURES FOR REMOTE ANALOGUE ACD POSITIONS To Establish Telecommuting Session from Remote Position 1. Press the ‘SPKR’ Key and then the ‘START SESSION’ Key. (Same as dialling your Telecommuting Extender Number __________________________) Wait for answer and follow the Voice Guides. 2.
Page 28 NOTE: If the Office Extender is not being used with a Home Interface Module (HIM), please enter the following from the Office Extender keypad: *6703# *66 2...
Page 29 ATTN.: Neil Trattles, RACQ 07 3361 2183 07 3841 1048 OFFICE EXTENDER Programming PIN Numbers and Telephone (SOHO) Numbers Up to eight different agents can be assigned to each Extender by way of their own PIN that corresponds to their remote telephone number. When an operator logs on with their PIN, the Extender automatically selects their telephone number for the purpose of ‘Dial Mode’...