Troubleshooting Guide - Harman Kardon DVD 48 Service Manual

DVD48
SYMPTOM
Unit does not turn on
Unit does not respond to
remote commands
No picture
Disc does not play
No sound

TROUBLESHOOTING GUIDE

CAUSE
• No AC power
• Weak batteries in remote
• Remote sensor is obscured
• Intermittent connections
• Wrong input
• Progressive Scan output selected
• HDMI Output is connected to a video
display that is not HDCP-compliant
• Video Off feature active
• Wrong HDMI output setting
• Disc loaded improperly
• Incorrect disc type
• SA-CD Mode setting in CD mode
for non-hybrid SACD disc
• Invalid Region Code
• Rating is above parental control setting • Enter password to override or change rating settings.
• Intermittent connections
• Incorrect digital audio input selection
• DVD disc is in fast or slow mode
• Surround receiver not compatible
with 96kHz PCM audio
• SACD disc is loaded without
using analog audio connection
• Wrong Analog Output setting in
AUDIO SETUP menu
• DVD-Audio disc is playing with DVD-
Audio Mode setting in DVD-Video mode.
SOLUTION
• Make certain AC power cord is plugged into
a live outlet.
• Check to see whether outlet is switch-controlled.
• Change remote batteries and insert with correct polarity.
• Make certain front panel sensor is in line of sight of remote
or connect an optional remote sensor.
• Check all video connections.
• Check input selection of TV or receiver.
• Use Progressive Scan mode only with compatible TV.
Reset to Interlaced Scan by following these steps:
1. Press the Open/Close Button on the front panel to open
the disc drawer.
2. Press the Clear Button on the remote control.
3. Enter the numeric code "1211" on the remote.
4. Press the Audio Button (not Audio Mode).
Or perform a system reset that will require you to reenter all
user settings. Press and hold the Clear Button on the remote for
5 seconds. The display will blink, and all user settings will return
to their factory defaults.
• The HDMI Output may not be used with video displays that
are not HDCP-compliant. Unplug the cable and select
another audio and video connection.
• Press Video Off Button to reactivate video circuitry.
• The HDMI and Component Video Outputs are not available
simultaneously. Press the HDMI Button on the remote to turn
the HDMI Output on or off. When the HDMI Output is on, the
Component Video Outputs are deactivated, and vice versa.
• Load disc label-side up; align the disc with the guides and
place it in its proper position.
• Check to see that the disc is SACD, CD, CD-R, CD-RW, VCD, MP3,
WMA, JPEG, DVD-R/RW, DVD+R/RW (standard-conforming),
DVD-Audio or DVD-Video; other types will not play.
• Non-hybrid SACD discs are not recognized by the DVD 48. Change
the SACD Mode setting in the GENERAL SETUP menu to SACD.
• Use Region 1 or Open Region (0) disc only.
• Check all audio connections.
• Check digital audio settings on DVD 48 and on receiver.
• There is no audio playback on DVD discs during fast
or slow modes.
• Change LPCM Output setting in AUDIO SETUP menu to 48kHz.
• Use 6-Channel Audio Outputs or Analog Audio Outputs.
• In order to hear a downmixed 2-channel signal at the Analog
Audio Outputs, make sure to change the Analog Output setting
to Stereo, or press the Audio Mode Button to change the setting.
• Change DVD-Audio Mode setting in GENERAL SETUP menu to
DVD-Audio.
25
harman/kardon
47