Troubleshooting; Battery Warnings - Vidao V7TAB8S User Manual

10. Troubleshooting
• No P ower
o Make s ure t he d evice i s p roperly c harged ( Section 1 .3)
• Screen i s F rozen/Not R esponding
o Restart t he d evice b y t urning t he P ower O FF a nd t hen O N a gain.
• Tablet i s S low
o Close a ny u nused A pps t hat m ay b e r unning i n t he b ackground
(Section 7 .1)
• Music/Movie f ile w ill n ot p lay
o Make s ure t he f ile f ormat y ou a re a ttempting t o p lay i s s hown i n
the C ompatible A udio/Video F ormat l ist i n t he T echnical
Specifications s ection o f t he m anual ( Section 1 2)
• Tablet s torage i s f ull
o Add m ore s torage b y i nserting a m icroSD c ard ( Section 1 .2)
o Transfer o r D elete u nused f iles u sing t he F ileManager A pp
(Section 4 )
• Wi-­‐Fi r eception i s p oor
o Make s ure y ou a re n ot t oo f ar f rom t he W i-­‐Fi r outer/hotspot. W e
recommend a d istance b etween 0 – 6 5 F eet.
o Restart y our W i-­‐Fi r outer.
• Backup & R eset
o Do n ot e nable F actory D ata R eset u nless y ou h ave s poken t o a
customer s upport p erson f irst. D oing s o c ould r esult i n l osing a ll
your d ata s tored o n y our d evice.
11. C ustomer S upport
If you are having a problem with the operation of this Tablet – Do not return it to
the retailer!
Your Touchscreen Tablet includes Free Technical Support by Phone or Internet
and we are glad to help you with any problems.
For Technical Support by Internet, simply touch the Customer Help icon on the lower
right–side of the home screen to immediately be directed to our Technical Support
website. For Technical Support by Phone, please call 855-850-3832, Monday to
Saturday 10:00 AM to 7:00PM.
BATTERY W ARNINGS
This product uses a rechargeable Lithium-­‐Ion battery. Only use the supplied battery and
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charger f or t his d evice. U se o f a b attery o r c harger t hat i s n ot m ade f or t his d evice c an r esult i n
serious i njury a nd/or d amage t o t he p roduct.
This device must be disposed of properly, according to local laws and regulations. Contact
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your l ocal a uthorities t o l earn a bout t he c orrect r ecycling a nd d isposal o ptions.
§ If t he d evice w ill n ot r espond t o t he P ower b utton, i nsert a
thin, s traight o bject ( such a s a p aper c lip) i n t he m anual
reset h ole t o p erform a s oft r eset o n y our d evice.
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