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Troubleshooting Guide
PROBLEM
This occurs when power to the unit is interrupted or if the unit is plugged in and the
function dial is not in the "OFF" position.
"Err" Appears on the
Turn the function dial to "OFF" and then turn dial to desired cooking mode.
Display Screen
If the unit displays "Err" for a prolonged period of time due to power failure, dispose
of the food for health and safety reasons.
"E01" Appears on the
Cooking pot is not inside the cooking system housing. Insert the cooking pot.
Display Screen
"E02" or "E03"
Ninja
Appears On The LCD
®
3-in-1 Cooking System is not functioning.
Display
Cleaning & Maintenance
The Ninja
®
3-in-1 Cooking System should be cleaned thoroughly after every use.
1 Unplug the unit from the wall outlet.
2 Never immerse the main housing in water or any other liquid.
3 To clean the main housing and the control panel, wipe it clean with a damp cloth.
4 The roasting lid, multi-purpose pan, silicone mitts, trivet and roasting rack are not dishwasher safe. Wash the cooking
pot, trivet, silicone mitts, roasting rack, multi-purpose pan and roasting lid with warm, soapy water. The cooking pot can
be washed in the dishwasher.
5 Dry all parts after each use.
6 If food residue is stuck onto the cooking pot, fill the pot with water and allow to soak before cleaning. DO NOT use
scouring pads on the multi purpose pan or the cooking pot. If scouring is necessary, use a non-abrasive cleanser or
liquid detergent with a nylon pad or brush.
NOTE: After usage, the exterior of the cooking pot may produce a black film when cleaned. This is due to oxidation and
occurs from normal usage.
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AUST: 1800 890 840 NZ: 0800 002 999
POSSIBLE SOLUTION
ONE (1) YEAR
LIMITED REPLACEMENT WARRANTY STATEMENT
If your product becomes defective due to faulty material or workmanship within a period of 1 year from
the date of purchase, we warrant to do the following:
• For New Zealand Consumers: We will replace the product with a new product, free of charge, or
repair the product at our cost, at our discretion.
• For Australian Consumers: Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
Your warranty is subject to the following conditions:
• DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped,
damaged or dropped in water. To avoid the risk of electric shock, do not disassemble or attempt
to repair the appliance on your own. If the supply cord is damaged, it must be replaced by
a qualified electrician in order to avoid a hazard. Incorrect re-assembly or repair can
cause a risk of electrical shock or injury to persons when the appliance is used.
• The product has not been misused, abused, neglected, altered, modified or repaired by anyone.
• The product has been subjected to fair wear and tear.
• The product has not been used for trade, professional or hire purposes.
• The product has not sustained damage through foreign objects, substances or accident.
Your warranty does not cover:
• Components that are subject to natural wear and tear caused by normal use in accordance with
operating instructions.
• Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
• For guarantee claims you will need to submit a proof of purchase in the form of a valid receipt
that displays date and place of purchase.
This warranty does not replace but is in addition to your statutory rights.
This warranty does not apply to accessories supplied with the product.
This warranty applies only to the original purchaser and may not be transferred.
Replacement products will be covered by the limited warranty for the balance of the warranty period
from the date of the original purchase.
Please note:
Only defective product or parts returned to place of purchase will be replaced under this warranty.
New Zealand Contact:
Brand Developers Limited
Unit H, 686 Rosebank Road,
Avondale 1026, Auckland, New Zealand
FAX: +64 9 306 8203
NZ Customer Care 0800 002 999
Australia Contact
Brand Developers Aust Pty Ltd
461 Plummer Street,
PORT MELBOURNE, VIC 3207
FAX: +61 3 9681 7825
AUST Customer Care: 1800 890 840
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