AirCard 781S User Manual
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AirCard 781S User Manual

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AirCard
®
781S Mobile Hotspot
User Guide
2400389 Rev 1

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Summary of Contents for AirCard 781S

  • Page 1 AirCard ® 781S Mobile Hotspot User Guide 2400389 Rev 1...
  • Page 3 Preface Important Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally Notice lost. Although significant delays or losses of data are rare when wireless devices such as the NETGEAR®...
  • Page 4 © 2013 NETGEAR, Inc. All rights reserved. Trademarks NETGEAR, the NETGEAR logo, AirCard, and Watcher are trademarks of NETGEAR, Inc. in the United States and/or other countries. Other brand names mentioned herein are for identification purposes only and may be trademarks of their respective holder(s).

  • Page 5: Table Of Contents

    Security credentials ............18 AirCard Watcher app for Smartphones and Tablets ......19 View your data usage .
  • Page 6 AirCard 781S Mobile Hotspot User Guide USB Tethering............28 Enable / disable USB tethering .
  • Page 7 Contents Security ..............50 Enable SIM security .
  • Page 8 AirCard 781S Mobile Hotspot User Guide The Wi-Fi icon on the mobile hotspot’s home screen is gray (disabled)..59 Unable to access the AT&T Unite Pro Manager homepage when connected to a VPN.

  • Page 9: Get Started

    1: Get Started This chapter provides an overview of the AirCard 781S Mobile Hotspot features, and instructions on how to set up your mobile hotspot and connect to the Internet. Know your device Your mobile hotspot enables you to create a Wi-Fi network anywhere there is cellular network coverage.

  • Page 10: Manage Your Device And Settings

    AirCard 781S Mobile Hotspot User Guide Home Internet status LED Back Power button LCD touchscreen External antenna port microUSB port External antenna port Manage your device and settings You can manage your device and change settings using: • The device’s LCD touchscreen (see page 11) —...

  • Page 11: Power Button

    Get Started Power button Table 1-1: Power button usage Desired result Action Turn mobile hotspot on Press and hold the power button for two seconds. Turn mobile hotspot off Press and hold the power button for two seconds. Wake up the Wi-Fi radio Press and quickly release the power button.

  • Page 12: Charge Your Hotspot

    AirCard 781S Mobile Hotspot User Guide Table 1-2: LCD homescreen elements Element Indicates Signal strength The more bars the stronger the network provider’s signal. No signal The type of network available.* 4G LTE — LTE 4G — HSPA, HSPA+ The orange bars indicate network activity by radiating in and out when data is being received or transmitted.

  • Page 13: Status Led Indicator

    Get Started • USB port on your computer Status LED indicator The LED indicates the device’s connection status: Table 1-3: LED indicator patterns Color LED pattern Indicates Blue Slow pulsing blink Data connection is ready for use (every 3 seconds) Amber Blink...

  • Page 14: Set Up And Connect To The Internet

    AirCard 781S Mobile Hotspot User Guide Set up and connect to the Internet Install the battery 1. Insert the battery as shown in the illustration. Ensure that the gold contacts on the battery are lined up with the gold contacts on the device.

  • Page 15: Connect Devices To Your Mobile Hotspot's Wi-Fi

    Get Started Connect devices to your mobile hotspot’s Wi-Fi You can connect up to 15 wireless devices such as smart phones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames to your mobile hotspot’s Wi-Fi network(s). (See Set maximum number of connected devices page 25 for instructions on setting connections for the Main Wi-Fi and Secondary / Guest Wi-Fi networks.) You can connect:...
  • Page 16 AirCard 781S Mobile Hotspot User Guide 2. Click Wi-Fi on the navigation menu on the left side. 3. Click WPS for either the Main Wi-Fi or Secondary Wi-Fi (if enabled). 4. Choose the WPS method you want to use: · If the device you want to connect has a WPS button:...

  • Page 17: Use Your Mobile Hotspot

    2: Use Your Mobile Hotspot This chapter describes the main features of the touchscreen and web interfaces for managing your mobile hotspot. Note: To change settings you need to be logged in as Administrator. See Set up and connect to the Internet on page 14.

  • Page 18: Security Credentials

    AirCard 781S Mobile Hotspot User Guide Security credentials The mobile hotspot uses three passwords: • Wi-Fi password — Used to authenticate wireless devices (notebook, etc.) to your mobile hotspot network. It is: · Unique to your device. · Displayed on the main mobile hotspot LCD screen. If the screen is blank (a power-saving feature), press and quickly release the power button to view the information on the screen.

  • Page 19: Aircard Watcher App For Smartphones And Tablets

    Use Your Mobile Hotspot AirCard Watcher app for Smartphones and Tablets Download and use the complimentary AirCard Watcher™ app to view your connection, settings, and data usage from your smartphone or tablet while it is connected to the mobile hotspot’s Wi-Fi. Search the app store for NETGEAR AirCard.

  • Page 20: Manage Wi-Fi

    AirCard 781S Mobile Hotspot User Guide · Current Connection: Amount of data used in current broadband session Time the connection started Amount of time connection has been active On the AT&T Unite Pro Manager homepage: The homepage (http://attunitepro) shows the data usage for the current billing cycle and for the current broadband session.

  • Page 21: Key Wi-Fi Profile Settings

    Use Your Mobile Hotspot Key Wi-Fi profile settings When you select a Wi-Fi profile, consider the following table to choose the correct profile for your setup. If you want to use your mobile hotspot to ... Use this Connect 5 GHz Share with predefined devices...

  • Page 22: Use The Default Profile (Main Wi-Fi Network Only)

    AirCard 781S Mobile Hotspot User Guide Note: If you are using Dual-Band Wi-Fi and want the 2.4 GHz and 5 GHz networks isolated from each other, set different Wi-Fi network names in the AT&T Unite Pro Manager. Use the default profile (Main Wi-Fi network only) By default, the mobile hotspot uses only the Main Wi-Fi network, since the standby power consumption is lower.

  • Page 23: Use The Predefined Guest Wi-Fi Profile

    Use Your Mobile Hotspot 3. If the Reset to Default Wi-Fi Profile button appears, this means the device is using a custom profile. Tap Reset to Default Wi-Fi Profile. b. Tap Continue. Tap the ‘X’ button. d. Go back to step 4.

  • Page 24: Use A Custom Wi-Fi Profile

    AirCard 781S Mobile Hotspot User Guide 2. Click Wi-Fi on the navigation menu on the left side. 3. Click the Options tab. 4. In the Wi-Fi Profiles field, select Guest Wi-Fi. 5. Click Submit. (Submit button appears once you make a selection.)

  • Page 25: Set Maximum Number Of Connected Devices

    Use Your Mobile Hotspot On the AT&T Unite Pro Manager homepage: To view connected devices: 1. Log in as Administrator. A list of Devices Connected to the Main Wi-Fi and Secondary / Guest Wi-Fi networks appears on the left side of the screen. 2.

  • Page 26: Block / Unblock Devices

    AirCard 781S Mobile Hotspot User Guide On the AT&T Unite Pro Manager homepage: 1. Log in as Administrator. 2. Select Wi-Fi > Options. 3. From the Max Wi-Fi Devices drop-down box, select the total number of devices that you want to allow to connect to the mobile hotspot at the same time.
  • Page 27 Use Your Mobile Hotspot 2. Tap Devices . A list of devices connected to the Main Wi-Fi and Secondary Wi-Fi networks appears. 3. To block a listed device from connecting to your mobile hotspot, tap the device name. The device’s IP and MAC addresses appear. 4.

  • Page 28: Usb Tethering

    AirCard 781S Mobile Hotspot User Guide 2. To block a listed device from connecting to your mobile hotspot, click the device name. The device’s IP and MAC addresses appear. 3. Click Block Device. 4. When prompted, click Block Device again.

  • Page 29: Enable / Disable Usb Tethering

    Use Your Mobile Hotspot Enable / disable USB tethering You can enable / disable tethering from the mobile hotspot or the AT&T Unite Pro Manager homepage. On the touchscreen: 1. From the home screen, tap Settings 2. Tap USB Tethering 3.

  • Page 30: Tether To Mac Os

    AirCard 781S Mobile Hotspot User Guide Tether to Mac OS If the computer system being tethered uses Mac OS, you should be able to use the mobile hotspot shortly after the mobile hotspot enumerates as a USB device. Alerts and Messages View alerts Your mobile hotspot and the AT&T Unite Pro Manager homepage display alerts to...

  • Page 31: View Sms Messages

    Use Your Mobile Hotspot View SMS messages You can view SMS messages from AT&T on the mobile hotspot or AT&T Unite Pro Manager homepage. On the touchscreen: To view or delete messages: 1. On the home screen, tap Wi-Fi 2. Tap Messages .

  • Page 32: Extend Battery Life

    AirCard 781S Mobile Hotspot User Guide • Using BatteryBoost to charge your smartphone There are several methods you can use to extend the battery life: • Adjust Wi-Fi settings: · Shorten the Wi-Fi range — If the devices you are connecting to your Wi-Fi network are always near the mobile hotspot device, shorten the Wi-Fi range.
  • Page 33 Use Your Mobile Hotspot 5. Adjust these settings: · Brightness — Tap Display Brightness, then select Dim. · Timeout — Tap Display Timeout, then select a shorter time period. On the AT&T Unite Pro Manager homepage: 1. Log in as Administrator. 2.

  • Page 34: Recharge The Battery

    AirCard 781S Mobile Hotspot User Guide 10. Click Submit. (Submit button appears once you make a selection.) Recharge the battery The battery comes partially charged. You can recharge the battery from a wall socket or from the USB port on your computer.

  • Page 35: Batteryboost (Charge) Your Smartphone

    Use Your Mobile Hotspot The battery icon on the LCD screen indicates when the battery is fully charged ) and an alert is displayed. BatteryBoost (Charge) your smartphone If your smartphone is low or out of battery power, you can boost it using the mobile hotspot’s BatteryBoost cable.

  • Page 36: Airplane Mode

    AirCard 781S Mobile Hotspot User Guide Note: You can’t charge the mobile hotspot with the BatteryBoost cable. On the touchscreen: 1. Plug the BatteryBoost cable into your mobile hotspot. 2. Connect your smartphone’s USB charging cable to the BatteryBoost cable.

  • Page 37: Security

    Use Your Mobile Hotspot On the AT&T Unite Pro Manager homepage: 1. Log in as Administrator. 2. Click BatteryBoost on the navigation menu on the left side. 3. Click Enable Airplane Mode (or Disable Airplane Mode). Security Change Wi-Fi network names and passwords You can customize the network names and passwords for the Main and Secondary Wi-Fi networks on the mobile hotspot (depending on the Wi-Fi network type and Wi-Fi profile) or the AT&T Unite Pro Manager homepage.

  • Page 38: Change Secondary (Dual-Band) Wi-Fi Name And Password

    AirCard 781S Mobile Hotspot User Guide 5. Click Submit. (Submit button appears once you make a selection.) Note: If you changed the Wi-Fi network name or password, all connected devices will be discon- nected and have to reconnect. Change Secondary (Dual-Band) Wi-Fi name and...

  • Page 39: Change Guest Wi-Fi Name And Password

    Use Your Mobile Hotspot Note: If you changed the Wi-Fi network name or password, all connected devices will be discon- nected and have to reconnect. Change Guest Wi-Fi name and password If you are using the default Guest Wi-Fi profile, you can always change the Guest Wi-Fi name or password from the mobile hotspot or the AT&T Unite Pro Manager homepage.

  • Page 40: Using The Lcd Keyboard

    AirCard 781S Mobile Hotspot User Guide Note: If you changed the Wi-Fi network name or password, all connected devices will be discon- nected and have to reconnect. Using the LCD Keyboard The mobile hotspot uses an on-screen keyboard for editing the Wi-Fi name and Wi-Fi password values.

  • Page 41: Change Wi-Fi Encryption Settings

    Use Your Mobile Hotspot 5. If desired, change the name used to access AT&T Unite Pro Manager (maximum 31 characters). 6. If desired, change the Admin Login (maximum 31 characters). 7. Click Submit. (Submit button appears once you make a selection.) Note: If you forget the Admin login, you can check it on the mobile hotspot.

  • Page 42: Configure Data Network Options

    AirCard 781S Mobile Hotspot User Guide 5. Click Submit. (Submit button appears once you make a selection.) 6. Reconnect your Wi-Fi devices, if necessary, using the new Wi-Fi credentials. See Connect to the Internet on page 14. Note: The length of the Wi-Fi Password depends on the Wi-Fi Encryption selected.

  • Page 43: View Details

    Use Your Mobile Hotspot 5. Beside Network Mode, select the type of network the mobile hotspot will connect to (LTE Only, 4G Only, or Auto) Auto is recommended — the best available network will be used.) 6. If you are roaming and want to select a mobile network other AT&T’s, click Scan and then select the network from the list that appears.

  • Page 44: Software Update

    AirCard 781S Mobile Hotspot User Guide Software update Software or firmware updates for the mobile hotspot may become available periodically. You will receive an alert when an update becomes available, and you can check for updates manually from the mobile hotspot or from the AT&T Unite Pro Manager.
  • Page 45 Use Your Mobile Hotspot 2. Remove the battery. 3. Remove the existing SIM card (if present) — slide the card out of the slot. 4. Insert the SIM 5. Insert the battery. 6. Replace the back cover. Rev 1 Nov.13...
  • Page 46 AirCard 781S Mobile Hotspot User Guide 2400389...

  • Page 47: Advanced Settings

    3: Advanced Settings This chapter provides information on how to configure advanced settings for various aspects of the device such as Wi-Fi settings, WAN settings, router settings, etc. Hotspot settings Download and restore settings The mobile hotspot allows you to download (for the purpose of backup) and restore your mobile hotspot settings.

  • Page 48: Set Mac Filter Mode

    AirCard 781S Mobile Hotspot User Guide 3. Click the Options tab. 4. For the Main Wi-Fi and Secondary / Guest Wi-Fi networks, select the desired options. (Note: If you are using a predefined Wi-Fi Profile and you change any values in the Main Wi-Fi or Guest Wi-Fi sections, the Wi-Fi Profile will be marked as a Custom Setup.)

  • Page 49: Black List

    Advanced Settings Black list To block devices from connecting to your mobile hotspot Wi-Fi networks, use the MAC Filter black list: 1. On the AT&T Unite Pro Manager homepage, log in as Administrator. 2. Click Wi-Fi on the navigation menu on the left side. 3.

  • Page 50: Security

    AirCard 781S Mobile Hotspot User Guide Security Enable SIM security You can create another level of security by setting up a PIN number that must be entered before you can view the information available to an Administrator or change the mobile hotspot settings on the AT&T Unite Pro Manager homepage.

  • Page 51: Enable Port Filtering

    Advanced Settings Incoming traffic is forwarded to specific ports and devices on your network (using their local IP addresses). 6. Identify the ports to forward —Enter the port forwarding information (a descriptive Label, the IP address, the Port number, and the Protocol), then click .

  • Page 52: Configure Apn Details

    AirCard 781S Mobile Hotspot User Guide 5. In the LAN section, select On beside VPN Passthrough, and click Submit. (Submit button appears once you make a selection.) Configure APN details The APN is checked to determine the type of network connection to establish.

  • Page 53: Set Lan Options

    Advanced Settings Set LAN options To set the mobile hotspot’s LAN options: 1. On the AT&T Unite Pro Manager, log in as Administrator. 2. Click Settings on the navigation menu on the left side. 3. Click the Router tab. 4. Click the Basic tab. 5.
  • Page 54 AirCard 781S Mobile Hotspot User Guide 2400389...

  • Page 55: Frequently Asked Questions

    4: Frequently Asked Questions This chapter provides answers to questions you may have about your mobile hotspot. (Also see Troubleshooting on page 59.) What do I do if I forget my Main or Guest Wi-Fi Password The Wi-Fi Passwords appear: •...

  • Page 56: Work

    AirCard 781S Mobile Hotspot User Guide 1. Turn on International Roaming (from the touchscreen or from the AT&T Unite Pro Manager homepage). 2. From the AT&T Unite Pro manager homepage, scan for available networks and select the network that you want to connect to.

  • Page 57: How Do I Find My Computer's Ip Address

    Frequently Asked Questions The LCD screen is not lit. How do I know if the mobile hotspot is still powered on? The LCD screen dims to save energy. The LED continues to flash slowly to indicate that the mobile hotspot is still powered on. To wake up the LCD, press and quickly release the power button.

  • Page 58: Where Can I Find More Information

    AirCard 781S Mobile Hotspot User Guide The steps for finding a device’s MAC address depend on the operating system. Windows 7 / Vista / XP 1. Open the command prompt window. Click Start > Run. b. Type cmd or command and click OK.

  • Page 59: Troubleshooting

    5: Troubleshooting This chapter provides suggestions for troubleshooting problems that may arise when using your mobile hotspot. The Wi-Fi network name does not appear in the list of networks. Refresh the list of networks. 1. Ensure that the Wi-Fi setting on your laptop (or other device) is turned on.

  • Page 60: Unable To Connect A Computer Running Windows® Vista® To The Mobile Hotspot

    AirCard 781S Mobile Hotspot User Guide Unable to access the AT&T Unite Pro Manager homepage when connected to a VPN. If you are using your mobile hotspot while connected to a VPN, you may not be able to access the AT&T Unite Pro Manager homepage using ...

  • Page 61: Reset The Mobile Hotspot

    Troubleshooting Reset the mobile hotspot You can reset the mobile hotspot to the factory setting on the mobile hotspot or the AT&T Unite Pro Manager homepage. (This is useful if you have lost your Admin Login for the AT&T Unite Pro Manager homepage.) Note: If you reset the modem to factory settings, all of your customizations will be lost.

  • Page 62: Sim Locked

    AirCard 781S Mobile Hotspot User Guide SIM Locked 1. Contact AT&T Customer Care for the PIN to unlock the SIM. 2. Go to the AT&T Unite Pro Manager homepage and log in as Administrator. 3. Enter the SIM PIN when prompted.
  • Page 63 Troubleshooting Table 5-1: Connection alerts (Continued) Alert Description Service Option temporarily out of order Regular deactivation QOS not accepted Network failure Reactivation required Feature not supported Semantic error in the TFT operation Syntactical error in the TFT operation Unknown PDP context PDP context without TFT already activated Semantic errors in packet filter(s) Syntactical errors in packet filter(s)
  • Page 64 AirCard 781S Mobile Hotspot User Guide Table 5-1: Connection alerts (Continued) Alert Description PDP Inactivate Max Timeout PDP Lower layer Error PDP Duplicate UE RAT Change 2400389...

  • Page 65: Specifications

    6: Specifications Mechanical specifications Table 6-1: Mechanical specifications Weight 165g (5.82 oz.) Length 112 mm (4.41 in.) Width 68 mm (2.68 in.) Thickness 19 mm (0.75 in.) [excluding feet] Environmental specifications Table 6-2: Environmental specifications Operating temperature 0° C to 35° C (32°...

  • Page 66: Lte Release 10 Feature Support

    AirCard 781S Mobile Hotspot User Guide LTE Release 10 feature support NETGEAR has confirmed with the FCC regarding the following LTE Release 10 feature support: 1. The AC781S supports LTE 3GPP Release 10, but only supports the Carrier Aggre- gation feature of Release 10. Furthermore, only downlink Carrier Aggregation is supported.

  • Page 67: Regulatory And Safety Information

    (that is, have errors), or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the AirCard 781S Mobile Hotspot are used in a normal manner with a well- constructed network, the AirCard 781S Mobile Hotspot should not be...

  • Page 68: Proper Battery Use And Disposal

    SAR information: 1.275 W/kg @ 1 g (body) Caution: The AirCard 781S Mobile Hotspot was tested for typical body-worn operations. A minimum separation distance must be maintained between the user's body and the Hotspot: 1 cm to comply with the RF exposure requirements in the U.S. for FCC exposure requirements.
  • Page 69 Regulatory and Safety Information Where appropriate, the use of the equipment is subject to the following conditions: (EMI) Note: – United States FCC Information – This equipment has been tested and found to comply with the limits pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation.
  • Page 70 AirCard 781S Mobile Hotspot User Guide 2400389...

  • Page 71: Index

    Index About, details, 43 icons on the LCD, 11 accessories Internet, connect to, 14 included, 13 address, 57 add a wireless device, 15 Admin Login, 18 change, 40 forgot, 55 options, 53 alerts, 30 troubleshooting, 61 icons, 11 view, 30 screen not lit, 57 APN,...
  • Page 72 AirCard 781S Mobile Hotspot User Guide passthrough, 50, 51 card, inserting, 44 security, enable, 50 messages, 31 software update, 43 WAN information, view, 50 specifications, 65 Wi-Fi channel, 48 fragmentation threshold, 48 lost connection, 60 text messages. SMS messages. mode, 48...

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