HP 435816-001 Getting Started page 4

Contents
3 Next steps
Protecting the computer . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Protecting the computer from viruses . . . . . . . . . . . . 3-1
Protecting your system files . . . . . . . . . . . . . . . . . . . 3-2
Protecting your privacy . . . . . . . . . . . . . . . . . . . . . . . 3-2
Protecting the computer from power surges . . . . . . . 3-2
Using the computer safely . . . . . . . . . . . . . . . . . . . . . 3-3
Connecting to a computer network . . . . . . . . . . . . . . . . . 3-5
Installing additional hardware and software . . . . . . . . . . 3-6
Identifying and installing hardware. . . . . . . . . . . . . . 3-6
Locating and installing software . . . . . . . . . . . . . . . . 3-6
Updating the software installed on the computer. . . . . . . 3-7
Finding the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Turning off the computer correctly . . . . . . . . . . . . . . . . . 3-8
4 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
The computer is unable to start up. . . . . . . . . . . . . . . 4-2
The computer screen is blank . . . . . . . . . . . . . . . . . . 4-3
Software is functioning abnormally . . . . . . . . . . . . . 4-4
The computer is turned on but not responding . . . . . 4-4
The computer is unusually warm. . . . . . . . . . . . . . . . 4-5
An external device is not working. . . . . . . . . . . . . . . 4-6
The WLAN connection is not working . . . . . . . . . . . 4-6
Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Contacting technical support . . . . . . . . . . . . . . . . . . . . . . 4-8
A Connect to the Internet from your home
Choosing an ISP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Using the New Connection Wizard . . . . . . . . . . . . . . A-2
Choosing the type of Internet connection . . . . . . . . . . . . A-2
iv Getting Started