Troubleshooting - IP Cortex VoIP PABX User Manual

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ipcortex - Asterisk
Then select the
line:
OK the changes, and then click on "Start Call" in the previous
dialogue.
Your phone should ring and then, when you pick it up, the far end will
start to ring. You can then complete the call and hang in the normal
way once complete.

Troubleshooting

If the phone fails to ring when a call is placed, there may be a number
of reasons...
Wrong TAPI provider being used
Double check your application is using the TAPI provider (dialler)
ipcortex -
Asterisk.
called
TAPI incorrectly configured
Configuring the
Repeat the steps in the previous section entitled:
TAPI Driver.
Wrong phone rings
The TAPI configuration via registry download from your
my phone
area is only appropriate when you wish to allow TAPI to control your
main (owned) phone. If you wish to control other phones, please
contact your system administrator for details.
19

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