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Paragon Wireless dual mode mobile phone user's manual
Chapter 15.
If a problem occurs while using your mobile phone, refer to these troubleshooting guidelines
.
Problem
The phone cannot
connect to Internet
when using the
Browser or email
function.
Touch screen not very
responsive.
Bad or no connection
No signal strength or
signal is low
Voice echo, static or
noise on the line
The standby time
shortens
Cannot power ON the
phone
SIM card error
Cannot connect to the
network
Cannot send message
Cannot place a call
PIN error
Troubleshooting solutions
Probable Causes
Your network provider does
not offer this service or you
are not subscribed to this
service.
The phone is not setup
properly.
The touch screen is not
correctly calibrated.
Using the phone in improper
areas such as near high
buildings or in basements
affects operation of the
wireless radio.
Using the mobile phone
during a high traffic time. The
line maybe blocked and you
cannot talk.
Far distance from the base
station.
Bad network repeater
Bad signal
Standby time is related to
network system settings.
Battery needs to be changed.
The phone cannot receive
signal, causing the phone to
continuously to search for a
base station. This consumes
battery life and shortens the
standby time.
The battery is drained.
The SIM is broken.
The SIM is not installed
properly.
There is dirt on the metal area
of the SIM card.
The SIM card is invalid.
Outside of the GSM service
area.
Low signal
The network provider does
not support this service.
The call forbidden function is
engaged.
The PIN has been input
incorrectly 3 consecutive
times.
Possible Solutions
Contact your network provider for
information on how to subscribe.
Refer to chapters on the browser
and email applications in this
user's manual.
Refer to chapter 5.9 in this user's
manual to adjust the touch screen.
Physically relocate the phone
checking signal strength in a
different area or reboot your
phone.
Reboot your phone or try your call
again later.
Ask your network provider for a
service area map.
Hang up and redial. The repeater
may change to a better line.
In a bad contact area, shutdown
the phone.
Switch battery.
Physically relocate the phone
checking signal strength in a
different area or reboot the phone.
Recharge your battery.
Contact your network provider.
Make sure the SIM card is
properly installed.
Use a dry, soft cloth to clean the
contact points of the SIM card.
Contact your network provider.
Ask your network provider for a
service area map.
Relocate to an area with a
stronger signal and try again.
Contact your network service
provider.
You may be in a forbidden call
area.
Contact your network service
provider.
Page 67
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