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Samsung GT-S5312 User Manual

Samsung gt-s5312 mobile phone user manual
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GT-S5312
User Manual
www.samsung.com

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  Summary of Contents for Samsung GT-S5312

  • Page 1 GT-S5312 User Manual www.samsung.com...
  • Page 2: About This Manual

    • A pplications and their functions may vary by country, region, or hardware specifications. Samsung is not liable for performance issues caused by applications from any provider other than Samsung. • S amsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software.
  • Page 3: Instructional Icons

    No part of this guide may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system, without the prior written permission of Samsung Electronics.
  • Page 4 About this manual Trademarks • S AMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. ™ ™ ™ ™ ™ • T he Android logo, Google , Google Maps , Google Mail , YouTube , Google Play ™...
  • Page 5: Table Of Contents

    Table of Contents Getting started Securing the device Upgrading the device Device layout Buttons Package contents Communication Installing the SIM or USIM card and battery Phone Contacts Charging the battery Messaging Inserting a memory card Turning the device on and off Email Google Mail Holding the device...
  • Page 6 Table of Contents Settings YouTube FM Radio About Settings Wi-Fi Bluetooth Application & media stores Data usage Play Store More settings Samsung Apps Home screen mode Game Hub Blocking mode Play Books SIM card manager Play Music Sound Play Magazines Display Storage...
  • Page 7: Getting Started

    Getting started Device layout Earpiece Power button Touch screen Home button Menu button Back button Multipurpose jack Microphone GPS antenna Headset jack Rear camera Speaker Volume button Back cover Main antenna...
  • Page 8: Buttons

    Getting started • D o not cover the antenna area with your hands or other objects. This may cause connectivity problems or drain the battery. • D o not use a screen protector. This causes sensor malfunctions. • D o not allow water to contact the touch screen. The touch screen may malfunction in humid conditions or when exposed to water.
  • Page 9: Package Contents

    • A ppearances and specifications are subject to change without prior notice. • Y ou can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • O ther accessories may not be compatible with your device.
  • Page 10: Installing The Sim Or Usim Card And

    Getting started Installing the SIM or USIM card and battery Insert the SIM or USIM card provided by the mobile telephone service provider, and the included battery. Only microSIM cards work with the device. Remove the back cover. Be careful not to damage your fingernails when you remove the back cover. Do not bend or twist the back cover excessively.
  • Page 11: Battery

    SIM card slot, take the device to a Samsung Service Centre to remove the memory card. • U se caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
  • Page 12: Battery

    Getting started Removing the SIM or USIM card and battery Remove the back cover. Pull out the battery. Pull out the SIM or USIM card.
  • Page 13: Charging The Battery

    Use the charger to charge the battery before using it for the first time. A computer can be also used to charge the device by connecting them via the USB cable. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.
  • Page 14 • I f the device is not charging properly, take the device and the charger to a Samsung Service Centre. After fully charging, disconnect the device from the charger. First unplug the charger from the device, and then unplug it from the electric socket.
  • Page 15: Inserting A Memory Card

    Getting started Reducing the battery consumption Your device provides options that help you save battery power. By customising these options and deactivating features in the background, you can use the device longer between charges: • W hen you are not using the device, switch to sleep mode by pressing the Power button. •...
  • Page 16: Removing The Memory Card

    Do not remove the memory card while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.
  • Page 17: Turning The Device On And Off

    Getting started Formatting the memory card A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device. → Settings → Storage → Format SD card → Format SD card On the Home screen, tap →...
  • Page 18: Holding The Device

    Getting started Holding the device Do not cover the antenna area with your hands or other objects. This may cause connectivity problems or drain the battery. Locking and unlocking the device When not in use, lock the device to prevent unwanted operation. Pressing the Power button turns off the screen and puts the device into lock mode.
  • Page 19: Switching Between Networks

    Getting started Switching between networks When you insert two SIM or USIM cards, you can use two different subscriptions on the same network without the need to carry two devices at the same time. Activate two cards and switch between them when making calls or sending messages. Your device supports dual standby with two different networks.
  • Page 20: Basics

    Basics Indicator icons The icons displayed at the top of the screen provide information about the status of the device. The icons listed in the table below are most common. Icon Meaning No signal Signal strength Currently accessing SIM or USIM card Roaming (outside of normal service area) GPRS network connected EDGE network connected...
  • Page 21: Using The Touch Screen

    Basics Icon Meaning Error occurred or caution required Battery power level Using the touch screen Use only fingers to use the touch screen. • D o not allow the touch screen to come into contact with other electrical devices. Electrostatic discharges can cause the touch screen to malfunction.
  • Page 22 Basics Dragging To move an icon, thumbnail, or preview to a new location, tap and hold it and drag it to the target position. Double-tapping Double-tap on a webpage, map, or image to zoom in a part. Double-tap again to return.
  • Page 23 Basics Flicking Flick left or right on the Home screen or the Applications screen to see another panel. Flick up or down to scroll through a webpage or a list, such as contacts. Pinching Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out.
  • Page 24: Control Motions

    Basics Control motions Simple motions allow easy control of the device. Before using motions, make sure the motion feature is activated. On the Home screen, tap → Settings → Motion, and then drag the Motion switch to the right. Excessive shaking or impact to the device may result in unintended inputs. To learn →...
  • Page 25 Basics Turning over Turn over the device to mute ringtone, pause media playback, or mute the FM radio (when using the speaker). Shaking • S hake the device to search for Bluetooth devices. • S hake the device to update the list of emails or information from AccuWeather. Updates will not work for widgets on the Home screen.
  • Page 26: Notifications

    Basics Notifications Notification icons appear on the status bar at the top of the screen to report missed calls, new messages, calendar events, device status, and more. Drag down from the status bar to open the notifications panel. Scroll the list to see additional alerts. To close the notifications panel, drag up the bar that is at the bottom of the screen.
  • Page 27: Home Screen

    Basics Home screen The Home screen is the starting point to access all of the device’s features. It displays indicator icons, widgets, shortcuts to applications, and others. The Home screen can have multiple panels. To view other panels, scroll left or right. Rearranging items Adding an application icon On the Home screen, tap...
  • Page 28: Setting Wallpaper

    Basics Rearranging panels Adding a new panel → Edit page → Moving a panel → Edit page, tap and hold a panel preview, and then drag it to a new location. Removing a panel → Edit page, tap and hold a panel preview, and then drag it to the rubbish bin at the bottom of the screen.
  • Page 29: Using Applications

    Basics Using applications This device can run many different types of applications, ranging from media to Internet applications. Opening an application On the Home screen or the Applications screen, select an application icon to open it. Opening from recently-used applications Press and hold the Home button to open the list of recently-used applications.
  • Page 30: Installing Applications

    Pinch on the screen, tap and hold a panel preview, and then drag it to a new location. Installing applications Use application stores, such as Samsung Apps, to download and install applications. Uninstalling applications → Uninstall, and then select an application to uninstall it.
  • Page 31: Entering Text

    Basics Entering text Use the Samsung keyboard or the voice input feature to enter text. Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages. Changing the keyboard type Tap any text field, open the notifications panel, tap Choose input method, and then select the type of keyboard to use.
  • Page 32: Connecting To A Wi-Fi Network

    Basics Entering text by voice Activate the voice input feature and then speak into the microphone. The device displays what you speak. If the device does not recognise your words correctly, tap the underlined text and select an alternative word or phrase from the dropdown list. To change the language or add languages for the voice recognition, tap the current language.
  • Page 33: Setting Up Accounts

    Select the network in the networks list, and then tap Forget. Setting up accounts Google applications, such as Play Store, require a Google account, and Samsung Apps requires a Samsung account. Create Google and Samsung accounts to have the best experience with the device.
  • Page 34: Transferring Files

    Connecting with Samsung Kies Samsung Kies is a computer application that manages media libraries, contacts, and calendars, and syncs them with Samsung devices. Download the latest Samsung Kies from the Samsung website. Connect the device to the computer using the USB cable.
  • Page 35: Securing The Device

    Basics Connecting as a media device Connect the device to the computer using the USB cable. Open the notifications panel, and then tap Connected as a media device → Media device (MTP). Tap Camera (PTP) if your computer does not support Media Transfer Protocol (MTP) or not have any appropriate driver installed.
  • Page 36: Upgrading The Device

    Turn on the screen by pressing the Power button or the Home button, and enter the unlock code. If the unlock code is forgotten, take the device to a Samsung Service Centre to reset it. Upgrading the device The device can be upgraded to the latest software.
  • Page 37 Launch Samsung Kies and connect the device to the computer. Samsung Kies automatically recognises the device and shows available updates in a dialogue box, if any. Click the Update button in the dialogue box to start upgrading. Refer to the Samsung Kies help for details on how to upgrade.
  • Page 38: Communication

    Communication Phone Use this application to make or answer a call. Tap Phone on the Applications screen. Making calls Making a call Use one of the following methods: • K eypad: Enter the number using the keypad, and then tap •...
  • Page 39: Finding Contacts

    Communication Finding contacts Enter a name, phone number, or email address to find a contact in the contacts list. As characters are entered, predicted contacts appear. Select one to place a call to it. Making an international call Tap and hold 0 until the + sign appears. Enter the country code, area code, and phone number, and then tap During a call The following actions are available:...
  • Page 40: Adding Contacts

    Communication Adding contacts To add a phone number to the contacts list from the keypad, enter the number and tap Add to Contacts. Viewing call logs Tap Logs to view the history of incoming and outgoing calls. → View by, and then select an option. To filter a call log, tap Fixed dialling number The device can be set to restrict outgoing calls only to numbers with specified prefixes.
  • Page 41: Rejecting A Call

    Communication Rejecting a call When a call comes in, drag outside the circle, or press and hold the headset button. To send a message when rejecting an incoming call, tap Reject call with message. To create → Call settings → Set reject messages. the rejection message, tap Automatically rejecting calls from unwanted numbers →...
  • Page 42: Contacts

    Communication Contacts Use this application to manage contacts, including phone numbers, email addresses, and others. Tap Contacts on the Applications screen. Managing contacts Creating a contact and enter contact information. • : Add an image. • / : Add or delete a contact field. Editing a contact Select a contact to edit, and then tap Deleting a contact...
  • Page 43: Importing And Exporting Contacts

    → Merge with Samsung. Contacts synced with Samsung Contacts appear with in the contacts list. If a contact is added or deleted on the device, it is also added to or deleted from Samsung Contacts, and vice versa. Importing contacts →...
  • Page 44: Favourite Contacts

    Communication Favourite contacts , and then take one of the following actions: • S earch: Search for contacts. • A dd to Favourites: Add contacts to favourites. • R emove from Favourites: Remove contacts from favourites. • G rid view / List view: View contacts in grid or list form. Contact groups Adding contacts to a group .
  • Page 45: Messaging

    Communication Messaging Use this application to send text messages (SMS) or multimedia messages (MMS). Tap Messaging on the Applications screen. You may incur additional charges for sending or receiving messages while you are outside your home service area. For details, contact your service provider. Sending messages , add recipients, enter a message, and then tap Use the following methods to add recipients:...
  • Page 46: Email

    Communication Email Use this application to send or view email messages. Tap Email on the Applications screen. Setting up email accounts Set up an email account when opening Email for the first time. Enter the email address and password. Tap Next for a private email account, such as Google Mail, or tap Manual setup for a company email account.
  • Page 47: Google Mail

    Communication Reading messages Select an email account to use, and new messages are retrieved. To manually retrieve new messages, tap Tap a message to read. Reply to the message. Forward the message. Delete the message. Add this email address to the contacts list.
  • Page 48: Sending Messages

    Communication Sending messages In any mailbox, tap , enter recipients, a subject, and a message, and then tap → Attach picture to attach images. → Attach video to attach videos. → Add Cc/Bcc to add more recipients. → Save draft to save the message for later delivery. →...
  • Page 49: Talk

    Communication Talk Use this application to chat with others via Google Talk. Tap Talk on the Applications screen. This application may not be available depending on the region or service provider. Public profile Tap the account ID at the top of the friends list to change the availability status, image, or status message.
  • Page 50: Google

    This application may not be available depending on the region or service provider. Create a buddies list by entering phone numbers or Samsung account email addresses, or by selecting buddies from the list of suggestions. Alternatively, tap Contact sync to manually sync contacts from the device.
  • Page 51: Web & Network

    Web & network Internet Use this application to browse the Internet. Tap Internet on the Applications screen. Viewing webpages Tap the address field, enter the web address, and then tap Go. to share, save, or print the current webpage while viewing a webpage. Opening a new page →...
  • Page 52: Saved Pages

    Web & network Bookmarks → Add bookmark. To bookmark the current webpage, tap To open a bookmarked webpage, tap , and then select one. History → History to open a webpage from the list of recently-visited webpages. To clear the →...
  • Page 53: Bluetooth

    • D o not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature. To activate Bluetooth, on the Applications screen, tap Settings → Bluetooth, and then drag the Bluetooth switch to the right.
  • Page 54: Media

    Media Music Player Use this application to listen to music. Tap Music Player on the Applications screen. • S ome file formats are not supported depending on the device’s software version. • S ome files may not play properly depending on the encoding used. Playing music Select a music category, and then select a song to play.
  • Page 55: Camera

    Media Creating playlists Make an own selection of songs. → Create playlist. Enter a title and tap OK. Tap Add music, Tap Playlists, and then tap select songs to include, and then tap Done. → Add to playlist. To add the currently-playing song to a playlist, tap Playing music by mood Play music grouped by mood.
  • Page 56: Taking Photos

    Media Taking photos Taking a photo to take the photo. Change the shooting Indicates which storage is mode. in use. Switch between still and Select among various video mode. e ects that are available. Adjust the brightness. Change the camera Open the image viewer to settings.
  • Page 57: Shooting Mode

    Media Shooting mode Several photo effects are available. → Shooting mode. • S ingle shot: Take a single photo. • P anorama: Take a photo composed of many photos strung together. • S hare shot: Send a photo directly to another device via Wi-Fi Direct. •...
  • Page 58: Recording Mode

    Media Recording mode Indicates which storage is Change recording mode. in use. Switch between still and Select among various video mode. e ects that are available. Adjust the brightness. Change the camera Open the video player to settings. play videos. to change recording mode.
  • Page 59 Media Use one of the following methods: • U se the Volume button to zoom in or out. • S pread two fingers apart on the screen to zoom in, and pinch to zoom out. • T he zoom function may not be available when shooting at the highest resolution. •...
  • Page 60 Media • T imer: Use this for delayed-time shots. • R esolution: Select a resolution. Use higher resolution for higher quality. But it takes up more memory. • W hite balance: Select an appropriate white balance, so images have a true-to-life colour range.
  • Page 61: Gallery

    Media Gallery Use this application to view images and videos. Tap Gallery on the Applications screen. • S ome file formats are not supported depending on the software installed on the device. • S ome files may not play properly depending on how they are encoded. Viewing images Launching Gallery displays available folders.
  • Page 62: Playing Videos

    • S et as: Set the image as a wallpaper or a contact image. • P rint: Print via a USB or Wi-Fi connection. The device is only compatible with some Samsung printers. • R ename: Rename the file.
  • Page 63: Video Player

    Media Sharing images Use one of the following methods: → Select item, select images, and then tap • I n a folder, tap to send them to others. • W hen viewing an image, tap to send it to others or share it via social network services. Setting as wallpaper →...
  • Page 64: Youtube

    Media Deleting videos → Delete, select videos by ticking, and then tap Delete. Sharing videos → Share via, select videos by ticking, tap Done, and then select a sharing method. YouTube Use this application to watch videos from the YouTube website. Tap YouTube on the Applications screen.
  • Page 65: Fm Radio

    Media Sharing videos Select the video to view, tap , and then select a sharing method. Uploading videos Select your account, tap , select a video, enter information for the video, and then tap FM Radio Listen to music and news on the FM radio. To listen to the FM radio, you must connect a headset, which serves as the radio antenna.
  • Page 66 Media Scanning radio stations → Scan, and then select a scan option. The FM radio scans and saves available stations automatically. Select the radio station you want from the stations list and tap to return to the FM radio screen. Adding stations to the favourites list Scroll to a radio station, and then tap to add the station to the favourites list.
  • Page 67: Application & Media Stores

    Application & media stores Play Store Use this application to purchase and download applications and games that are able to run on the device. Tap Play Store on the Applications screen. This application may not be available depending on the region or service provider. Installing applications Browse applications by category, or tap to search with a keyword.
  • Page 68: Samsung Apps

    Game Hub Use this application to access games. Tap Game Hub on the Applications screen. This application may not be available depending on the region or service provider. Scroll left or right and select a game to download from Samsung Apps.
  • Page 69: Play Books

    Application & media stores Play Books Use this application to read and download book files. Tap Play Books on the Applications screen. This application may not be available depending on the region or service provider. Select a book file by scrolling left or right. While reading a book file, tap to access additional options.
  • Page 70: Utilities

    Utilities Memo Use this application to record important information to save and view at a later date. Tap Memo on the Applications screen. Composing memos , enter a memo, and then tap Save. → To change the background colour, tap →...
  • Page 71: S Planner

    • : Lock the memo so that others cannot view it. • : Print the memo via a USB or Wi-Fi connection. The device is only compatible with some Samsung printers. S Planner Use this application to manage events and tasks.
  • Page 72: Deleting Events

    Utilities Enter a title and specify which calendar to use or sync with. Then tap Edit event details or Edit task details to add more details, such as how often the event repeats, when it has an advance alert, or where it takes place. Attach a map showing the location of the event.
  • Page 73: Quickoffice

    Utilities Quickoffice Use this application to view documents in various formats, including spreadsheets and presentations. Tap Quickoffice on the Applications screen. Reading documents Tap Browse or select a Quickoffice program → Internal Storage or Recent Documents → a document. Searching documents Tap Search and then enter search criteria.
  • Page 74: Setting Alarms

    Utilities Alarm Setting alarms Tap Create alarm, set a time for the alarm to go off, select days for the alarm to repeat, and then tap Save. • S nooze: Set an interval and the number of times for the alarm to repeat after the preset time.
  • Page 75: Calculator

    Utilities Stopwatch Tap Start to time an event. Tap Lap to record lap times. Tap Reset to clear lap time records. Timer Set the duration, and then tap Start. Drag outside the large circle when the timer goes off. Desk clock to view in full screen.
  • Page 76: Voice Recorder

    Utilities Voice Recorder Use this application to record or play voice memos. Tap Voice Recorder on the Applications screen. Recording voice memos to start recording. Speak into the microphone at the bottom of the device. Tap pause recording. Tap to finish recording. Recording elapsed time Start recording.
  • Page 77: Google

    Utilities Managing voice memos In the list of voice memos, tap and select one of the following: • S hare via: Select voice memos to send, and then select a sharing method. • D elete: Select voice memos to delete. •...
  • Page 78: Voice Search

    Utilities Voice Search Use this application to search webpages by speaking. Tap Voice Search on the Applications screen. This application may not be available depending on the region or service provider. Speak a keyword or phrase when Speak now appears on the screen. Select one of the suggested keywords that appear.
  • Page 79: Downloads

    Utilities Downloads Use this application to see what files are downloaded through the applications. Tap Downloads on the Applications screen. This application may not be available depending on the region or service provider. To see the files downloaded from the Internet, tap Internet downloads, otherwise, tap Other downloads to see the files downloaded from other applications, such as Email.
  • Page 80: Travel & Local

    Travel & local Maps Use this application to pinpoint the location of the device, search for places, or get directions. Tap Maps on the Applications screen. This application may not be available depending on the region or service provider. Searching for locations , enter an address, and then tap .
  • Page 81: Local

    Travel & local Getting directions for a destination , and then select a method to enter starting and ending locations: • M y current location: Use current location for starting location. • C ontacts: Select from the contacts list. •...
  • Page 82: Navigation

    Travel & local Navigation Use this application to search for a route to a destination. Tap Navigation on the Applications screen. • N avigation maps, your current location, and other navigational data may differ from actual location information. You should always pay attention to road conditions, traffic, and any other factors that may affect your driving.
  • Page 83: Settings

    Settings About Settings Use this application to configure the device, set application options, and add accounts. Tap Settings on the Applications screen. Wi-Fi Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other network devices. To use options, tap •...
  • Page 84: Bluetooth

    Settings Wi-Fi Direct Wi-Fi Direct connects two devices directly via a Wi-Fi network without requiring an access point. On the Settings screen, tap Wi-Fi → Wi-Fi Direct. Bluetooth Activate the Bluetooth feature to exchange information over short distances. Data usage Keep track of your data usage amount, and customise the settings for the limitation.
  • Page 85: Home Screen Mode

    Settings Mobile networks • M obile data: Use to allow packet switching data networks for network services. • D ata roaming: Use the device to connect to another network when you are roaming or your home network is not available. •...
  • Page 86: Sim Card Manager

    Settings SIM card manager Activate your SIM or USIM cards and customise the SIM card settings. • V oice call: Select a SIM or USIM card for voice calls. • D ata service network: Select a SIM or USIM card for data service. •...
  • Page 87: Display

    Settings Display Change the settings for the display. • W allpaper: – Home screen: Select a background image for the Home screen. – Lock screen: Select a background image for the locked screen. – Home and lock screens: Select a background image for the Home screen and the locked screen.
  • Page 88: Application Manager

    Settings Application manager View and manage the applications on your device. Location services • U se wireless networks: Set to use Wi-Fi and/or mobile networks for finding the current location. • U se GPS satellites: Set to use the GPS satellite for finding the current location. •...
  • Page 89: Security

    • R emote controls: Set to allow control of your lost or stolen device remotely via the Internet. To use this feature, you must sign in to your Samsung account. – Account registration: Add or view your Samsung account.
  • Page 90: Language And Input

    Settings • M ake passwords visible: Set the device to display passwords as they are entered. • D evice administrators: View device administrators installed on the device. You can allow device administrators to apply new policies to the device. •...
  • Page 91: Samsung Keyboard

    – Character preview: Set the device to display a large image of each character tapped. – Key-tap sound: Set the device to sound when a key is touched. • T utorial: Learn how to enter text with the Samsung keyboard. • R eset settings: Reset Samsung keyboard settings.
  • Page 92: Cloud

    Pointer speed Adjust the pointer speed for the mouse or trackpad connected to your device. Cloud Change settings for syncing data or files with your Samsung account. Backup and reset Change the settings for managing settings and data. • B ack up my data: Set to back up settings and application data to the Google server.
  • Page 93: Motion

    Settings Motion Activate the motion recognition feature and change the settings that control motion recognition on your device. • S hake to update: Set the device to search for Bluetooth devices by shaking it. • T urn over to mute/pause: Set to mute incoming calls, alarms, music, and the FM radio by placing the device face down.
  • Page 94: Developer Options

    Settings • S peak passwords: Set the device to read aloud passwords you enter with Talkback. • A nswering/ending calls: – The home key answers calls: Set the device to answer an incoming call when pressing the Home button. –...
  • Page 95 Settings • U SB debugging: Activate USB debugging mode to connect your device to a computer with a USB cable. • A llow mock locations: Allow mock locations and service information to be sent to a Location Manager service for testing. •...
  • Page 96: About Device

    Settings • L imit background processes: Set to limit the number of processes that can run in the background. • S how all ANRs: Set the device to alert you to unresponsive applications that are running in the background. About device Access device information and update device software.
  • Page 97: Troubleshooting

    • R estart your device to clear any temporary software bugs. • E nsure that your device software is upgraded to the latest version. • I f the touch screen is scratched or damaged, take it to your local Samsung Service Centre.
  • Page 98: Calls Are Being Dropped

    Troubleshooting Your device freezes or has fatal errors If your device freezes or hangs, you may need to close programs or reset the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for 8-10 seconds.
  • Page 99: Audio Quality Is Poor

    Troubleshooting Audio quality is poor • E nsure that you are not blocking the device’s internal antenna. • W hen you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. When dialling from contacts, the call is not connected •...
  • Page 100 Contact a Samsung Service Centre. Error messages appear when opening music files Some music files may not play on your Samsung device for a variety of reasons. If you receive error messages when opening music files on your device, try the following: •...
  • Page 101 • I f you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer. • E nsure that you have Samsung Kies 2.0 or Windows Media Player 10 or higher installed on your computer.
  • Page 102 Some content may differ from your device depending on the region, service provider, or software version, and is subject to change without prior notice. www.samsung.com English (EU). 04/2013. Rev. 1.0...

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