HP 6120G/XG Brochure & Specs page 8

QuickSpecs
Service and Support
Optional HP Care Pack Services that will enhance your HP product experience
Optional Services
eSupport
3-Year HP Hardware Support Onsite Call-to-Repair (CTR) Service, 6- or 24-hour
As an alternative to our recommended support level, for customers who need committed call-to-repair for
server hardware.
Provides your IT manager with a team of support specialists who will quickly begin troubleshooting the
system to help return the hardware to operating condition within 6 or 24 hours of the initial service
request to the HP Global Solution Center.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EN.pdf
HP Proactive Select Service
Customer needs on demand access to consulting, technical proactive services and education courses
Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy
Proactive Select Service Credits when you purchase your hardware and then use the credits over the next
12 months.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit: http://www.hp.com/support
HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24 X
7, so you can spend less time solving problems and more time focused on your business. You can have
your systems remotely monitored for hardware failure using secure technology that's been proven at
thousands of companies around the world. In many cases, you can avoid problems before they occur.
DA - 13423 Worldwide — Version 8 — April 18, 2014
HP 6120G/XG Blade Switch
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