Warranty & Support - Skytex Skypad 10s SP1020 User Manual

WARRANTY & SUPPORT
SKYTEX Technology Inc. warrants against defects in material and workmanship for a period of one year from
original purchase date when purchased from an authorized U.S. reseller/retailer by the original purchaser or is a
consumer who received the Tablet as a gift. You must retain and provide the original bill of sale (or photocopy)
as proof of purchase in case the Tablet requires service. Retain the original box and inner packaging to ship if
necessary.
Your Responsibility
Warranty service shall be provided after a return authorization number (RMA#) is provided to you by our customer
support representative. For one year, SKYTEX will provide at no charge, service repairs using new or replacement
parts. In certain cases your Tablet may be replaced with a refurbished model that meets or exceeds factory
period or 45 days, whichever is greater. Warranty extends to defects in materials or workmanship and does not
cover cosmetic imperfections, damage incurred during shipment to SKYTEX, misuse, accidental drops that crack
the screen, connection to improper equipment, or repairs by an authorized party. Write the RMA number on the
package; include a copy of the store receipt and description of the issue with the product and serial number.
How to Obtain Warranty Service
understanding of the issue ready for your representative. You are responsible for the transporation costs and
protective packaging associated with shipping the product to SKYTEX safely. Ship the Tablet using a service that
provides tracking information.
Customer Support
Monday - Friday 8:30 AM - 5:30 PM
Phone: (888) 759-8399 Email: support@skytex.com Website: www.skytex.com
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