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Phonex Broadband NeverWire 14 User Manual

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NeverWire 14
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  • Page 1 NeverWire 14 User Guide...
  • Page 2 © 2002 Phonex Broadband Corporation. All rights reserved. All Phonex Broadband brand and product names are trademarks of Phonex Broadband Corporation. Other product and company names mentioned herein may be the trademarks of their respective owners. Information in this document is subject to change without notice. No part of this...
  • Page 3 10BaseT Ethernet portal. The NeverWire 14 is the winner of the Best of Innovations 2002 award in the Home Data Networking category of products from the Consumer Electronics Association.

  • Page 4: Table Of Contents

    4 Uses for the NeverWire 14 File Sharing..............12 Sharing Printers and Other Devices ......12 Internet Access Sharing ..........13 Putting It All Together ..........14 5 Getting to Know the NeverWire 14 Prerequisites ..............15 Package Contents............16 The NeverWire 14............17 6 Connecting Your Hardware Selecting Locations for the NeverWire 14 ....19...
  • Page 5 Technical Support ............55 9 Frequently Asked Questions Top Five Questions ............56 Benefits/Applications Questions ........57 Networking/Equipment Questions ......58 Installation Questions ..........59 Ongoing Use Questions ..........60 Appendices Specifications ..............63 Ordering Information ..........64 Glossary................65 Index ................70 FCC Statement ..............72 Safety ................73 PhonexBroadband NeverWire 14...

  • Page 6: Introduction

    The strong history of Phonex Broadband’s successes has resulted in a knack for being “first to market” with the most innovative solutions for the digital home of today. The NeverWire 14 is proof of the company’s leadership in the home networking arena.

  • Page 7: Where To Find Information

    Introduction Where to Find Information Your NeverWire 14 product is backed by helpful information designed to get your home network up and running quickly and securely. Quick Start Guide Use the quick installation instructions to guide you in the most common setup tasks.

  • Page 8: Technical Support

    Where to Find Information Technical Support If you have questions about your NeverWire 14, please contact us in one of these ways. On the Web Site http://www.phonex.com By Email or Fax Contact us by email or fax at any time: Email: customerservice@phonex.com...

  • Page 9: Quick Start Guide

    “Connecting Your Hardware.” Also see “Safety” in the Appendices at the end of this User Guide. After setting up your NeverWire 14’s with the Quick Start Guide, refer to Chapter 7,“Configuring Your Computer(s),” for helpful instructions about setting up your home network.
  • Page 10 NeverWire 14 unit. Step 2: Box contents Check contents of box--You should have one NeverWire 14 unit, one Power Cord, one Ethernet Cable, one User Guide, one Quick Start Guide and one Registration card per box. If you do not have all of these materials, please call at 1-800-257-0601, visit our web site at www.phonex.com, or email...
  • Page 11 At this point, either wait five minutes for the security feature to activate, or press the SECURE button on the first unit for five seconds again to finish the security setting cycle. Note: Unplugging the units will not deactivate the Security setting. PhonexBroadband NeverWire 14...
  • Page 12 Turn On All Devices/Verify Operation Turn on all the devices. Once all devices are up and running, the ETH L/A LED (Ethernet) on each installed NeverWire 14 should now be on, indicating an Ethernet connection has been established. (A flashing ETH L/A LED indicates network traffic.)

  • Page 13: Welcome To Home Networking

    Welcome to Home Networking Your NeverWire 14 system allows you to tap into a new world of home networking. This section explains some of the advantages of home networking and how powerline technology makes it even easier to bring into your home or small office.
  • Page 14 • Links: Transmission lines or other means to handle the transfer of data When networks were first created, the communication among network nodes was done over cable lines, either coaxial cable, which resembles television cable, or twisted pair cable, PhonexBroadband NeverWire 14...

  • Page 15: Taking Advantage Of Powerline Technology

    Phonex Broadband has engineered solutions that provide a way to readily access communications signals in the home affordably and conveniently, with no additional wiring. The NeverWire 14 is the first high-speed home networking product that provides access to data devices over the powerline.
  • Page 16 • Distance: Nodes on the network can be up to 150 feet apart. • Construction independent: The signal can travel through walls and floors. • Mobility: The ports can move to new locations, and no settings are lost. PhonexBroadband NeverWire 14...

  • Page 17: Uses For The Neverwire 14

    Whether you have one computer and need to access a broadband modem in another location in the house, or you have multiple computers to connect, powerline carrier tech- nology in the NeverWire 14 makes it a snap to connect up a home network. File Sharing •...

  • Page 18: Internet Access Sharing

    Uses for the NeverWire 14 • Use other devices that are attached to another computer and not available on your computer. For example, if your computer does not have a CD-ROM drive, you can use a CD-ROM drive on another computer on the network to install software, read files, or play games.

  • Page 19: Uses For The Neverwire

    Putting It All Together Putting It All Together This configuration diagram shows some of the many possibilities for using the NeverWire 14 in your home or office: PhonexBroadband NeverWire 14...

  • Page 20: Getting To Know The Neverwire

    You will need the following: • Power outlets to the electrical wiring system of your home or office Note: The NeverWire 14 unit will not work if plugged into a surge suppressor. • Network interface card (NIC) for each computer or device...

  • Page 21: Package Contents

    Getting to Know the NeverWire 14 Package Contents Carefully remove the NeverWire 14 units from the packaging. If there is any visible damage, DO NOT ATTEMPT TO INSTALL OR OPERATE the equipment. Notify your dealer or shipping carrier immediately. Verify that you have the following items (at least two sets): •...

  • Page 22: The Neverwire 14

    The NeverWire 14 The NeverWire 14 Ethernet Port The Ethernet port for the NeverWire 14 is on the side. S I D E V I E W It accommodates a standard Ethernet cable connector. You will use a cable in...
  • Page 23 Getting to Know the NeverWire 14 Security Button The NeverWire 14 ships with default security encryption.You may activate advanced security T O P V I E W encryption to protect better the privacy of your network from other households or businesses...

  • Page 24: Connecting Your Hardware

    NeverWire 14: • Choose a location with an accessible power outlet nearby. • The NeverWire 14 should not be placed near a sink or bathtub, or any other source of water. • Avoid plugging the NeverWire 14 into...

  • Page 25: Connecting A Single Computer

    Connect each computer on your network by following these steps. Changes in the status of the indicator lights on the top of the NeverWire 14 will help you to verify your success. 1. Shut down the computer. 2. Plug the power cord into the...
  • Page 26 Connecting a Single Computer 3. Set the crossover switch on the side of the NeverWire 14 to the PC position. 4. Connect the Ethernet cable from the NeverWire 14 to the Ethernet port on the computer. The Ether- net port is on the computer’s network interface card (NIC).

  • Page 27: Connecting A Broadband Modem

    1. Turn off the power to the broadband modem. 2. Plug the power cord into the NeverWire 14 and then plug the power cord into a power outlet near the computer. Note: The NeverWire 14 unit will not work if plugged into a surge suppressor.
  • Page 28 Note: Use only the standard Ethernet cable provided with your NeverWire 14. Do not use a crossover cable provided with the broadband modem. L I G H T S T AT U S 5. Turn on the power to the broadband modem.

  • Page 29: Connecting To A Hub Or Switch

    Connecting Your Hardware Connecting a Hub or Switch You can connect a NeverWire 14 to an Ethernet hub or switch, and then connect multiple Ethernet devices to the hub or switch. On the NeverWire 14 this is called “bridge mode.”...
  • Page 30 Connecting a Hub or Switch L I G H T S T AT U S Note: The NeverWire 14 unit will not work if plugged into a surge suppressor. 3. Set the crossover switch on the side of the NeverWire 14 to the HUB position.

  • Page 31: Security Encryption

    Connecting Your Hardware Security Encryption Out of the box, the NeverWire 14 is set to a default security encryption level.You may choose to activate the optional advanced security encryption. We recommend that you do this to prevent others from accessing your data, particularly when your powerline system is shared by multiple households, such as in an apartment complex.
  • Page 32 The SECURE indicator light will begin to flash rapidly. 2. Go to each of the additional NeverWire 14 units and press the SECURE button for 1-2 seconds. On each unit, the SECURE indicator light will flash and, after a few seconds, will stop flashing and become steady.

  • Page 33: Moving The Units

    “Default Security Encryption.” Moving the Units You may move the NeverWire 14 units to other locations in the house or office without losing their settings. This is especially useful with a laptop computer, which may be moved with its NeverWire 14 to different locations depending on the need for the computer.

  • Page 34: Configuring Your Computer(S)

    Broadband assumes no responsibility for the adequacy of your computer configuration. Using the connectivity provided by the NeverWire 14’s you have installed, you can access the inherent networking capabilities of your computer(s).You can make either or both of these connec- tions with your powerline network: •...

  • Page 35: Before You Start

    • Computer(s), each with a network interface card (NIC), and each connected to the powerline network via a NeverWire 14 (see the installation instructions in the “Quick Start Guide” or in Chapter 6) Note: You can connect multiple computers to a hub or switch that is then connected to a single NeverWire 14 unit.

  • Page 36: Overview

    To share a stand-alone printer (i.e., one that has a print server of its own), see your printer manual or call the customer support center for your printer’s manufacturer. PhonexBroadband NeverWire 14...

  • Page 37: Determining Your Operating System

    Computer 3, located _________________ OS: ________________ Computer 4, located _________________ OS: ________________ For Windows 95, 98, or 98SE, go to the next page. For other Windows operating systems, go to p. 44. For Macintosh, go to p. 45. PhonexBroadband NeverWire 14...

  • Page 38: Windows 95/98/98Se

    You can also enter a Computer Description in the appli- cable field, but this is not required. 4. Click the Configuration tab. 5. In the Primary Network Logon listbox, select “Windows Logon.” PhonexBroadband NeverWire 14...
  • Page 39 If your NIC adapter is not included, refer to your NIC documentation and install the adapter. 2. Verify that “Client for Microsoft Networks” is included in the list of installed components. If it is not included, add it: PhonexBroadband NeverWire 14...
  • Page 40 Note: It takes a few minutes to add a component, after which the configuration window will be redisplayed with “TCP/IP” in the list of installed components. 5. In the list of installed components, select “TCP/IP” for your network adapter, and click the Properties button. Then PhonexBroadband NeverWire 14...
  • Page 41 3. Click the Configuration tab. 4. Click the Add button. 5. Double-click “Service” in the list. The Select Network Service dialog box opens. 6. Select “File and printer sharing for Microsoft Networks” from the list, and click OK. PhonexBroadband NeverWire 14...
  • Page 42 1. On the computer’s desktop, double-click My Computer, then double-click the drive letter you want to share (e.g., C:).You can share an entire drive, or selected folders or files. 2. Right-click the icon for the file, folder, or drive you want to share. PhonexBroadband NeverWire 14...
  • Page 43 7. Repeat steps 1-6 for any other drives, folders, or files you want to share over the network. C. Designating a Shared Printer in Windows 95/98/98SE You can share any printer that is attached via printer cables to any computer that is on the NeverWire 14 network, either PhonexBroadband NeverWire 14...
  • Page 44 Windows 95/98/98SE directly connected to a NeverWire 14 unit or connected to a hub or switch that is connected to a NeverWire 14 unit. Before you start: The printer drivers must be installed on the computer. If you have not already run the installation program for your printer drivers, do so before following the instructions below.
  • Page 45 Configuring a Shared Internet Connection (in Windows 98SE ONLY) Note: Follow these steps only if you have Windows 98SE. For other operating systems, see your Internet service provider for instructions. PhonexBroadband NeverWire 14...
  • Page 46 Computer name box. 4. Click Cancel. 5. Repeat steps 2–4 on every computer in your network. 6. Double-click the Network Neighborhood icon on the desktop of one of your computers. This window should list every computer in your network. PhonexBroadband NeverWire 14...

  • Page 47: Windows Millennium Edition (Me), Nt, 2000, And Xp Pro/Xp Home

    • Look for items in the menu that pertain to “Home Networking” or something similar. Click on those items for more information. • Microsoft Corporation maintains information on home networking, organized by operating system, on its web site: http://www.microsoft.com PhonexBroadband NeverWire 14...

  • Page 48: Macintosh

    • More information on home networking can be accessed on the Phonex Broadband web site: http://www.phonex.com (click on the Support tab) Macintosh For information about how the NeverWire 14 works with Macintosh computers, see the Phonex Broadband web site: http://www.phonex.com (click on the Support tab) PhonexBroadband NeverWire 14...

  • Page 49: Troubleshooting

    Troubleshooting If you are experiencing problems with your NeverWire 14 system, work through the Troubleshooting Process Steps below. Or you can go directly to the Problem List on p. 54 below and see if your problem is in the list.You may also wish to refer to the Frequently Asked Questions (FAQ) on p.
  • Page 50 2. Is there power to the NeverWire 14? Check the PLC R/A indicator light on the top of the NeverWire 14 unit. Is it on, either steadily or flashing inter- mittently? No: Check for loose connections. Make sure all cables are plugged in completely.
  • Page 51 Yes: Go to the next step below. 4. Is the NeverWire 14 at least a few feet away from any source of interference, such as a halogen lamp, touch lamp, fluorescent lamp, dimmer switch, or surge suppressor? No: Move the NeverWire 14 away from any source of inter- ference.
  • Page 52 NeverWire 14 network. 6. Check the ETH L/A indicator light on the top of the NeverWire 14 unit. Is it on, either steadily or flashing intermittently? No: You have a connection problem with your Ethernet device.
  • Page 53 Is the ETH L/A light on, either steadily or flashing inter- mittently? No: If the ETH L/A light on the NeverWire 14 unit is still not activated after checking #7, #8, #9, #10, and #11, then the unit might have a malfunctioning network...
  • Page 54 Yes: Go to the next step below. Troubleshooting Powerline Wiring Next, use the built-in diagnostics of the NeverWire 14 units to check if the units are connecting to each other on the powerline network. 12. Does a Nodes Count test indicate signals from other unit(s)
  • Page 55 Go the next step below. 14. Plug the NeverWire 14 unit that failed the Nodes Count test into the same power outlet as another unit that passed the Nodes Count test, and repeat the Nodes Count test. Does...

  • Page 56: Problem List

    Connect no more than two NeverWire 14 units to a hub or switch. If two NeverWire 14 units are connected to a hub or switch, disable security encryption (see “Disabling Security”...

  • Page 57: Indicator Lights

    Indicator Lights Indicator Lights The status of the indicator lights on the top of the NeverWire 14 will help you to diagnose the status of the NeverWire 14 unit. S TAT U S L I G H T ON STEADY FLASHING —...

  • Page 58: Diagnostics

    NeverWire 14 equipment and network. Unit Self-Test You can test each NeverWire 14 unit to see if its hardware is functioning as intended. This test checks only the individual NeverWire 14 unit. To perform the unit self-test: 1.
  • Page 59 The TEST light flashes once for each unit that responds. For example, if you have three NeverWire 14 units on your network, the originating unit will flash two times. 3. If the TEST light flashes fewer times than you expected, check the TEST light on each of the other units.

  • Page 60: Technical Support

    Troubleshooting Technical Support If you have questions about your NeverWire 14, please contact us in one of these ways. On the Web Site http://www.phonex.com By Email or Fax Contact us by email or fax at any time: Email: customerservice@phonex.com Fax: 801-566-0880...

  • Page 61: Frequently Asked Questions

    Connect any Ethernet device – for example, an Internet cable or DSL modem or another computer – to the NeverWire 14 Ethernet port and you have created a home network! How fast will my data be transferred with the NeverWire 14? The NeverWire 14 transfers data at 14 Mbps;...

  • Page 62: Benefits/Applications Questions

    “Technical Support” page on p. 58. Benefits/Applications Questions How many NeverWire 14 units can I use in one home or office? We have successfully tested up to 16 units per powerline network. Does the NeverWire 14 give me high-speed access to the...

  • Page 63: Networking/Equipment Questions

    “Ethernet” or “ENET.” You can also check the spec- ifications on your computer for networking capability. If I already have a home network, can I add NeverWire 14 units to get more nodes? Yes, you can extend your existing network through the electrical wiring.

  • Page 64: Installation Questions

    Internet access service set up through an Internet service provider. Why is no hub or switch required? The NeverWire 14 sets up a peer-to-peer networking. Each unit is connected to every other unit on the network. No central hub, switch, or server is necessary.

  • Page 65: Ongoing Use Questions

    See Chapter 6, “Connecting Your Hardware,” for more details. Is one of the NeverWire 14 units a main unit and the others merely extensions? No, all of the NeverWire 14 units in a home network are “equal”...
  • Page 66 Guide” in Chapter 8, which gives a flowchart for checking your network. Can I move the NeverWire 14 once I have set it up in one location? Yes. If you’re moving the device and the NeverWire 14 that it is using, simply unplug them both.You can move the pair to any...

  • Page 67: Appendices

    Appendices Specifications ........63 Ordering Information ......64 Glossary ..........65 Index............70 FCC Statement ........72 Safety ..........73 PhonexBroadband NeverWire 14...

  • Page 68: Specifications

    • Ethernet compatibility: IEEE 802.3 (Ethernet 10BaseT) speci- fication and HomePlug Powerline Alliance 1.0 specification Note: Phonex Broadband makes no warranties as to other companies’ products being HPA 1.0-compliant. • Security: one-button 56-bit DES encryption/decryption (optional) •...

  • Page 69: Ordering Information

    Appendices Ordering Information For more information regarding Phonex Broadband partners and distributors, please contact us in one of these ways: Email: sales@phonex.com Web site: http://www.phonex.com U.S. Mail: Phonex Broadband Corporation 6952 High Tech Drive Midvale, UT 84047-3756 Telephone: 800-257-0601 (toll-free within the U.S.)

  • Page 70: Glossary

    A connection between two different networking protocols that selectively moves packets from a subnet to a main network; auto- matically activated when the NeverWire 14 is used to link a hub or switch that has created a local area network to the powerline network.
  • Page 71 The millionth copy of a computer file is exactly the same as the original. Digital Subscriber Line; digital telecommunications procedures designed to allow high-speed data communications over existing telephone lines between end users and telephone companies. PhonexBroadband NeverWire 14...
  • Page 72 Mbps Megabits per second; one million bits per second; a data transfer rate. PhonexBroadband NeverWire 14...
  • Page 73 All broadcast transmis- sion, from AM radio to satellites, falls into this range. Self-Installable A system which can be installed by the end user; not requiring additional wiring or outside installation expertise. PhonexBroadband NeverWire 14...
  • Page 74 Wide area network; a communication network that uses devices such as telephone lines, satellite dishes, or radio waves to span a larger geographic area that can be covered by a local area network (LAN). Wireless Having no wires or no new wires. PhonexBroadband NeverWire 14...

  • Page 75: Index

    30,64 distance between units 12,63 network interface card 10,17,23, DSL modems 10,14,15,69 25,27 email address 3,58,67 networking 9-11,35,61 ETH L/A light 20,23,25,27,50,55 NIC 10,17,23,25,27 Ethernet 11,13,50,70 node 10 Ethernet cable 18,23,25,27,51 nodes count test 52,56 PhonexBroadband NeverWire 14...
  • Page 76 Appendices notebook computers 15,60 security enabling 28,30 ordering 67 security disabling 29 package contents 18 self-test 49,56 Phonex Broadband Corporation 1 setup 21,31 placement 21,62,63 specifications 59,66 PLC 11,71 surge suppressors 17,21,62,63 PLC R/A light 20,22,24,27,55 switches 11,15,32,62 power cord 18,19,22,24,26...

  • Page 77: Fcc Statement

    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. The user is not allowed to make changes or modifications to the unit. Doing so may void the user’s authority to operate the equipment. PhonexBroadband NeverWire 14...

  • Page 78: Safety

    Unplug the unit from the outlet before cleaning. Use a damp cloth for cleaning. Do not use liquid or aerosol cleaners. The NeverWire 14 may be installed on a wall if desired. To install on a wall (or other flat hard surface) use two No. 8 or No. 10 size Pan Head/Dome screws (sold separately) drilled into the wall 2 5/8 inches apart from each other.
  • Page 79 Phonex Broadband Corporation 6952 High Tech Drive Midvale, UT 84047-3756 To order more NeverWire 14 units: Email sales@phonex.com Web www.phonex.com Telephone 800-257-0601 (toll-free within the U.S.)

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