Table of Contents
Troubleshooting
Summary of Contents for VoIP Solutions V102
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Page 1: Users Guide
Multimedia Terminal Adapter V102 Users Guide Features Make Telephone Calls Over the Internet • Using a Normal Telephone Quick and Easy Installation • Supports up to Two Telephone Lines • Router and Firewall •... - Page 2 Email: support@voipsolutions.com U S E R S G U I D E V102 Copyright © 2005 VoIP, Solutions Microsoft® and Windows® are registered trademarks of Microsoft Corporation. All other trade names mentioned in this documentation are trademarks of their respective owners. Use of names without the tm, ® or ©...
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Page 3: Table Of Contents
T able of Contents Chapter 1: Introduction....2 Chapter 4: Troubleshooting..15 T1: I Press the ON/OFF Switch and the Before You Start......3 Power LED on the MTA Does Not Light.. 15 Package Contents ........3 T2: How do I Find Out my PC Network Connection Requirements...... -
Page 4: Chapter 1: Introduction
Chapter Chapter 1: Introduction Thank you for choosing the VOIP Solutions Multimedia Terminal Adapter. You can route your telephone calls through your broadband Internet connection and save on your local and long distance phone calls. The MTA lets you connect your existing telephone(s) and provides features that you may not already have on your current telephone service. -
Page 5: Before You Start
Please check to see that your Multimedia Terminal Adapter kit contains the following items: MTA V102 Multimedia Terminal Adapter with two analog phone (FXS) ports (jacks) Stand for Terminal Adapter (allows you to stand up the MTA on its side, taking up less shelf or desktop space). -
Page 6: User Name And Password Requirements
Note that once the MTA is set up properly, you may use it even though the PC is turned off. User Name and Password Requirements Most if not all Internet Service Providers require a username and password the very first time you log on to the service. This is usually entered using software provided by the ISP which is run on a PC. -
Page 7: Connectors And Switches
which you plugged a different computer into your cable modem and it couldn’t access your connection, please proceed to the Troubleshooting section T2 entitled “How do I Find Out my PC Network Information” before plugging in your MTA, and then, section T7, “My ISP Checks MAC Addresses and I Haven’t Set Up the Custom MAC for the MTA.”... -
Page 8: Chapter 2: Installation
Chapter 2: Installation This chapter provides instructions for the tasks necessary to install and set up your MTA. Please follow the simple directions for Connecting the analog telephone(s) to the MTA Connecting your PC or PC home network (single PC or multiple PC’s with a switch or hub) to the MTA. -
Page 9: Connecting Your Pc Or Home Pc Network
Connecting Your PC or Home PC Network QOS (Quality of Service) is a form of traffic control for the Internet, and a feature of the MTA that allows it to request that its voice communications receive a higher priority than data communcations from other PC’s on your network. Depending on the routing outside your network, it may also prioritize the voice communications upstream as well. -
Page 10: Connecting Directly To A Single Pc
Tip: The WAN and the PC jacks on the back of the MTA are the same size. Plug the cable that leads to your PC (or your switch) in the right one. It is the second plug from the end, labeled “PC.” Continue with one of the following sections, depending on whether you’re connecting directly to your PC, or connecting to a hub or switch. -
Page 11: Checking The Pc To Mta Connection
Tip #2: if you plan on using your existing Ethernet cable – perhaps it’s longer than the cable that came in the kit – then ignore step 2 and leave the plug that attaches to the hub/switch from the broadband modem alone. Instead, unplug the other end of the cable, from the back of the broadband modem. -
Page 12: Four Troubleshooting "Tests
Press the Start button. Choose the “Run” command. A small dialog box entitled “Run” appears. Type http://192.168.200.1 and double check your typing. Be sure that you’ve entered the “slash” character, which goes from lower left to upper right, “backslash” character. Press the Enter key. -
Page 13: Connecting The Mta To The Broadband Modem And Powering On For The First Time
Connecting the MTA to the Broadband Modem and Powering on for the First Time Power off the MTA by pressing the ON/OFF switch on the back of the MTA. Locate the Ethernet cable which was previously connected between your broadband modem and the PC, hub, or switch. You had previously unplugged that cable from the PC, hub, or switch, but it should still be connected to the broadband modem. -
Page 14: Pc/Internet Connectivity Tests
PC/Internet Connectivity Tests: On the PC, locate your web browser shortcut (on most PC’s, this is a desktop icon labeled “Internet Explorer.” Open a web page or two. Can you see it? Then you’re done with installation, and you can go on and learn about some of the MTA features. If not, and you “passed”... -
Page 15: Chapter 3: Calling Features
Chapter 3: Calling Features Your service provider may provide additional services. The following features should be available: Call Hold During a call, (regardless whether it’s an incoming or outgoing call), push and release the FLASH hook. Some handsets may have a flash button, or the flash hook may be a pop up bar (or hook or button) in the phone’s base. -
Page 16: Setting Call Forwarding
Dial the second telephone number upon hearing the stutter dial tone. After the second party picks up pressing and releasing the FLASH hook again allows all three parties to speak and hear each other. Setting Call Forwarding To forward all calls to the number assigned to your MTA to another telephone number, pick up your telephone handset. -
Page 17: Chapter 4: Troubleshooting
Chapter 4: Troubleshooting Locate the help you need by finding the description that most closely applies to your situation. We continually seek to improve this manual; should you have a “question” which this section does not answer, we hope you will contact your service provider and tell them you have a suggested troubleshooting topic for this manual. - Page 18 Type CMD and press the enter key. A plain black window with a prompt similar to “C:\>” should appear. Type IPCONFIG /ALL in the plain black window and press the enter key. Some information should appear. Look for a line with the word “IP Address.” To the right a number in four parts, divided by dots should appear.
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Page 19: T3: My Pc Does Not See The Mta
T3: My PC Does Not See the MTA First, follow the directions in topic T2, “How do I Find Out my PC Network Information.” Then, jump down to the bullet point below that best fits, then continue as directed: If the number begins with 169 and this is the first time you’ve set up the MTA, your network cabling is not correct or you have a faulty cable. - Page 20 Tip: there may be cases in which a home user has a device (for example, a wireless router) with a DHCP server, and the user may not even know they have such a server. If you are in this situation, and are not sure what to do, you should most likely disable the DHCP server in the MTA as described in the Troubleshooting topic;...
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Page 21: T4: How Do I Log Into The Mta To Change A Setting
Locate Internet Protocol (TCP/IP), select it, and press the Properties button. Locate an option entitled “Obtain an IP Address Automatically” and select it. Locate an option entitled “Obtain DNS Server Address Automatically and select it. Press OK. In older versions of Windows you will be prompted to reboot your system. -
Page 22: T5: My Isp Expects A Login And I Haven't Set Up The Username/Password In The Mta
Press the login button. If a screen advises that your user name or password is wrong, please check your typing before calling your service provider (and remember, your password is probably case sensitive!). If logging in correctly, a summary screen should appear, as above T5: My ISP Expects a Login and I Haven’t Set Up the UserName/Password in the MTA This is almost always the case for a DSL connection. -
Page 23: T6: How Do I Reboot The Mta
T6: How Do I Reboot the MTA? First log into the MTA as per the direction in section T4, “How Do I Log Into the MTA to Change a Setting.” On the left side of the browser screen main menu page, in the menu links, locate and click on “Reboot.”... -
Page 24: T8: I Have A Static Ip Address But Haven't Set Up The Static Ip Address In The Mta
The IP Configuration should appear, below the WAN configuration area (see below for illustration). Locate a choice entitled “Cloning Mac Address” and select it. This enables the box below it. In the “Cloning Mac Address” box, type in the MAC address you previously wrote down. -
Page 25: T9: I Have No Dial Tone
On the left side of the browser screen main menu page, in the menu links, locate and click on “Wan Configuration.” The IP Configuration should appear, below the WAN configuration area. Locate a choice entitled “Static IP” and select it. This enables the boxes below Enter the IP address provided by your ISP. -
Page 26: T11: I Can Place Calls, Hear Ringing, But Cannot Talk Or Hear, Or Cannot Receive Calls
Verify that the TEL1 LED panel light is on and that your computer can “see” the Internet. If your PC cannot contact the Internet, double check all the applicable topics in the Troubleshooting sections Have you changed the dialing rules (digit map) on the “Phone Configuration” page of the MTA’s web interface? It’s possible that you may have put in a dialing string unsuitable for your location. -
Page 27: T13: I Have A Dhcp Server And/Or Wish To Disable This Mta Feature
If you are a PC expert, try downloading a file from the Internet to your PC. Is your download time normal compared to what you normally see for your connection? Does your Internet speed normally fluctuate? Are you calling internationally? If the situation persists for more than an acceptable period of time, contact your service provider. -
Page 28: T14: How Do I Set The Basic Parameters Of The Mta Using My Telephone Instead Of The Pc
Press the Submit button. You should see a “configuration change is successful, please reboot your system now” message. Reboot the MTA as persection T6, “How do I Reboot the MTA.” T14: How do I Set the Basic Parameters of the MTA Using My Telephone Instead of the PC? The MTA provides a concise touch tone menu interface for basic configuration options;... -
Page 29: T15: How Do I Configure The Router/Firewall/Advanced Capabilities Of The Mta
T15: How Do I Configure the Router/Firewall/Advanced Capabilities of the MTA? The MTA is not a firewall device, but because it provides for routing, network address translation, filtering, forwarding, and because it provides routing to the non-routable subnet addresses “behind” it, simply by placing the MTA in front of your single PC or home network, it prevents inbound intrusions. - Page 30 allows the MTA to advertise itself as an Internet Gateway Device to PC’s and other devices on the network. For security reasons it is disabled by default. There may be situations in which you wish to allow UPnP-capable devices or computers to gather information about their upstream Internet connection from the MTA.
- Page 31 Filter Settings: this allows you to screen specific IP addresses from the Internet (up to five single computers or ranges of addresses) or specific ports (one port or range per each of the five computers or ranges previously assigned). This enables you to cut off all or parts of Internet access on a customizable basis.
- Page 32 Port Forwarding: if the PC’s behind the MTA are to provide services such as a web server, ftp server and so forth to other computers on the Internet, you may designate the specific ports to forward to specific addresses. In simple terms, the MTA provides a barrier against internet attacks for the internal network;...
- Page 33 to an IRC server that requires an IDENT (sort of like a callback) reply. Do not change these settings unless you have a clear understanding of the security issues, and of the application that requires port triggering. Use the “Port Triggering” link on the main page and the Add and Save buttons to manage the individual protocol.
- Page 34 Index Bridge Mode..........27 ON/OFF button.......... 6 Call Forwarding........14 pass-through ...........29 Call Hold..........13 Password..........4, 20 Call Waiting ..........13 peer-to-peer networking ......24 Cloning Mac Address......22 Phone Configuration .......24 connectors..........5 Port Forwarding........30 country code..........23 Port Triggering.........31 DEBUG............
- Page 35 12330 SW 53 St Suite 712 Ft Lauderdale, FL 33330 Phone: 866-359-VOIP (8647) Email: support@voipsolutions.com...
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