Troubleshooting Tables; General Problems - Wacom Inkling MDP-123 User Manual

TROUBLESHOOTING TABLES

If you encounter problems with Inkling, refer to the following tables. Your problem may be described here
and you can try the solution offered. Be sure to check the Read Me file for the latest information updates.
For additional information, visit Wacom's web site at http://www.wacom.com/productsupport.

GENERAL PROBLEMS

The receiver power LED is red
or off.
The computer does not have
an available USB port.
The receiver battery does not
charge.
Receiver status LEDs are off.
An LED does not illuminate
when using the pen.
After connecting the receiver
or charging case to a USB
port, a message appears
indicating that the USB device
needs more power than is
available.
The battery charging process
seems to stop whenever the
computer enters sleep mode.
The receiver does not record
pen strokes.
Contents Index
The receiver battery charge is low. Charge the battery. For best
results, properly connect the receiver to the system USB port on your
computer. See
Inkling requires that you connect to a primary USB port (located
directly on your computer) or to a powered USB hub. If not available
you will need to add a powered USB hub or USB card.
If you are connecting Inkling to a powered USB hub, be sure the hub is
properly connected to your computer and is active.
Verify that the USB cable is properly plugged into the receiver, and that
it is plugged directly into a powered USB port on your computer or a
powered USB hub.
Try charging the receiver
different powered USB port.
The battery may need replacement. See
Be sure the receiver is turned on. Press the receiver power button.
If the LED does not light, the battery may need to be charged.
See charging
Make sure the Inkling component is plugged into a primary USB port
on your computer or into a powered USB hub attached to your
computer.
As required, adjust your system power or energy saver settings so that
the computer does not enter sleep mode while Inkling components are
charging.
Be sure you are using the pen and receiver correctly. See
sketch.
Contents Index
charging batteries.
within the charging
batteries.
case, or connecting to a
receiver battery information.
preparing to
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