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SysMaster GW 7000 User Manual

Digital gateway
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SysMaster GW 7000 Digital Gateway

User Manual

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  • Page 1: User Manual

    SysMaster GW 7000 Digital Gateway User Manual version 1.0...
  • Page 2 SysMaster Corporation. The information and technical data in this man- ual are subject to change without notice. SysMaster Corporation and its Divisions make no war- ranty of any kind with respect to this material, including, but not limited to, the implied warranties of its merchantability and fitness for a given purpose.

  • Page 3: Table Of Contents

    ACD (Automatic Call Distribution) ............... 38 Music On Hold..................... 39 Chapter 4 Provider Setup Overview ..................... 41 Provider Setup..................... 43 Chapter 5 PSTN Setup Span Configuration..................49 Channel Configuration................. 50 Chapter 6 Call Routing Endpoints ....................53 Route Tables and Routes................57 SysMaster Corporation...
  • Page 4 Conference Server Introduction....................101 Conference Server ..................102 Chapter 13 Follow-Me Server Introduction....................107 Follow-Me Server ..................107 Chapter 14 System Monitoring Calls Overview ..................111 Current Calls ..................... 111 Recent Calls ....................111 Gateway Monitor ..................113 SysMaster Corporation...
  • Page 5 Chapter 1 Chapter 15 Appendix A SysMaster Gateway Command Line Interface.......... 115 SysMaster Corporation...
  • Page 6 SysMaster Corporation...

  • Page 7: What Is New

    10 SS7/ISUP: Add “Called Party NOA” to Outbound Profile to allow changing the Nature of Address Indicator in outgoing calls 11 SS7/ISUP: Add “FCI Call Type” to Outbound Profile to allow selecting between national and international outgoing calls in Forward Call Indicators 12 PSTN: Busy detection for FXS signaling SysMaster Corporation...
  • Page 8 What is New SysMaster Corporation...

  • Page 9: Chapter 1 System Setup

    Other System Management Tasks ....................15 System Architecture Licensing The SysMaster gateway is built by modules. This allows for flexible adding of different functionalities over time. You can view the currently installed modules by browsing the Navigator tree to System Management > Licensed Modules.

  • Page 10: General System Settings

    Internet address of the SysMaster device. The host name could be comprised of any combination of alphabetical and numerical characters in tandem with underscore, hyphen or dot notations.

  • Page 11: Network Settings

    4 Fill in the data and click on the Apply button to enforce the settings. The settings take effect immediately. Network Settings Network Configuration A Network Configuration specifies an IP address together with network within which the gateway is deployed. It includes additional parameters to provide information about the networks in which the gateway resides. SysMaster Corporation...
  • Page 12 Allows an access to the Web interface from remote locations using this IP address and network device. SSH Access Allows a Secure Shell (SSH) access through the specified IP address and network device. Secure Shell allows a secure remote administration of the device to be performed. SysMaster Corporation...
  • Page 13 (IP/32) or a network route (IP/24). Gateway Specifies the IP address of the gateway participating in the route. The IP address specified could be either public or private one. If private IP address is present the gateway would participate in direct routing. SysMaster Corporation...

  • Page 14: Firewall Settings

    Firewall Settings Overview SysMaster gateway comes with an integrated Firewall. The task of the firewall is to restrict the access to the server from the Internet for security reasons. It can also be used to eliminate some of the common TCP/IP based attacks.
  • Page 15 1 From the Navigation tree, select the System Configuration > Firewall Filter node. 2 From the right pane of the Navigator, select the Firewall Filter to be deleted. 3 From the Navigator menu select the ‘Delete Firewall Filter’ to complete the deletion. SysMaster Corporation...

  • Page 16: System Users

    Not appear in any dictionary Contain non-alphabetical characters such as !, @, #, $, %, ^, &, *, etc Confirm Password Requires that the password previously entered be confirmed. Full Name Designates the name of the account holder. SysMaster Corporation...

  • Page 17: Upgrades

    Upgrades Overview SysMaster Gateway provides an upgrade functionality. It allows administrators to upgrade the SysMaster gateway to the latest version. The system allows only for upgrades. Downgrading is not allowed. Performing Upgrades The upgrade procedure can be performed only by system users having an administrative privileges (through the admin role).

  • Page 18: System Setup Workflow

    System Setup Workflow make sure the SysMaster has correctly set a Network Gateway (to provide access to the Internet) and a DNS server and that generally it has access to the Internet. The status of the available for download upgrades is “not downloaded“.
  • Page 19 Chapter 1 System Setup SysMaster Corporation...
  • Page 20 System Setup Workflow The Setup workflow diagram shows the steps for setting up the SysMaster gateway. It outlines 6 steps: SysMaster Corporation...

  • Page 21: Other System Management Tasks

    The above described Setup workflow is suitable for setting up any operational mode of the gateway. Other System Management Tasks Overview The console allows administrators to perform the following commands on some of the basic servers running on the gateway: Restart VoIP Gateway SysMaster Corporation...
  • Page 22 Other System Management Tasks Restart SMS Server - related to SysMaster Callback server Restart DataBase Server - highly undesirable actions Restart Mail Server - related to SysMaster Callback server Restart All Servers Restart SysMaster Device - restarts all servers Halt SysMaster Device - stops all servers.

  • Page 23: Chapter 2 Web Console Navigation

    Browsing and Managing Objects......................19 SysMaster Web Console Client features a web-driven, browser-based intuitive and powerful interface. The console interacts with the SysMaster administration web server for managing the system in a client-server fashion. When starting the console, a login prompt window will show up.
  • Page 24 Maximized – use the maximize button on the window title bar; Closed – use the close button on the window title bar. The menu system on a Navigator Window contains the following commands: File • New – Opens a new Navigator Window; SysMaster Corporation...

  • Page 25: Browsing And Managing Objects

    2 Use the tree in the left pane of the Navigator window to browse through the objects and settings. With SysMaster every object can be listed in the right pane of the Navigator; 3 Click on a selected object from the tree;...
  • Page 26 Browsing and Managing Objects SysMaster Corporation...

  • Page 27: Chapter 3 Call Processing

    4 The gateway performs IVR processing according to the IVR Profile as indicated by the selected Inbound Profile. 5 The gateway performs RADIUS authentication according to the selected RADIUS Server group. This is indicated in the Inbound Profile. SysMaster Corporation...
  • Page 28 9 The gateway matches the destination number against the routing table selected by the Inbound Profile. 10 The area code selected, points to a gatekeeper 11 RAS signalling to the gatekeeper is initiated. The Gateway should be registered with the Gatekeeper before they can communicate with each other. SysMaster Corporation...
  • Page 29 16 The call is routed to a PSTN span/channel from the selected Dial Group. 17 Connection is established to the remote PSTN peer. 18 Upon call disconnect, the gateway sends accounting CDR message to the RADIUS server (chosen from the selected RADIUS server group of the first Call Filter/Inbound Profile). SysMaster Corporation...
  • Page 30 Call Flow SysMaster Corporation...
  • Page 31 13 The gatekeeper returns to the Origination Gateway the IP address of the termination gateway in an ACF message (as part of the RAS signaling). 14 The gateway initiates a call setup to the remote gateway H.323 peer. 15 The termination gateway connects to the destination number through PSTN. SysMaster Corporation...
  • Page 32 PSTN. 1 An incoming call request is received into the Sysmaster gateway. 2 The call filter catches the call based on source number prefixes or by endpoint.
  • Page 33 Case C. Termination to VoIP phone or VoIP software PC client Case A. IVR/RADIUS over IP In this scenario, there is a phone connecting to analog gateway. The gateway does not have neither gatekeeper, nor IVR server to contact, nor RADIUS server for AAA. The analog SysMaster Corporation...
  • Page 34 1 The user dials into the analog gateway. 2 The analog gateway contacts the main SysMaster digital gateway over the Internet. 3 An incoming call request is received into the Sysmaster gateway.
  • Page 35 6 The gateway checks the selected Routing Table and selects the gatekeeper as an Endpoint 7 SysMaster gateway performs RAS signaling asking for permission to connect to the destination number as well as receive the destination IP address of the destination H.323 peer.

  • Page 36: Call Filters

    Call Filters 9 The gatekeeper returns to the SysMaster gateway the IP address of the destination H.323 peer in an ACF message (as part of the RAS signaling). 10 The gateway initiates a call setup to the destination H.323 peer (that can be a VoIP phone or a VoIP software PC client).
  • Page 37 3 Prepare the required Inbound Profile to process the matching call. To this end, there should be an appropriate IVR Profile, RADIUS Groups, Routing Table, PBX Group. Some of these may not be required to define an Inbound Profile. SysMaster Corporation...

  • Page 38: Inbound Processing

    Each pattern has the form of leftPart = rightPart. The left part is matched against the prefix of the destination number. Each marked text is then replaced with the corresponding text from the right part of the field. The SysMaster Corporation...
  • Page 39 3 Specify an appropriate Routing Table to route the call. If such table does not exist, make create one. For this, you will need to have a provider with provider rates (that serve only for the Least Cost Routing algorithms, and not for billing) as well as Endpoints that will terminate the calls. SysMaster Corporation...

  • Page 40: Outbound Processing

    ANI Translation Defines an ANI pattern of translations. The destination number would be rewritten according to the pattern specified. DNIS Translation Defines a DNIS pattern of translations. The destination number would be rewritten according to the pattern specified. SysMaster Corporation...

  • Page 41: Dial Groups

    Endpoint. E.g. an Endpoint of type Dial Group can have a local IP address 127.0.0.1:10 where 10 is the ID of the selected Dial Group attached to the endpoint. Each Dial Group has a Hunt Type determining the way endpoints are accessed in the group. It can be one the following: SysMaster Corporation...
  • Page 42 Max Results (1-500) Defines how many endpoints of a dial group could be present in the routing result. The routing result is an ordered list of Endpoints to which the gateway attempts to route a call. SysMaster Corporation...
  • Page 43 1 From the Navigation tree, select the Call Processing > Dial Group node. 2 From the right pane of the Navigator, select the Dial Group to be deleted. 3 From the Edit Menu, select the Delete menu item. SysMaster Corporation...

  • Page 44: Acd (Automatic Call Distribution)

    2 From the right pane of the Navigator, select the ACD Profile to be edited. 3 From the Edit Menu select ‘Edit ACD Profile’. A dialog box shows up. 4 Fill in the data and click on the Apply button to enforce the modifications. SysMaster Corporation...

  • Page 45: Music On Hold

    3 From the Edit Menu, select the Delete menu item. Music-On-Hold Files Music-on-hold files are the actual music files that are played. The accepted audio format is wave, au, gsm. where PCM - uLaw 8kHz - is for “.au” extension and GSM for “.gsm” extension. SysMaster Corporation...
  • Page 46 1 From the Navigation tree, select the Music On Hold > Music-On-Hold Files node. 2 From the right pane of the Navigator, select the Delete File to be deleted. 3 From the Edit Menu, select the Delete menu item. SysMaster Corporation...

  • Page 47: Chapter 4 Provider Setup

    Management company to terminate VoIP calls made through the gateways/gatekeepers of the Management company. The provider company can provide either gateways or gatekeepers to terminate calls. The SysMaster digital gateway uses provider definitions to: 1 Implement route failover. 2 Implement least cost routing of calls based on an algorithm for selecting the least expensive route.
  • Page 48 Specifies the amount (in US cents) imposed on the management company by the Call Origination Provider. Call Origination Provider is network provider offering services at the point of call origination. Call origination charges represent an expense to the management company. SysMaster Corporation...

  • Page 49: Provider Setup

    1 From the Navigation tree, select the Provider Management > Provider node. 2 Select the node to be edited and from the Edit Menu select ‘Edit Provider’. A dialog box shows up. 3 Fill in the data and click on the Apply button to enforce the changes. SysMaster Corporation...
  • Page 50 1 From the Navigation tree, select the Provider Management > Provider Rates > [a specific provider] node. 2 From the Edit Menu select ‘Import Provider Rate’. A dialog box shows up. 3 Specify the local file and click on the Apply button to import the rates. SysMaster Corporation...
  • Page 51 The format is the same as the one used to import rates. Provider Call History The SysMaster gateway allows the administrators to view detailed call records for calls that have been terminated by the respective provider. Furthermore, administrators can export CDRs for billing purposes or additional further data processing.
  • Page 52 The data is exported in comma-separated text format. The SysMaster gateway interface provides a convenient tool to interactively view call history using relevant time and area code filters. To View Call History 1 From the Navigation tree, select the Provider Management >...
  • Page 53 Calling time for the duration of the routed calls. Incoming Bytes Specifies the inbound VoIP data volume in bytes with respect to the SysMaster gateway for the duration of the calls. Outgoing Bytes Specifies the outbound VoIP data volume in bytes with respect to the SysMaster gateway for the duration of the calls.
  • Page 54 Provider Setup SysMaster Corporation...

  • Page 55: Chapter 5 Pstn Setup

    Routing tables for outgoing call routing. This is why, attaching spans and channels to Dial Groups is the only way to route calls to the PSTN side. The SysMaster gateway automatically detects the settings of the T1/E1 PSTN card that is installed on the device.

  • Page 56: Channel Configuration

    3 From the Edit Menu, select the Delete menu item. Channel Configuration Overview A Channel represents a bandwidth allocation within a Span enough to accomodate one call leg. A single call between two parties requires one channel for each party. There are two kinds of channel signaling: SysMaster Corporation...
  • Page 57 ANI and DNIS address information. Parameters: Channes: Available / Assigned Specifies the available channels to be assigned to the channel configuration setting. Signal Type Allows a signal type to be selected. Used when span signaling is set to CAS. SysMaster Corporation...
  • Page 58 1 From the Navigation tree, select the PSTN/TDM Management > Channel Configuration > [Span] node. 2 From the right pane of the Navigator, select the Channel Configuration to be deleted. 3 From the Edit Menu, select the Delete menu item. SysMaster Corporation...

  • Page 59: Chapter 6 Call Routing

    When a Gatekeeper is used as an endpoint, it can redirect a call to a remote H.323 endpoint but the system needs to know only about the gatekeeper itself. In addition, the gatekeeper can perform number translation, bandwidth control as well as other tasks related to call processing. SysMaster Corporation...
  • Page 60 IP addresses). Callback Server The Callback server endpoint denotes the callback functionality of the SysMaster gateway. It can work in several modes based on the authentication mode as well as the way it is requested - web request, email, SMS message or the way authentication is done - ANI, PIN, DID.
  • Page 61 Jitter (20-10000 msec) Specifies the Jitter Buffer selection. Jitter is used to buffer incoming packets to allow for high latency networks to support VoIP communication. The recommended settings are between 50 and 300 ms jitter buffer. SysMaster Corporation...
  • Page 62 To Delete Endpoint 1 From the Navigation tree, select the Route Management > Endpoint Configuration node. 2 From the right pane of the Navigator, select the Endpoint to be deleted. 3 From the Edit Menu, select the Delete menu item. SysMaster Corporation...

  • Page 63: Route Tables And Routes

    The format of the routing tables is as follows: "Area Code", "Endpoint IP", "Provider ID", "Cost", "Preferred" Routes Management The workflow for managing routes is the following: 1 Create a provider. 2 Define Endpoints that should belong only to one provider. SysMaster Corporation...
  • Page 64 2 From the tree, select the Route Table from which data will be exported. 3 From the Edit Menu, select the Export menu item. 4 A dialog will prompt you to save the file. CLick on the Save button to save the file. SysMaster Corporation...
  • Page 65 2 From the right pane of the Navigator, select the Route Table entry to be deleted (for single deletion). 3 From the Edit Menu select ‘Delete Route’ - for single deletion, or ‘Delete All Routes’ for deleting all entries. SysMaster Corporation...
  • Page 66 Route Tables and Routes SysMaster Corporation...

  • Page 67: Radius Server Setup

    RADIUS Servers ..........................62 Overview SysMaster Gateway needs a RADIUS (Remote Authentication Dial In User Services) server to authenticate and authorize call parties and at the end of to send CDR data for accounting (billing) purposes. The RADIUS server adds a layer of security on the layer of voice communication service provided.

  • Page 68: Radius Servers

    RADIUS Group. NAS IP Address Specifies the IP address of the Network Access Server (which is the SysMaster gateway) from which it will communicate with the RADIUS server. The system allows you to select from the IP addresses that are defined for the gateway.
  • Page 69 1 From the Navigation tree, select the RADIUS Management > RADIUS Servers > [RADIUS Server] node. 2 From the Edit Menu select ‘Add RADIUS Server’. A dialog box shows up. 3 Fill in the data and click on the Apply button to enforce the RADIUS Server creation. SysMaster Corporation...
  • Page 70 3 From the Edit Menu select ‘Delete RADIUS Server’. To Delete a All RADIUS Servers 1 From the Navigation tree, select the RADIUS Management > RADIUS Servers > [RADIUS Server] node. 2 From the Edit Menu select ‘Delete All RADIUS Servers’. SysMaster Corporation...

  • Page 71: Ivr Setup

    VoIP to VoIP calls (2 IP legs are supported in one call). No audio services are supported. Post-paid and pre-paid accounts are fully supported; Callback Functionality SysMaster provides special IVR message paths to be played in connection with the way the user is authenticated/authorized. Flexible DTMF Routing The gateway allows for fine management of the DTMF message routing.
  • Page 72 The selection message menu is played after initial dial into the gateway. Multisession IVR The SysMaster gateway can support multiple calls from an user that has already been authenticated by the system. In this way, the user can place easily multiple consecutive calls within one calling session.

  • Page 73: Ivr Profiles

    CPU intensive encode/decode operations same audio codecs are used in both call legs. For this to work, SysMaster changes its codec preference order for outgoing calls and uses the peer's preference order for incoming calls.
  • Page 74 The option could be used when the peers send out of band DTMF tones or when the Intelligent Proxy is enabled. Auto/Both - detects inband and out of band DTMF Auto/OutOfBand - accepts only out of band DTMF. SysMaster Corporation...
  • Page 75 1 to 30 seconds. Digit Timeout (1-30 sec) Specifies the time in seconds before the system times out and plays an error prompt message. The specified value could be in the range from 1 to 30 seconds. SysMaster Corporation...
  • Page 76 Enables credit announcement for post-paid callers. Message Enable Pre-Paid Time Message Enables credit time announcement for pre-paid callers Enable Post-Paid Time Enables credit time announcement for post-paid callers. Message Enable Post-Paid Timer Enables post-paid call timer (time based disconnect) for post-paid callers. SysMaster Corporation...

  • Page 77: Ivr Objects

    (dialing, a number, dropping the call, connecting to other menu etc). They allow for building multilevel menus. Each menu object should be constructed from files having the same prefix and delimited with “.” e.g. menu.1, menu.2 ... menu.N. SysMaster Corporation...
  • Page 78 4 Fill in the data and click on the Apply button to enforce the modifications. To Delete IVR Object. 1 From the Navigation tree, select the IVR Management > IVR Objects node. 2 From the right pane of the Navigator, select the IVR Object to be deleted. SysMaster Corporation...

  • Page 79: Language Servers

    (TFTP protocol server) where audio files are stored. The SysMaster gateway can also store locally multiple audio files. Each audio file has a name defined by a short designation of the language as well as a part determining the type of message it holds.
  • Page 80 Foe example, the file en_welcome.au would store the customized welcome message in English. File Format Specifies the format of the IVR files stored in the Language Server. The selections available are: PCM - uLaw 8kHz (.au) GSM (.gsm) SysMaster Corporation...
  • Page 81 1 From the Navigation tree, select the Language Server > Language Servers node. 2 From the right pane of the Navigator, select the Language Server whose files will be downloaded. 3 From the Navigator menu, select the Download Language Server. SysMaster Corporation...

  • Page 82: Language Server Files

    2 From the right pane of the Navigator, select the Language Server File to be edited. 3 From the Edit Menu select ‘Edit Language Server’. A dialog box shows up. 4 Fill in the data and click on the Apply button to enforce modifications. SysMaster Corporation...
  • Page 83 3 From the Edit Menu, select the Listen To Downloaded File menu item. 4 A dialog will popup to download the file. Click on the Save button. 5 Locate the saved file and play it in your favorite audio player supporting “.wav” files. SysMaster Corporation...
  • Page 84 Language Server Files SysMaster Corporation...

  • Page 85: Pbx Server

    PBX Extensions..........................84 Managing PBX Extensions ........................86 Overview The document describes key provisioning issues related to the configuration of the SysMaster PBX Server under the SM 7000 Platform. SysMaster PBX server configuration involves: Call Filter Configuration Inbound Profile Configuration PBX Group Configuration The components above also depict the basic call flow for processing of calls by the SysMaster PBX server.

  • Page 86: Inbound Profile Configuration

    PBX. Also an IVR Profile of type PBX is the place where the enhanced Auto Attendant logic should be input. The SysMaster Auto Attendant allows easy definition of complex PBX menus and sub- menus to be achieved. Keeping within the tone of this section, next we will describe how to create IVR Profiles for servicing the SysMaster PBX Server.
  • Page 87 IVR Objects are used for building customized menus and sub-menus for the SysMaster PBX Server. They are attached to the IVR Profile through the Auto Attendant Starting Path. Visually, an Auto Attendant Starting Path could be conceived as a container in which you can arrange different menus and submenus.

  • Page 88: Pbx Group Configuration

    Specifies the name of the PBX Group. The name could contain any combination of alphabetical and numerical characters. Status Indicates whether the PBX Group created is enabled or disabled. When disabled status is selected the PBX Group would not function even though it has been defined. SysMaster Corporation...

  • Page 89: Call Parking

    Default Route Connectivity Call Parking SysMaster 7000 GW provides a flexible way for conducting call park of calls. Call park allows you to place a call on hold, by specifying a call park extension range, and later retrieve it from another phone. For example, if a user dials a phone number that is currently active, the receiving end can ìparkî...

  • Page 90: Pbx Extensions

    The only setting that needs be specified is the value of the Directory Name Dialing Initials field. In it you can enter the first or last name of the party that will participate in the directory name look up. SysMaster Corporation...
  • Page 91 The field allows you to enter a number to which calls will be forwarded. Call forwarding will be enabled based on the forward rule specified. The field allows you to enter a number to which calls will be forwarded. Call forwarding will be enabled based on the forward SysMaster Corporation...

  • Page 92: Managing Pbx Extensions

    1 From the Navigation tree, select the PBX > PBX Extensions > [PBX Extension] node. 2 From the right pane of the Navigator, select the PBX Extension to be deleted. 3 From the Edit Menu, select the Delete menu item. SysMaster Corporation...
  • Page 93 Chapter 9 PBX Server To Delete All PBX Extensions 1 From the Navigation tree, select the PBX > PBX Extensions node. 2 From the Edit Menu, select the Delete All menu item. SysMaster Corporation...
  • Page 94 PBX Extensions SysMaster Corporation...

  • Page 95: Voice Mail Server

    Introduction Overview GW 7000 supports H323, SIP and PSTN protocols to allow flexible call processing. Callers can connect to the Voice Mail platform via IP or PSTN or Web and have full access to all advanced Voice Mail functionality. International and long-distance VoIP callers can also leave, retrieve, and manage messages in real-time from a remote Voice Mail server.

  • Page 96: Voice Mail Groups

    Voice Mail Groups H323, SIP, PSTN/TDM Web, Email Access Support GW 7000 allows callers to leave a message for unavailable users once they connect to the platform via VoIP or PSTN. In addition, users can manage their greetings or passwords via VoIP or PSTN as well.

  • Page 97: Voice Mail Boxes

    Confirms the password entered above. Password Expiration Specifies the expiration period for the Voice Mail Box password. After the end of the expiration period the assigned password will no longer be valid and a new one must be specified. SysMaster Corporation...
  • Page 98 1 From the Navigation tree, select the Voice Mail > Voice Mail Boxes node. 2 From the right pane of the Navigator, select the Voice Mail Box to be deleted. 3 From the Edit Menu, select the Delete menu item. SysMaster Corporation...

  • Page 99: Callback Server

    Overview .............................93 CallBack Server Setup ........................99 Overview The SysMaster gateway can act as a callback server. A callback server operates the following way: 1 A user sends to the gateway a PIN, a source number (the number from which the user wants to place a call) and destination number through a web request, email, or SMS message.
  • Page 100 The primary Call Filter must have higher priority than the secondary Callback Filter (Callback filters should be created in pairs) so that it takes call processing control. The primary Call Back filter should redirect to an already created Inbound Profile. SysMaster Corporation...
  • Page 101 - The gateway performs any additional ANI/DNIS translations if such are provided in the outbound profile of the selected routing table. 8 The gateway connects to the destination party by creating outgoing LEG4. When the destination party picks the call then both parties are finally connected. SysMaster Corporation...
  • Page 102 HTTP callback request using the following URL: (the IP address below is provided as an example only) http://192.168.0.154/cb SysMaster GW authenticates the user and calls back to the registered phone number. SMS Initiated Callback Services The SMS callback server uses PIN authentication. The SMS based callback server operates in...
  • Page 103 This is a method for authenticating users based on ANI (Caller ID) or DNIS. 1 A user dials into the SysMaster gateway using dial-in gateway number. After establishing connection the user should hang up after he/she hear a busy signal.
  • Page 104 3 The gateway places a call to the ANI number and prompts the user (by IVR message) to dial the desired destination number. General Callback Parameters Following is a list of the SysMaster callback server: Callback Server Status: Specifies the Callback Server Status. The Callback Server Active / Inactive functionality could be manually activated or deactivated.

  • Page 105: Callback Server Setup

    2 From the right pane of the Navigator, select the System User to be edited. 3 From the Edit Menu select ‘Edit Settings’. A dialog box shows up. 4 Edit the callback settings to set its operational parameters. Click on the Apply button to complete the setup. SysMaster Corporation...
  • Page 106 CallBack Server Setup SysMaster Corporation...

  • Page 107: Conference Server

    Services support for virtual platform partitioning. RADIUS Billing Interface SM7000 supports RADIUS Billing Interface to SysMaster VM2000 Billing Platform. This allows the conference server to support real time billing procedures where as all outbound and inbound conference calls are accounted and billed for. All call billing and routing is done in real-time.

  • Page 108: Conference Server

    (TFTP protocol server) where audio files are stored. The SysMaster gateway can also store locally multiple audio files. Each audio file has a name defined by a short designation of the language as well as a part determining the type of message it holds.
  • Page 109 Conference room. Parameters: Extension Number Designates the conference room number. Users can participate should use this number to enter the room. Conference Name Assigns a name to the conference room. The name is used only internally for system setup. SysMaster Corporation...
  • Page 110 The announcement is played right before a user joins the room. Admin Required If checked, callers cannot start conference but stay on hold, until admin is available. SysMaster Corporation...
  • Page 111 To Delete Conference Room 1 From the Navigation tree, select the Conferencing > Conference Rooms node. 2 From the right pane of the Navigator, select the Conference room to be deleted. 3 From the Edit Menu, select the Delete menu item. SysMaster Corporation...
  • Page 112 Conference Server SysMaster Corporation...

  • Page 113: Follow-Me Server

    3 SM 7000 plays a subscriber message 4 SM 7000 hunts the subscriber and rings up his phone 5 Subscriber picks up the phone 6 SM 7000 connects both parties 7 Conference administrators manage callers and record sessions SysMaster Corporation...
  • Page 114 (TFTP protocol server) where audio files are stored. The SysMaster gateway can also store locally multiple audio files. Each audio file has a name defined by a short designation of the language as well as a part determining the type of message it holds.
  • Page 115 1 From the Navigation tree, select the Follow Me > Follow Me Profile node. 2 From the right pane of the Navigator, select the Follow Me Profile to be deleted. 3 From the Edit Menu, select the Delete menu item. SysMaster Corporation...
  • Page 116 Follow-Me Server SysMaster Corporation...

  • Page 117: System Monitoring

    Recent Calls............................111 Gateway Monitor ..........................113 Calls Overview This chapter describes SysMaster Calls module and tells you how to view and understand information regarding system processes and calls generated by the system. Calls information is provided for administrative purposes only. The following call information could be viewed:...
  • Page 118 Specifies the size of the outgoing traffic in bytes. Packets IN Specifies the size of the incoming traffic in packets. Packets OUT Specifies the size of the outgoing traffic in packets. Voice Quality Designates the level of voice quality. SysMaster Corporation...

  • Page 119: Gateway Monitor

    This section outlines how to print Gateway Monitor History. Print gateway monitor history as follows: 1 In the Navigator, click on the Calls node to expand it. 2 Highlight the Gateway Monitor node. A graphical gateway monitor interface would be displayed. SysMaster Corporation...
  • Page 120 Export gateway monitor history as follows: 1 In the Navigator, click on the Calls node to expand it. 2 Highlight the Gateway Monitor node. A graphical gateway monitor interface would be displayed. 3 Click on File | Export to export the report SysMaster Corporation...
  • Page 121 Appendix A SysMaster Gateway Command Line Interface The SysMaster Gateway provides a CLI interface for managing and viewing the gateway parameters and activity. Access to the gateway is possible through an SSH client. The initial username with which the gateway comes shipped is “admin“ with no password set. You are advised to set a password before the gateway is put in production environment.
  • Page 122 - Fully specified file name: /Edit Cfg/Host Setup/Web Access/var1 The SysMaster CLI also supports TAB based syntax, file/directory name and value completion. When using a command on a file(s), a directory(s) or a list(s), the CLI can prompt you for the available names or values to use. To that end, you need to enter the first...
  • Page 123 Specifies the type of records the command queries for. They can be A, NS, CNAME, PTR, -host Specifies the host name/IP address to be resolved -server Specifies the DNS server to be queried. If omitted, the default DNS server is queried. SysMaster Corporation...
  • Page 124 [usage]: exit getroute Displays a route which SysMaster uses for a specified pair of local and remote IP addresses or a pair of a destination IP address and a network device. [usage]: getroute [-f FROM] [-t TO] [-i INIF] [-o OUTIF]...
  • Page 125 -address [add|edit|del|show] [IP address[/nbm]] dev DEVNAME [TYPE] - nbm Netbits (default 32) or netmask -DEVNAME eth0, eth1, eth2, eth3 -TYPE public (default) or private -route [add|edit|del|show] [IP1 address[/nbm]] gw IP2 dev DEVNAME [status] - nbm Netbits (default 32) or netmask SysMaster Corporation...
  • Page 126 SysMaster Gateway Command Line Interface -IP1 Destination IP address -IP2 Gateway IP Address -DEVNAME eth0, eth1, eth2, eth3 -status Enabled (default), disabled [examples]: ip address add 192.168.0.99/32 dev eth2 private ip address edit 192.168.0.99/24 dev eth3 public ip address show ip address del 192.168.0.67/24 dev eth3...
  • Page 127 Specifies the interval at which packets will be sent. reboot Reboots the system. Requires confirmation from the user. By selecting 'y' you will confirm the reboot action. [usage]: reboot Displays system info about the SysMaster device. [usage]: span Shows available T1/E1 span [usage]: span [COMMAND] [PARAMETERS]...
  • Page 128 SysMaster Gateway Command Line Interface -show <span number> Shows the information for the specified T1/E1 Span. -state monitor <span number> [<time_interval>] Monitors the span state information. The information is displayed in interval specified by time_interval option until Ctrl+C is pressed. If not specified, the default time interval is 1 second.
  • Page 129 Chapter 15 Appendix A [options] COMMAND: - start, stop, list SESSION_ID: - number, 1-9 SYSTEM: -all, h323gw, h323proxy, sipgw, ivr, callback var=value Specifies system specific parameters -debug Debug calls -drop Drop the selected call -show Show info SysMaster Corporation...

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