Dell PowerEdge R820 Owner's Manual
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Dell PowerEdge R820 Owner's Manual

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Dell PowerEdge R820
Owner's Manual
Regulatory Model: E21S Series
Regulatory Type: E21S001

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Summary of Contents for Dell PowerEdge R820

  • Page 1 Dell PowerEdge R820 Owner's Manual Regulatory Model: E21S Series Regulatory Type: E21S001...
  • Page 2 CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved. Trademarks used in this text: Dell , the Dell logo, Dell Boomi...

  • Page 3: Table Of Contents

    Contents 1 About Your System........................9 ........................9 Front-Panel Features And Indicators ..............................10 LCD Panel Features ..............................11 Home Screen ..............................11 Setup Menu ............................... 11 View Menu ..........................12 Hard-Drive Indicator Patterns ........................13 Back-Panel Features And Indicators ..............................14 NIC Indicator Codes ............................
  • Page 4 ............................... 30 UEFI Boot Menu ..........................30 Embedded System Management ..............................30 iDRAC Settings Utility ........................30 Entering The iDRAC Settings Utility ........................31 Changing The Thermal Settings 3 Installing System Components....................33 .............................. 33 Recommended Tools ............................. 33 Front Bezel (Optional) ..........................33 Removing The Front Bezel ..........................34 Installing The Front Bezel ...........................34...
  • Page 5 ........................58 Internal USB Memory Key (Optional) ........................58 Replacing The Internal USB Key ......................59 Expansion Cards And Expansion-Card Risers ......................59 Expansion Cards Installation Guidelines ..............60 Removing An Expansion Card From An Expansion-Card Riser 1 Or 2 ............... 63 Installing An Expansion Card Into The Expansion-Card Riser 1 Or 2 ..............63 Removing An Expansion Card From The Expansion-Card Riser 3...
  • Page 6 Troubleshooting Expansion Cards ..........................112 Troubleshooting Processors 5 Using System Diagnostics..................... 113 ............................113 Dell Online Diagnostics ........................113 Dell Embedded System Diagnostics ..................113 When To Use The Embedded System Diagnostics ....................113 Running The Embedded System Diagnostics ........................... 114 System Diagnostic Controls 6 Jumpers And Connectors......................
  • Page 7 7 Technical Specifications....................... 119 8 System Messages........................125 ..............................125 LCD Messages ..........................125 Viewing LCD Messages ..........................125 Removing LCD Messages ............................125 System Error Messages ...............................141 Warning Messages ............................141 Diagnostic Messages ..............................141 Alert Messages 9 Getting Help..........................143 ..............................143 Contacting Dell...

  • Page 9: About Your System

    About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features And Indicators—16 Hard Drive System Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is button on. The power button controls the power supply output to the system.

  • Page 10: Lcd Panel Features

    NOTE: DVD devices are data only. Hard drives (16) Up to sixteen 2.5 inch hot-swappable hard drives and up to four 2.5 inch Dell PowerEdge Express Flash devices (PCIe SSDs). USB connectors (2) Allows you to connect USB devices to the system. The ports are USB 2.0-compliant.

  • Page 11: Home Screen

    Item Button Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed • Press again to stop •...

  • Page 12: Hard-Drive Indicator Patterns

    Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC7. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). Displays the MAC addresses for iDRAC, iSCSI, or Network devices. Name Displays the name of the Host, Model, or User String for the system Number Displays the Asset tag or the Service tag for the system.

  • Page 13: Back-Panel Features And Indicators

    Drive-Status Condition Indicator Pattern (RAID Only) Blinks amber four Drive failed times per second Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three Rebuild aborted seconds, amber three seconds, and off six seconds Back-Panel Features And Indicators Figure 4.

  • Page 14: Nic Indicator Codes

    Item Indicator, Button, or Icon Description Connector NOTE: The port is available for use only if the iDRAC7 Enterprise license is installed on your system. System identification Allows you to connect the optional system status indicator connector assembly through the optional cable management arm. System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack.

  • Page 15: Power Indicator Codes

    Indicator Indicator Code Link and activity The NIC is not connected to the network. indicators are off Link indicator is The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). green Link indicator is The NIC is connected to a valid network at less than its maximum port speed.

  • Page 16: Other Information You May Need

    • For the full name of an abbreviation or acronym used in this document, see the Glossary at www.dell.com/support/ manuals. NOTE: Always check for updates on www.dell.com/support/manuals and read the updates first because they often...

  • Page 17: Using The System Setup And Boot Manager

    The exact LC2 feature set is determined by the iDRAC license purchased. For more information, see the Dell LC2 documentation. Enters the BIOS Boot Manager or the Unified Extensible <F11>...

  • Page 18: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 19: System Setup Options

    System Setup Options System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.

  • Page 20: Memory Settings Screen

    Mode configuration of your system are Optimizer Mode, Advanced ECC Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, and Dell Fault Resilient Mode. By default, the Memory Operating Mode option is set to Optimizer Mode. NOTE: The Memory Operating Mode can have different defaults and available options based on the memory configuration.
  • Page 21 Menu Item Description QPI Speed Allows you to set the QuickPath Interconnect data rate settings. By default, the QPI Speed option is set to Maximum data rate. NOTE: The QPI speed option displays only when both the processors are installed. Alternate RTID Allows you to allocate more RTIDs to the remote socket increasing cache performance (Requestor...

  • Page 22: Sata Settings Screen

    Menu Item Description Number of Cores Displays the number of cores per processor. SATA Settings Screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off, ATA, or AHCI. By default, Embedded SATA is set to AHCI Mode.

  • Page 23: Serial Communications Screen

    Menu Item Description User Accessible USB Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On Ports disables the front USB ports and selecting All Ports Off disables both front and back USB ports. By default, the User Accessible USB Ports option is set to All Ports On. Internal USB Port Allows you to enable or disable the internal USB port.

  • Page 24: System Profile Settings Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 25: System Security Screen

    Menu Item Description NOTE: When C States is enabled in Custom mode, changing the Monitor/Mwait setting does not impact system power/performance. Memory Patrol Scrub Allows you to set the memory patrol scrub frequency. By default, the Memory Patrol Scrub option is set to Standard. Memory Refresh Rate Allows you to set the memory refresh rate.

  • Page 26: Miscellaneous Settings

    BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.

  • Page 27: Assigning A System And/Or Setup Password

    Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system. CAUTION: The password features provide a basic level of security for the data on your system. CAUTION: Anyone can access the data stored on your system if the system is running and unattended.

  • Page 28: Using Your System Password To Secure Your System

    To delete or change the existing System and/or Setup password: To enter System Setup, press <F2> immediately after a power-on or restart. In the System Setup Main Menu, select System BIOS and press <Enter>. The System BIOS screen is displayed. In the System BIOS Screen, select System Security and press <Enter>.

  • Page 29: Entering The Uefi Boot Manager

    NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes. Entering The UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode.

  • Page 30: Uefi Boot Menu

    Displays a list of the drivers installed on the system and their health status. Launch System Setup Enables you to access the System Setup. System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu...

  • Page 31: Changing The Thermal Settings

    The iDRAC Settings screen is displayed. Changing The Thermal Settings The iDRAC Settings utility enables you to select and customize the thermal control settings for your system. Enter the iDRAC Settings utility. Under iDRAC Settings → Thermal → User Option, select between the following options: –...

  • Page 33: Installing System Components

    Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Following tools are required for assembling cables for a DC power supply unit (PSU), when available: •...

  • Page 34: Installing The Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 35: Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 36 Figure 10. Inside a Two-Processor System cooling-fan assembly expansion-card riser 2 cable securing bracket expansion-card riser 1 heat sink for processor 1 QPI connectors processor expansion module power connectors (2) DIMMs (24) cable securing guide heat sink for processor 2 cooling shroud cooling fans (6) integrated storage controller card...

  • Page 37: Processor Expansion Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 38 Lift the release lever on the PEM until the PEM disengages from the system board. Holding the release lever and a support pin, lift the PEM away from the chassis. CAUTION: Never operate a two-processor system without the cooling shroud. The system may get overheated quickly, resulting in shutdown of the system and loss of data.

  • Page 39: Installing The Processor Expansion Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 40: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 41: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 42 Figure 15. Memory Socket Locations on the System Board...
  • Page 43 Figure 16. Memory Socket Locations on the PEM Memory channels are organized as follows: Processor 1 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 channel 3: slots A4, A8, and A12 Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10...

  • Page 44: General Memory Module Installation Guidelines

    channel 3: slots D4, D8, and D12 The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Populated/ Operating Frequency (in MT/s) Maximum DIMM Rank/ Channel Channel 1.5 V 1.35 V UDIMM ECC 1 1333 and 1066 1066 Dual rank...

  • Page 45: Sample Memory Configurations

    NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in memory optimized (independent channel) mode. x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC.
  • Page 46 NOTE: 1R, 2R, and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs. Table 1. Memory Configurations – Two Processor System Capacity (in DIMM Size (in Number of Organization and DIMM Slot Population DIMMs Speed 1R x8, 1333 MT/s 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A2, B1, B2...
  • Page 47 System Capacity (in DIMM Size (in Number of Organization and DIMM Slot Population DIMMs Speed B4, B5, B6, B7, B8, B9, B10, B11, B12 2R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, B1, B2, 2R x4, 1600 MT/s B3, B4, B5, B6 2R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8,...

  • Page 48: Removing Memory Modules

    System Capacity (in DIMM Size (in Number of Organization and DIMM Slot Population DIMMs Speed 2R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, 2R x4, 1600 MT/s B1, B2, B3, B4, B5, B6, B7, B8, C1, C2, C3, C4, C5, C6, C7, C8, D1, D2, D3, D4, D5, D6, D7, D8 2R x4, 1333 MT/s A1, A2, A3, A4, B1, B2, B3, B4,...
  • Page 49 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 51: Removing A 2.5 Inch Hard-Drive Blank

    CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot-swap hard drive removal and insertion. CAUTION: Do not turn off or reboot your system while the hard drive is being formatted.

  • Page 52: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 53: Removing A Hard Drive From A Hard-Drive Carrier

    CAUTION: When a replacement hot-swappable hard drive is installed and the system is powered on, the hard drive automatically begins to rebuild. Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over-written. Any data on the replacement hard drive is immediately lost after the hard drive is installed.

  • Page 54: Installing A Hard Drive Into A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 55: Installing The Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 56: Removing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Installing The Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Installing The Cooling-Fan Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Expansion Cards And Expansion-Card Risers

    Close the system. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 10. Enter the System Setup and verify that the USB key is detected by the system. Figure 24. Replacing the Internal USB Key USB memory key connector USB memory key Expansion Cards And Expansion-Card Risers...

  • Page 60: Removing An Expansion Card From An Expansion-Card Riser 1 Or 2

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 61 Grasp the expansion card by its edges, and remove it from the expansion-card connector on the expansion-card riser. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch and the expansion-card holder, if applicable. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.
  • Page 62 Figure 26. Closing the Expansion Card Holder on the Expansion-Card Riser 1 expansion card expansion-card riser expansion-card holder grooves (2) Figure 27. Removing and Installing an Expansion Card From the Expansion-Card Riser 2...

  • Page 63: Installing An Expansion Card Into The Expansion-Card Riser 1 Or 2

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 64 To remove the expansion card, grasp the expansion card by its edges and remove it from the expansion-card connector on the riser. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 65: Installing An Expansion Card Into The Expansion-Card Riser 3

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 66: Removing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 67 touch points (2) connector expansion-card riser 1 riser guide-front riser guide-back (right) riser guide-back (left) Figure 31. Connectors on the Expansion-Card Riser 1 expansion-card connector (slot 1) expansion-card connector (slot 2) Figure 32. Removing and Installing the Expansion-Card Riser 2 expansion-card riser 2 riser guide-back (right) touch points (2)
  • Page 68 connector riser guide-front Figure 33. Connectors on the Expansion-Card Riser 2 expansion-card connector (slot 3) expansion-card connector (slot 4) expansion-card connector (slot 5) Figure 34. Removing and Installing the Expansion Card Riser 3 expansion card riser 3 riser guide-back (bottom) touch points (2) connector riser guide-back (top)

  • Page 69: Installing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Replacing An Sd Vflash Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71: Installing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 73: Removing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 74 Figure 39. Removing and Installing the Integrated Storage Controller Card storage-controller card cables (2) expansion-card latch storage-controller connector riser card 3 Figure 40. Connectors on the Integrated Storage Controller Card storage-controller card SAS connectors (2)

  • Page 75: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Removing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 77: Installing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 78: Removing The Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 79 Figure 44. Removing and Installing the Processor Heat Sink heat sink retention sockets (2) retention screws (2) processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. Position your thumb firmly over the processor socket-release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab.
  • Page 80 Figure 45. Processor Shield Opening and Closing Lever Sequence close-lock symbol processor socket-release lever processor socket-release lever open-lock symbol processor 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket.

  • Page 81: Installing The Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 82: Power Supplies

    With the release levers on the processor socket in the open position, align pin 1 of the processor, using pin 1 position guide on the socket, as reference and set the processor lightly in the socket. CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket.

  • Page 83: Removing An Ac Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 84: Installing An Ac Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.
  • Page 85 DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.
  • Page 86 DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 87: Removing A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 88: Removing The Power Supply Blank

    NOTE: The maximum output power (shown in Watts) is listed on the power supply label. If applicable, remove the power supply blank. Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place.

  • Page 89: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 91 Figure 53. Removing and Installing the 2.5 Inch (x8) Hard-Drive Backplane hooks (3) release tab securing slots (3) connectors (8) hard-drive backplane Figure 54. Connector Diagram—2.5 Inch (x8) Hard-Drive Backplane SAS A connector power connector...
  • Page 92 signal connector SAS B connector Figure 55. Cabling Diagram—2.5 Inch (x8) Hard-Drive Backplane cable securing guide hard-drive backplane PERC card SAS A connector system board power connector cable retention bracket 10. cable retention bracket SAS B connector signal connector...
  • Page 93 Figure 56. Cabling Diagram—Dual 2.5 Inch (x8) Hard-Drive Backplane cable securing guide 10. power connector PERC card 1 11. SAS B connector system board 12. signal connector PERC card 2 13. hard-drive backplane cable retention bracket 14. SAS A connector signal connector 15.
  • Page 94 Figure 57. Removing and Installing the 2.5 Inch (x4) Dell PowerEdge Express Flash (PCIe SSD) Backplane hooks (4) release tab securing slots (4) connectors (4) PCIe SSD backplane Figure 58. Connector Diagram—2.5 Inch (x4) PCIe SSD Backplane...
  • Page 95 PCIe SSD A connector PCIe SSD C connector power connector PCIe SSD B connector signal connector PCIe SSD D connector Figure 59. Cabling Diagram—2.5 Inch (x8) SAS/SATA Hard-Drive and (x4) PCIe SSD Backplane cable securing guide 10. 2.5 inch x4 PCIe SSD backplane PERC card 11.
  • Page 96 Figure 60. Removing and Installing the 2.5 Inch (x16) Hard-Drive Backplane hooks (8) hard-drive backplane securing slots (8) connectors (16) release tabs (2) Figure 61. Connector Diagram— 2.5 Inch (x16) Hard-Drive Backplane...

  • Page 97: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Installing The Control-Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 100 CAUTION: If you are using the Trusted Program Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or system setup. Be sure to create and safely store this recovery key. If you replace this system board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives.

  • Page 101: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 102 If applicable, install the front bezel. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC7 User's Guide , at dell.com/ 10. Import your new or existing iDRAC Enterprise license. For more information, see...

  • Page 103: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Troubleshooting A Serial I/O Device

    Power down all attached USB devices and disconnect them from the system. Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access.

  • Page 105: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 107: Troubleshooting Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 108: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 109: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 110: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 111: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 112: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 114: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 115: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 3. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 4–6). (default) The password feature is disabled (pins 2–4).

  • Page 116: System Board Connectors

    System Board Connectors Figure 66. System Board Connectors Item Connector Description CYC_ID System identification button System identification connector IDRAC iDRAC7 connector Video connector COM1 Serial connector Network daughter card connector USB_REAR_2 USB rear connector 2 USB_REAR_1 USB rear connector 1 USB_INT Internal USB connector...
  • Page 117 Item Connector Description RISER_1 Riser 1 connector IDSDM Internal Dual SD Module BATTERY Battery connector SATA_CD Optical drive SATA connector FP_USB Front Panel USB connector QPI_CONN QPI connector CPU2 Processor socket 2 B10, B6, B2, B9, B5, B1 Memory module sockets BP_SIG3 Backplane signal connector FAN6...

  • Page 118: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 119: Technical Specifications

    Technical Specifications Processor Processor type Two or four Intel Xeon processor E5-4600 product family Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card: Riser 1 (Slot 1) One full-height, half-length x16 connector (Slot 2) One full-height, half-length x16 connector Riser 2 (Slot 3) One low profile, half-length x16 connector (Slot 4) One low profile, half-length x16 connector...
  • Page 120 SATA, SATA SSD or Nearline SAS hard drives in hard- drive slots 0 through 7 (hard-drive bay 1) and up to four 2.5 inch Dell PowerEdge Express Flash devices (PCIe SSDs) in hard-drive slots 0 through 3 (hard-drive bay 2).
  • Page 121 A maximum of eight hard drives are supported. • Redundant power supplies are required. • Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets.
  • Page 122 Environmental Storage Temperature Limits –40 °C to 65 °C (–40 °F to 149 °F) Temperature (Continuous Operation) Temperature Ranges (for altitude less than 950 m or 3117 10 °C to 35 °C (50 °F to 95 °F) with no direct sunlight on the equipment.
  • Page 123 Environmental NOTE: Applies to data center environments only. Air NOTE: Air entering the data center must have filtration requirements do not apply to IT equipment MERV11 or MERV13 filtration. designed to be used outside a data center, in environments such as an office or factory floor. Conductive Dust Air must be free of conductive dust, zinc whiskers, or other conductive particles.

  • Page 125: System Messages

    System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 126 Error Code Message Information AMP0302 name > current is greater than the upper warning Message The system board < threshold. name > current is outside of the optimum range. Details System board < Action Review system power policy. Check system logs for power related failures. Review system configuration changes.
  • Page 127 Error Code Message Information ASR0003 Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events.
  • Page 128 Error Code Message Information Action Review the technical specifications for supported processor types. CPU0010 number > is throttled. Message CPU < Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. CPU0023 number >...
  • Page 129 Error Code Message Information Turn off the system and remove input power for one minute. Ensure the processor is seated correctly. Reapply input power and turn on the system. If the issue persists, see Getting Help. CPU0702 Message CPU bus parity error detected. LCD Message CPU bus parity error detected.
  • Page 130 Error Code Message Information If the issue persists, see Getting Help. FAN0000 number > RPM is less than the lower warning threshold. Message Fan < Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help.
  • Page 131 Error Code Message Information Action Check if the cable is present, then reinstall or reconnect. MEM0000 Message Persistent correctable memory errors detected on a memory device location >. at location(s) < Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules.
  • Page 132 Error Code Message Information location >. Power cycle system. LCD Message Memory mirror lost on < Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.
  • Page 133 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1320 Message A bus fatal error was detected on a component at bus bus >device< device >function < func >. < bus > device < device > function < func >. Power LCD Message Bus fatal error on bus <...
  • Page 134 Error Code Message Information number > removed from disk drive bay < bay >. Check drive. LCD Message Drive < Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, Getting Help.
  • Page 135 Error Code Message Information PSU0006 number > type mismatch. Message Power supply < LCD Message Power supply < number > is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual.
  • Page 136 Error Code Message Information PSU0034 number >. Message An under voltage fault detected on power supply < LCD Message An under voltage fault detected on PSU < number >. Check power source. Details This failure may be the result of an electrical issue with cables or subsystem components in the system.
  • Page 137 Error Code Message Information PSU1201 Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, Getting Help.
  • Page 138 Error Code Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help. RFM1014 name > is write protected. Message Removable Flash Media < name > is write protected. Check SD Card. LCD Message Removable Flash Media <...
  • Page 139 Error Code Message Information SEC0031 Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off.
  • Page 140 Error Code Message Information Action Re-configure system to the minimum supported configuration. If issues persists, contact support. TMP0118 Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool.

  • Page 141: Warning Messages

    Error Code Message Information Action Review system logs for power supply exceptions. Re-configure the system to minimum configuration, inspect and reinstall system cables. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive.

  • Page 143: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit dell.com/support...

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