LG U8150 User Manual page 149

accidental or malicious damage the original phone
must be returned to Orange.
6.7 When a replacement phone has been supplied because
of loss or theft, if the original phone is subsequently
recovered it must be returned to Orange as it is the
property of the insurer.
6.8 If there is reason to believe that you have not taken
reasonable care of your phone any claim may be referred
to Chartered Loss Adjusters in order to carry out a
special investigation into the circumstances of the claim.
No free replacement or repair will be provided unless and
until the adjusters confirm your claim is acceptable under
the terms of the policy
6.9 If Orange believes that you have persistently failed to
take reasonable care of your phone your cover will be
cancelled.
6.10 Orange may at its option require you to return your
phone for examination before a replacement is
supplied.
6.11 If Orange has reasonable cause to believe you have
made a fraudulent claim your cover will be cancelled.
6.12 You must provide any assistance and/or information
that Orange reasonably requests in connection with the
replacement of your phone.
6.13 A replacement item will be refused or you will be
charged for any replacement if you have not complied
with the terms of the Insurance policy and of Orange
Care.
6.14 If your phone is lost or stolen or maliciously damaged
whilst you are abroad you must report the loss or theft
to the relevant local authority and to Orange as soon as
possible but in any event as soon as reasonably
practicable after you discover loss theft or malicious
damage. A replacement phone will not be sent to you
until you return to the United Kingdom.
6.15 Where a replacement phone is issued under the
reference
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