® This manual contains service and reference information for the following ThinkPad products. ThinkPad T420s and T420si Machine types (MT) 4170, 4171, 4172, 4173, 4174, 4175, and 4176 Use this manual along with the advanced diagnostic tests to troubleshoot problems.
Electrical safety Observe the following rules when working on electrical equipment. Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents.Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.
– Send another person to get medical aid. Safety inspection guide The purpose of this inspection guide is to assist you in identifying potentially unsafe conditions. As each machine was designed and built, required safety items were installed to protect users and service technicians from injury.
When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people. • Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap.
Laser compliance statement (multilingual translations) The laser compliance statements in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese Hardware Maintenance Manual...
– “FRU identification for CTO, CMV, and GAV products” on page 33 Important: Advise customers to contact the Lenovo Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at:http://www.lenovo.com/support/phone...
1, and assigned drive D:. The mSATA drive is installed in the wireless WAN card slot of the computer. The Lenovo preloaded software is installed on the mSATA drive. Important notice for replacing a system board Some components mounted on a system board are very sensitive.
Custom Model Variant (CMV) This is a unique configuration that has been negotiated between IBM or Lenovo and the customer. A unique 4-digit MT and 3-digit model is provided to the customer to place orders (Example: 1829-W15). A CMV is a special bid offering. Therefore, it is NOT generally announced.
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select SERVICE PARTS. Under “Parts Information by Date” select SYSTEM SERVICE PARTS. The list of service parts by description, with applicable machine type model and FRU will be displayed. Using the HMM For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory) Use the HMM as a back-up to PEW and eSupport to view the complete list of FRUs at the MT Model level.
“What to do first” on page 35 • “Checkout guide” on page 36 – “Diagnostics using PC-Doctor for DOS” on page 36 – “Lenovo ThinkVantage Toolbox” on page 39 – “FRU tests” on page 39 • “Power system checkout” on page 41 ®...
The ThinkPad Notebook has a test program called PC-Doctor for DOS (hereafter called PC-Doctor.) You can detect errors by running the diagnostics test included in PC-Doctor. Note: PC-Doctor for DOS is available at the following Web site: http://www.lenovo.com/supportTo create the PC-Doctor diagnostic CD, follow the instructions on the Web site.
Configuration utility for DOS. The utility is available on the following Web site: http://www.lenovo.com/support PC-Doctor cannot be used to test a device that is in the docking station, even if the computer supports the docking station.
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The options on the test menu are as follows: Diagnostics Interactive Tests • Run Normal Test • Keyboard • Run Quick Test • Video • CPU/Coprocessor • Internal Speaker • System Memory • Mouse • System board • Diskette • Video Adapter •...
You can also run this program as either of the following: • Click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ System Health and Diagnostics. • Click Start ➙ Control Panel ➙ System and Security ➙ Lenovo's System Health and Diagnostics. Windows Vista and Windows XP: Click Start ➙...
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Table 1. FRU tests Applicable test System board 1. Diagnostics ➙ CPU/Coprocessor. 2. Diagnostics ➙ Systemboard. 3. If the docking station or the port replicator is attached to the ThinkPad Notebook, detach it. 4. Place the computer on a horizontal surface, and run Diagnostics ➙ ThinkPad Devices ➙...
Power system checkout To verify a symptom, do the following: 1. Turn off the computer. 2. Remove the battery pack. 3. Connect the ac power adapter. 4. Check that power is supplied when you turn on the computer. 5. Turn off the computer. 6.
Note: Noise from the ac power adapter does not always indicate a defect. Checking operational charging To check whether the battery charges properly during operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. Perform operational charging.
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3. Remove the battery pack (see “1010 Battery pack” on page 66). 4. Remove the backup battery (see “1090 Backup battery” on page 81). 5. Measure the voltage of the backup battery. See the following figure. Wire Voltage (V dc) +2.5 to +3.2 Black Ground...
“Symptom-to-FRU index” on page 50 Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/spm Restoring the factory contents by using Product Recovery discs When the hard disk drive (HDD) or solid state drive (SSD) is replaced because of a failure, no Product Recovery program is on the new drive.
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The recovery disc set consists of the user instructions and the following set of DVDs to restore the computer to the original factory configuration. ® Operating System Recovery Disc (one disc) This disc restores the Microsoft Windows operating system. Use this disc to start the recovery process. Applications and Drivers Recovery Disc (one or This disc restores the preinstalled applications and more discs)
If it has, it can be used for access to the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
Attention: If User only mode is selected and the user hard disk password has been forgotten and cannot be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user hard disk passwords or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
1. Press Fn+F3. A panel for selecting a power plan (in Windows XP, power scheme) appears. 2. Select Power off display (keep current power plan) (in Windows XP, keep current power scheme). You can also put the computer into screen blank mode, press ThinkVantage button and use the ThinkVantage Productivity Center.
Note: If the computer enters the hibernation mode while it is docked to the docking station, do not undock it before resuming normal operation. If you do undock it and then try to resume normal operation, you will get an error message, and you will have to restart the system. To cause the computer to enter hibernation mode, do any of the following: •...
Numeric error codes Table 2. Numeric error codes Symptom or error FRU or action, in sequence 0177 System board. Bad SVP data, stop POST task—The checksum of the supervisor password in the EEPROM is not correct. 0182 1. Run ThinkPad Setup. Press F9, and Enter to load Bad CRC2.
System board. This system does not support batteries that are not Replace the battery. genuine Lenovo-made or authorized. The system will continue to boot, but may not charge unauthorized batteries. ATTENTION: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.
• This policy applies to all ThinkPad Notebooks purchased on 1 January, 2008 or later. • Lenovo will not provide replacement if the LCD is within specification as we cannot guarantee that any replacement LCD will have zero pixel defects.
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Table 7. Status indicators Indicator Meaning Speaker mute The speaker is on mute. To set the speakers on mute or unmute, press Orange: the speaker mute button. Microphone mute Orange: The microphone is on mute. None of the recording devices is available while the microphone mute is on by default.
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Table 7. Status indicators (continued) Indicator Meaning Sleep (standby for Green: The computer is in sleep (standby) mode. Windows XP) status Blinking The computer is entering sleep (standby) mode or hibernation mode, green: or is resuming normal operation. Battery status Green: The battery charge level is 20% or higher.
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Table 8. Fn key combinations (continued) Key combination Description • External monitor only Note: To switch between the computer display and an external monitor, the Win+P key combination is also available. For Windows Vista and Windows XP: Switch a display output location •...
If you replace the system board, you must restore the serial number of the system unit to its original value. Before replacing the system board, save the original serial number by doing the following: 1. Install the LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later, and restart the computer.
1. Install the LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later, and restart the computer. 2. From the main menu, select 4. Assign UUID. A new UUID is created and written. If a valid UUID already exists, it is not overwritten.
Before servicing ThinkPad T420s and T420si models Removing the SIM card: Some models of the ThinkPad T420s and T420si you are servicing might have the SIM card that the customer has installed. If the computer you are servicing has the SIM card, remove it before you start the servicing.
Notice on disconnecting the cable from flip-lock ZIF connector: Some cables used in ThinkPad T420s and T420si models are connected to flip-lock ZIF connectors. When disconnecting a cable from the flip-lock ZIF connector, do as shown in this figure. 1010 Battery pack...
Table 9. Removal steps of battery pack DANGER Use only the battery specified in the parts list for your computer. Any other battery could ignite or explode. Unlock the battery latch . Holding the battery latch in the unlocked position , remove the battery pack in the direction shown by arrows When installing:...
Table 10. Removal steps of Serial Ultrabay Slim device or travel bezel (continued) 1030 Solid state drive (SSD) or hard disk drive (HDD) For access, remove the FRU: • “1010 Battery pack” on page 66 Attention: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data.
Removal steps of SSD or HDD Torque Step Screw (quantity) Color M3 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgfcm) When installing: Make sure that the SSD or HDD is firmly attached. Chapter 8 Removing and replacing a FRU...
For HDD and HDD rubber rails: For SSD and SSD spacers: 1040 DIMM For access, remove this FRU: • “1010 Battery pack” on page 66 Removal steps of DIMM Note: Remove the screws Hardware Maintenance Manual...
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Step Screw (quantity) Color Torque M2 × 5 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgfcm) Chapter 8 Removing and replacing a FRU...
When installing: Insert the notched end of the DIMM into the socket. Press the DIMM in firmly, and pivot it until it snaps into place. Make sure that it is firmly attached in the slot and does not move easily. 1050 PCI Express Mini Card for wireless LAN For access, remove this FRU: •...
Step Screw (quantity) Color Torque M2 × 5 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgfcm) Note: Some models might have only two antenna cables. Chapter 8 Removing and replacing a FRU...
When installing: • In models with a wireless LAN card that has two antenna connectors, plug the gray cable into the jack labeled MAIN or M, and the black cable into the jack labeled AUX or A on the card. If the computer you are servicing has three cables, put the white cable in the cable protection tube.
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Step Screw (quantity) Color Torque M2 × 5 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgfcm) Hardware Maintenance Manual...
Torque Step Screw (quantity) Color M2 × 3 mm, small-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgfcm) When installing: Plug the orange cable into the jack labeled MAIN, and the blue cable into the jack labeled AUX on the card. 1070 4–in–1 media card reader For access, remove this FRU: •...
Removal steps of 4–in–1 media card reader 1080 Keyboard For access, remove this FRU: • “1010 Battery pack” on page 66 Removal steps of keyboard Note: Remove the screws Step Screw (quantity) Color Torque M2 × 5 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgfcm)
Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 5 mm, flat-head, nylon-coated (2) (1.85 kgfcm) Slightly press the keyboard and slide it a little bit forward, in the direction shown by arrow , to detach the front edge of the keyboard from the frame. Then, lift up the keyboard in the direction shown by arrow Lift the keyboard a little in the direction shown by arrow , and then detach the connector Installation steps of keyboard...
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1. Attach the keyboard connector. 2. Attach the keyboard so that the keyboard edge is under the frame as shown in the following figure. Hardware Maintenance Manual...
3. Gently press the keys with your palms and slightly slide the keyboard toward you until it snaps into position. 4. Secure the keyboard by tightening the screws from the bottom side of the computer. 1090 Backup battery For access, remove these FRUs in order: •...
Removal steps of backup battery When installing: Attach the backup battery in the insulation sheet as shown in the figure below and make sure that the battery connector is attached firmly. 1100 Palm rest with fingerprint reader, smart card reader, and speaker For access, remove these FRUs in order: •...
Removal steps of speaker Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (4) Silver 0.181 Nm (1.85 kgfcm) 1110 LCD unit For access, remove these FRUs in order: • “1010 Battery pack” on page 66 • “1080 Keyboard” on page 78 •...
Removal steps of LCD unit Step Screw Screw (quantity) Color Torque M2.5 × 5 mm, flat-head, nylon-coated (2) Black 0.392 Nm (4.0 kgfcm) Chapter 8 Removing and replacing a FRU...
When installing • Make sure that you route the cables firmly and tape up in the proper positions as shown in the figure above. • When you route the cables, make sure that they are not subjected to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
Step Screw (quantity) Color Torque 0.181 Nm M2 × 3 mm, shoulder-socket head, nylon-coated (1) Silver (1.85 kgfcm) 1130 Bluetooth daughter card (BDC-3.0) • “1010 Battery pack” on page 66 • “1030 Solid state drive (SSD) or hard disk drive (HDD)” on page 68 •...
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• “1060 PCI Express Mini Card for wireless WAN” on page 75 • “1070 4–in–1 media card reader” on page 77 • “1080 Keyboard” on page 78 • “1100 Palm rest with fingerprint reader, smart card reader, and speaker” on page 82 •...
1150 System board, fan assembly, 34-mm ExpressCard reader, and base cover Important notices for handling the system board: When handling the system board, read the following: • The system board has an accelerometer, which can be broken when several thousands of G-forces are applied.
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• “1070 4–in–1 media card reader” on page 77 • “1080 Keyboard” on page 78 • “1100 Palm rest with fingerprint reader, smart card reader, and speaker” on page 82 • “1110 LCD unit” on page 86 • “1120 DC-in sub card” on page 88 •...
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Step Screw (quantity) Color Torque Black 0.181 Nm M 2 × 9 mm, flat head, nylon-coated (1) (1.85 kgfcm) M2 × 3 mm, flat head, nylon-coated (1) Silver 0.181 Nm (1.85 kgfcm) Torque Step Screw (quantity) Color M2 × 5 mm, big-head, nylon-coated (4) Black 0.181 Nm (1.85 kgfcm)
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In step , remove the system board with fan assembly together from the base cover assembly. Turn the system board over, and then disconnect the fan assembly from the system board. Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 5 mm, big-head, nylon-coated (4) (1.85 kgfcm) When installing: •...
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• Make sure that the fan connector is attached firmly. Remove the three screws and then remove the 34-mm ExpressCard reader from the system board. Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (3) Silver 0.181 Nm (1.85 kgfcm) Chapter 8 Removing and replacing a FRU...
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Applying labels to the base cover: The new base cover FRU is shipped with a kit containing labels of several kinds. The following illustration shows the location of each label. Note: If the Windows Certificate of Authentication label (COA) is attached to a part that is replaced, return the old part with the label attached to the customer, or provide a letter to the customer stating what the label was originally on the system and what the label part number, serial number, and product key were.
IMEI/ESN label Onboard LAN MAC address label China Telecom label China 3G WWAN label Taiwan WWAN label Product label For some models, you may need to apply two FCC labels. Check the old base cover; if it has two FCC labels, apply both to the new base cover.
2020 LCD panel For access, remove these FRUs, in order: • “1010 Battery pack” on page 66 • “2010 LCD bezel assembly” on page 99 The LCD panel and the peripheral parts used in this product are very sensitive. Improper handling of the LCD panel can cause damage to the parts, and may cause a system malfunction such as a missing dot, missing line, or pixel problems.
Removal steps of LCD panel Attention: Unplug the LCD cable by holding the left and right edges of the connector with your fingers, and gently pull the connector toward you. Do not unplug the cable by pulling it. Applying tension to the cable could cause the cable to be damaged or a wire to be broken.
When installing: When attaching the LCD panel to the cover, gently press the left and right edges covered with metal. Do not press the surface of the panel or apply any excessive force to the panel. 2030 Integrated camera, microphone, or hall sensor card For access, remove these FRUs, in order: •...
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Removal steps of integrated camera, microphone, or hall sensor card Torque Step Screw (quantity) Color M2 × 3 mm, small-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgfcm) When installing: Make sure that the connector of the integrated camera, microphone, or the hall sensor card is attached firmly. Chapter 8 Removing and replacing a FRU...
2040 LED sub card For access, remove these FRUs in order: • “1010 Battery pack” on page 66 • “2010 LCD bezel assembly” on page 99 • “2020 LCD panel” on page 100 Hardware Maintenance Manual...
Removal steps of LED sub card Step Screw (quantity) Color Torque M2 × 3 mm, small-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgfcm) When installing: Make sure that the connector is attached firmly. 2050 LCD cable For access, remove these FRUs in order: •...
• “2010 LCD bezel assembly” on page 99 • “2020 LCD panel” on page 100 • “2030 Integrated camera, microphone, or hall sensor card” on page 102 • “2040 LED sub card” on page 104 Removal steps of LCD cable Cable routing: When you install the LCD cable, route the cable as shown in the figure above.
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• “2020 LCD panel” on page 100 • “2030 Integrated camera, microphone, or hall sensor card” on page 102 • “2040 LED sub card” on page 104 • “2050 LCD cable” on page 105 Removal steps of hinge kit Step Screw (quantity) Color Torque...
2070 LED cable For access, remove these FRUs in order: • “1010 Battery pack” on page 66 • “1020 Serial Ultrabay Slim device or travel bezel” on page 67 • “1030 Solid state drive (SSD) or hard disk drive (HDD)” on page 68 •...
Removal steps of LED cable Cable routing: When you install the LED cable, route the cable as shown in the figure below. 2080 Antenna kit and LCD rear cover assembly For access, remove these FRUs in order: • “1010 Battery pack” on page 66 •...
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• “1110 LCD unit” on page 86 • “1120 DC-in sub card” on page 88 • “1140 Bluetooth-wireless radio switch FPC” on page 89 • “1150 System board, fan assembly, 34-mm ExpressCard reader, and base cover” on page 91 • “2010 LCD bezel assembly”...
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When you install the antenna kit, route the cables as shown in the figures below. As you route the cables, make sure that they are not subjected to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
Chapter 9. Locations This chapter presents the locations of the ThinkPad T420s and T420si hardware components. Front view Wireless radio switch Integrated camera (for some models) ThinkLight light Fingerprint reader (for some models) Built-in microphone TrackPoint pointing stick ThinkVantage button...
Rear view Status indicators DisplayPort connector 34-mm ExpressCard slot or 4-in-1 media card reader Always On USB connector slot Combo audio jack USB connector USB connector Ethernet connector Monitor connector ac power connector : For the description of each indicator, see Chapter 5 “Status indicators” on page 55. Bottom view Expansion slot (DIMM, PCI Express Mini Card for Battery pack latch...
CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You may find a list of CRUs in the publications that ship with your product or at http://www.lenovo.com/CRUs. You may be required to return the defective part that is replaced by the CRU.
LCD FRUs In ThinkPad T420s and T420si models, there are following types of LCDs. • 14.1-inch WXGA+ TFT LED-backlight LCD (Table 12 “Parts list—14.1-inch WXGA+ LED-backlight LCD” on page 128) Chapter 10 Parts list...
Table 18. Parts list—2-pin power cords (continued) FRU no. Country or region 42T5008 42T5093 Canada, U.S. • models -CTO, xxF, xxL, xxS, xxU Japan 42T5014 42T5099 • models -CTO, xxE, xxJ Table 19. Parts list—3-pin power cords Country or region FRU no.
• 4174-CTO Table 20. Parts list—Windows XP Professional (32 bit) recovery DVDs Language English 03W8319 Japanese 03W8392 Windows XP Professional Generic (32 bit) DVDs Windows XP Professional generic is preinstalled as the operating system in the following models: • 4170-CTO •...
Windows Vista Home Basic (32 bit) DVDs Windows Vista Home Basic (32 bit) is preinstalled as the operating system in the following models: • 4170-CTO • 4171-CTO • 4172-CTO • 4173-CTO • 4174-CTO Table 22. Parts list—Windows Vista Home Basic (32 bit) recovery DVDs Language English 03W8309...
• 4170-CTO • 4171-CTO • 4172-CTO • 4173-CTO • 4174-CTO Table 25. Parts list—Windows 7 Ultimate (64 bit) recovery DVDs Language English 03W8351 Windows 7 Home Basic (32 bit) DVDs Windows 7 Home Basic (32 bit) is preinstalled as the operating system in the following models: •...
Table 27. Parts list—Windows 7 Home Premium (32 bit) recovery DVDs Language 03W8363 Simplified Chinese Indian English 03W8364 English 03W8365 Windows 7 Home Premium (64 bit) DVDs Windows 7 Home Premium (64 bit) is preinstalled as the operating system in the following models: •...
Table 28. Parts list—Windows 7 Home Premium (64 bit) recovery DVDs (continued) Language 03W8389 EMEA (NL/FR/GR/IT/EN) Croatian (EN/SL/CR) 03W8390 Windows 7 Professional (32 bit) DVDs Windows 7 Professional (32 bit) is preinstalled as the operating system in the following models: •...
USB floppy diskette drive for maintenance diskette 05K9283 27L3452 USB floppy diskette drive tool kit 42W7820 Test card for integrated Smart Card — LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later Note: Download the file from the following Web site: http://www.lenovo.com/support Hardware Maintenance Manual...
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For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Active Protection System Lenovo Rescue and Recovery...
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Part Number: 0A60241_02 Printed in China (1P) P/N: 0A60241_02 *0A60241_02*...