Printed in China
Thank you for purchasing the Brother NW-1000 High-Deﬁ nition VideoCam.
This web camera enables you to hold high-quality web conferences with your
co-workers wherever they are located and whenever required.
This guide contains basic procedures for setting up and using the NW-1000 web
camera. We recommend reading this guide carefully before using the web camera
and suggest keeping the guide handy for future reference. For updated product
support information, visit the Brother Solutions Center at
Tells you what to do to avoid accidents and the
risk of injury.
Tells you about procedures you must follow to
avoid minor personal injury or damage to the
If you use the web camera and/or its accessories without following these
warnings, you may create a risk of ﬁ re, electric shock, injury to yourself or others,
or damage to the product.
Do not allow the web camera to get wet in any way. For example, do not place
the web camera near objects such as refrigerators or air conditioners, which
may create condensation.
Do not attempt to disassemble the web camera.
Do not drop or hit the web camera.
Do not use the web camera if you observe smoke, odor, heat, or noise coming
from the device.
Do not use the web camera if a foreign object, including but not limited to a
paperclip, wire, etc., is in it.
Do not damage or modify the USB cable that is connected to the web camera.
Do not place heavy objects such as furniture on the cable, bend or pull the
cable, or otherwise allow the cable to be pinched or constricted. Do not use any
USB cable that has been damaged or modiﬁ ed.
If the web camera gets wet or has a foreign object in it, immediately disconnect
the USB cable and contact the retail outlet where the web camera was purchased
or your local authorized service center. To have the product inspected, adjusted,
or maintained, contact the retail outlet where the web camera was purchased or
your local authorized service center.
If the web camera is damaged due to customer disassembling or attempting
remodel, or repair, a service fee may be charged even during the warranty period.
Do not place the web camera on any unstable surface or high shelf.
Do not place heavy objects on top of the web camera. Doing so may cause
injury if the web camera falls.
Do not use or store the web camera in dusty places or any place where
extremely high or low temperatures may occur, such as next to a heater.
Keep the web camera out of both direct sunlight and rain.
Do not leave the web camera within the reach of children, especially infants.
Keep the product away from any sources of magnetic energy, such as magnetic
cards, key fobs, or cathode-ray tubes.
Do not clean the web camera with cleaning thinner, benzine, or other organic
Wipe any dirt or dust off the web camera using a soft cloth. If necessary, use
watered-down detergent to remove dirt.
Do not touch the camera lens. Remove any dirt or dust on the lens using a lens
Troubleshooting and FAQs
For help with your device during setup or use, visit the Brother Solutions Center at
Please record your model and serial number and the date and location of purchase
below for your records. Keep this information with your proof of purchase (bill of sale)
in case your product requires service.
Date of purchase: _________________________
Name of reseller: _________________________
Reseller address: _________________________
Should you have further questions or need information about your Brother Product,
contact our customer service center at: 1-855-809-5646
Important: We recommend that you keep all original packing materials, in the event
you need to ship this product.
Save time – Register online!
Don't stand in line at the post ofﬁ ce or worry about lost mail.
World Wide Web: www.brother-usa.com
Supplies/ Accessories: www.brothermall.com or 877-552-6255
Brother™ Two -Year Limited Warranty and Replacement Service
Web Conference Hardware
Who is covered:
This limited warranty ("warranty") is given only to the original end-use/
retail purchaser (referred to in this warranty as "Original Purchaser") of the
accompanying product and accessories (collectively referred to in this warranty as
If you purchased a product from someone other than an authorized Brother reseller
in the United States or if the product was used (including but not limited to ﬂ oor
models or refurbished product by someone other than Brother), prior to your
purchase you are not the Original Purchaser and the product that you purchased is
not covered by this warranty.
What is covered:
This Product includes a Unit and Accessory Items. Accessory Items may include
but are not limited to cable(s), adaptor, or carrying cases. Except as otherwise
provided herein, Brother warrants that the Unit and the accompanying Accessory
Items will be free from defects in materials and workmanship, when used under
This warranty applies only to products purchased and used in the United States.
For products purchased in, but used outside, the United States, this warranty
covers only warranty service within the United States (and does not include
shipping outside the United States).
What is the length of the Warranty Periods:
Machine: two years from the original purchase date.
Accompanying Accessory Items: 90 days from the original purchase date.
What is NOT covered:
This warranty does not cover:
(1) Physical damage to this Product;
(2) Damage caused by improper installation, improper or abnormal use, misuse,
neglect or accident (including but not limited to transporting this Product without
the proper preparation and/or packaging);
(3) Damage caused by another device or software used with this Product (including
but not limited to damage resulting from use of non Brother™-brand parts and
(4) Problems arising from other than defects in materials or workmanship.
This limited warranty is VOID if this Product has been altered or modiﬁ ed in any way
(including but not limited to attempted warranty repair without authorization from
Brother and/or alteration/removal of the serial number).
What to do if you think your Product is eligible for warranty service:
Report your issue to our Customer Service Hotline at 1-855-809-5646 within the
applicable warranty period. Supply Brother with a copy of your dated bill of sale
showing that this Product was purchased within the U.S.
What Brother will ask you to do:
After contacting Brother you will be required to send the product properly packaged,
freight prepaid, to Brother together with a photocopy of your bill of sale. Brother
will provide a Return Authorization Number (i.e. RA#) that must be written on
the outside of the carton that contains your product and instruction to where
you should return your product. You are responsible for the cost of shipping,
packing the product and insurance (if you desire). You are also responsible for
loss or damage to this product in shipping.
What Brother will do:
If the problem reported concerning your Unit and/or accompanying Accessory Items
is covered by this warranty and if you ﬁ rst reported the problem to Brother within the
applicable warranty period, Brother will repair or replace the Unit and/or accompanying
Accessory Items at no charge to you for parts or labor. The decision as to whether to
repair or replace the Unit and/or accompanying Accessory Items is made by Brother in
its sole discretion. Brother reserves the right to supply a refurbished or remanufactured
replacement Unit and/or accompanying Accessory Items and use refurbished parts
provided such replacement products conform to the manufacturer's speciﬁ cations for
new product/parts. The repaired or replacement Unit and/or accompanying Accessory
Items will be returned to you freight prepaid.
If the Unit and/or accompanying Accessory Items are not covered by this warranty
(either stage), you will be charged for shipping the Unit and/or accompanying
Accessory Items back to you and charged for any service and/or replacement parts/
products at Brother's then current published rates.
The foregoing are your sole (i.e., only) and exclusive remedies under this
What happens when Brother elects to replace your Unit:
Brother will send to you a replacement Unit with the understanding that you will, after
receipt of the replacement Unit, supply the required proof of purchase information,
together with the Unit that Brother agreed to replace. You are then expected to pack
the Unit that Brother agreed to replace in the package from the replacement Unit and
return it to Brother using the pre-paid freight bill supplied by Brother in accordance
with the instructions provided by Brother. Since you will be in possession of two
Units, Brother will require that you provide a valid major credit card number. Brother
will issue a hold against the credit card account number that you provide until Brother
receives your original Product and determines that your original Product is entitled to
warranty coverage. Your credit card will be charged up to the cost of a new Product
only if: (i) you do not return your original Product to Brother within ﬁ ve (5) business
days; (ii) the problems with your original Product are not covered by the limited
warranty; (iii) the proper packaging instructions are not followed and has caused
damage to the product; or (iv) the warranty period on your original Product has
expired or has not been sufﬁ ciently validated with a copy of the proof of purchase (bill
of sale). The replacement Unit you receive (even if refurbished or remanufactured)
will be covered by the balance of the limited warranty period remaining on the original
Product, plus an additional thirty (30) days. You will keep the replacement Unit that
is sent to you and your original Unit shall become the property of Brother. Retain
your original Accessory Items and a copy of the return freight bill, signed by
Brother is not responsible for damage to or loss of any equipment, media, programs
or data related to the use of this Product. Except for that repair or replacement as
described above, Brother shall not be liable for any direct, indirect, incidental or
consequential damages or speciﬁ c relief. Because some states do not allow the
exclusion or limitation of consequential or incidental damages, the above limitation
may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR
ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN
THIS ONE, WHETHER EXPRESS OR
IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.
This Limited Warranty is the only warranty that Brother is giving for this Product. It
is the ﬁ nal expression and the exclusive and only statement of Brother's obligations
to you. It replaces all other agreements and understandings that you may have with
Brother or its representatives.
This warranty gives you certain rights and you may also have other rights that may
vary from state to state.
This Limited Warranty (and Brother's obligation to you) may not be changed in any
way unless you and Brother sign the same piece of paper in which we (1) refer to
this Product and your bill of sale date, (2) describe the change to this warranty and
(3) agree to make that change.
Important: We recommend that you keep all original packing materials, in the event
that you ship this Product.
© 2012 Brother International Corporation
Federal Communications Commission (FCC)
Declaration of Conformity
Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater, NJ 08807-0911, U.S.A.
TEL : (908) 704-1700
declares that the product
Product Name: Brother Web Camera, NW-1000
Model Number: NW-1000
complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modiﬁ cations not expressly approved by Brother Industries, Ltd. could
void the user's authority to operate the equipment.
A speciﬁ c shielded interface cable should be used in order to ensure compliance with
the limits for a Class B digital device.
Industry Canada Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
For detailed product speciﬁ cations and
the Declaration of Conformity, visit
1 Dual microphone
2 Auto focus lens
3 LED indicator*
4 USB jack
5 USB cable
6 User's Guide
* The indicator is lit when the camera is
ready to use.