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Summary of Contents for AMERICOM DO408
- Page 1 AMERICOM Digital Telephone System System User’s Guide...
- Page 2 This user guide is applicable for the following system and telephone models: System Models: DO408 Rev. A and later DO8 16 Rev. C and later D1632 Rev. Aand later Telephone Models: 701os-xx 7016S-XX 7 102X-Xx 711os-xx 7110x-xx 7116S-XX 7116X-Xx...
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Page 3: Table Of Contents
TABLE OF CONTENTS Using This Guide ........Rnowing Your Telephone ......Using Your Speakerphone ......WhattbeLightsMean ......WhattheRingsMean ........ Using Your Telephone ....... Answering Calls ........13 MakingCalls ......... Holding Calls ........Transferring Calls ......Making Conference Calls ......2 5 Messaging ........ - Page 4 Table of Contents (continued) ..4 7 Glossary ........Index..........5 Figures 1.16-Line LCD Speakerphone .., .., ..4 2. lo-Line Monitor Telephone . . . , .., ....5 Tables 1.
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Page 5: Using This Guide
Using This Guide To help you use your telephone to its fullest capacity, we have written a clear, comprehensive user guide. This guide is divided into eight sections, each of which is marked with a tab for easy access. These sections tell you how to: Answer calls, Makecalls, Hold calls,... -
Page 6: Rnowing Your Telephone
Knowing Your Telephone The following features on your telephone are explained in terms of what they allow you to do. The telephones in Figures 1 and 2 are the same except for the additional programmable buttons and the display shown in Figure 1. Hold Button - Places a line on hold - Storespauses in number sequences while programming... - Page 7 Knowing Your Telephone (continued) Programmable Buttons - Allow you to program your telephone for automatic dialing functions - Allow you to program your telephone for Direct Station Selec- tion (DSS) - Show which lines are either in use or on hold (red light) - Show which lines are in use by you (green light) Dual-Line Alphanumeric Display - Displays time, day and date...
- Page 8 Handset Ringer Dual Lamps (red and green) Volume Programmable Buttons (Lines or DSS/BLF) Programmable fiansfer/ Buttons Conference Button Programmable Mute * Buttons (Lines or DSSIBLF) -Auto Redial Button (Default) Button -Voice Announce Block Button (Default) Message Waiting Volume Light Button Control Button Do Not Disturb...
- Page 9 Keypad Buttons-, Dual Lamps (Red and Green) Programmable Buttons (Lines or DSS/BLF) Transfer/Conference ‘J Message Waiting HoldJ -Intercom Volume Light Button Control Button Figure 2. lo-Button Monitor Telephone...
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Page 10: Using Your Speakerphone
Using Your Speakerphone A speakerphone gives you the freedom to use your telephone without lifting the handset. After initial contact is made, you can carry on a telephone conversation and still be free to do other things. Whenever the instructions “Lift the handset to talk” appear in this guide, they may be ignored if you have a speakerphone. -
Page 11: Whattheringsmean
What the -Lights Mean. The lights on your telephone let you know the status of lines, features and the intercom. Next to a DSS/BLF button: Steady red = station is in use. Flashing red = station is receiving a call. Fast flashing red = station-to-station messaging has been set. -
Page 12: Using Your Telephone
Using Your Telephone Answering Calls Outside Calls To answer, Press button of ringing line (flashing red light). a Lift handset to talk. Pressing a button is not necessary if NOTE: Your ringing line is your prime line, or Your telephone has ringing line preference. Intercom Calls To answer a voice call, Speak toward the telephone. - Page 13 Call Pickup (continued) You can answer a call that is ringing at any telephone if you know the extension of the ringing telephone, Lift handset. Press lTCM , o Dial (*7 Dial extension number of ringing telephone. Night Transfer After the attendant sets up the night transfer feature, an outside call can be answered from any station within the system.
- Page 14 If your station is set up for station monitoring, when a BLF light flashes (indicating station ringing), you can pick up the call by pressing the DSS button. However, after you answer the call and either put it on HOLD or begin to transfer it, the DSS light will go out.
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Page 16: Makingcalls
Making Calls Outside Calls To dial outside calls manually, Press button to select line. Listen for dial tone. Dial number. When party answers, 0 Lift handset to talk. NOTE: Selecting a line is not necessary if a prime line has been as- signed to your telephone. - Page 17 Outside Calls (continued) Dial a and hang up. When line group is free, your telephone will sound several short tone bursts.. Lift handset, hear dial tone, and place call. To cancel queuing, Press rTCM . Dial a and hang up, When you share a line with another station and the line is busy, you can place your station in a queue to await an idle line.
- Page 18 Intercom Calls (continued) manually, tone call Lift handset. Press lTCM Dial extension number. e Press lTcy again. Called telephone will ring. NOTE: Some systems may be set up to tone signal as the first option. Pressing ITCM a second time is twt necessary in this case. automatically (DSS), tone call @ Lift handset.
- Page 19 Automatic Callback If the intercom station you have called is busy, you can queue to the busy telephone. Dial (“;, when you hear a busy signal. Hang up. Your telephone will ring with five short tone bursts when the one you called becomes idle. After you lift the handset, the telephone you called will ring.
- Page 20 Automatic Redialing (continued) If called station is busy, * Press auto-redial button to begin redialcycle immediately. :. ,:: (ITCM light flashes.) To cancel automatic redial, Press auto-redial button and lift and replace handset, or press any station key. (ITCM light goes out.) Using your telephone cancels auto-redial.
- Page 21 Speed Dialing (continued) If off-hook and on a line, Press “OLD Dial @ plus the memory location digits i.:. (01 through 99). Last Number Redialing The last number dialed can be automatically redialed with a one- or two-button action. . (If on line listening to dial tone, Press # HOLD , then press # press...
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Page 22: Holding Calls
Holding Calls Manual Hold To place a call on hold, Press HoLD . To retrieve a held call, o Press line button with flashing light, or * Press TAP if station does not have line appearance. Exclusive Hold This means that only you can retrieve the held call on your telephone. - Page 23 Direct Station Hold (continued) To cancel a direct hold call from station that placed call on hold, Dial a@ pl us extension number of the station holding the call. Doing this reconnects you to the outside Sine. Call Park (parking a call to an orbit) To park a call in one of nine orbits, While on line, press @(*‘,.
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Page 24: Transferring Calls
Transferring Calls When transferring a call you can either identify the caller before you transfer (screened) or you can transfer the call without identifying the caller (unscreened). Screened Transfer To screen and transfer a call to another station in the system, Answer call. - Page 25 Unscreened Transfer (continued) Hang up handset. NOTE: If the station to which unscreened transfers are made is busy, the transjierred calls will camp-on at the station. Each call will ring when becomes idle. automatically the station If a transferred call is not answered after a preprogrammed time, it will ring back to your station.
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Page 26: Making Conference Calls
Making Conference Calls Five-Party Conference Calls You can make conference calls that encompass up to five parties, including you as the originating station, in any combination of outside lines and inside stations. For example, you can con- . : ( ference three outside lines and two inside stations or four outside lines and one inside station or five inside stations - the combina- tions are up to you. - Page 27 Unsupervised Conference Cull Dropping out of a conference call and leaving outside lines in the conference is known as an unsupervised conference call. You can do this only when you are involved in a three-party conference call. To drop out of a conference call, dial and hang up.
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Page 28: Messaging
Messaging Message Waiting Light If your station has been designated as a central message desk, you can turn on the message waiting light (above HOLD) of any telephone from your station to let the user know that a message awaits pickup. To receive a message at an alerted station, Observe flashing light. - Page 29 LCD Messaging System-supplied messages can be set at a station to be received or displayed by a calling LCD speakerphone. These messages give information on the status of the telephone user. In the back of this guide there is a list entitled “LCD Messages.” Fill it in after the attendant gives you the list of messages.
- Page 30 Station-To-Station Messaging When a station-to-station call is made and no one answers, the caller may leave a message by activating the BLF light at the called station if the calling station is stored as a DSS /BLF at the called station. To turn on message light, Make intercom call.
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Page 31: Programming Your Telephone
Programming Your Telephone Autodial Programming Autodial is a feature that lets you: Dial lengthy numbers using one or two buttons. Store frequently used feature codes. Autodial can be stored: At a blank programmable button, or On a secondary level under a DSS button. Before you begin programming, write down: The line(s) you will use to access the number. - Page 32 Autodial Programming (continued) Programming Outside Numbers (continued) If your system is behind a host system that needs a hookflash to access a feature, press the TAP button. Then, continue dialing. 5. To continue storing, press the TFUNS/CONF button and repeat steps 2-4. 6.
- Page 33 Autodial Programming (continued) Programming Intercom Numbers (DSS/BLF) Press the DSS button you want for storage. Dial the intercom number to be stored. To store another number, repeat steps 2 and 3. Press @or @toend. Programming Feature Codes For convenience and quick access, you might want to store feature codes.
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Page 34: Station Speed Dial Programming
Station Speed Dial Programming Using the keypad digits, you may store frequently used telephone numbers that only you will access. Before you begin, make a list The storage location you are using (0 through 9 on the keypad). The line the call will go over. The telephone numbers or feature codes you are storing. -
Page 35: Automatic Redial Programming
Response Message Programming (continued) 3. Dial@. 4. Dial a message number (0 through 9). The preprogrammed messages are created by the NOTE: attendant. 5. Press @ or @to end. Automatic Redial Programming To program a button on your telephone for redialing calls you make that are either busv or do not answer, 1. - Page 36 Assist Button Programming (continued) To program an assist button, Press programmable button you want as assist button. Dial @. Dial 0 - 9 to choose preprogrammed message. (See atten- .’ dant for list of messages.) Dial a to choose system-provided message. (System message = “ASSIST”...
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Page 37: Using Miscellaneous Features
Using Miscellaneous Features Account Code Entry If you need to enter an account code for the SMDA report while calling a number, you can do so using this feature. However, code entry is voluntary, i.e. if you do not enter a code, the call will continue to go through. -
Page 38: Call Forwarding
Call Forwarding You can forward your calls to ring at another station. To forward intercom and prime line calls to another telephone: 1. Press @a @J@. 2. Dial extension number of telephone to which calls are to be forwarded. 3. Hang up. To cancel intercom and prime line call forwarding: Press@a@@ andhangup. -
Page 39: Callwaiting
Call Override Features (continued) Service Observing For training purposes, this feature allows you, undetected, to monitor a conversation at another station. You can use this feature on-hook or off-hook. monitor an in-progress call: 1. Press @@ 2. Dial extension number of station you are going to monitor. 3. -
Page 40: Display Contrast Adjustment
Departmental Station Operation (continued) To place station in off-duty mode, press Do-Not-Disturb (DND) button. Calls will ring at another departmental station. To return to on-duty mode, press DND again. Wrap-up mode is when you may need time after a call to perform paperwork, but you stay at your station. -
Page 41: Mutebutton
Mute Button By using the MUTE button, you can block transmission of your voice to the distant party. For example, if someone comes into your office to talk to you and you do not want to interrupt the distant party, just press the MUTE button. The MUTE button turns on and locks when you press it and turns off when you press it again. -
Page 42: Personal Ringing Tones
Personal Ringing Tones You can choose one of four different ring tones to easily identify your station when it rings. To select one of these rings: 2. Dial Q, or @) . One of four ringing tones will be selected and the next time your telephone rings, you will hear the difference. - Page 43 Grwpz ,TCM I ITCM omuP3...
- Page 44 Table 2. Display Summary This preprogrammed message ap- pears in display that it is sent to. Either a name or a station number can be entered. Automatic Callback Automatic Redial Display shows that feature is ac- tive. Call Costing When you push HOLD button display.
- Page 45 Table 2. Display Summary (continued) Display Type When Displayed Call Timer Begins during dialing and displays for 10 seconds after hang-up. To recall display for last com- pleted call, press HOLD key. Calling Station The display shows extension num- ber or name of calling telephone. 1 Conference Calls When conferencing with lines, this shows up in display.
- Page 46 2. Display Summary (continued) Table Display Type When Displayed 1 Display Contrast Adjustment Display after holding down Mute bu?F f;rfvueg.yds. Do Not Disturb Display shows “Do Not Disturb” when feature is active. Hold Recall Feature When a timed hold recall occurs, Last Number Redial When last number dialed is redlaled, display shows selected...
- Page 47 Table 2. Display Summary (continued) Display Type When Displayed Line Selection When line is selected for cahing or when ringing line is answered. FTII Lines can be programmed to dis- play numbers or names, i.e. WATS. Mute Display shows when feature is ac- jTuel1 tive.
- Page 48 Table 2. Display Summary (continued) Display Type When Displayed Saved Number Redial When a number is saved, display shows that feature is active. When saved number is dialed, display shows selected line, then shows dialed number. Service Observing When using service observing, the rpi%iGq names or extension numbers of two stations show up in display.
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Page 49: Glossary 4
Glossary All-call paging: Paging through the intercoms of all stations in the system. Assist button: A button that you can program that will let you send a message requesting assistance to the LCD of another telephone. Automatic callback: System will ring a calling telephone when a busy called telephone becomes idle. - Page 50 Direct Station Selection/Busy Lamp Field (DSSBLF): Using one button to place intercom calls; the button is sometimes referred to as a DSS button. Busy lamp field or BLF is a term for a light that identifies current call status of DSS station. Do not disturb: A mode that disables incoming call ringing and intercom calling.
- Page 51 Night transfer: Transferring incoming calls to a particular sta- tion(s) for off-hour answering. Personal ringing tones: A telephone can be arranged to ring in one of four distinctive tones. Prime line: A line designated to a particular telephone and automatically selected when the handset is lifted. Programmable buttons: Each telephone or station has buttons that can be user-programmed for autodialing numbers or feature codes, or other special purpose dialing requirements.
- Page 52 Voice call: A verbal intercom call. Voice announce blocking: A telephone can be set to block voice calls sent to it over the speaker. Zone paging: Paging through the intercoms of some stations or departments in the system.
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Page 53: Index
Index Account code entry 35 All-call paging 39 Answering calls Intercom 9 Night transfer 10 Outside 9 Pages 39 Secure off-hook voice announce 10 Assist button Programming 33 Using 27 Automatic callback 16 Automatic dialing Programming 29 Using 16 Automatic set relocation 35 Background music 35 Call forwarding 36 Call override features 36... - Page 54 Display contrast adjustment 38 Do not disturb 38 Exclusive hold 19 Executive override 36 Hold recall 20 Holding calls Call park 20 Direct station hold 19 Exclusive hold 19 Manual hold 19 Intercom calls Answering 9 Making 14 Programming numbers 31 Last number redialing 18 LCD messaging Turning off 26...
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Page 55: Quick Reference Guide 4
Messaging LCD 26 Response 26 Station-to-station 27 Mute button 38 Night transfer Answering 10 Outside calls Answering 9 Making 13 Programming numbers 29 Paging All-call 39 Answering (“Meet-me”) 39 Over PA system 39 Zone 39 Personal Ringing Tones 40 Privacy 40 Programming Assist button 33 Autodial numbers 29... - Page 56 Response messaging Programming 32 Using 26 Ringing tones, personal 40 Saved number redialing using 18 Secure off-hook voice announce (SOHVA) Making 15 Responding to 10 Service observing 37 Speakerphone operation 6 Speed dialing Programming 32 Station 17 System 17 Station speed dial programming 32 Station-to-station messaging Turning off 27 Turning on 27...
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