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Plexus PVT-30D User Manual

Single line telephone
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SLT.book Page 1 Friday, September 10, 1999 2:57 PM
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Version 2.0

Single Line Telephone

User's Guide
BBS Telecom
Part No. 4501-00040

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hussien fatah
August 21, 2025

we need to make this key telephone as operator for the plexus pabx ver 101 and how we get the trunk line also how to change dial plane to get trunk lines

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Summary of Contents for Plexus PVT-30D

  • Page 1: Single Line Telephone

    SLT.book Page 1 Friday, September 10, 1999 2:57 PM Version 2.0 Single Line Telephone User’s Guide 11100110100101110101010 01110100010101101010010 11100110100101110101010 01110100010101101010010 10101011010101010010101 00101101001110001101001 01000111011010101000101 00101101101000010111001 10100101110101010011101 00010101101010010101010 11010101010010110100111 00011010010100011101101 01010001010011101001110 00110100101000111011010 10100010100101101101000 BBS Telecom 01011100110100101110101 11010011100011010010110 10011100011010010100011 10110101010001100101101 00110010111001101001011 10101010111001101001011 10101010111001101001011 10101010111001101001011 10101010111001101001011 10101010111001101001011...
  • Page 2 SLT.book Page 2 Friday, September 10, 1999 2:57 PM Plexus, Plexus Key Telephone, PVT-30D, and PDT-30D Digital are registered product names used by BBS Telecom. All other copyrights and trademarks used in this documentation are the properties of their respective owners.
  • Page 3 Plexus System with a single line telephone. Count on Plexus for efficient, reliable communications. This guide provides instructions that will enable you to take advantage of the many valuable features of the Plexus Telephone System, Version 2.00 or higher, using a single...

  • Page 4: Terms Used In This Guide

    User ID that is used for system identification. Users can log in or sign in to the system with their User ID at any available phone. When a user logs or signs in, the Plexus system knows where the user is located and directs calls and messages accordingly.

  • Page 5: Conventions Used In This Guide

    SLT.book Page 3 Friday, September 10, 1999 2:57 PM System Administrator is the authorized Plexus technician that configures your Plexus system. Conventions Used in This Guide In this guide you will see the following conventions: Notes, which provide key information on the topic or step being discussed.
  • Page 6 SLT.book Page 4 Friday, September 10, 1999 2:57 PM About this user’s guide...

  • Page 7: Table Of Contents

    Everyday Features Plexus System Features Call Back ....... . . 2 - 4 Call Park .
  • Page 8 SLT.book Page ii Friday, September 10, 1999 2:57 PM Contents Conference ....... 2 - 8 Establishing a Conference Call .
  • Page 9 SLT.book Page iii Friday, September 10, 1999 2:57 PM Contents Voice Mail Features Using Voice Mail Options ....2 - 22 Copy and Transfer ......2 - 23 Activate Date and Time Stamp .
  • Page 10 SLT.book Page iv Friday, September 10, 1999 2:57 PM Contents Table of Contents...
  • Page 11 SLT.book Page 1 Friday, September 10, 1999 2:57 PM This chapter presents step-by-step information to help you set up and use a single line telephone with the Plexus Telephone System. A single line telephone is a “normal” single-line touchtone or pulse desk phone. The voice mail features are available only if your Plexus system is equipped with the optional Plexus Voice Mail feature.

  • Page 12: Getting Started

    Your User ID and password for logging in Your user ID is what is referred to as an extension number with Your voice mailbox number, if your Plexus system is other systems. equipped with the Voice Mail feature Throughout this book,...
  • Page 13 Some single line telephones have a “FLASH” button. Test this button to verify that it’s compatible with the Plexus system. If it is not, you must use the switchhook. When you see FLASH as part of the instructions, use either the switchhook or FLASH key on your phone, as appropriate.

  • Page 14: Setting Up Your Single Line Phone

    SLT.book Page 4 Friday, September 10, 1999 2:57 PM Getting Started Reset Extension Port You need to reset an extension port if a Plexus Key Telephone was previously utilized at the extension port and you are now going to plug in a single line telephone.
  • Page 15 SLT.book Page 5 Friday, September 10, 1999 2:57 PM Getting Started Using Do Not Disturb (DND) DND allows a user to prevent all internal and external calls from ringing at their station. Paging announcements are also disabled. To activate DND: Pick up the handset.

  • Page 16: Setting Up Voice Mail

    This section is applicable only if your the voice mail system and connects you to your voice mailbox. Plexus system has Voice Mail capability. If set up and configured properly, the system announces the number of new and saved messages and then prompts you for your password, if required.
  • Page 17 Auto Attendant answers. Note This feature is enabled only if the Plexus Voice Mail Auto Attendant answers incoming calls. Please check with the office manager to obtain this number. If the Voice Mail Auto Attendant is not activated, ask the operator to transfer you to Voice Mail.

  • Page 18: Using The Mailbox Menu

    SLT.book Page 8 Friday, September 10, 1999 2:57 PM Getting Started Once you log into your voice mailbox, you have the following menu options. Main Menu Option Description Listen to your messages Plays message menu with more options. Send a message to Allows you to send a message to another mailbox another mailbox.

  • Page 19: Changing Mailbox Settings

    SLT.book Page 9 Friday, September 10, 1999 2:57 PM Getting Started Your voice mailbox can do more than just store and play messages. It offers flexibility that allows you to customize the way your voice mailbox operates. You can change the options in your mailbox by accessing a modification menu, through which you can specify twenty mailbox parameters.

  • Page 20: Setting User Parameters

    SLT.book Page 10 Friday, September 10, 1999 2:57 PM Getting Started Recording a Personal Greeting The Plexus system allows you to invoke two separate greetings and to switch between the two based on your needs. If a greeting is not recorded, a default system message is played in its place.

  • Page 21: Recording Your Name

    SLT.book Page 11 Friday, September 10, 1999 2:57 PM Getting Started Recording Your Name This parameter allows you to record your name. Your name recording is used in the company directory on the automated attendant. Access your voice mailbox. Press 3 to enter the modification menu. Press 8 five times to skip to parameter Record Your Name.

  • Page 22: Receiving And Sending Messages

    The stutter tone is a default setting that is always enabled. If your system is not equipped with Plexus Voice Mail, you can manually illuminate someone’s compatible message-waiting lamp. This is useful for notifying someone of a message at the front desk.

  • Page 23: Listening To Messages

    SLT.book Page 13 Friday, September 10, 1999 2:57 PM Getting Started To deactivate the message waiting indicator: Pick up the handset. Press 50 + User ID. Listening to Messages This menu option provides basic message management. Messages are retrieved in a daily first-in, first-out (FIFO) order where you’ll hear the first messages first, starting with today’s.

  • Page 24: Leaving A Message

    Press mailbox number. Leaving a Message The Plexus system offers multiple ways to leave a message for another user. From the voice mail main menu, select the option to Send Message to Another Mailbox or group. This option allows the recipient to easily reply to the message and you to select a message characteristic, such as Private, Ordinary etc.
  • Page 25 SLT.book Page 15 Friday, September 10, 1999 2:57 PM Getting Started Record your message. Hang up to end the call or press # to select a message characteristic, as explained below. Characteristic Description Private Message Prevents message sent to a mailbox from being copied to another mailbox Certified Message Provides a “return receipt.”...

  • Page 26: Transferring Calls To A Mailbox

    SLT.book Page 16 Friday, September 10, 1999 2:57 PM Getting Started Follow the voice mail prompts to leave the message. Transferring Calls to a Mailbox To transfer a caller directly to an unavailable user’s voice mailbox: With the caller on line, press FLASH. Enter 53 + User ID.
  • Page 27 SLT.book Page 17 Friday, September 10, 1999 2:57 PM Getting Started Placing calls on the single line telephone is similar to placing calls on other phone systems. With the single line telephone: Calls are placed using the handset. If you are placing an external call, you need to access an outside line.

  • Page 28: Placing Calls

    SLT.book Page 18 Friday, September 10, 1999 2:57 PM Getting Started Placing an External Call To place an external call: Lift the handset to get dial tone. Press the trunk access digit. The trunk access digit is Check with your office manager or system typically 9 or 0.
  • Page 29 SLT.book Page 19 Friday, September 10, 1999 2:57 PM Getting Started Plexus system provides several ways to place and retrieve a caller on hold. A call on hold automatically recalls the user who placed the hold. Based on the nature of your business, your system administrator may adjust the timing of the recall.

  • Page 30: Placing Calls On Hold

    SLT.book Page 20 Friday, September 10, 1999 2:57 PM Getting Started To retrieve a parked call using the recipient’s User ID: Press 05 + User ID. To recall the first call placed on System Call Hold: Press Placing a Call on Exclusive Hold Internal calls can remain on exclusive Call Hold for an indefinite period.
  • Page 31 SLT.book Page 21 Friday, September 10, 1999 2:57 PM Getting Started The Plexus system offers more than one way to transfer calls. The two most commonly used methods are called Supervised Transfer and Unsupervised Transfer. A Supervised Transfer is when you talk to the user prior to transferring the call to them.

  • Page 32: Transferring Calls

    SLT.book Page 22 Friday, September 10, 1999 2:57 PM Getting Started Performing an unsupervised transfer If you regularly perform unsupervised transfers, talk to your To perform an unsupervised transfer: system administrator about Transfer Recall. Ask the caller to please hold while you transfer them. Press FLASH.

  • Page 33: Summary

    Feature Benefit Call Waiting Prioritize your incoming calls. Conference Save time and money by using the Plexus to set up conference calls. Log In and Sign In Improve productivity by receiving your calls, message status, and privileges at any phone.
  • Page 34 SLT.book Page 24 Friday, September 10, 1999 2:57 PM Getting Started Feature Benefit Toll Restrictions Save money on unauthorized phone calls by restricting users and groups from placing calls, such as long- distance or 1-900 calls, on phones. Automatic Call Improve efficiency by automatically routing calls to Distribution users in a group based on least busy, multiple ring, and...
  • Page 35 SLT.book Page 1 Friday, September 10, 1999 2:57 PM Chapter 2 describes those phone and voice mail features of the Plexus Telephone System that you can use with a single line telephone. Chapter 2, “Everyday Features,” is divided into two sections:”...

  • Page 36: Everyday Features

    SLT.book Page 2 Friday, September 10, 1999 2:57 PM Everyday Features Plexus System Features The Plexus System provides many features that you’ll want to use daily. This section provides information on the most commonly-used features of the Plexus System. Some of the following features require your using a switchhook or FLASH button.
  • Page 37 SLT.book Page 3 Friday, September 10, 1999 2:57 PM Everyday Features Do-Not-Disturb (DND) - Activate DND Override Transfer caller to hold queue Call Back Call Back-Cancel Hands-Free Call Page - Internal, All Users Page - Internal, Specific User Group Page - External Page - All Points Page - Answer Universal Answer - Specific...

  • Page 38: Call Back

    SLT.book Page 4 Friday, September 10, 1999 2:57 PM Everyday Features If you receive busy tone when accessing an outside line, calling another user, or calling a telephone number, you can use the Call Back feature to be notified when the user, trunk, or number becomes available.

  • Page 39: Call Park

    To retrieve a parked call, enter FLASH + Note Call Park and Call Retrieve are typically used in offices with more than 8 lines, when the number of lines exceeds the available number of programmable keys on Plexus key phones. Call Park 2 - 5...

  • Page 40: Call Pickup

    SLT.book Page 6 Friday, September 10, 1999 2:57 PM Everyday Features You have three options for Call Pickup: automatic, user- Power User Alert With the Universal specified, and group. Answer privilege, you can pickup calls outside of your group. Automatic call pickup determined which call to answer You can even specify when two phones in your group are ringing.

  • Page 41: Call Waiting

    44 + user group ID of the group whose call you are picking up. Answer the call normally. The Plexus system offers a Call Waiting feature similar to the service offered by local telephone companies. With Call Waiting mode activated, you receive audible notification (i.e., short tone in earpiece) of waiting calls when your line is busy.

  • Page 42: Conference

    You can alternate between both calls by pressing FLASH. The Call Conference feature of the Plexus System allows you to hold conference calls of up to five parties. A conference call can be made up of any combination of internal or external callers.

  • Page 43: Establishing A Conference Call

    SLT.book Page 9 Friday, September 10, 1999 2:57 PM Everyday Features Establishing a Conference Call To establish a conference call with the first user on the phone: Press FLASH. The caller is automatically placed on a temporary (consult) hold. Place a call to another user or outside telephone number. Once connected to the new party, press FLASH again.

  • Page 44: Do Not Disturb (Dnd)

    SLT.book Page 10 Friday, September 10, 1999 2:57 PM Everyday Features Do-Not-Disturb (DND) mode allows you to prevent calls from reaching your phone. When a phone is in DND mode, internal callers hear DND tone and external callers are routed to your DND backup or coverage as defined by the office manager.

  • Page 45: Flash

    DND Override privileges are granted by the system administrator. The FLASH is used to signal the Plexus system to put a call on consult hold while you access a feature, usually using a two- digit code. This is useful for call completion features (e.g. Call Park and Page) and other conference calls.

  • Page 46: Hands-Free Calling

    SLT.book Page 12 Friday, September 10, 1999 2:57 PM Everyday Features The Hands-Free Call feature allows you to place calls to other user’s in such a way that their key telephone automatically answers the call using the speakerphone. This enables a completely hands-free conversation.

  • Page 47: Hold

    SLT.book Page 13 Friday, September 10, 1999 2:57 PM Everyday Features The Plexus System supports three types of Hold: System Hold, Exclusive Hold, and Consult. Users can choose to place calls on either system hold or exclusive hold, depending on the situation.

  • Page 48: Exclusive Hold

    If the personal operator is unavailable, the call is routed to the system operator. The Plexus System offers the following paging options: Internal-ALL Users: Broadcasts announcements through the speakers of all the available key telephones on the system.

  • Page 49: Internal-All Users

    SLT.book Page 15 Friday, September 10, 1999 2:57 PM Everyday Features ALL-Points: Broadcasts through all available key telephone speakers and through an external amplification device. Note Check with your office manager to determine the type of paging and access method that you should use. Key telephones that are busy or DND will not broadcast the page.

  • Page 50: External

    SLT.book Page 16 Friday, September 10, 1999 2:57 PM Everyday Features Speak clearly into the handset. Hang up to disconnect. External To broadcast a page through an external amplification device (e.g. overhead speakers): Pick up the handset. Enter You will hear an alert tone through the external amplification device.

  • Page 51: Answer Page

    SLT.book Page 17 Friday, September 10, 1999 2:57 PM Everyday Features Answer Page Answer Page enables you to quickly respond to system pages. Upon issuing the Answer Page code, the system automatically dials the user that issued the last page on the system. To use the Answer Page feature: Pick up the handset.

  • Page 52: Speed Dial

    SLT.book Page 18 Friday, September 10, 1999 2:57 PM Everyday Features System Speed Dial Several speed dial numbers can be stored in the Plexus Telephone system by the office manager. You can utilize these system-wide speed dial numbers by entering the appropriate codes.

  • Page 53: Transfer

    SLT.book Page 19 Friday, September 10, 1999 2:57 PM Everyday Features Call Transfer allows calls to be transferred from one user to another user, user group, or voice mailbox. There are two types of transfers: Supervised and Unsupervised. Supervised Transfer Supervised Transfer involves the person transferring the caller to typically speak with the recipient before actually transferring the call.
  • Page 54 SLT.book Page 20 Friday, September 10, 1999 2:57 PM Everyday Features Ask the caller if they want to access the user’s voice mailbox, wait, or hold while you page. Choose one of the transfer options discussed below. To place a supervised transfer when the recipient is busy and the user wants to wait: Press FLASH.

  • Page 55: Unsupervised Transfer

    SLT.book Page 21 Friday, September 10, 1999 2:57 PM Everyday Features Unsupervised Transfer An Unsupervised Transfer is a call transfer where you Tip: If you regularly transfer transfer the call without first speaking to the other user. This calls using Unsupervised Transfer, type of transfer is also referred to as a “blind”...

  • Page 56: Voice Mail Features

    Check with your office manager for information on additional Voice Mail features that may be available to you. The Plexus Voice Mail menu gives you several options while listening to messages. To listen to your messages: Access your voice mailbox by entering See “Getting Started”...

  • Page 57: Using Voice Mail Options

    SLT.book Page 23 Friday, September 10, 1999 2:57 PM Everyday Features Press 9 Play the message faster. Pressing 9 toggles through five playback speeds. Press 0 Hear the menu again. Press # Go to the main menu. Exit voice mail. Prompts for a new voice Press mailbox number.
  • Page 58 SLT.book Page 24 Friday, September 10, 1999 2:57 PM Everyday Features Characteristic Description Private Message Ensures message sent to a mailbox cannot be copied to another mailbox Certified Message Provides a “return receipt.” When the recipient listens to the message, you receive a new message stating the date and time the message was reviewed.
  • Page 59 SLT.book Page 25 Friday, September 10, 1999 2:57 PM Everyday Features If you are copying a message: Enter the User ID or single-digit distribution group number + #. Press 1 or wait to record an introduction. After recording your introduction message, press # for more options or hang-up to copy and exit.

  • Page 60: Activate Date And Time Stamp

    SLT.book Page 26 Friday, September 10, 1999 2:57 PM Everyday Features Activate Date and Time Stamp This parameter allows you to hear the date and time associated with each message left in your voice mailbox. If enabled, the system states the day of the week, month, date, and time the message was left before playing the message.

  • Page 61: Change Mailbox Settings Menu

    The Plexus voice mailbox offers flexibility to customize the way your voice mailbox operates. You can change the options in your mailbox by accessing a menu, through which you can specify twenty mailbox parameters. Each option is located in a specific parameter.

  • Page 62: Select Language

    SLT.book Page 28 Friday, September 10, 1999 2:57 PM Everyday Features Select Language is an optional parameter that permits Check with your office manager to see if you multiple language support on your single line telephone. If have the Select Language feature your voice mail is equipped with more than one language, you activated.

  • Page 63: Select Greeting

    SLT.book Page 29 Friday, September 10, 1999 2:57 PM Everyday Features Press any other key to retain the old password. This parameter allows you to select the active greeting. You may record two different greetings and switch between the two greetings based on current needs. If a greeting is not recorded for either greeting #1 or greeting #2, a default system message is played in its place.

  • Page 64: Record Greeting #2

    SLT.book Page 30 Friday, September 10, 1999 2:57 PM Everyday Features Press 1 to record a new greeting or press any key to return to the main menu. Press # after recording your greeting. Press # to return to the main menu or hang up to exit. Record Greeting #2 This parameter allows you to record an alternative mailbox greeting, greeting #2.

  • Page 65: Record Your Name

    SLT.book Page 31 Friday, September 10, 1999 2:57 PM Everyday Features Record Your Name This parameter allows you to record your name. The recording of your name is used in the company directory on the automated attendant. Access your voice mailbox. Select 3 to enter the mailbox parameters menu.
  • Page 66 SLT.book Page 32 Friday, September 10, 1999 2:57 PM Everyday Features 2 - 32 Select Greeting...

  • Page 67: Call Intrusion

    SLT.book Page 1 Friday, September 10, 1999 2:57 PM Index accept a waiting call ........2 - 8 access the mailbox parameter menu .
  • Page 68 SLT.book Page 2 Friday, September 10, 1999 2:57 PM Index date and time associated with each message ....2 - 26 distinctive rings ........1 - 4 establish a conference call .
  • Page 69 SLT.book Page 3 Friday, September 10, 1999 2:57 PM Index Last Number Redial ........2 - 17 leave a message for another user .
  • Page 70 SLT.book Page 4 Friday, September 10, 1999 2:57 PM Index record an alternative mailbox greeting ..... 2 - 30 redial the last number dialed ......2 - 17 respond to system pages .

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