MaxAttach NAS 4000 Instruction Manual

Os 2.2 hard disk drive replacement

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MaxAttach NAS 4000 Series OS 2.2

Hard Disk Drive Replacement

DOCUMENT OVERVIEW

Who Should Use This Instruction Set

This MaxAttach NAS 4000 Series by Maxtor HDD Replacement Instruction Set is intended as an

important aid in identifying, and successfully replacing a specific failed drive.

Document Applicability

Use this replacement procedure only for the following systems:

MaxAttach NAS 4000 Series

Microsoft Windows-Powered O/S version 2.2

Back up all your user data before using this procedure. Failure to follow the steps

in this procedure may result in loss of all user data, locking up the system, or

both. Be sure of your failed disk diagnosis before attempting any replacement

procedures.

Important Warnings

The procedure involves replacing a disk drive that is a member of a redundant array of

independent disks (RAID), specifically a RAID 5 array which uses spanning and parity writing to

provide enhanced data protection features in the case of a SINGLE disk drive failure.

Failure to exactly follow this procedure can lead to the loss of all user data,

system re-boot failure, or both.

General Recommendations

The following recommendations will assist you in diagnosing and replacing the correct failed drive:

Read and understand this procedure completely before starting any work.

MaxAttach NAS 4000 Series OS 2.2 HDD Replacement

MaxAttach NAS 4000 Series

WARNING

Part Number: 000001844

Need help?

Do you have a question about the MaxAttach NAS 4000 and is the answer not in the manual?

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Summary of Contents for MaxAttach MaxAttach NAS 4000

Page 1: Hard Disk Drive Replacement
Hard Disk Drive Replacement DOCUMENT OVERVIEW Who Should Use This Instruction Set This MaxAttach NAS 4000 Series by Maxtor HDD Replacement Instruction Set is intended as an important aid in identifying, and successfully replacing a specific failed drive. Document Applicability...
Page 2: Disk Replacement Requirements
Disk Array Configuration Requirements These replacement instructions are only applicable for restoring your MaxAttach NAS 4000 Series to its originally installed configuration of RAID 5 - Striping with Parity Checking (Redundant MaxAttach NAS 4000 Series OS 2.2 HDD Replacement...
Page 3: Document Conventions
The MaxAttach NAS 4000 Series contains four internal disk drives. To determine the drive size of your MaxAttach NAS 4000 Series, check the model number on the label of one of the installed drives. Make sure the replacement drive has at least the same or higher drive capacity as the failed drive.
Page 4 POWER SUPPLY FRONT PANEL Figure 1: MaxAttach NAS 4000 Series Hard Disk Drive Interface Configuration From Front Internal Disk Array Architecture The factory default disk drive configuration has the following parameters: There are three logical volumes: C:\, D:\, and E:\.
Page 5 Figure 2: MaxAttach NAS 4000 Series O/S Version 2.2 HDD Internal Disk Array Architecture HDD FAILURE MODES SUMMARY When a disk drive fails on a MaxAttach NAS 4000 Series, the actions of the system BIOS and the operating system (O/S) vary depending on the drive that failed. In general, by following the procedures in this section, you should at least be able to get your system reboot.
Page 6 The BIOSmarks the drive as missing (“bad”). The system will attempt to boot from the Primary Master Drive 0. The BIOS will keep looking for the Primary Master Drive 0 for three tries. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 7 Use this procedure if your system is running or you know that it will reboot. If you system will not boot, skip ahead to REBUILD CORRUPTED PRIMARY MASTER DRIVE 0 (PM-D0) and SECONDARY MASTER DRIVE 1 (SM-D2) below on page MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 8 • Type in the user name and password. • Log into the web user interface for the Administration Server Application Figure 3: Logging onto MaxAttach NAS 4000 Series Web User Interface Once the browser appears, navigate to the server. • Enter either the server name (if it was modified from the factory default) or the IP address number of the Maxtor appliance into the URL field.
Page 9 Change the directory to C:\ • Type C:\ to change to the C:\ drive. At the C:\> prompt, type IdentifyDisk followed by the <Enter> key to run the utility. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 10 Figure 5: IdentifyDisk.Exe DOS Listing Showing All Drives OK A failed drive will be indicated in the display by a “Not Ready” message. Figure 6: IdentifyDisk.Exe DOS Listing Showing Secondary Master - Drive 2 Not Ready MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 11 The Primary Master Drive 0 and the Secondary Master Drive 2 use the same replacement procedure. The Primary Slave Drive 1 and the Secondary Slave Drive 3 use the same replacement procedure. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 12 Click on Administer this server appliance link. • Another logon window appears. Again enter the administrator user name and password. • The MaxAttach NAS 4000 Series Home Page appears. PM-D0/SM-D2 - Remove the Mirror Navigate to the Disk Volume Status screen.
Page 13 Click on the Remove Mirror button to remove the missing disk from the menu. NOTE Your MaxAttach NAS 4000 Series can continue operating in this mode until a new hard disk is replaced. However, you may experience some degradation of service.
Page 14 • Undo the rack hardware. • Set aside for safekeeping. CAUTION The MaxAttach NAS 4000 Series weighs approximately 25 pounds (11 kilograms). Care must be taken during rack removal to avoid dropping the unit or injuring the repair technician. PM-D0/SM-D2 - Remove the Cover Remove the cover.
Page 15 ------- Disk 1 -------- Disk 2 -------- Disk 0 -------- Disk 3 ------- Disk Drive Holders (2 each) Disk Drive Mounting Screws (4 per drive) Figure 11: Front View of Disk Drives MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 16 • Remove the four screws holding the disk drive cover over the disk drive. • Remove the two nuts securing the drive holder to the chassis. • It should not be necessary to remove the fan connector cable. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 17 • You should mark the failed drive to easily identify it. Disk 1 ---------- Disk 2 ---------- Disk 0 ---------- Disk 3 Figure 14: Tipping Holder and Sliding Disk Drive Out MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 18 PM-D0/SM-D2 - Prepare System for Reconfiguration Reconnect the unit’s network and power cables. Power up the system. The system should reboot. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 19 Figure 15: Write Signature and Upgrade Disk Wizard - Step 1 - Welcome Screen Click on the Next button on the opening screen. • The Select Disk to Upgrade screen appears. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 20 Verify that you have selected the correct disk to upgrade. • If you replaced the Primary Master Drive 0, you must upgrade Disk 0. • If you replaced the Secondary Master Drive 2, your must upgrade Disk 2. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 21 Mirrored, Spanned, Stripped, and/or RAID 5 disk arrays. PM-D0/SM-D2 - Re-Mirror the Drives After the Write Signature and Upgrade process has completed, the Disk Volume Status screen appears. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 22 • If you replaced the Primary Master Drive 0, right-click on the Disk 2 mirror. • If you replaced the Secondary Master Drive 2, right-click on the Disk 0 mirror. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 23 Select the mirror target, which is the drive you replaced. • If you replaced the Primary Master Drive 0, select Disk 0. • If you replaced the Secondary Master Drive 2, select Disk 2. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 24 WARNING Do not change the Boot.ini file. The MaxAttach NAS 4000 Series will automatically regenerate the mirror. • This operation may take several minutes to completely add the mirror for the new disk. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement...
Page 25 Figure 22: Repair RAID 5 Volume - Step One - Right Click on a RAID 5 Volume - Pop-Up Menu for Repair Volume In the pop-up menu, click on Repair Volume. • The Repair RAID-5 Volume dialog box appears. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 26 • The RAID rebuild process will take between 5 and 7 hours to complete. When the RAID rebuild process is complete, the Disk Status Completion screen will show a successful rebuild with four healthy disks in the RAID 5 array. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 27 The replacement procedure for the Primary Master Drive 0 or Secondary Master Drive 2 is complete. Return the MaxAttach NAS 4000 Series to production by concluding with the section titled “RETURN THE UNIT TO PRODUCTION” on page 36. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement...
Page 28 • See Figure #8 - Remove Mirror Dialog Box on page 13. NOTE Your MaxAttach NAS 4000 Series can continue operating in this mode, until a new hard disk is replaced, however, you may experience some degradation of service. Also, your RAID array is now in a critical’ state where any additional failure will result in the loss of all user data.
Page 29 • Undo the rack hardware and set aside for safekeeping. CAUTION The MaxAttach NAS 4000 Series weighs approximately 25 pounds - 11 kilograms. Care must be taken during rack removal to avoid dropping the unit or injuring the repair technician.
Page 30 WARNING Do not discard the failed drive. Keep it safely stored until the replacement procedure has successfully been completed and your MaxAttach NAS 4000 Series has returned to production. PS-D1/SS-D3 - Install the Replacement Drive Match the replacement drive jumper settings to the failed drive jumper settings.
Page 31 • The Completing the Write Signature and Upgrade Disk Wizard dialog box appears. • See Figure #17 - Write Signature and Upgrade Disk Wizard - Step 3 - Completing the Write Signature and Upgrade Disk Wizard Confirmation Screen on page 21. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 32 Do not change the Boot.ini file. Click OK to start the mirror regeneration process. • The MaxAttach NAS 4000 Series will automatically regenerate the mirror. • This operation may take several minutes to completely add the mirror for the new disk.
Page 33 Logon to the server as normal. • For procedure detail, see Logon to Your System on page 12. • The MaxAttach NAS 4000 Series Home Page appears. PS-D1/SS-D3 - Final Check Navigate to Disk Volume Properties where you should see all four drives.
Page 34 Slave Drive 1 and Secondary Slave Drive 3). After the recovery is finished, the system will reboot itself from the Primary O/S. NOTE Refer to online help for more detailed instructions. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 35 Click on the Restore Factory Reset desktop icon if you log on using Terminal Services. Restore Factory Reset desktop icon Figure 25: Restore Factory Reset Desktop Icon for Return to Default Configuration A DOS shell screen appears. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 36 RETURN THE UNIT TO PRODUCTION Use this procedure for all disk drives. Replace the cover and tighten the two thumb screws. Return the system to its rack or production location. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...
Page 37 • Plug the unit into its power source. • Make sure the main power switch on the back panel is returned to the “ON” position. Power the MaxAttach NAS 4000 Series on by pressing the soft power button on the front panel.
Page 38 Other product names, company names and logos are trademarks or registered trademarks of their respective owners. Specifications subject to change without notice. This publication and the content herein may be revised without any obligation to notify any person of such revision. MaxAttach NAS 4000 Series OS 2.2 HDD Replacement Part Number: 000001844...

This manual is also suitable for:

4000 series